Rated 4 out of 5 by Turkeytrot renovation
The renovation was in progress. The room was very comfortable.
November 27, 2012
Rated 5 out of 5 by Luigi Location, Location, Location
Wonderful location and the staff was GREAT. Restaurants were very clean, and well staffed, and the food was delicious. Lots of Pools, and boardwalk was always clean. Love the GREEN feature, and housekeeping was great.
September 17, 2012
Rated 5 out of 5 by Woodrow Wonderfully surprised
I arrived at Hilton Head not knowing what to expect. All my expectations were exceeded when I arrived at the Westin. It is an awesome resort on a wonderful beach. I am so looking forward to the next conference here.
September 16, 2012
Rated 2 out of 5 by New1988 Very disappointed
The room we had was not very clean. We found wads of hair (YUK!) on the floor. The carpet was very stained and smelled musky. There was a huge AC unit outside our room that sounded like a helicopter the entire time.
August 27, 2012
Rated 3 out of 5 by wontbeback13 Needs a make-over
Hotel needs an upgrade. Carpet smelled moldy and the bed was old and gave me a backache every single morning. Hallway carpets were dirty.
October 29, 2012
Rated 4 out of 5 by JWEST Enjoyable stay
The stay very nice. This has been my 4th or fifth stay.
November 21, 2012
Rated 4 out of 5 by Grant2 Great place to stay
We come down to Hilton Head a couple times a year and have stayed here several times. Nice Rooms, great pools and easy access to the beach. Lots of great restaurants on site and near by so it is a good location
July 28, 2012
Rated 2 out of 5 by coolman hotel needs improvement
hotel food was average and extreamly overpriced. food service could be so/so for indoor dining. Pool service was great
Response time for in room service issues lengthly.
hotel elevators not convient if in west wing
July 2, 2012
Rated 5 out of 5 by Stuart4166 Wonderful Stay
My wife and I had a wonderful and relaxing stay. The staff meet our every want and need. The room was comfortable and had a great view. The food was a little pricy but the flavor was great.
September 11, 2012
Rated 4 out of 5 by JC66 Great Stay
A great place to stay!! Check in staff not well informed, but handled inquiries
November 6, 2012
Rated 3 out of 5 by Lucsdad Will return post much needed updates
I stayed last week for a conference. My room on the 2nd floor was in need of major renovations - I'm trhilled to hear of the $30m reno in the coming months. Will be happy to be back next year same time.
July 6, 2012
Rated 5 out of 5 by VirginiaMissouri Top tier service
I reserved a week for a honeymoon as a gift. Everyone - the reservation desk, the manager, the concierge - took special care to provide a happy, memorable week for the newlyweds.
August 26, 2012
Rated 4 out of 5 by bill1234 spa
i was told use of thje spa requred buying a treatment depite paying a resort fee. would have like yo use sauna
October 25, 2012
Rated 4 out of 5 by Rick608 Remodel
The carpet was unacceptable on my floor (3rd) soiled and worn. The pool elevator had issues. The lobby business center was communal and unimpressive.
October 1, 2012
Rated 5 out of 5 by ragamufin Service
Exceptional service by Kenneth the Bellman. Naomi, front desk, and Gavin in theresturant.
November 1, 2012
Rated 5 out of 5 by misst7599 Romantic getaway
Everything from the staff to room to food was excellent. The Spa was amazing and can't wait to go back.
October 24, 2012
Rated 5 out of 5 by Jazbo Outstanding Resort
The Westin was a wonderful experience. The staff, room, beach and environment were all great. The buffet at the Carolina Cafe was okay, but a bit pricey. I really enjoyed my stay.
July 25, 2012
Rated 4 out of 5 by TKAP Anniversary
The Staff is very polite, professional and very helpful. It was our 24th anniversary we are thinking of coming back and celebrating our 25th. Very satisified...
August 25, 2012
Rated 4 out of 5 by naty Good hotel. But the food and kids activities expensives
We have a good time. the staff really nice.But the breakfast, food and kid activities are expensives.The should included at least the breakfast in the price.
August 29, 2012
Rated 4 out of 5 by PA2008 Conference
The resort was great for conference. The 2 things that I felt could be improved were the cleanliness of the carpet in the room and the noise from our upstairs neighbors.
June 4, 2012
Rated 5 out of 5 by Cheetah01 Friendly Staff
Staff was very professional. My requests were met immediately.
October 30, 2012
Rated 3 out of 5 by Glex Good location that's all
Could not sleep at all.AC very noisy.Fixtures in bathroom felt like ready to fall apart.Had a very uncomfortable stay.
September 25, 2012
Rated 3 out of 5 by teacher many problems
The hotel had a problem with one of the rooms we had,even though the room was pre paid. When my son arrived the room was not available.We had to wait almost a half hour for someone to tell us what was going on. This started after 11 pm..The hotel , finally put him up in down the road (they gave him the wrong directions to get there) .We live in different parts of the country and not to stay at the same hotel even for one night was very disappointing.Most of the staff ,especially a young man by the name of Thomas tried very hard to please us,but the night manager told us it was not her fault and sorry.It came across kind of rough. One of the days we stayed there they forgot to clean our room. We made the reservation with an AAA discount but,it was not reflected on our bill , this same manager said "sorry can not help you.again".When my husband asked to speak to someone else they gave us the discount. Again most of the staff was beyond pleasant and kind.,They tried to fix everything that went wrong. It was not as fun as the first time we stayed there.We will probably give it one more chance to see if this was just unfortunate.
June 30, 2012
Rated 5 out of 5 by Frannie13 Beautiful Hilton Head Island Westin Resort
We have been making a yearly spring visit to Hilton Head and we love The Westin.
The premises are beautiful as well as the ocean and beach it overlooks.
April 22, 2012
Rated 4 out of 5 by Abba The Hotel has great location
Restaurant with seating outside would be nice.
October 24, 2012
Rated 4 out of 5 by JP007 Well worth my stay
Well the one thing I will like is a place to dance and relax at night time.... the pool area need it more live, overall a great place
August 5, 2012
Rated 5 out of 5 by Toni56 This hotel has a wonderful location
The perfect vacation, lovely hotel on the beach, great pool area with good food and service. We will definitely go back....can't wait.
July 16, 2012
Rated 4 out of 5 by sally413 staff
The staff at this hotel were so warm and friendly our entire family commented on it every time we interacted with staff.
August 20, 2012
Rated 5 out of 5 by DebbieJeffBR Relaxing vacation
My wife wrote a review on tripadvisor as we just began our emptynester chapter of our life...had a great time.
September 1, 2012
Rated 4 out of 5 by FCCSConference Internet
Wifi service was pretty bad for mobile devices...ipad and iphone. Tought to log on and would get kicked off periodically.
August 6, 2012