Rated 3 out of 5 by MAG59 Better choices in the area
I recently stayed at the Phoenician for a conference. The organizer had touted it highly, perhaps accounting for my disappointment. My room, looking out over a large field of contoured cement, was comfortable, but the feel of the place was that of a large, nondescript hotel. To my tastes it utterly lacked interest, charm or beauty -- very different from our last area venue at the Royal Palms. Catered food and dinner in the steakhouse were both adequate, but certainly not "destination" quality. The golf course and other facilities may well be attractive, but they weren't part of my visit.
July 16, 2014
Rated 5 out of 5 by jdoubleyou more then we expected
This was our first time at this resort and we wowed soon as we drove up the property. Underground parking great as it was super hot outside. Friendly check in staff. Ok, we got an upgrade from a room so what we got was great. Close to the Spa and the "Relish" golf club restaurant. Happy Hour is great value and drinks and food outstanding. Have the guacamole with your chips and the roasted tomato salsa. Pools are great. Il Terrazzo Restaurant nice setting tasty food. Like the Adult only pools. Lots for family too. We will come back to this hotel. Highly recommend. We are from Calgary, Alberta.
June 17, 2014
Rated 5 out of 5 by UCBerkGrad Great property
Our second visit to the Phoenician and it was just as great as the first time. The property is very nice and well maintained. We received a corner room facing the golf course and mountain. The room was a nice size and had a very large balcony. The pools are very nice and there seemed to be ample lounge chairs for all the guests. Overall, a very nice and relaxing stay.
If I am going to nit pick, my only criticism is that we left a note for housekeeping to leave extra coffee and cream (but they didn't). That was the only "problem" we had. Overall the staff was very friendly and accommodating.
April 14, 2013
Rated 5 out of 5 by Augustbaby Memorable luxury stay
My husband and I enjoyed our stay at the hotel. The room and bathroom was beautiful. It overlooked the pool and distant mountains. The bed sheets were the best I've ever slept in. We had a wonderful couples massage. Relaxed and ate a romantic special meal at the JR Steak House. The view from the restaurant was fantastic. We had red wine and a bone-in Wagyu steak for two. Hmmm, tender and flavorful. The next day we had a late lunch by the bar. Best chicken wings. We had an amazing server/bartender, Bernadine. She was friendly and very informative. We will always come back to the Phoenician.
December 22, 2013
Rated 4 out of 5 Best for Families with kids age 6 and up
A great place for families with children age 6 and up as there's not much to do with the younger ones. Yes, there is a kids club with a wonderful staff however, the room is completely enclosed, (no windows) and the only outside "excursion" is about ten minutes long. (feeding the fish)
the concierge Gary is fantastic! He truly knows best excursions that cater to families. I highly suggest the Phoenician as well as all resorts state the Arizona law regarding Car sets!!
First time visitors could end up stranded at the airport as we almost did! No car seat = don't plan on leaving the grounds!
March 31, 2014
Rated 5 out of 5 by Itravel luxury, comfort, beauty
It was my b'day and when I arrived everyone from the person at the gate to the valet, porter and front desk person wished me a happy b'day. My room was ready early and overlooked the pools and open lawn with beauttiful statue. The bed was SO comfortable and all the amenities high quality. Champange and chocolates arrived, what a surprise. After a long hike around the property I enjoyed the COOL pool in the heat and a wonderful cold beer and pita chicken wrap at the pool. Took the art tour, explored the great shops, checked out the spa (awesome) and just enjoyed the gorgeous property.
June 12, 2014
Rated 5 out of 5 by JLLSMS Phoenician Exceeds Expectations
We enjoyed an excellent stay at the Phoenician on a visit to see my new grandson. Everyone was very friendly with no hint of the stuffiness you sometimes encounter at a luxury hotel. The pools were inviting, the breakfast in the outdoor patio setting was excellent and we really enjoyed our opportunity to play tennis on the grass court. We were surprised upon returning from our evening visit with our grandson, to find a teddy bear and chocolate gift welcoming us to the hotel and wishing us a great visit with our family. We will plan another stay at the Phoenician on our next visit.
