Rated 3 out of 5 by Craig1000 Dont visit during the holidays!
I have been a phoenix resident for over 14 years and do a stay vacation every year somewhere in the valley. I will not visit the Phoenician again during the holiday. If you are looking for a place to spend Adult private time with your partner at the pool this is not the place. There had to be 500 plus kids at the pool and in the so called “Adult Area” - staff was letting kids jump and scream all day long. Parents thought they could bring their 5 kids to the swim up bar and make camp. Not a place I will be back unless I am running an after school program. Now, if you have a large family I would highly recommend because the staff not impose any parental rules. The room was great and food was excellent! Just not a place to hear yourself relax.
September 3, 2013
Rated 3 out of 5 by John007 This hotel is pretty on the outside, but needs updates.
It happened again! After specifically requesting two rooms beside each other, we arrive to find our rooms are opposite sides of the complex.they were no rooms close to each other available ,we were told.why would anyone traveling with children choose to have their rooms separated by a mile? Thanks to you, my husband and I spent our anniversary separated. One in one room, the other in the other room. The wall safe is only big enough for a wallet and the door had an inch crack all around that allowed cold air to blow through all nite. Someone unplugged our refrigerator. Hot milk,Yuch!my room was placed next to the gates that slammed, night and day. How about some Velcro?everything was overpriced. Go somewhere else and save yourself some cash.
January 7, 2013
Rated 4 out of 5 by Jerseycityave Seemed like staff didn't know we were there
It seemed as if there was some miscommunication about our needs. We did not receive papers the morning after we checked in and then did not get the papers we requested any morning. A request for ice took 30 minutes one day and housekeeping didn't make up our room until after 2:00 on two occasions. That is terribly late and made relaxing in the room unpleasant. I also find the set up of complimentary morning coffee very inconvenient. It should be more centrally located! If using in-room coffee it would be great to have mugs in addition to paper cups. Nothing worse than paper if you don't have to use it.
We did have an EXCELLENT experience with the young man who brought our room service on 1/18, He should be commended for his excellent service.
January 23, 2013
Rated 5 out of 5 by Christy55 Loved the Phoenecian
We loved staying at this hotel! From the time we arrived thinking we would just be storing our bags until check-in (and then checking in immediately with an upgrade) we were awed at the care that goes into the way they do things. The bathroom was huge and beautiful. We loved the pool facilities and all the extra little touches we so appreciated! Parking in front of the casitas wasn't easy; it was crowded all the time, but the regular lot wasn't far. We'd definitely love to stay here again.
August 25, 2014
Rated 5 out of 5 by LACaroline Perfect Oasis in the Desert
Stayed at the Phoenician as moved son into ASU and perfect getaway and break from the 110 heat--hotel is gorgeous, staff (Denise S., Marie, Sarah,
Sara, Bridgettte) top notch in terms of courtesy, professionalism and helpfulness. Shopped at the boutique, had ice cream happy hour, swam and only regret no time to use well-equipped fitness center and golf course. Signed up for next time.
Convenient location to all the hotspots, but honestly you dont need to leave the hotel. Fantastic experience and looking forward to returning in September
August 20, 2013
Rated 5 out of 5 by 1Hoosier Hoosier Visit
The Phoenician exceeded my expectations in almost every area. The facilities are beautiful, the staff was very professional and responsive to all my needs, and the art and food were amazing!
I appreciated the Executive Chef and staff preparing the how to make Tamales event, which was outstanding! Although a conference brought me here, it will be a place for me and my family to return on our next vacation. Thank you!
September 17, 2014
Rated 5 out of 5 by Dsheets2 Beautiful Resort
The Phoenician provided us with all we had hoped. The staff was extremely friendly and helpful. The grounds were well maintained. We especially liked walking through the cactus garden. The pool area is one of the finest and we've been to many other resorts both here and in the "islands". Although we understand valet parking shouldn't necessarily be free, the price per night was quite extreme.
We really appreciated the champaigne and strawberries delivered to our room recognizing our wedding anniversary. That was a nice surprise.
