Rated 2 out of 5 by mangst Crowded Pool and Rude Management
The pool area, which was the major draw for our family, was uncomfortably crowded. Even though we headed out to the pool by 8am each morning, we seldom were able to get 4 seats together. On some of the days of our stay, we watched staff bring more chairs into the pool area, which seemed responsive but made for a loud and uncomfortably crowded environment. To top this off, on the one day that we were able to get comfortable seating by the pool, the restaurant manager confronted us about having brought a bag of chips from our room to the pool (snacks for our 6 and 8 year old girls), since no outside food was allowed. Instead of getting right to the point, he spent time interrogating us about when we arrived and whether we were waiting to be given our room, clearly suspecting that we were not guests and were crashing at the pool. Although we can understand the choice to have this policy, his approach embarrassed and angered us. We will NEVER return to this hotel.
March 27, 2014
Rated 5 out of 5 by Arianne00 serenity meets service
I continue to return to the Phoenician to be steeped into a world of serenity, natural beauty and impeccable world class customer service. I am local to Phoenix, and I consistently return to this property for a local getaway. Whether you are looking to be active, lazy around by the pool, enjoy your family, be solo or be pampered... there is something for everyone at the Phoenician. And that something is always delivered with a smile and personal touch. awesome.
August 22, 2013
Rated 4 out of 5 by Bonnie55 Servvice was outstandiing!
The service exceeded our expectations. The front desk asked if our visit was to celebrate anything. I responded that I just completed providing a 12 week program for weight loss and needed a rest from creating the weekly sessions and individual coaching. We were totally surprised to find a cheese and fruit plate waiting for us that night! Plus the card written was so personalized - I still have it and posted it on my mirror!
The housekeeping staff was so pleasant, helpful and non-intrusive. Plus, they kept the room immaculate.
The staff at the ice cream parlor were helpful to meet my dietary needs too. II was surprised they didn't open till 7am - some of us like an early morning latte while sitting by the pool.
Speaking of the pool - the staff was attentive and the food was better than I expected for pool service dining.
June 28, 2013
Rated 5 out of 5 by MoodysWifeTurns40 40th Birthday Experience
I had been to The Phoenician on a long weekend back in October, 2001 and had fond memories of my experience. So, on the occasion of my wife's 40th birthday I wanted to take her somewhere special. The Phoenician, even after a 12 year hiatus, did not disappoint. The "fit and finish" of the hotel, its rooms, the golf course, restaurants etc., were all as meticulous as I remembered. The night of my wife's birthday we ate a fantastic meal at J&G, with a view that would knock your socks off! My wife is still raving about the spa day she spent at The Center. Yes, the weather was a little cooler during our stay than we were anticipating, but the overall experience at this resort more than made up for it. I look forward to my next stay. HIGHLY Recommend: J&G Steakhouse, The Center for Well Being Recommend: most everything in the hotel
July 30, 2013
Rated 5 out of 5 by Spruby Loved it!
We were here for 10 days and the staff was incredibly helpful the entire time. Beautiful resort and fantastic location - very centrally located.
April 15, 2014
Rated 5 out of 5 by Karse Things we value at the Phoenician
We come to the Phoenician each year for our anniversary!. The staff is ourtstanding, we had 4 gold thank you cards to hand out and needed 4 more who we will mention is this survry...Please send us mor than 4 for next years's trip.The high tea is wonderful. We enjoy sitting in the lounge area enjoying the view and the piano player. The wine shop is well stocked and a delight to visit and taste. We come for all those reasons and are never dissapointed!!!
November 3, 2013
Rated 4 out of 5 by marylandtraveller2 casita stay
Our casita smaller than reserved space; did not sleep 4, needed rollaway - no charge . King mattress not firm. Rooms in main bldg. larger as are their bathrooms. Food was very good. Pool area crowded which caused guests to throw belongings on chaises as early as 6:30am in order to save a seat - very annoying - though we had no choice but to follow suit. Chaises were supposed to be cleared of belongings if no one showed up at 9 am but that did not happen.
April 3, 2013
Rated 4 out of 5 by Kahteed Wonderful staff and location1
Had a wonderful experience at the Phoenician! Wonderful staff - if you need ANYTHING at the pool - find Kambiz! He was the most helpful, positive, polite and attentive attendant that I have ever had! All around great guy!
Location to hiking, downtown, shopping is so convenient!
