Rated 3 out of 5 by Sheila51 Recommend with Reservations
The hotel is really nice, but staff need a little training. The room was extremely clean. When trying to reach front desk or purchase coffee, there needs to be some work. We waited behind hotel staff with no acknowledgement from server to purchase coffee while she made a host of free drinks for them. My husband finally spoke up to ask to pay. Also, we, along with most of the guest on the hall were locked out of our rooms on Sunday. Trying to get this resolved was not easy as the phone in the hall only put us on wait. Tried several times to phone. However, it is a nice place to stay and relaxing.
September 22, 2014
Rated 5 out of 5 by Todd32 We loved this entire hotel. They had it all.
Absolutely 100% satisfaction. We cannot even think of one negative thing. They were awesome all the way around. Beds are sooo comfortable, very clean, awesome staff, great facilities, great beach access, not to mention a beautiful and warm/welcoming facility. Loved it!!!
September 17, 2014
Rated 5 out of 5 by janrack Nice get awat
My husband and I enjoyed our overnight get away at this hotel very much.
September 15, 2014
Rated 5 out of 5 by mike718 nice staff
the intern from a school in london who spoke exceptional english, hungarian and russian
(katarina or katharyn) and was assigned to the front desk area.......she was efficient, kind and knowledgeable.. Please consider her for full employment.
September 25, 2014
Rated 5 out of 5 by Glowie Our Happy Place
We love staying at the Westin Resort at HHI. The grounds are beautiful, the beach is just a quick walk to get to and the staff are friendly & professional. This was our 2nd trip there and will go back next year. We suggest that you purchase the breakfast plan as it makes a great start to a great day. Good choices, convenient and no need to worry about bringing your wallet every morning.
September 23, 2014
Rated 5 out of 5 by fay1 excellent property
very nice hotel.
your associates are great.
we enjoy the south and your southern service.
we will definitely come back to your hotel.
thanks for making your hotel FUN!
September 9, 2014
Rated 4 out of 5 by Dec14 Feedback
The resort is absolutely beautiful. I most appreciated the warm, friendly and professionalism of your staff; particularly housekeeping, bell captains, and doormen. I love the fact these employees are Jamaicans; they truly understand the concept of exceptional customer service! Unfortunately, not the same feeling from your front desk agents - cold, and not very professional. Those from the UK could take some lessions from the Jamaican employees.
September 18, 2014
Rated 5 out of 5 by Didi911 Excellent Resort and Accommodations
Having the opportunity to be a frequent Starwood Preferred Guest and a family member of an Associate of Starwood, I know firsthand how beautiful Starwood properties can be. This property is by far the most beautiful and very accommodating facility. We have traveled to the Big Island in Hawaii and this property reminded us so much of the greatest spots we have enjoyed. We took advantage of the Stand Up Paddle Board rentals on the property at the Outsider. We dined in Carolina Cafe and had a superb experience with Clyde as our server. The poolside had our best attention and we got to experience the Splash for lunch with John as our server. I am looking forward to returning with our whole family for Thanksgiving if we can get the proper accommodations for all of us. This property exceeded and has far surpassed our wildest expectations. We would like to personally thank Amy, Front Desk Associate for her expert and professional advice to accept her upgrade to Oceanfront even though we had to sleep in Queen beds. She was delightful, courteous, and a lot of fun! We will be back!!!
September 20, 2014