June 26, 2014
Rated 4 out of 5 by TSW123 Great grounds, rooms could use updating
Grounds are very well maintained, but rooms (other than bathroom) could certainly use updating. The carpet was in very rough shape, and It rained for a few days and our carpet by the balcony was wet (door was closed). We were also told the meditation center was closed for construction when it just had a leak from the rain. Fortunately we noticed this and called a second day and managed to use it. There was also a resort fee that we were unaware of, and some construction going on as well (we were stuck in our room b/c of the weather so that was unpleasant). Service was very good.
November 25, 2013
Rated 5 out of 5 by SiaF Luxury Service At Its Best
Truly enjoyed staying at the Phoenician. I believe it's the staff that make the difference in any venue. For the Phoenician, it was beyond amazing. Seems like every single person there has been through months of customer satisfaction training.
Staff and Guests displayed smiling faces at all times.
October 17, 2014
Rated 1 out of 5 by tiwifins Easter weekend at the Phoenician
DO NOT STAY AT THIS HOTEL.
Our family have been using Starwood hotels for many years on a frequent basis. We have stayed at the Phoenician before. Over Easter weekend 2014 we decided to make a long weekend at the resort. Bad idea.
The hotel pool area was such a disaster that you could not use the facilities.
The hotel openly allows locals from the Phoenix area into the pool area. There is no way to police this and of course contributes to overcrowding. Utterly disgraceful behavior for the 5 Star resort
The 'Adult pool' was non existent.
We had to leave the Phoenician to go to another hotel.
The whole place needs a major facelift. This was supposed to have happened in 2013. The resort looks tired and dated.
April 23, 2014
Rated 5 out of 5 by AlicesDad The Phoenician Is Always a Treat
Let me start by saying that I am probably a tad biased, in that this is my favorite hotel and I stay there multiple times per year. As always, the Phoenician lived up to its well-deserved reputation. Staff are uniformly friendly and any request I made was handled promptly and courteously. I'll gladly stay there again - actually, in the next few weeks!
October 12, 2014
Rated 4 out of 5 by minorhiccups Very nice setting
The hotel was amazing! The only issue I had was when the turn down service came late in the evening, my room door was left unlocked and slightly ajar. Nothing was taken but I was surprised that my room was accessible to others.
I think the locking mechanism was stiff and you have to use some force to close it rather than just letting it close on its own.
I also just noticed there was on extra charge on my credit card. I am currently in the process of having the charges removed.
Overall it was still a great stay. All these hiccups just happened at the end of my trip.
June 2, 2014
Rated 5 out of 5 by Jack1947 Staying at this hotel is a marvelous experience!
From the moment we arrived until the moment we left, we were treated with utmost respect and courtesy. The room was very clean and well-appointed. Our service, from the valet to the check-in to the room service to the check-out, was first class and professional. The common areas and grounds of the hotel are extremely well-maintained. The entertainment at the hotel restaurant was top notch.
October 7, 2014
Rated 5 out of 5 by STARFLEET Phoenicianal!
Once again, we can't say enough about how phenomenal our anniversary stay at the Phoenician was! Virtually every member of the highly-professional and friendly staff wished us a wonderful anniversary, and the hotel offered numerous delightful surprises during our visit...all adding up to our best stay at one of our favorite resorts!
All this, needless to say, is on top of the sheer beauty of the hotel...the Phoenician is the real deal! We can't wait to come back!
PS: their restaurant, Il Terrazzo, is truly not to be missed. We enjoyed both breakfasts and dinners!8
September 9, 2013
Rated 5 out of 5 by CathyLS Awesome!
