Rated 5 out of 5 by cej1 Fabulous Hotel
The Phoenician staff went above and beyond to meet our every whim. Beautiful lobby, marvelous pool area, great cactus garden, huge rooms with double sinks in the bathrooms. We had a fun and relaxing stay! We plan to visit the Phoenician annually from now on.
January 6, 2014
Rated 4 out of 5 by TPB1 Very disappointed that the Hot Tubs were not available.
We always enjoy vacationing at the Phoenician, however we were very disappointed that no Hot Tubs were available and we were not made aware of this when we booked our reservations, or prior to our arrival. This would have impacted whether we vacationed at the Phoenician or at another hotel.
January 3, 2014
Rated 5 out of 5 by Kate46 Everything about hotel was amazing. Definitely one of my favorite resorts
The golf courses are ALL spectacular! The gym was well equipped and clean. Excellent spa and the whole hotel and grounds are just so relaxing and peaceful. Just love it here.
January 2, 2014
Rated 5 out of 5 by EBern07 Great Resort Experience
Having been at the resort before for business, I was expecting it to be good, but it exceeded expectations and was really great! The service at the restaurants, golf, and all over the resort were equally amazing. In particular the person running the restaurant we went to for breakfast everyday works tirelessly and runs a tight ship with nothing to spare. I highly recommend this resort for couples and families!
January 2, 2014
Rated 4 out of 5 by Islander22 Lovely Getaway
Repeat guest and first room taken to was not at all satisfactory. View of parking lot, dirty carpet, etc. Room was changed to one overlooking cactus garden. Some other glitches along way, i.e. music not working during spa treatments for 1 1/2 days, young children splashing around "adult only" pool and pool girl allowing them. Need to respect all guests' needs. Disappointments this time, not experienced during prior visit. Overall though lovely stay.
January 1, 2014
Rated 5 out of 5 by Sandalina Perfection Everywhere!
This place has it all. Wow! The staff, amenities, food, all perfect. Worth every penny, will be back for sure.
December 31, 2013
Rated 3 out of 5 by LovellM A Tired Hotel...
Having known the Phoenician as long as I have, it's frightening to see how tired the property has become. We had pealing wall paper in our room, outdated décor and carpet. The service could have made up for the laggard investment in the property. Unfortunately, they are lacking in this area too. Perhaps I need to accept that the Phoenician is no longer a high end resort.
December 30, 2013
Rated 4 out of 5 by chitown46 Housekeeping
Had an incident about missing funds. The manager followed up and settled the issue, but the uneasy feeling about safety never left my wife.
We had to leave notes to the cleaning staff to refill items and we were never left the proper items or amounts.
December 30, 2013
Rated 5 out of 5 by JaySanDiego Even our kids agree
After a week long vacation in Phoenix filled with numerous activities, we asked our kids (ages 10 & 8) what the best part of their vacation was. Their answer shocked us. They said it was "the nice people at the hotel"! For our children to put the staff before the watersides, hot air balloon rides, and mountain climbing speaks volumes about the employees at the Phoenician. As a platinum SPG member who travels every week, I have had the opportunity to stay at many luxury properties around the world and concur with my kids... the staff at the Phoenician stand out. They went out of their way to ensure our stay was memorable. From Andrea Worthen who welcomed us via email prior to our visit... to the Concierge (Gary) who sent us activities and area info. prior to arrival, to the amazing front desk staff (Hanna, Jessica, etc.) who remembered our names the entire six days we were there...to the activities staff who arranged such memorable activities...THANK YOU ALL. A special note of recognition... Paul Lynch was our server (by request) each morning we dined at il Terrazzo restaurant. He was so wonderful, my kids had to give him a hug before leaving. Thanks Paul and Scott Hughes (Mgr. at il Terrazzo) for our excellent meals and dining experiences. The only thing that rivals the friendliness of the staff was the majestic resort itself. A first class property that we have now decided we will return to every year!
December 29, 2013
Rated 5 out of 5 by Mark2341 What a beautiful setting
What a beautiful place. Enjoyed our stay very much. Will be back
December 29, 2013
Rated 5 out of 5 by KingDaddio Wonderful Family Experience at The Phoenician
My wife, two children and I enjoyed a wonderful 8 night stay at the Phoenician during the December 2014 school holiday break. The entire Phoenician hotel staff (including the front desk manager, concierge, restaurant wait staff and the golf club professionals) was tremendously friendly and provided great customer service. We look forward to our return to the Phoenician very soon.
December 29, 2013
Rated 5 out of 5 by gdiazdennis Great Service, Prompt and Friendly
Truly exceptional service. ALL staff was pleasurable and responsive without making one feel bombarded or hounded.They really know customer service at this property. Even fixed our baby stroller!
