Rated 5 out of 5 by Karse Things we value at the Phoenician
We come to the Phoenician each year for our anniversary!. The staff is ourtstanding, we had 4 gold thank you cards to hand out and needed 4 more who we will mention is this survry...Please send us mor than 4 for next years's trip.The high tea is wonderful. We enjoy sitting in the lounge area enjoying the view and the piano player. The wine shop is well stocked and a delight to visit and taste. We come for all those reasons and are never dissapointed!!!
November 3, 2013
Rated 5 out of 5 by aht2013 Scottsdale
Everything was great except the $50 charge to have a adjoining room with my daughter.
March 15, 2014
Rated 4 out of 5 by marylandtraveller2 casita stay
Our casita smaller than reserved space; did not sleep 4, needed rollaway - no charge . King mattress not firm. Rooms in main bldg. larger as are their bathrooms. Food was very good. Pool area crowded which caused guests to throw belongings on chaises as early as 6:30am in order to save a seat - very annoying - though we had no choice but to follow suit. Chaises were supposed to be cleared of belongings if no one showed up at 9 am but that did not happen.
April 3, 2013
Rated 4 out of 5 by Trainer1234 Enhanced room was very average
The hotel is beautiful and luxurious. However, we checked in and were given a room that they called "enhanced" in a "Casita Guest Room." The patio opened to a street that was noisy and one early morning we were awakened by construction on the street. The room was a basic hotel room, we had a comforter that was torn, towels that were far from luxurious and water pressure in the shower was quite weak.
January 18, 2014
Rated 5 out of 5 by TomD Awesome Place!
We transferred to the Phoenician from another hotel and could not have been happier. The room was very clean and had a view of the pool and grounds. The pool area is amazing! We ate at J&G Steakhouse 2 nights and Miguel was our server both nights. He was great and provided some excellent suggestions for wines throughout our evening. The food was fantastic! We also ate at the lobby bar and had sushi. Again, service and staff were great.
December 4, 2013
Rated 5 out of 5 by Jeff710 Very comfortable and relaxing
Great service, great location, very comfortable and relaxing hotel. Have stayed here many times and never been disappointed
March 11, 2014
Rated 4 out of 5 by Snowbird Mostly exceeded expectations but a few misses
The staff was very friendly and accommodating. We ate at four of the restaurants and the food was delicious at every one of them. We felt that we had to wait an excessive period of time (30-40 minutes) for a table for breakfast at IL Terrazzo. The service at the pool was also below expectations when we tried to order food.. The grounds were beautiful and well maintained. It was challenging to find a good spot at the pool even if you arrived early.
March 28, 2013
Rated 5 out of 5 by EBern07 Great Resort Experience
Having been at the resort before for business, I was expecting it to be good, but it exceeded expectations and was really great! The service at the restaurants, golf, and all over the resort were equally amazing. In particular the person running the restaurant we went to for breakfast everyday works tirelessly and runs a tight ship with nothing to spare. I highly recommend this resort for couples and families!
January 2, 2014
Rated 5 out of 5 by Scottishdave A true luxury experience
5 days in deluxe double as a couple and can only say it was truly wonderful.
Ate on site casually at poolside and at the golf club. Also at the 2 restaurants and could not fault any of the food served.
Staff were unfailingly attentive and polite and extremely efficient. Service with a smile indeed.
The facilities are fantastic and we would return without hesitation.
Expensive perhaps, but quality costs, and it actually felt like value for money.
June 8, 2013
Rated 5 out of 5 by LenngG The holiday spirit was alive at the Phoenician
We received a very warm welcome at both the entrance gate and the reception desk which gave us a "sense of arrival" with exclusivity. The facilities offered breathtaking views of well manicured lawns and the Camelback mountain from our upgraded room. A stroll through the Cactus Garden provided much serenity. And the expansive terrace, dining area and live entertainment provided an opportunity to relax and enjoy the holiday spirit at the resort.
January 7, 2013
Rated 3 out of 5 by Mel52 OK overall
While all was ok, the dynamic group dinner at the steakhouse was at best fair. The food was below expectations, I had the salmon which was lacklustre and I noted that others who had the steak
did not bother to finish it.
the staff and wines were ok.
