Rated 4.5 out of 5 by 497
Rated 5 out of 5 by 1515DESSIE Great facilities.
We are long time SPG members and stay at the Phonecian every 2nd year when we retrun to Scottsdale.
Everything has always been to our satisfction except this year when we boolked we were not told there woudl be construction - jackhammering all day Monday Nov 10th our 25th Wedding Anniversary. We had planned to spend the dat at the pool side but ut was impossible to rest there. WhY WERE WE NOT FOREWARNED -ESPECIALLY AT THE PRICES YOU CHARGE -
ALSO WHEN WE CHECKED OUT THE RECEPTIONIST DID NOT ASK HOW OUR STAY WAS AND DID NOT EVEN SAY THANK YOU FOR YOUR BUSINESS.
tHE OTHER STAFF - PARTICULARLYL jEREMY AND ROVEN AT POOLIDE WERE VERY GRACIOUS ANDS APOLOGIZED FOR THE RACKET. ALSO CHRIS THE BELL BOY COULD NOT HAVE BEEN MORE HELPFUL.
OTHERWISE WE WERE DISSAPOINTED IN THE LACK OF CONCERN BY YOUR FRONT DESK AND THE DISRUPTION. I BELIEVE AS A LONG TIME STARWOOD MEMBER YOU SHOULD OFFER YOUR CLIENTS A REFUND.
LET SEE HOW FAR THIS GOES!! IF I DO NOT HEAR FROM YOU I WILL BE WRITING A STRONGER RESPONSE.
November 12, 2014
Rated 3 out of 5 by Cynthia91108 Thanksgiving dinner
Thanksgiving dinner in the hotel was terrible. I am not talking about the buffet but the platted dinner in the dinning room. We had reservations at 8:15 & we did not eat until 9:15. I thought the mushroom soup was terrible & the turkey dinner with no mashed potatoes was awful. It was not a busy time but the wait service was so slow and there was very few people in the dinning room.
November 30, 2014
Rated 3 out of 5 by mic7777 HOTEL REVIEW
The Hotel was nice but starting to look a little dated. Need some renovations. The service was really good sometimes and not so good others.
November 30, 2014
Rated 5 out of 5 by PlatStud Amazing!!!
Arrived very late into the night and nobody was there to check us in. After about two minutes and some "coughing" the agent came out. She immediatly addressed us and welcomed us to the resort. That was the only issue we had everything else was amazing! Had booked a regular room and was upgraded into a deluxe room as a Gold! The Room was huge! Had own sitting area and balcony was very big as well. Had ipod dock so that was awesome. Room service was quick and efficient. The bathroom was very spacious and got salts for the a hot bath. Overall awesome expierience and lives up the the 5 Star category that it is in!
January 26, 2012
Rated 4 out of 5 by Val50 Nice Hotel
Beautiful grounds. Service was great with attention to little details.
November 27, 2014
Rated 5 out of 5 by vendo0101 Awesome proporty
great place to mix business and pleasure.
November 27, 2014
Rated 5 out of 5 by AlicesDad The Phoenician Is A Great Hotel
I love this hotel, and stay there whenever I am in Scottsdale. This time I tried their casual restaurant, Relish, for the first time. I expect and have received great service at their higher end restaurants in the past, but was pleasantly surprised with both the quality of the food and the attentive service at their more casual restaurant. The room, as always, was clean, comfortable and a great place to stay the night. Thanks for another great stay.
November 22, 2014
Rated 5 out of 5 by Matt444444 Excellent Stay
My family stayed recently at the Phoenician for 5 nights using SPG points. We thoroughly enjoyed our stay. The staff is extremely friendly and responsive to anything you may need.This was true of all staff we encountered. The hotel is in an excellent location and has a lot of amenities for the price.
November 4, 2014