I brought my mom there to celebrate her 72 birthday and from the moment we drove to the security guard, he wished her a happy birthday, the bellmen wished her a happy birthday, the front desk staff gave us a room upgrade and wished her a happy birthday, y'all sent her a bottle of champagne to the room with birthday wishes, and the J&G greeted her with a birthday card when she arrived! She felt like a princess and just gushed, so I can't thank you enough for making her 72 birthday so very special! We will be back and will refer all of our friends to you! Thank you!
February 10, 2014
Rated 4 out of 5 by Traveler1111111 Couple of issues
Great resort but couple of issues:first, the endless and everpresent drone of the leaf blowers and lawn mowers. By the main pool, can barely hear yourself talk most of the day as the mowers and blowers worked for hours on the adjacent lawn on both days we were there. Also, the seemingly endlees convpy of groundskeepers carts, mowers, and service vehicles by our casita was tirlesome.Second, weren't able to rent bikes one day because most of them are locked up "for repairs."
September 17, 2014
Rated 5 out of 5 by MikeJ1603 Outstanding Service
The entire staff, every single employee, was friendly, approachable, and helpful. I never once passed an employee that did not greet me. I cannot say enough about the staff. Also, the restaurants and common areas were outstanding. Overall a wonderful stay.
October 13, 2014
Rated 5 out of 5 by Hillary10 Outstanding Hotel
Definitely lives up to the Luxury Collection standard.
October 20, 2014
Rated 5 out of 5 by TCC88 Great experience
As a first time guest at the Phoenician, I had no expectations other than I knew it was a large facility with on-site amenities. I was immediately impressed with my first restaurant choice, Relish. The food was unique and excellent. All of the food and service received on my viist was excellent. The housekeeping staff was particularly attentive and I never saw them at all! The spa was very comfortable as well. I would recemmend this hotel as a destination option. So many things to do and the surroundings are beautiful. It is also a great choice for meetings.
December 17, 2012
Rated 1 out of 5 by Scottaz76 Bait and Switch
I booked a one night stay so my wife and I could get a night alone away from our two children. When I checked in I was told our room was upgraded, but that all they had were double beds. Apparently they had no other room available although my reservaction explicitly said 1 King Bed. While the front desk person was friendly and offered a $50 F&B credit, it did not change the fact that I had to sleep in a small double bed with my wife. We were extremely dissapointed and will never stay at the Phoenician again and certainly not recommend it to anyone we know.
March 24, 2014
Rated 4 out of 5 by Badger1980 Great not quite excellent!
Very nice stay recently and we have many good memories! The staff was extremely professional and top notch. Room comfort was good, beds were just a bit "aged" for my liking!
Bathrooms were very nice, large and well lit? We had a bad view, but that was our roll of the dice....literally!
My biggest complaint was when I got home and noticed my bill, I had used the valet parking as I had seen on line that it was free and I could have sworn the young man told me it was as well when we checked in. So I hope some one contacts me in regards to that issue!
February 18, 2013
Rated 5 out of 5 by Gene1007 excellent location with spectaluar views!
Our stay was phenomenal! First, the staff was extremely accommodating- anticipating your every need! Our room was so beautiful along with the bedding! It was more than we thought it would be. the restaurants at the hotel were over the top delicious!!!! IT WAS JUST FABULOUS!
October 9, 2014
Rated 5 out of 5 by Meadowalk Fabulous Staff
The attention to detail is our abiding impression of the Phoenician and the staff make all the difference. No request is too much trouble for them. There are so many small things that are done so well - like bringing round the water poolside, constantly supplying and replacing pool towels, a willingness to make any cocktail, getting the umbrellas just right on the terrace tables, beautifully kept grounds, an ultra-late check-out when our flight was delayed, changing tables when asked - all done with cheerfulness and friendliness. Thank you to you all.
October 28, 2013
Rated 5 out of 5 by HeidiK Amazing vacation destination
My husband and I stayed at the resort at the end of June 2012. We booked our room on points and we were upgraded to a huge suite by management simply as a gift. Room service was wonderful, the pools are just gorgeous and kept cool so you are the always able to get to the perfect temperature. (It was 106 degrees when we were there but it was never bad by the pool.) The formal restaurant in the hotel (the steak house) was excellent too. I love lying by the pool and getting served a cold beverage. We highly recommend this resort for a beautiful get-away.
