The Phoenician, a Luxury Collection Resort, Scottsdale

  • 6000 East Camelback Road
  • Scottsdale,
  • Arizona
  • 85251
  • Estados Unidos
  • Mapa
 

Tarifas y habitaciones

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  • Para hospedajes de más de 90 días, llame al 866-539-3446.
  • Solamente puede reservar con 550 días de anticipación.
  • Vuelva a revisar las fechas.
1 habitación 1 habitaciones , 1 adulto 1 adultos , 1 niño 0 niños
Rated 4.5 out of 5 by 526 reviewers.
Rated 2 out of 5 by Did not enjoy my stay here I question how this hotel is rated as a 5-diamond resort. If it's because of the amenities and the marble throughout the resort, it makes sense. But when service is taken into consideration, notably housekeeping, then I'm really surprised. I stayed here for almost two weeks. Pros +Nice location and proximity to Scottsdale and Camelback Mountain +Well-tended grounds +Well-equipped Fitness Center with plenty of machines +Free self-parking in the underground garage +Daily turndown service with two bottles of water and chocolates Cons -Housekeeping staff: some of the housekeeping do not speak English at all. I discovered this when one of them kept knocking on my door at 8AM sharp, and didn't understand my instruction for her to come back later. On a couple instances, the housekeeping staff also ignored the "Do Not Disturb" hangtag and tried to knock and enter my room anyway -I used the laundry service, and it was not done to my instructions. Notably, I requested for shirts to be boxed for an extra charge but they were delivered on hangars instead causing the collars to be stretched -Many of the bath towels I received during my stay were either stained or had threads coming apart. You would think a 5-diamond resort would invest in new high-quality towels -I wasn't impressed at all with the staff. Unlike other hotels, I didn't feel that most of them truly cared to give me an exceptional stay. Their friendliness seemed very fake, more of a "if I don't smile, then I could lose my job" attitude. I expressed my concerns about my laundry job not being done as requested, and their response was just a "we'll let housekeeping know of your concerns". No follow-up or apology given. Overall, I was not at all pleased with The Phoenician. I had planned to bring my family to stay again for the July 4th weekend, but I cancelled that reservation following my initial stay and rebooked for the Westin instead. June 24, 2015
Rated 5 out of 5 by What More Could You Need? Staff was very accommodating and courteous. Rooms very comfortable. Meeting space was outstanding. June 19, 2015
Rated 5 out of 5 by Another Great Stay The Phoenician is my "go to" hotel whenever I stay in the Scottsdale/Phoenix area. It never disappoints and consistently provides top service. Thanks for another great stay! June 11, 2015
Rated 5 out of 5 by Great time! Ellyn helped me with my booking an ensured our stay was enjoyable. We thank her for that! Patio outside of the room was amazing!! June 8, 2015
Rated 5 out of 5 by Outstanding service We are return guests to this property and it always is a wonderful experience to return. The service is excellent, staff very responsive, facilities outstanding. June 6, 2015
Rated 5 out of 5 by Quintessential Scottsdale The Phoencian is always fantastic. The property, the staff, the amenities....top notch. Old world Scottsdale. The complete opposite of the, shall I say too hip, W Hotel and Valley Ho. Family friendly as well as for couples getaway. Take advantage of the spa, the golf and the excellent J&G Steakhouse. Insider hint...spring for a cabana at the Mother of Pearl pool...Rich will take very good care of you! May 29, 2015
Rated 5 out of 5 by Good pool Good pool, but needs lifeguards. May 26, 2015
Rated 3 out of 5 by Solid, but not exceptional Highlights: - Excellent Golf Course and Staff - Steakhouse was great (comparable to Mastro's or David Burke's) - Pool Area, probably one of the best features with a lot areas of adults, kids, or all. Plenty of space and live music everyday we were there. - Overall Service was top notch and everyone was friendly. Lowlights: - Room & room location was poor. (Main building #5087 & #5083)...morning delivery trucks would wake us in in the morning. Balcony was missing a chair and had torn seats. - SPA services were mixed according to the three females in our group. Not worth the money in their opinion. I would recommend this resort if I had a a really good deal. Otherwise, not for this group again. May 25, 2015
  • 2015-06-30T13:16:17.446-05:00
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