My wife and I dined at the Italian restaurant and were very impressed by the Salmon and Halibut dishes. the steakhouse either because of the crowd or for some other reason was not up to par
June 3, 2013
Rated 4 out of 5 by Jefrey3 Relaxing stay at the Phonecian
Spent a long weekend at the Phoenecian with my wife. Overall, a very nice stay in a deluxe casita which was an upgrade from our reservation. Very accommodating with early check-in. Bellman Kevin with great restaurant recommendations. Down and dirty Mexican at Los Olivos. Cabana for two days. Mediocre service the first day, but excellent service the second. The resort, and especially the room, looking a bit worn and in need of updating.
May 1, 2013
Rated 2 out of 5 by Garman This hotel comes up short
Three consecutive years of reserving one type of room and receiving a lower tier room at check in. Internet service is an extra charge, at $400+ per night, Internet is extra! Then, it didn't work right! Was asked at check in if I wanted a Sunday paper delivered in the morning, it never came! Great view, check in NEVER delivers satisfactory experience which puts a damper on the entire stay. Place is showing its age, NOT worth the price.
March 21, 2013
Rated 4 out of 5 by Jas4 Slow service
We have stayed here numerous times and overall really like the property. Our recent stay was not as good. When we checked into our room, the carpet had not been vacuumed and there were no little lotions in the bathroom (as there had been in the past.) We were most unhappy with the service in the restaurant. We ate there for lunch and breakfast. Both times service was slow and unorganized.
January 8, 2014
Rated 5 out of 5 by NewYorkViaBoston Gorgeous hotel with wonderful staff
Second year in a row at the Phoenician and we had a wonderful experience. The hotel is very beautiful, and well maintained. The front desk staff (led by Tyler) was so warm and helpful at check in and check out; it is clear that they are kings of hospitality. We ate at J&G twice (excellent staff and food), and enjoyed cocktails at the Thirsty Camel every evening (kudos to Kim for her warm and winning way.) Overall excellent experience.
January 14, 2013
Rated 5 out of 5 by Kg746 Fabulous experience
My stay was for both business and pleasure (I brought my family as well), and for both scenarios the Phoenician did not disappoint. Spectacular rooms, outside amenities. You will be spoiled at the pools. Spa strongly recommended.
Food was good, not great.
Only disappointment was bell stand forgot to put a piece of luggage in car, and we had to deal with some difficult logistics to retrieve.
Strongly recommended; I will be back.
May 12, 2013
Rated 5 out of 5 by Z22Z Great Room, Great Grounds, Great Staff=Great Resort
We could not have been any happier with our recent stay at The Phoenician. The room was beautifully appointed and quite spacious. The bed was so comfortable I wish I could have taken it home with us! The grounds are gorgeous and well-maintained, and the food was excellent. But what really made our experience truly memorable was the staff--the level of personalized attention we received was exceptional, the best we've ever had!
February 19, 2013
Rated 5 out of 5 by cgdow Best Luxury Family Hotel
We have traveled a lot and wanted to express how "wowed" we were during our stay. The staff was amazing, the grounds were beautiful, the room was perfect, and the food was extraordinary.
It's luxury at it's best but also very kid friendly. Our kids went to the kids camp and had a wonderful time. I didn't even worry.
We look forward to returning to the hotel and are thankful for the opportunity we had to stay with you.
April 1, 2013
Rated 5 out of 5 by Migo17 Beautiful property but a couple warnings
This resort is wonderful and the guest service is five-star. Great walking paths everywhere and right on Camelback Mtn. The bed was a bit too soft. We were in the casitas, which are the pet-friendly rooms. Our room was large and amazing. The biggest issue was that we were put in an accessible room which had the strangest shower. It was awful. Would recommend everything about this place except the accessible room shower.
September 12, 2013
Rated 5 out of 5 by Sandralee Wonderful staff, friendly and helpful
The staff here is excellent. They are professional and so helpful and friendly. Everyone I came in contact with fits that description. The facilities are first class to go along with the first class service! One of the best hotel experiences ever!
