The Phoenician, a Luxury Collection Resort, Scottsdale

  • 6000 East Camelback Road
  • Scottsdale,
  • Arizona
  • 85251
  • USA
  • Karte

Zimmer & Preise

  • Falls der Aufenthalt mehr als 90 Tage umfasst, rufen Sie bitte unter +(1) 866 539 3446 an.
  • Sie können nur 550 Tage im Voraus buchen.
  • Bitte überprüfen Sie Ihre Daten.
1 Zimmer 1 Zimmer , 1 Erwachsener 1 Erwachsene , 1 Kind 0 Kinder
Rated 4.5 out of 5 by 531 reviewers.
Rated 4 out of 5 by Luxury Desert Resort I've been to the hotel several times over the years and have had very different experiences. On my previous visits the service was exceptional. This time, the service was average and we experienced a few hiccups. The resort is enormous but offers a little bit of everything. The pools, and there are lots of them, are relaxing and a great place to spend the hot afternoons. The food at all of the restaurants is great however the service at J&G is terrible, unlike the other restaurants on the property where service was exceptional. The atmosphere is great and there's plenty of room to relax. During high season I'm sure the resort is packed, but during the off season, summer, the resort isn't full and so its easy to find pool chairs, get dinner reservations, and participate in resort activities. The hotel is good for vacation and groups. I'd recommend a visit. July 30, 2015
Rated 5 out of 5 by Great Resort one of the finest Awesome resort for relaxation! Several pools and great for the family and friends. Fine dining is available but other restaurants are available for quick food if that is your desire. Pool side eating is available. Great fitness center. Staff is outstanding. Great service. July 27, 2015
Rated 5 out of 5 by Staff was AMAZING The quality of service we received from the staff was amazing? The grounds are gorgeous, but had the staff not been so polite and attentive, it would have been a different experience. Down by the pool the staff truly made our stay memorable. July 27, 2015
Rated 5 out of 5 by MY stay I have stayed at this property many times and always have nothing but praise. On this particular vacation I would like to especially commend Robert the concierge and Roseann in the El Terrazzo for their special attention. July 20, 2015
Rated 4 out of 5 by Food and Staff Responsivness The facilities are very nice unfortunately the staff does not much what one would expect in a luxury resort. There is total lack of attention and respect specially at the Terrace and the J&G restaurants. The breakfast and service at the Terrace were very disappointing and I did talk to the manager about it, he was attentive and discounted the service from my bill. Dinner at the J&G was an absolute disaster. The steaks were cold and when we complained about it they were rewarmed and brought back cold again. The manager was apologetic, the server was laughing in the back. Incomprehensible. A total lack of respect. I am sure the famous French chef would not approve of this. I have stayed at this resort before but I do not think that I would again. The best staff was at the coffee shop next to the shops. She was the only person with a smile in her face while she was taking care of us. I am sorry I do not know her name she deserves recognition. Your staff needs a good course in hospitality and good manners. July 6, 2015
Rated 2 out of 5 by Did not enjoy my stay here I question how this hotel is rated as a 5-diamond resort. If it's because of the amenities and the marble throughout the resort, it makes sense. But when service is taken into consideration, notably housekeeping, then I'm really surprised. I stayed here for almost two weeks. Pros +Nice location and proximity to Scottsdale and Camelback Mountain +Well-tended grounds +Well-equipped Fitness Center with plenty of machines +Free self-parking in the underground garage +Daily turndown service with two bottles of water and chocolates Cons -Housekeeping staff: some of the housekeeping do not speak English at all. I discovered this when one of them kept knocking on my door at 8AM sharp, and didn't understand my instruction for her to come back later. On a couple instances, the housekeeping staff also ignored the "Do Not Disturb" hangtag and tried to knock and enter my room anyway -I used the laundry service, and it was not done to my instructions. Notably, I requested for shirts to be boxed for an extra charge but they were delivered on hangars instead causing the collars to be stretched -Many of the bath towels I received during my stay were either stained or had threads coming apart. You would think a 5-diamond resort would invest in new high-quality towels -I wasn't impressed at all with the staff. Unlike other hotels, I didn't feel that most of them truly cared to give me an exceptional stay. Their friendliness seemed very fake, more of a "if I don't smile, then I could lose my job" attitude. I expressed my concerns about my laundry job not being done as requested, and their response was just a "we'll let housekeeping know of your concerns". No follow-up or apology given. Overall, I was not at all pleased with The Phoenician. I had planned to bring my family to stay again for the July 4th weekend, but I cancelled that reservation following my initial stay and rebooked for the Westin instead. June 24, 2015
Rated 5 out of 5 by What More Could You Need? Staff was very accommodating and courteous. Rooms very comfortable. Meeting space was outstanding. June 20, 2015
Rated 5 out of 5 by Another Great Stay The Phoenician is my "go to" hotel whenever I stay in the Scottsdale/Phoenix area. It never disappoints and consistently provides top service. Thanks for another great stay! June 11, 2015
  • 2015-08-04T19:08:17.839Z
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