The Westin Hilton Head Island Resort & Spa

  • Two Grasslawn Avenue
  • Hilton Head Island,
  • South Carolina
  • 29928
  • United States
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Rated 4.3 out of 5 by 203 reviewers.
Rated 5 out of 5 by great facility,staff,location We are never disappointed in the condition of your hotel but more important is the friendlness and helpfulness of all of your staff April 7, 2014
Rated 4 out of 5 by Relaxing Vacation We checked in Tuesday and stayed till Saturday. It was a great experience till Friday night. The hall was filled with younger adults drinking, shouting and screaming till late into the night. April 6, 2014
Rated 5 out of 5 by Great Weekend My friend and I came down for a girls trip away and we had a great time. The pools and chairs were well maintained and relaxing. The outdoor cafe was great with good service. It was close enough to go visit Savannah for the day and it was well worth the trip. The Westin was great about letting us know where to go down there and where to park. The entire staff at the Westin was top-notch. Housekeepers were friendly and helpful. Front desk agents were great and knowledgable. The bellstaff was eager and kind. Just overall a good weekend away. The spa was also great. Gabriel did a fantastic job on my massage. I would recommend him. March 25, 2014
Rated 3 out of 5 by Nationa Grain & Feed Association Convention My complaint is shortage of resturants on site. Only the Carolina Cafe was available and this was to limiting for a 400+ person convention April 3, 2014
Rated 5 out of 5 by One of my favorite vacation spots I have stayed at this hotel the past few years for Memorial Day weekend, and I'll continue to come back whenever I can. It's been great watching this property go through the renovation process the last two years, and it has made all the difference. The hotel is located in a great central location, and is right on the water with a very nice beach. Deluxe Ocean view rooms make you feel like you're at the edge of the world, looking straight out onto the water and beach. The only downside from the recent renovation is a lot of the pool chairs were replaced with firepits and more social lounging, as well as a completely empty deck (at the time we were there 5/13). The hotel has always been short on pool chairs, and it'd be nice if the quantity were increased as the current setup requires you to "poach" chairs as soon as you wake up. March 14, 2014
Rated 5 out of 5 by This hotel does not disappoint I always leave this hotel feeling rested and relaxed. Even from a business trip! March 30, 2014
Rated 5 out of 5 by Nice hotel, on the beach! Great staff!!! My husband and I stayed at this hotel for 6 nights. The rooms are really nice. Bed was very comfortable. We had Sunday breakfast buffet and dinner at the Restaurant, the food was good. Daniella and John from housekeeping, were both very friendly and went out of their way to make sure we had everything we needed! We got a great deal, using Starpoints! We would definitely return to this hotel! Thanks Starwood! March 24, 2014
Rated 5 out of 5 by A pleasant stay Came down Friday for the SC Counseling Conference. Staff was helpful and courteous. Staff consistently initiated greetings as you walked by. Particularly enjoyed talking with staff from England, Wales and Jamaica. My room was pleasant, the exercise facility was adequate for a nice sweat and the restaurant had a nice atmosphere and the right food for me. March 3, 2014
Rated 5 out of 5 by Weekend to Remember We were there for the Family Life Weekend to Remember conference. The Resort was absolutely beautiful and the staff was gracious and kind. The only problem I encountered was from the other guest in the hotel who were there for a different conference. They were all absolutely rude and almost bullying to a degree. Pushing people out of the way to get to the elevators first, not taking their turns on the elevators (like children cutting in line), they stood in the middle of the hallways as we tried to reach our conference - which required us to pass their conference - and almost dared us to ask them move out of the way. - Other than the other people there - the Hotel, Staff and amenities were absolutely wonderful. February 17, 2014
Rated 5 out of 5 by Peace on earth My girlfriend and i stayed two weekend nights at this resort for her birthday. Upon arrival we were welcomed by the staff and greeted at every corner. Staff was 100% focused on customer satisfaction and I really appreciated that. Well worth the money. We are looking forward to coming back this summer when there is a little more action and to take full advantage of that beautiful deck. So serine! Overall, we had a blast. Room was a beautiful ocean view with a balcony. Clean, modern decor, and and a bed to die for..lol I'm hooked, great job Westin. January 20, 2014
Rated 1 out of 5 by This stay relly stunk Huge wedding party that the staff was focused on made it stay horrible. WiFi and mobile service is almost non-existent. March 23, 2014
Rated 5 out of 5 by Fun in the sun & evening by the fire This hotel and location is amazing! Right on the beach on the Atlantic Ocean. The pool area is gorgeous and the staff is very attentive. We went off season, so the evenings were a bit chilly... We were able to enjoy an evening by the fire under a heat-lamp poolside! The rooms are very clean and spacious! Double vanity in the bathroom was a plus ... And the balcony was very relaxing with a gorgeous view. We will definitely stay here again! And a huge plus was the on site restaurant with plenty of gluten free options. Delicious! March 16, 2014