December 20, 2013
Rated 1 out of 5 by rtstamb Several Issues with the Staff
The staff lost a dress for an event we were having that we had took to the front desk to hold because we were going to have some things altered. They brought us 2 dresses and left in our room the night of the event that werent ours. So not only were ours lost but 1-2 others were lost as well. Then the morning we were checking out after our luggage had already been packed and ready to go the hotel brought the dress to us and it had looked like it had been through quite a bit. Very beautiful place but v ry poor service experience.
April 15, 2013
Rated 4 out of 5 by trish Almost top notch luxury, but not quite...
Hotel is very good. Service at the pool is hit or miss. Service at bar and restaurants is very good. Fitness center has good equipment, but it is put so close together, there is no space to use the bosu, free weights, stretch and do things that don't involve the weight machines and cardio equipment.
Pool food is very limited for vegetarians who don't like to consume enormous calories and would like something a little bit more than a salad (and I'm not usually calorie conscious, as I work out)
The activity center needs to stay open longer than 5pm. The closing time is a joke. It is the evening when kids want to use it the most. if there are concerns about parents using it as an alternative to babysitting, there are ways to get around this, as many other resorts do.
April 13, 2013
Rated 5 out of 5 by anaki Unbeilievable grounds
I surprised my husband with a golf relaxation birthday vacation. This hotel was absolutely perfect!. The grounds were impeccable. The resturants on sight were delicious and the food was plentiful. It is a higher class hotel but you definitely got what you paid for. The front staff was helpful, housekeeping did a great t job. The pools were clean. it was a great touch that when you were a the pool, you were never without a full pitcher of ice water. We have traveled a lot and I would go back tomorrow if I could.
June 2, 2014
Rated 5 out of 5 by JCPII Made me feel appreciated
I have spent the past 3 months on the road and experienced many different hotels having a range of experiences some good and some bad. This trip was exceptionally demanding and I found that coming "home" to a room where the lights were dimmed and soft music playing instead of a cold dark room made me really feel like I was appreciated. I felt like they were happy to have me stay with them rather than feeling like I was an imposition.
Not to mention the beautiful views, immaculate facility, and comfortable room.
November 21, 2013
Rated 5 out of 5 by EricStr Great overall experience (front desk, concierge, overall resort)
I had a very positive experience at the hotel from the friendliness of the staff at the front desk to the help provided by the concierge. I particularly enjoyed hiking up Camelback Mountain.
October 2, 2014
Rated 4 out of 5 by Posy4u Wonderful Resort.....
The staff was friendly and they were able to check us in early, which was really nice of them.
Our only complaint is about the pool area. It was way under staffed and when you go to Scottsdale being around the pool is one of the reasons. We had a hard time finding chairs and there were lots of lounge chairs with towels on them but we NEVER saw anyone sitting on them. We asked to see a menu and they never brought one. We really enjoyed our stay, but you really expect a lot more from a resort of this caliber
May 8, 2014
Rated 5 out of 5 by Noplugs Great staff!
We had a wonderful time a the Phoenician over the weekend. The staff was incredible and always willing to help. Super friendly and the facilities were amazing.
The only areas where I would recommend improvements is the IL TERRAZZO restaurant did not seem to be able to handle the amount of people that wanted to eat there which resulted in long wait times to have breakfast. Also on Sunday you could only order the buffet after 10. Both minor in comparison to the overall service and quality of this hotel.
March 11, 2014
Rated 5 out of 5 by NCDeacon Best resort in Scottsdale!
Beautiful property! Flowers and grass are amazing. Beautiful common areas. Our deluxe rooms and balconies were very large, which we loved. Corner room in back corner of main building overlooked Camelback and the golf course on the hill. Huge resort, so get ready to walk. We didn't mind, but if mobility is an issue, would stay somewhere else. Several restaurants, which are convenient and we enjoyed them. Convenient to downtown Scottsdale and about 20 min. from airport. Would definitely stay here again!