December 24, 2013
Rated 5 out of 5 by Augustbaby Memorable luxury stay
My husband and I enjoyed our stay at the hotel. The room and bathroom was beautiful. It overlooked the pool and distant mountains. The bed sheets were the best I've ever slept in. We had a wonderful couples massage. Relaxed and ate a romantic special meal at the JR Steak House. The view from the restaurant was fantastic. We had red wine and a bone-in Wagyu steak for two. Hmmm, tender and flavorful. The next day we had a late lunch by the bar. Best chicken wings. We had an amazing server/bartender, Bernadine. She was friendly and very informative. We will always come back to the Phoenician.
December 22, 2013
Rated 4 out of 5 by billalien visit
was disappointed there was no shuttle bus to the air port.espicially with ihe cost of rooms
I did not find a garbage can in the room.
Staff was great, thanks
December 21, 2013
Rated 5 out of 5 by Dsheets2 Beautiful Resort
The Phoenician provided us with all we had hoped. The staff was extremely friendly and helpful. The grounds were well maintained. We especially liked walking through the cactus garden. The pool area is one of the finest and we've been to many other resorts both here and in the "islands". Although we understand valet parking shouldn't necessarily be free, the price per night was quite extreme.
We really appreciated the champaigne and strawberries delivered to our room recognizing our wedding anniversary. That was a nice surprise.
December 20, 2013
Rated 5 out of 5 by SAS12 Great Weekend
Gave my 33 year old son points to stay at The Phoenician for a birthday weekend with friends. The hotel was great. They had champagne & truffles with a birthday card in his room at arrival. What a nice surprise! They had an amazing dinner at J&G Steakhouse located at this resort. Thank you for taking such good care of my son and his friends!
December 18, 2013
Rated 5 out of 5 by cheery123 Room was excellent
The room was large with comfortable furniture. The amenities were easily within a short walk. Getting around was a little confusing with out a real map to follow.
December 17, 2013
Rated 5 out of 5 by Jennylynn626 Amazing Hotel
This hotel was absolutely amazing. All the expected amenities and more. Sean at the Thirsty Camel was great. After a long day of travel he was a very warm welcome and great representation of the people I would soon meeti in Scottsdale. I heard we are having another meeting in March and Phoneix was mentioned so I have now mentioned your hotel. I am hoping we are going back to the Phoenician!
December 17, 2013
Rated 5 out of 5 by thestork all I can say is "wow"
What a beautiful hotel! From the gorgeous winding drive framed by festively lit trees, to the stunning mountain backdrop, the grand entrance, fountains, and very tastefully decorated spacious room with a jaw dropping view-there was beauty everywhere I looked. Combine this with the genuinely friendly, helpful, cheerful staff I will definitely be back.
December 16, 2013
Rated 5 out of 5 by TomD Awesome Place!
We transferred to the Phoenician from another hotel and could not have been happier. The room was very clean and had a view of the pool and grounds. The pool area is amazing! We ate at J&G Steakhouse 2 nights and Miguel was our server both nights. He was great and provided some excellent suggestions for wines throughout our evening. The food was fantastic! We also ate at the lobby bar and had sushi. Again, service and staff were great.
December 4, 2013
Rated 5 out of 5 by NCDeacon Best resort in Scottsdale!
Beautiful property! Flowers and grass are amazing. Beautiful common areas. Our deluxe rooms and balconies were very large, which we loved. Corner room in back corner of main building overlooked Camelback and the golf course on the hill. Huge resort, so get ready to walk. We didn't mind, but if mobility is an issue, would stay somewhere else. Several restaurants, which are convenient and we enjoyed them. Convenient to downtown Scottsdale and about 20 min. from airport. Would definitely stay here again!
December 4, 2013
Rated 4 out of 5 by NETZER Wonderful destination
Our first room was very tired, compared to numerous prior stays.
Rugs were old and stained. Curtains old.
Some room fixtures were also old and inoperable.
The room AC only ran on high fan.
Overall, time for a room remodel.
Relocated to a better room later in the 6 night stay.
December 3, 2013
Rated 5 out of 5 by Christianna this hotel is outstanding
We enjoyed our stay at the Phoenician Hotel this past week...Our meals were the best! The views from the room and the rear patio were awesome...My wife enjoyed the local attractions and close proximity to excellent upscale shopping....We will come again!
December 2, 2013
Rated 5 out of 5 by Doug1234 Best hotel service I have ever experienced.