March 31, 2014
Rated 4 out of 5 by Snowbird Mostly exceeded expectations but a few misses
The staff was very friendly and accommodating. We ate at four of the restaurants and the food was delicious at every one of them. We felt that we had to wait an excessive period of time (30-40 minutes) for a table for breakfast at IL Terrazzo. The service at the pool was also below expectations when we tried to order food.. The grounds were beautiful and well maintained. It was challenging to find a good spot at the pool even if you arrived early.
March 28, 2013
Rated 5 out of 5 by Scottishdave A true luxury experience
5 days in deluxe double as a couple and can only say it was truly wonderful.
Ate on site casually at poolside and at the golf club. Also at the 2 restaurants and could not fault any of the food served.
Staff were unfailingly attentive and polite and extremely efficient. Service with a smile indeed.
The facilities are fantastic and we would return without hesitation.
Expensive perhaps, but quality costs, and it actually felt like value for money.
June 8, 2013
Rated 5 out of 5 by LenngG The holiday spirit was alive at the Phoenician
We received a very warm welcome at both the entrance gate and the reception desk which gave us a "sense of arrival" with exclusivity. The facilities offered breathtaking views of well manicured lawns and the Camelback mountain from our upgraded room. A stroll through the Cactus Garden provided much serenity. And the expansive terrace, dining area and live entertainment provided an opportunity to relax and enjoy the holiday spirit at the resort.
January 7, 2013
Rated 5 out of 5 by townjcvt Exceptional Customer Service...and Service Recovery
Exceptional customer service is expected at a luxury collection hotel. How the management and staff handle a problem is a measure of leadership and culture. No need to even discuss the problem I encountered because Hanna, Alyssa and their evening manager overcame the challenge with style and grace...exceeding my expectations and turning my potentially poor experience into a positive memory!
February 19, 2014
Rated 5 out of 5 by TomD Awesome Place!
We transferred to the Phoenician from another hotel and could not have been happier. The room was very clean and had a view of the pool and grounds. The pool area is amazing! We ate at J&G Steakhouse 2 nights and Miguel was our server both nights. He was great and provided some excellent suggestions for wines throughout our evening. The food was fantastic! We also ate at the lobby bar and had sushi. Again, service and staff were great.
December 4, 2013
Rated 5 out of 5 by KBbahama Near perfect stay
Near perfect stay. Only miss was our breakfast on the terrace Friday. Waiter was slow, scrambled eggs had sat a bit before delivery. toast wasn't buttered and cold, refills of coffee refills had to be requested.
Dinner at J&G was fantastic on all counts. Room, bell staff, Valet and especially Andrea , our Conciege should be complimented.
Thanks for the nice weekend
March 2, 2014
Rated 3 out of 5 by Mel52 OK overall
While all was ok, the dynamic group dinner at the steakhouse was at best fair. The food was below expectations, I had the salmon which was lacklustre and I noted that others who had the steak
did not bother to finish it.
the staff and wines were ok.
My wife and I dined at the Italian restaurant and were very impressed by the Salmon and Halibut dishes. the steakhouse either because of the crowd or for some other reason was not up to par
June 3, 2013
Rated 5 out of 5 by JBMA Exceeds Expectations
Beautiful location, with great amenities, friendly and professional staff that strive to provide exemplary service in all areas. I look forward to the next opportunity to be a guest at this fine resort.
April 4, 2014
Rated 4 out of 5 by Jefrey3 Relaxing stay at the Phonecian
Spent a long weekend at the Phoenecian with my wife. Overall, a very nice stay in a deluxe casita which was an upgrade from our reservation. Very accommodating with early check-in. Bellman Kevin with great restaurant recommendations. Down and dirty Mexican at Los Olivos. Cabana for two days. Mediocre service the first day, but excellent service the second. The resort, and especially the room, looking a bit worn and in need of updating.
May 1, 2013
Rated 2 out of 5 by Garman This hotel comes up short
Three consecutive years of reserving one type of room and receiving a lower tier room at check in. Internet service is an extra charge, at $400+ per night, Internet is extra! Then, it didn't work right! Was asked at check in if I wanted a Sunday paper delivered in the morning, it never came! Great view, check in NEVER delivers satisfactory experience which puts a damper on the entire stay. Place is showing its age, NOT worth the price.
March 21, 2013
Rated 5 out of 5 by NewYorkViaBoston Gorgeous hotel with wonderful staff
Second year in a row at the Phoenician and we had a wonderful experience. The hotel is very beautiful, and well maintained. The front desk staff (led by Tyler) was so warm and helpful at check in and check out; it is clear that they are kings of hospitality. We ate at J&G twice (excellent staff and food), and enjoyed cocktails at the Thirsty Camel every evening (kudos to Kim for her warm and winning way.) Overall excellent experience.