Rated 5 out of 5 by Great staff and facilities. As we arrived we were met by Mike the bellman who went out of his way too help us out. Mike got our bags and showed us to the front desk where we were checked in by Chloe. Chloe got us checked in to a room better than we had hoped for, and was an absolute delight to deal with during our entire stay. Once we were checked in, Chloe called our room to make sure that we were completely satisfied with our room. We were! We went to a conference for dinner at the resort and the food there was more than acceptable. When we returned to our room, we found a hand written note from Chloe thanking us for staying with them at the Westin and telling us to feel free to call her if we needed anything. Chloe was this good the whole time. The rooms are some of the nicest in which we have ever stayed. Bed was comfortable everything worked well and the shower with a large tub was a really nice touch. The grounds were clean and well maintained. We spent some time in the heated pool and hot tub. Both were perfect. As indicated on the website, we were allowed to check out at 3:00, but this was a space available thing and had to be requested. The only drawback of the property is something that is beyond the control of management. Be prepared to do a lot of walking. The distance from our room to the restaurant area seemed like about 3/4 of a mile walking through the hotel. We enjoyed our stay at the Hilton Head Westin immensely and would definitely recommend it for anyone. March 3, 2014
Rated 2 out of 5 by We apologize was the operative phrase I heard this phrase over and over. Day 1, the room refrigerator quit overnight spoiling the food we had in it. I heard, "we apologize". Day 2 we were watching a movie, the TV quit working. "We apologize" I heard. The coffee maker in the room did not have the right size coffee packets and overflowed each time we tried to use it. "We apologize" I was told. Finally, after we checked out, my wife pointed out to me that she noticed when we checked in that the bathroom had not been cleaned properly. Oh, and BTW, there are only two very small elevators per building; one at each end of the building. I'm 6'2" tall and its 155 of my steps from one end of the building to another. If you have problems walking, do NOT consider the Weston Hilton Head. Ours was a very, very disappointing visit. February 18, 2014
Rated 5 out of 5 by Nothing but luxury This is one of the nicest places I have ever stayed. The staff is phenomenal, the facilities top notch, and the location perfect. The only downside to my stay was the miserable weather, which obviously the Westin has no control over. Would reccommend this location to anyone! March 20, 2014
Rated 5 out of 5 by Wonderful Experience We were very impressed from the time we entered the lobby until the time we checked out. We were there for our 50th. wedding anniversary and we were treated like royalty for the length of our stay. March 18, 2014
Rated 5 out of 5 by Outstanding Service I'd like to acknowledge the outstanding customer service we received during our recent stay from Front Desk Manager, Olivia Remington. Ms. Remington was very capably able to troubleshoot and resolve a complex reservation and folio reconciliation matter. We are regular platinum guests at the Hilton Head Resort and Spa, and it is the fine hospitality of staff such as Ms. Remington that keep us coming back. February 18, 2014
Rated 5 out of 5 by a little slice of paradise Beautiful resort. Property is well maintained, landscaped and clean. Staff is friendly . Will go back on business and with my family. March 18, 2014
Rated 5 out of 5 by Absolutely wonderful! My boyfriend and I spent the weekend at the Westin in Hilton Head and absolutely loved it! The hotel is gorgeous, pristinely clean and has great views of the ocean. The food was delicious and the staff were extremely friendly and helpful. Loved it & can't wait to return!! March 17, 2014
Rated 1 out of 5 by Horrible Check-In experience I just spent more than an hour in line with a lot of angry guests to check-in to my room to start my vacation. I am a meeting planner for a living and have never had this experience anywhere in the world. You know how busy your hotel was going to be today and only 1 non-SPG line was open and no one from the Westin trying to apologize to guests in line. My room was luckily ready when I finally got to the desk, others not so lucky and were told theirs were not, almost an hour after official check-in. They were told that they would be called on their cell phones, none of which had service. Btw, once I finally reached check-in, Lauren was very pleasant. My vacation hopefully can only improve from here I hope. June 30, 2013
Rated 5 out of 5 by Westin Hilton Head This is a great place to stay! Perfect location on the island. You can walk right out onto the beach or walk the paths through well landscaped areas. Good golf courses are just a minute away. February 13, 2014
Rated 5 out of 5 by Can't Do Enough for You From time of arrival until departure, staff could not have been friendlier ... directions to early check in to late check out to restaurant staff ... every person I encountered couldn't do enough... and all done with a smile! Of course, the facility itself was akin to staying in the lap of luxury. Really great experience ... will return! February 9, 2014
