Rated 5 out of 5 by Craig3704 Good as it Gets!
The grounds, the staff, the hotel are fantastic in every way!
January 15, 2014
Rated 5 out of 5 by Chick0618 Fantastic views and cactus garden
This is a fabulous hotel. The staff are responsive, friendly, and hard working from every level. The grounds are beautifully kept. The cactus garden is out of this world. Great photos at all times of the day and many, many interesting varieties of cacti. As far as food, we ate in every restaurant. The food was fantastic, although a bit pricey at the pool side restaurant. But all in all we found after venturing out in Scottsdale for lunch and dinner, the best food was in the hotel restaurants. So it was well worth it. The pool service was great too. Every hour someone was refilling our water pitcher or asking if we needed anything. The pools are well kept, clean, and plenty of room to swim for exercise or just have fun in. The 40 foot slide and splash pad is fun for all ages. The turn down service is a nice touch. My kids looked forward to the chocolate every night. The pictures on the website do not do this place justice. It is a great place for adults and kids. There is something for everyone to do. There are a few nice shops in the hotel. Don't believe the negative reviews because I didn't see anything negative about this place. We've stayed in many Starwood properties, and this one is one of the best. If you stay here, make sure to get a room overlooking the pool as the views are spectacular. The sounds of the birds every morning are amazing. We left our balcony door open just to hear this every day. Highly recommend this hotel for all ages. Well worth the price at any time of the year.
July 13, 2014
Rated 5 out of 5 by Vrana Beautiful facility with friendly staff
Well maintained, very clean, pool and golf course were gorgeous
May 11, 2013
Rated 3 out of 5 by Ke59 Not a 5 star expierience
We were expecting a 5 star experience and the hotel fell short of that expectation. First the good things. Staff was always attentive and amazing. Food was fantastic. Now for the shortcomings. We had room 2044 and the balcony was huge! But it had old furniture that was sparse in nature and not clean to sit on. I am a decaf drinker and my decaf coffee packs were not refilled each day and I ended up not having one to make on my early morning departure. Very disappointing. We are Starwood members and had to ask for free water to the room. We almost opened up the Fiji water in the room at $6.50 a piece.The cactus garden was haphazardly decorated in Christmas lights. Either don't do it at all or do it right I feel. The resort fee gets you into the spa for free. I went and it is tiny, dated and not worth the resort fee charge each day. They are under pool construction so my beloved outdoor jacuzzi experience was nowhere to be found which was a disappointment to my husband and I as we like to share that experience at any resort we frequent.Having stayed at the competition in the area we feel the Phoenician has a lot of catching up to be considered equal.The golf course was in great shape and we enjoyed it as resort courses go.
December 1, 2013
Rated 5 out of 5 by Rhody Exceptional amenities
Scenery, pools and restaurants are exceptional.
March 21, 2014
Rated 5 out of 5 by Mike As always the hotel is top notch with great service
The Phoenician is one of the best hotels anyone can stay at.
February 24, 2013
Rated 5 out of 5 by Stlouie Resort is excellent
Staff very friendly, convenient parking, enjoyed the pools
August 19, 2013
Rated 4 out of 5 by JuddC The hotel rooms
The facilities are top notch, but the rooms need updating.
July 15, 2013
Rated 5 out of 5 by LMichael Relish
The manager and Antonio at the bar in Relish are amazing!
March 25, 2013
Rated 4 out of 5 by MC33 Great Setting and Client Experience
Customer Service was Excellent and breathtaking views!
November 19, 2013
Rated 5 out of 5 by Marquis Mister
Checkin process was a disaster
Food service was slow
April 1, 2013
Rated 5 out of 5 by mack765 great hotel
Great hotel with outstanding attention to details.
January 11, 2014
Rated 4 out of 5 by phil2014 Great setting for property thas time
People were friendly and made the difference
February 26, 2014
Rated 5 out of 5 by Roydoc Satisfied
Excellent room, relaxing stay great meeting location
May 23, 2013
Rated 5 out of 5 by MLF74 Grand Leisure
Luxurious and serene surroundings and close to home.
July 8, 2013
Rated 5 out of 5 by JED007 GREAT SERVICE
LOVE THIS RESORT. The staff goes to the next level.
April 25, 2013
Rated 5 out of 5 by Lizzie Can't wait to return
Wonderful place for restoration and joy with kids.
March 20, 2013
Rated 4 out of 5 by Stu7 Excellent F&B Service
Wide selection, excellent preparation and taste.
May 24, 2013
Rated 5 out of 5 by Bill197369 Great resort
We had a great stay-wonderful time and service
March 7, 2013
Rated 4 out of 5 by Frankatthebank Staff was EXCELLENT
Staff was friendlier than..... any competitor!
April 16, 2013
Rated 5 out of 5 by Joachim Great resort for relaxation
We enjoyed the location and ambiance very much
May 14, 2013
Rated 5 out of 5 by bmtwins pool
the kids loved George Alexander at the pool!
February 27, 2013
Rated 5 out of 5 by bogie111 Great Place
Staff and faciiities were excellent
February 26, 2014
Rated 5 out of 5 by Jimmymcc Facilities and Staff
Terrific on all counts, staff very friendly
November 15, 2013
Rated 4 out of 5 by drl6837 hotel met all my neds
would stay again,as hotel met all my needs
January 26, 2013
Rated 2 out of 5 by kara2030 Can't Believe This Is A 5star and in SPG family
Booked through SPG. Requested adjoining rooms at booking plus I called the resort directly the day before to verify adjoining rooms they said it all looked good. When i arrived they said there was no record of adjoining rooms and claimed their system didn't sync with SPG. there was nothing they could do so two of my young children had to stay down the hall. Next day I asked the concierge for breakfast recommendations AT THE HOTEL she sent us to one that wasn't open during the week and was at the total other end of the resort. By the time we got there and back (20 minutes walking) with 4 little kids they were hungry and we had to wait at the other restaurant for 30 minutes before we were seated. Called the next day for a roll away bed and they said they were out of those. I called front desk and asked again they said they were out but after I pushed them they promised they would try to find one and they did so that was good although it came 2 hours after my child went to sleep and I am not sure why it took me calling back again to get it. I thought I was at a 5 star resort and my ownership elite and starwood gold status would have some type of hospitality attached to it. I have never experienced such a poor hotel as part of the starwood family.
March 28, 2013
Rated 5 out of 5 by chef101 Beautiful Spot
Everything was great except the food
May 20, 2013
Rated 5 out of 5 by Perry13 Far exceeded expectations
An all around wonderful experience.
November 24, 2013
Rated 5 out of 5 by Lester The management must be very good!
Very smooth experience and stay.
April 27, 2013
Rated 4 out of 5 by Tymmy Beautiful Desert Hotel
Great decor and fabulous staff
October 13, 2013