Rated 2 out of 5 by DoctorMW Too many kids
Three beautiful pools, each overrun with toddlers and kids. It was impossible to relax at the pool while being hit with pool toys, rafts, and screaming splashing children everywhere. Why is there no adult only pool? Why should we have to pay to rent beach chairs to escape the chaos of the pools? I would not return for this reason, and would not recommend it as a romantic escape which was our purpose for being there.
June 26, 2014
Rated 5 out of 5 by Moore3641 Best Resort By Far on Hilton Head Island
We've been coming to Hilton Head for the past 20 years and just returned last week to the fully remodeled Westin Resort & Spa. The entire hotel looks awesome from the gorgeous decks and swank pool bars to the very attractive room decor. I've hosted several large events on the Island and the staff at the Westin are by far the most accommodating and knowledgeable and the resort far surpasses the competitors.
June 23, 2014
Rated 4 out of 5 by MAMomoftwo Ups and Downs
Pools and beach were great. So were overhead lights above beds - made it easy for 2 adults and 2 kids to be in one room with any of us reading at a given time and not disturbing others sleeping in room or same bed. Downsides - the room and the entire hallway desperately needed a dehumidifier. The on-site Outside Hilton Head offered great services but they were way overpriced ($25 for an hour of yoga?? $25 to rent a boogie board for the day when it could be purchased at the gift shop for $15??).
July 2, 2014
Rated 4 out of 5 by Rondell65 HHead resort
I wanted this stay to be as perfect as my other stays with Starwood!! It wasn't the case... We arrived on Monday evening all was well... I was pretty impressed!!! Then we entered my room!!!! I was under the impression it would be an ocean front view.... Well it was sorta a view if you looked around the corner! I picked up the phone to ring the front desk to ask for another room!! It took 8 mins for someone to answer! I was told they couldn't help me! So upset I went down stairs! Jason was on duty..... Thank goodness for him!!!! He placed us in an ocean view room on the second floor!!!!! I was thrilled!!!! The only issue was the hall smelled like mildew!!!!! In the morning there was a trash can under a vent and they obviously sprayed some freshenerr!!! Also the $150 pet fee was a bit excessive for this 3star rating of a hotel!!!!
July 3, 2014
Rated 5 out of 5 by Linds09 The perfect vacation spot!
Our experience at the Westin exceeded our expectations. It was the perfect get away; a relaxing weekend for the adults and tons of kids activities.
We chose to pay additional for an ocean view room and upon checking in; we were quite disappointed with the view of a rooftop (no pool view and barely an ocean view). After speaking with the manager on duty (Katie) , she more than took care of our dissatisfaction; offering us breakfast each morning and switching our room when one became available.
Katie and the staff at The Westin were amazing and it was wonderful to stay at a place that has good quality customer service!
June 26, 2014
Rated 4 out of 5 by TravelMatt22 Reasonably Nice Beach Hotel
This is a nice property with good facilities. The beach is excellent and the bar and restaurant staff are delightful. I found the rooms to be quite noisy, both with respect to the ability to hear what was going on in the abutting rooms and due to noise from the pool and social areas below. Also, housekeeping came into my room (which had not been made up as of 4:30) while I was on the phone, without knocking, and when I motioned for her to leave as I was on a business call, she instead started chattering away at me.
June 30, 2014
Rated 4 out of 5 by Careyme57 Beautiful hotel in a great location.
Had a wonderful three night stay at this hotel. Beautiful facility with great amenities located a few steps from the beach. Comfortable room with balcony overlooking the beach. Will definitely return one day for another visit.
July 3, 2014
Rated 5 out of 5 by TRAVELMC Above Expectations
After an unpleasant first night in Hilton Head, we were blessed to find this property. The property was amazing inside/out and we received a greeting and smile from everyone we came into contact with. Mr. Bees, at the front desk assured us our stay at Hilton Head was about to get much better. His genuine attentiveness to our needs, and desire to make our stay at Hilton Head a positive one was immediately apparent. He provided my family with a great room at a reasonable rate for the remainder of our vacation. A sense of relief from my family was immediately observed upon their arrival at the Westin. The rooms were updated and very clean. The property consists of numerous pools and a hot tub. Pool Staff circulates to attend to all your needs. The resort offers a kids club which entertained our children throughout the day/night. I myself am somewhat of a complainer and can usually find something to satisfy my bad habit. However, the entire staff at the Westin left my family with a completely positive experience. My special appreciation goes to Mr. Bees at the front desk and the housekeeping staff. Prior to leaving, I returned to the front desk where Mr. Bees greeted me by name and booked our stay next year. Thanks again Westin for saving our vacation.
June 21, 2014