February 18, 2014
Rated 4 out of 5 by Bren57 Poor restuarant experience
We went to the Burger Bistro (Relish) for lunch soon after arriving (The early check-in was very nice!). We were setted outside and waited. And then we waited more - at least 3 different servers came by as well as 2 servers with food, but no one stopped at our table. After the 1 server came by for the 3rd time and took an order from another table, we still waited. After another 3 minutes where no one showed up, we left.
April 15, 2013
Rated 5 out of 5 by Jennylynn626 Amazing Hotel
This hotel was absolutely amazing. All the expected amenities and more. Sean at the Thirsty Camel was great. After a long day of travel he was a very warm welcome and great representation of the people I would soon meeti in Scottsdale. I heard we are having another meeting in March and Phoneix was mentioned so I have now mentioned your hotel. I am hoping we are going back to the Phoenician!
December 17, 2013
Rated 5 out of 5 by KingDaddio Wonderful Family Experience at The Phoenician
My wife, two children and I enjoyed a wonderful 8 night stay at the Phoenician during the December 2014 school holiday break. The entire Phoenician hotel staff (including the front desk manager, concierge, restaurant wait staff and the golf club professionals) was tremendously friendly and provided great customer service. We look forward to our return to the Phoenician very soon.
December 29, 2013
Rated 4 out of 5 by kansch Fabulous resort but some areas need attention
The hotel is in a beautiful setting and very conveniently located. The staff is friendly and helpful from the moment you check in. I must say I was a bit disappointed in our room. It was very spacious but in definite need of some attention! The carpet and draperies were heavily soiled, nicks in the furniture and other signs of obvious wear. I expected more from a highly rated hotel, especially for the rate they charge.
January 4, 2013
Rated 4 out of 5 by melissa58 room
Our room was beautiful and spacious! We request the same room each summer that we come. The carpet has seen better days and the lady at the front desk said they are about to be remodeled... PLEASE PLEASE PLEASE keep the light cool colors! i.e. the yellows and pale greens! Don't do the dark woods and southwest theme. That's is the reason we choose the Phoenician. The colors and all the glass are just breath taking.
August 4, 2013
Rated 3 out of 5 by LovellM A Tired Hotel...
Having known the Phoenician as long as I have, it's frightening to see how tired the property has become. We had pealing wall paper in our room, outdated décor and carpet. The service could have made up for the laggard investment in the property. Unfortunately, they are lacking in this area too. Perhaps I need to accept that the Phoenician is no longer a high end resort.
December 30, 2013
Rated 5 out of 5 by Brian1320 The Phoenician is timeless.
From the time we arrived until we departed we felt welcome. More like visiting old friends in their magnificent home than staying in a hotel. Please keep up the great work.
February 24, 2014
Rated 5 out of 5 by KathyWPB Truly a luxury hotel
Our experience here was wonderful, even though we came during a major heat wave. The pools are fantastic though and that helped! Also, the lessons offered...tennis, yoga, etc. were excellent, taught by real professionals. Overall staff was very friendly and helpful. The spa experience was perfect. Massages, meditation, a variety of herbal drinks and fruit. Lastly the housekeeping staff is top notch.The only issue we had was the lack of options for vegans. If there were just a few things on the menu we could have eaten more on property, but because there weren't and they did not offer to modify the menu items we had to go elsewhere to eat. Also, the landscaping is fantastic but we found it irksome to have the guys using their high decibel equipment on the lawns near us Friday morning. Overall, though, this was a memorable visit and we would recommend this resort and visit again.
July 2, 2013
Rated 5 out of 5 by Dood Maid staff is great
I was very impressed with the maid services. For example, one morning I ate the 2 pillow chocolates that were left at turn-down service. The next night there were 4 left for me. I'm not sure if there were 2 extra put there because she thought there was an extra guest (there wasn't) or because I liked them and she was going above and beyond, but it was very nice and a small effort that made an impact on me.
June 5, 2013
Rated 3 out of 5 by KP51 This hotel is very noisy when you enter lobby
The rooms are very nice and also the bathroom and beds. Everyone was very helpful and courtious to us and made you feel very welcome.
When you enter the lobby, breakfast room, pools were extremely noisy that you wanted to leave the area right away..
We were not happy and could not leave because we would have been charged for the 3 nights.
Steak restaurant was excellant food and service was exceptional!
April 24, 2013