March 22, 2013
Rated 5 out of 5 by Carrie207 Relaxing, attentive and great fun.
Our casita at the Phoenician was very comfortable. The staff was very quick to respond to our needs. The parking immediately outside was very convenient. The extra activities - this time the "carnival" was fun. Finally, the golf course was in great condition and a great deal of fun, though way above my skill level and I lost 7 balls. On the Canyons 9 holes, be prepared to lose them approaching the greens. On the Oasis, be prepared to lose them off the tees and in the fairway.
September 5, 2014
Rated 5 out of 5 by ToniCTravelAmeniti1 The Queen of the desert getting older
The Phoenician is always a destination.
Arrived late at night and faced some small problems with the room that was not ready and we got our new room very late and our kids went to bed after 1:00AM.
However, besides this minimal glitch, our stay was outstanding. Chris and Elliott made us feel welcomed and the amenities we received were great.
Our children had a blast.
This is one of our favorite destination in the desert.
Two observations for the Starwood:
1. The property needs a lift up. The tear down is visible from year to year.
2. There is an obvious drop in the quality of service, from housekeeping to public areas and restaurants.
As a conference planner I will like to see improvements in these areas.
However, our stay was excellent
May 9, 2012
Rated 4 out of 5 by AZtravelers10 Great location, a lot to offer
but first they don't recognize Gold and Platinum status. Their checkin and checkout process is a nightmare. People cutting in line, cutting you off, no sense of direction when it comes to registration. They have a wrap around counter with no designating line so people join the line wherever they feel like it. We brought it to the Manager's attention and his response was, "everyone is treated like a VIP here-there is no preferred access line here." Which all I can say is WOW! What a response.
Another irritation is that I asked for a couple of firm pillows and they were never delivered. I asked twice.
One last compliant is the pool waiters were few and far between and not enough clean up.
Overall, it was a nice resort and lots of activities for the kids.
July 9, 2014
Rated 4 out of 5 by frequentf Luxury, yes. But it's the little things........
Not much negative you can say about the Phoenician in a broad sense. Obviously, you expect, and DO get a first class experience.
But there are a couple of little things that annoyed me during my visit, such as small shower stall, poor water pressure in the shower (coupled with too soft water is a bad combo), some lamps were not plugged in, and AC outlets would be hard to reach for anyone who would rather not get on their hands and knees to reach 'em.
Need better selection of cardio machines in the fitness center, and TV channel listings visible.
January 23, 2013
Rated 5 out of 5 by Spike We'll be Back!
This was one of the most wonderful places we have ever stayed! Probably the best feature is they went out of their way to remember you and call you by name -Good afternoon, Mr and Mrs XXXXXX, or How was your day today, Mr. and Mrs. XXXX, that is really nice!
Also, it happened to be my birthday and our anniversary and they left a bottle of sparkling wine and chocolate covered strawberries in our room with a very nice card!
What a treat to sit out on our balcony and enjoy the evening!
They have a great outdoor lounge area with fire pits which only adds to the ambiance! Not to mention a great golf course and the wonderful hot stone massage that I had!
I just don't think I can say enough about the Phoenician and what a great visit we had !!
March 15, 2014
Rated 3 out of 5 by NT123 Forgotten Casitas...
We stayed in a casita and athough they are quiet and set away from the main hotel.....I got the feeling that they were a bit 'forgotten' by staff. The room was NOT clean.....I actually had to request that the carpets be shampooed....as there were large stains all over them. There was also trash in our shower. Overall, the room was dusty and the back deck screen was covered in dust. However, once the cleaning staff came in for a deep clean, the room was brought up to solid presentation. It was something that a guest should never have seen though.
January 8, 2013