We booked two rooms for a 5 night stay over Thanksgiving. We are Gold Elite Members in a competitors rewards program. The service at the Phoenician topped anything we have seen previously. Every time I picked up the phone, a friendly voice answered and took care of our every need. This included a personalized "smores" event for our family when we were not able to attend the planned event and free smoothies for the kids, when my 6 year old forgot to put out the Breakfast request the night before. The suite was beautiful, breakfasts on our patio were wonderful, everything was great! We will be searching for A Luxury Collection Resort for our next vacation!!
December 2, 2013
Rated 5 out of 5 by RIVERRIDER Have stayed at the Hotel many times
I have stayed at the Phoenician numerous times over the last 4 to 5 years and I have never had a bad experience at the Hotel. Fabulous place to stay and the staff is absolutely the best.
December 2, 2013
Rated 3 out of 5 by Ke59 Not a 5 star expierience
We were expecting a 5 star experience and the hotel fell short of that expectation. First the good things. Staff was always attentive and amazing. Food was fantastic. Now for the shortcomings. We had room 2044 and the balcony was huge! But it had old furniture that was sparse in nature and not clean to sit on. I am a decaf drinker and my decaf coffee packs were not refilled each day and I ended up not having one to make on my early morning departure. Very disappointing. We are Starwood members and had to ask for free water to the room. We almost opened up the Fiji water in the room at $6.50 a piece.The cactus garden was haphazardly decorated in Christmas lights. Either don't do it at all or do it right I feel. The resort fee gets you into the spa for free. I went and it is tiny, dated and not worth the resort fee charge each day. They are under pool construction so my beloved outdoor jacuzzi experience was nowhere to be found which was a disappointment to my husband and I as we like to share that experience at any resort we frequent.Having stayed at the competition in the area we feel the Phoenician has a lot of catching up to be considered equal.The golf course was in great shape and we enjoyed it as resort courses go.
December 1, 2013
Rated 5 out of 5 by GJS3 Staff are exceptional.
Made us feel welcome from before we even arrived. Above and beyond to make it a terrific vacation. Andrea was terrific.
November 28, 2013
Rated 4 out of 5 by TSW123 Great grounds, rooms could use updating
Grounds are very well maintained, but rooms (other than bathroom) could certainly use updating. The carpet was in very rough shape, and It rained for a few days and our carpet by the balcony was wet (door was closed). We were also told the meditation center was closed for construction when it just had a leak from the rain. Fortunately we noticed this and called a second day and managed to use it. There was also a resort fee that we were unaware of, and some construction going on as well (we were stuck in our room b/c of the weather so that was unpleasant). Service was very good.
November 25, 2013
Rated 5 out of 5 by Perry13 Far exceeded expectations
An all around wonderful experience.
November 24, 2013
Rated 5 out of 5 by K2HCL Great Facility for a Conference
I've gone to plenty of conferences at places touted as luxury facilities and so far, the Phoenician outshines them all.
1. The staff clearly cares about good service. Every staff member smiled and said hello during my stay and many addressed me as Mrs. All of my needs were met. They somehow figured out it was my birthday and left me cookies in my room.
2. The rooms (and bathrooms) are spacious and excellent for a long stay. I loved having a balcony.
3. The internet speed was just what I needed - none of the 1 up/1 down nonsense.
4. Conference Facilities
a. Cold, but not freezing - fantastic.
b. Excellent food at lunch/dinner - many healthful vegetable selections in addition to richer side dishes. Breakfast was a little light -will assume that was a choice made by our conference organizers.
c. Can eat lunch outside when the weather is nice because there is a nice patio area outside of the conference space.
d. Acoustics of meeting rooms were of good quality and often times we could hear others without a microphone.
e. A/V quality very nice.
f. Specialized theme party locations unbeatable. The space at Jokake Inn on the property was a fantastic place for an outdoor party - gorgeous.
g. Golf course was one of the nicest I've seen.
6. Very close to the mall and to many nice Scottsdale restaurants - a very short car ride. Also walking distance to Camelback Mountain trailhead - with crowds in the winter any hiker will see why that's a plus.
7. Items to note:
a. The bars closed earlier than I would have expected for a vacation destination. At Relish, the bar was closed at 8:30 or 9pm on Sunday and I think may have closed at midnight on Tuesday. The staff kindly let us finish watching our football game on Sunday after close which was VERY considerate.
b. The bars had okay beer selections, but not great. Relish had a solid Belgian selection but the local beers were always on the menu and not in stock.
c. Cocktails were too strong at all of the bars (not at the events, however). I truly appreciated the gusto, but mixed drinks require correct proportions to make them taste good.
November 21, 2013