January 14, 2013
Rated 5 out of 5 by Kg746 Fabulous experience
My stay was for both business and pleasure (I brought my family as well), and for both scenarios the Phoenician did not disappoint. Spectacular rooms, outside amenities. You will be spoiled at the pools. Spa strongly recommended.
Food was good, not great.
Only disappointment was bell stand forgot to put a piece of luggage in car, and we had to deal with some difficult logistics to retrieve.
Strongly recommended; I will be back.
May 12, 2013
Rated 5 out of 5 by adam48 Great week in Arizona
Hotel grounds beautiful! Golf course in excellent shape. All staff couldn't have been nicer or more accommodating. Ate in all restaurants and they met expectations. Overall we were thrilled with our vacation.
April 1, 2014
Rated 5 out of 5 by Debra3000 staff is superb
The property, rooms, pools, golf is all excellent, but what really made me enjoy my stay was the staff. Every time I had a question, whomever I asked was knowledgeable, friendly, helpful. That is what made the please really 5 star for me.
March 28, 2014
Rated 5 out of 5 by EBern07 Great Resort Experience
Having been at the resort before for business, I was expecting it to be good, but it exceeded expectations and was really great! The service at the restaurants, golf, and all over the resort were equally amazing. In particular the person running the restaurant we went to for breakfast everyday works tirelessly and runs a tight ship with nothing to spare. I highly recommend this resort for couples and families!
January 2, 2014
Rated 5 out of 5 by Z22Z Great Room, Great Grounds, Great Staff=Great Resort
We could not have been any happier with our recent stay at The Phoenician. The room was beautifully appointed and quite spacious. The bed was so comfortable I wish I could have taken it home with us! The grounds are gorgeous and well-maintained, and the food was excellent. But what really made our experience truly memorable was the staff--the level of personalized attention we received was exceptional, the best we've ever had!
February 19, 2013
Rated 4 out of 5 by Trainer1234 Enhanced room was very average
The hotel is beautiful and luxurious. However, we checked in and were given a room that they called "enhanced" in a "Casita Guest Room." The patio opened to a street that was noisy and one early morning we were awakened by construction on the street. The room was a basic hotel room, we had a comforter that was torn, towels that were far from luxurious and water pressure in the shower was quite weak.
January 18, 2014
Rated 5 out of 5 by cgdow Best Luxury Family Hotel
We have traveled a lot and wanted to express how "wowed" we were during our stay. The staff was amazing, the grounds were beautiful, the room was perfect, and the food was extraordinary.
It's luxury at it's best but also very kid friendly. Our kids went to the kids camp and had a wonderful time. I didn't even worry.
We look forward to returning to the hotel and are thankful for the opportunity we had to stay with you.
April 1, 2013
Rated 5 out of 5 by Active Very strong hotel
very well placed. beautiful grounds. great if you want to stay active, and they have a lot on site in terms of activities.
front desk very helpful. very well trained staff. spa was excellent.
rooms are very clean and large but are not updated/chic if thats what youre looking for.
Really a great stay all in all.
March 11, 2014
Rated 5 out of 5 by Migo17 Beautiful property but a couple warnings
This resort is wonderful and the guest service is five-star. Great walking paths everywhere and right on Camelback Mtn. The bed was a bit too soft. We were in the casitas, which are the pet-friendly rooms. Our room was large and amazing. The biggest issue was that we were put in an accessible room which had the strangest shower. It was awful. Would recommend everything about this place except the accessible room shower.
September 12, 2013
Rated 4 out of 5 by Bren57 Poor restuarant experience
We went to the Burger Bistro (Relish) for lunch soon after arriving (The early check-in was very nice!). We were setted outside and waited. And then we waited more - at least 3 different servers came by as well as 2 servers with food, but no one stopped at our table. After the 1 server came by for the 3rd time and took an order from another table, we still waited. After another 3 minutes where no one showed up, we left.
April 15, 2013
Rated 4 out of 5 by kansch Fabulous resort but some areas need attention
The hotel is in a beautiful setting and very conveniently located. The staff is friendly and helpful from the moment you check in. I must say I was a bit disappointed in our room. It was very spacious but in definite need of some attention! The carpet and draperies were heavily soiled, nicks in the furniture and other signs of obvious wear. I expected more from a highly rated hotel, especially for the rate they charge.
January 4, 2013