Rated 5 out of 5 by My only choice when visiting HHI! I just returned from another outstanding stay at the Westin. The renovations are complete and this resort is a 5 Diamond property. This resort is in excellent condition and would be an excellent choice for anyone. I attended a conference at another hotel and stayed at the Westin. The Westin is a superior resort. The food and beverage offered at this resort are outstanding. If I lived locally I would dine at the resort regularly. The staff make you feel like you are at home. Chris in the front office really cares about every guest and he delivers a level of service expected from a 5 Diamond resort. I am already looking forward to my next stay . September 3, 2013
Rated 5 out of 5 by Very Realaxing EXCELLENT LOCATION AND VIEW!!! March 10, 2014
Rated 2 out of 5 by room temperature unbearable We attended a formal ball March 7, 8, and 9, 2014. There were over 200 attending and there were only 2 staffers checking people in at the front desk. Our room was on the first floor 1009. When we arrived at our room, the temperature in the room was 62. We adjusted the thermostat to 75 and within an hour the temperature was still 62. We reported this and the front desk said they would have maintenance come check it. When we returned to our room around 9 pm the temperature was still 62 degrees in the room. Fortunately the down comforter helped warm us up, and the pillows were wonderful! We slept in long underwear and a fleece jacket! The next morning we were moved, at our request to another room, #1046. Again, on entering this new room, the temperature was 64 degrees. We again adjusted the temperature and were assured that maintenance would come check the system. When we returned to the room around two o'clock, the temperature was only 65 in the room. We had already repacked once to move to room 1046, and didn't have time, nor the desire to move again. We were told that the first two floors of the hotel just didn't get as warm as the upper floors. However one of our friends staying on the 5th floor, experienced the same problems. I don't know what was going on but after a $30 million dollar renovation, it seems that the heating system should have been working better! Garfield was very helpful and apologetic and did what he could to help. I suggest getting the rooms checked for comfort before guests check in. It was an expensive, uncomfortable stay for us. March 10, 2014
Rated 5 out of 5 by Heavenly beds The beds are INCREDIBLE.... best sleep ever. I have heard several people in my group commenting about that, most of them are frequent travellers. My only comment is at check in, when I indicated I would not need help with bags, the bell person seemed less than enthusiastic. January 28, 2014
Rated 4 out of 5 by The renovations are of Westin quality. Location is outstanding right off the beach. The complete renovation of the property makes it very updated & comfortable. The workout room is well equipped & maintained.The pool area is nice & offers several options for personal needs, i.e. shaded pool, smaller pool for kids, and very large pool for adults.Service staff was warm, friendly & helpful. We prefer leaving the sliding door open for fresh air, but the lack of a screen only invited bugs to fly in. Complimentary shuttle was offered, but unfortunately the "mall" has been torn down & only the harbor & golf courses are on the route now. If you don't have a car, guests can bike to nearby grocery stores & restaurants. May 15, 2013
Rated 5 out of 5 by 20 year loyal guest I have been staying at this resort for over 20 years and enjoy each stay more than the previous one. This resort has greatly improved with the renovations. The resort is spotless and well maintained. The food and beverage outlets are excellent and are the quality of a local restaurant. The food and beverage manager Fred is extremely caring and interacts with guests to maintain high quality service. Chris the front office manager is extremely caring and helpful. He is a welcoming face every time I return. As a lifetime platinum member I would rate this hotel as my favorite Starwood resort. I can not wait to return for my next visit. The owners of this resort should be happy to have such an excellent management team at this resort. October 19, 2013
Rated 5 out of 5 by A wonderful stay... Although, it was January...This was a wonderful property. I was told they just completed a major renovation. This hotel was beautiful. We had an oceanfront room that we truly enjoyed. The outdoor area was really well done. I can't wait to return in the spring. This hotel is a hidden gem. I also want to thank Caitlin for wonderful breakfast and dinner recommendations. She was very welcoming. She was so pleasant each day that we saw her. I also want to thank Krysten for welcoming us to the property, giving us tips of when to visit again and wishing us well back to Florida. The hotel's Carolina Cafe was a great breakfast spot. January 17, 2014
Rated 1 out of 5 by NEVER AGAIN Within the first 10 minutes the tone was set never received luggage to room, I removed from front lobby where it was unattended and no one observed (7:10 pm) almost 50 mins after check in. Food only average. Pool noise level to high. Impossible to enjoy any form of relaxation out of doors. Food and bar servers were excellent. Front desk staff very pleasant. While my association is returning next year, I will most assuredly stay at one of the other nearby hotels - I WILL NEVER STAY AT THIS WESTIN AGAIN. August 14, 2013
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