December 4, 2013
Rated 5 out of 5 by Len28 Fantastic Stay
The Phoenician definitely lived up to my expectations. The staff was super friendly from the doormen/bellman, front desk agents, as well as housekeepers and room service associates. The hotel is well deserving of its AAA 5-Diamond award that hangs in front of the front desk. This was my first time visiting Scottsdale for Spring Training. There were so many other lovely resorts that I reviewed online that I could have chosen. But I'm glad I picked the Phoenician. I will definitely return to this hotel.
February 25, 2013
Rated 3 out of 5 by Kevin112 Improve service and facility availabilities
Although I verified several times before checking in, the staff failed to put in my platinum SPG number and the staff was very difficult when my friend checking in for me requested a room with two beds instead of one.
The facilities are great, but they need to be in working order. The basketball court was broken and the hot-tub was not available either. Both big disappointments. I even asked the staff twice to let me know the status of the basketball court being fixed, they never gave me an update.
February 25, 2014
Rated 3 out of 5 by JMac Nickle and Dime
Most of the stay was fine, except for they delivered an extra comforter without a duvet cover on it (gross), and they stick it to you when you check out. I had two valet parking charges for $29 each (didn't have a car) and an in-room movie for $27.31 plus tax on my bill. What kind of movie costs $27, and even if I had time to watch a movie, I wouldnt have charged it on my company card. Be warned that they just throw stuff on your bill in hopes that you don't notice. And a glass of bad wine is $14.
January 22, 2013
Rated 5 out of 5 by Harry Loved our stay and hope to come back!!
The ONLY complaint......on our last night, we had drinks at the lobby bar.....my wife ordered a citron vodka--up--with a splash of cranberry juice.....(no call name for vodka)....the price... $19 !!! When I asked the bar tender, he said there was an up charge because the only citron he had was Grey Goose vodka and an additional $5 for it being served "up"....Too expensive!! FYI---we ate at both of your restaurants (Il Terazzo and the steak house) and she ordered the same drink---neither was $19!!
March 10, 2013
Rated 4 out of 5 by Titletown Not a 5 star
In order to be a 5 star, everything has to be top notch. It wasn't. My TV would lose signal everyday for half hour at a time. By the time maintenance showed up, it was working again. I told them at check out and only got an apology. No service recovery. Golf course is in average condition. For the same money go to Troon North. Steakhouse is over priced also. Steak was dry, wine is way overpriced. Again, in order to be a 5 star, everything should be a 5. Many other things are. Very nice people.
October 21, 2013
Rated 4 out of 5 by Khutch Perfect spring break pool for my girlfriends
This place was excellent! The room had comfy beds. The 3 pools had great service & yummy food. The place was packed on Easter weekend but I still managed a nap poolside. The hotel is so close to the camelback hiking trailhead, my friends & I took the hike & it was a highlight to the trip (ask the concerierge for a backpack). The spa had great skilled & friendly staff but the actual spa wasn't sooo impressive. Loved the layout of the hotel, easy to get around, felt like a tropical resort.
March 31, 2013
Rated 5 out of 5 by JKL2 AMAZING!
My husband booked a 3-night stay at the Phoenician for my birthday present. We had never been there before, and were amazed at the beautiful grounds and views, the delicious food at the restaurants, the comfortable and spacious rooms, and the welcoming and helpful staff. Everything was perfect, and the staff makes sure you feel special if you're celebrating a birthday (i.e. complimentary desserts at the restaurants and champagne + chocolate-covered strawberries sent to the room). Sweet!!
February 23, 2013
Rated 5 out of 5 by TamaraC77 Fantastic stay and can't wait to come back!!!
My daughter and I were here for almost a week for a business/pleasure trip! I used my Starwood points and I am so glad I did! They automatically upgraded us to a Casita room. We were able to park right in front whereas if you stayed up top in the hotel you needed either Valet or you could self park and walk to your room.
We felt like Princesses!!! The service was impeccable and we couldn't of wanted for anything! The Spa was fantastic and we put it to good use! The service was amazing and it was so relaxing!
The pool area was very fun! The service there was great! The best part though, was the food at this hotel. It was pricey, but they made it so convenient with 24 hour room service!! Plus there were many restaurants to choose from!
I can't wait to bring my husband here! I am sure it is a trip my daughter will not soon forget! Thank you so much for all your hospitality! It was appreciated!!!
August 26, 2014
Rated 5 out of 5 by Olivia01 Wonderful Experieince
While this was for a business conference, the stay felt like a vacation. The rooms were large and comfortable, conference rooms were great for our breakout sessions and the chairs used for the main ballroom were incredible! All the staff were friendly, accommodating, and showed genuine concern for our comfort. The pool area was inviting, clean with lots of chaises and towels. What an experience! The grounds were beautiful. My husband loved the golf and played for three days!
May 23, 2014
Rated 5 out of 5 by abby27 Wonderful experience
This hotel was extremely accomodating and the grounds were beautiful. Turn down service every night and luxurious ammenities. My only complaint is that the restrooms in lobby and throughout hotel used real towels for each guest to dry hands on-not very good for the environment. Seemed like the resort had not even considered anything environmentally friendly in any of their practices. For as dry as Arizona is, I would think conservation would be a concern. Otherwise a fantastic stay!
May 24, 2013
Rated 4 out of 5 by Shermanoaksnina This hotel is beautiful and has exemplary customer service
I think that the customer service here is second to none and I have stayed in some very nice hotels over the years. Everyone who works at the hotel is very personable and stops to help you -everyone. Service was given at every juncture of my stay and all personnel stop no matter what they are doing to ask you if they can help you. The surrounding can be wonderful but if the servics is not good it doesnt matter. At this hotel you dont have to make a choice you can hav e it all.
February 26, 2014
Rated 5 out of 5 by Missy00 Great stay!
Hotel is beautiful and the staff was wonderful! I needed a scissors because I was working on a project. I called the front desk to see if I could borrow one and not only did they let me borrow one, but they brought a brand new one to my room. Great customer service! Also loved the pool and it's a great location! Food was good (ordered poolside) but it was expensive- I ordered hummus with pita bread and veggies and it was almost $25.
July 24, 2014
Rated 3 out of 5 by FrequentTraveler Nice experience with a few problems
The hotel is huge with everything you could want in amenitites. I unfortunately experienced a few housekeeping and logistics issue (there was a dirty sock left in my hotel room when I first entered the room, the lip-balm provided in the bathroom had been previously used, the shoeshine service temporarily lost / mixed up my shoes, etc.). The staff was very friendly and helpful, however these are the kinds of issues one wouldn't expect when staying at the Phoenician.
September 13, 2013
Rated 5 out of 5 by KarenP Awesome Pools
We had an issue checking in. We had reserved a King bed One Bedroom Luxury Suite. The lady at the front desk assured us it was a King bed luxury suite. When we got to the room it had 2 double beds. We returned to the front desk and they said they will get us another room but it will take awhile. I guess the only one available had a late check-out and we were unable to get into our room till 5:30pm.
We missed out going on the waterslide because of the late check-in, which we were really looking forward to. Upon checking out the front desk manager approached us and apologized and told us she would look into it and compensate us for our inconvenience we had to go through. She was very nice.
Overall we loved the resort. The pools were awesome. We did get on the waterslide the next morning and had a blast. Best time to go to this resort is the summer time since it is low season and not crowded.
August 8, 2014
Rated 4 out of 5 by Bonnie55 Servvice was outstandiing!
The service exceeded our expectations. The front desk asked if our visit was to celebrate anything. I responded that I just completed providing a 12 week program for weight loss and needed a rest from creating the weekly sessions and individual coaching. We were totally surprised to find a cheese and fruit plate waiting for us that night! Plus the card written was so personalized - I still have it and posted it on my mirror!
The housekeeping staff was so pleasant, helpful and non-intrusive. Plus, they kept the room immaculate.
The staff at the ice cream parlor were helpful to meet my dietary needs too. II was surprised they didn't open till 7am - some of us like an early morning latte while sitting by the pool.
Speaking of the pool - the staff was attentive and the food was better than I expected for pool service dining.
June 28, 2013