Rated 5 out of 5 by McCStve Excellent with a BUT
We really enjoyed our time for our first visit to HHI. The only disappointment was the additional charges on our bill for Tourism fee, Beach Preservation, Resort Service charge, in addition to the customary taxes. This totaled $50 per day on top of the room charge.
I can understand some of them, but "Resort Service Charge?" I mean, really? Why an extra $20 per day for service charge? Isn't "service" implicit with staying with you as opposed to a competitor?
This put a damper on an otherwise enjoyable trip.
December 2, 2014
Rated 5 out of 5 by Pam82 Excellent Stay!
The hotel and grounds are beautiful. The site needs more pictures. It is breathtaking. Also, the rooms are modern and chic with a serene sleeping environment. Bathrooms are great as well.
November 30, 2014
Rated 1 out of 5 by AnnKJ Horrible Check-In experience
I just spent more than an hour in line with a lot of angry guests to check-in to my room to start my vacation. I am a meeting planner for a living and have never had this experience anywhere in the world. You know how busy your hotel was going to be today and only 1 non-SPG line was open and no one from the Westin trying to apologize to guests in line. My room was luckily ready when I finally got to the desk, others not so lucky and were told theirs were not, almost an hour after official check-in. They were told that they would be called on their cell phones, none of which had service.
Btw, once I finally reached check-in, Lauren was very pleasant. My vacation hopefully can only improve from here I hope.
June 30, 2013
Rated 5 out of 5 by mnmoore Peace on earth
My girlfriend and i stayed two weekend nights at this resort for her birthday. Upon arrival we were welcomed by the staff and greeted at every corner. Staff was 100% focused on customer satisfaction and I really appreciated that. Well worth the money. We are looking forward to coming back this summer when there is a little more action and to take full advantage of that beautiful deck. So serine!
Overall, we had a blast. Room was a beautiful ocean view with a balcony. Clean, modern decor, and and a bed to die for..lol
I'm hooked, great job Westin.
January 20, 2014
Rated 5 out of 5 by Rvkplat My only choice when visiting HHI!
I just returned from another outstanding stay at the Westin. The renovations are complete and this resort is a 5 Diamond property. This resort is in excellent condition and would be an excellent choice for anyone. I attended a conference at another hotel and stayed at the Westin. The Westin is a superior resort. The food and beverage offered at this resort are outstanding. If I lived locally I would dine at the resort regularly. The staff make you feel like you are at home. Chris in the front office really cares about every guest and he delivers a level of service expected from a 5 Diamond resort. I am already looking forward to my next stay .
September 3, 2013
Rated 1 out of 5 by Helpm1m1 NEVER AGAIN
Within the first 10 minutes the tone was set never received luggage to room, I removed from front lobby where it was unattended and no one observed (7:10 pm) almost 50 mins after check in.
Food only average.
Pool noise level to high.
Impossible to enjoy any form of relaxation out of doors.
Food and bar servers were excellent.
Front desk staff very pleasant.
While my association is returning next year, I will most assuredly stay at one of the other nearby hotels - I WILL NEVER STAY AT THIS WESTIN AGAIN.
August 14, 2013
Rated 4 out of 5 by Mmbear The renovations are of Westin quality.
Location is outstanding right off the beach. The complete renovation of the property makes it very updated & comfortable. The workout room is well equipped & maintained.The pool area is nice & offers several options for personal needs, i.e. shaded pool, smaller pool for kids, and very large pool for adults.Service staff was warm, friendly & helpful. We prefer leaving the sliding door open for fresh air, but the lack of a screen only invited bugs to fly in. Complimentary shuttle was offered, but unfortunately the "mall" has been torn down & only the harbor & golf courses are on the route now. If you don't have a car, guests can bike to nearby grocery stores & restaurants.
May 15, 2013
Rated 1 out of 5 by Amnlulu Very Disappointed with this hotel
My husband and I live locally and this is the first time that we have stayed at the Westin on Hilton Head. We were both extremely disappointed in every way except with the view from our room. We have never stayed in a hotel this dirty before. I was appalled at the state of the hallways, floors, moldings, elevators and even the bathroom walls in our room were disgusting. With all of the cleaning people we saw, this facility should have been in immaculate condition however, this was not at all the case. Even walking around the pool areas, we noticed debris and dirt. The pool lounge cushions were disgusting. I understand that there is a high volume of guests but it was shocking to see the state of them. The cushions at the outside bar, Level 32, were also gross!!!! The noise level in the hallways and outside was intolerable, we did not sleep or even relax which defeated the purpose of our stay. Lastly, we dined with friends at the Carolina Café and although the food was very good, the service was slow. When it was time to receive the final bill, the waiter did not ask how the bill should be split, instead brought one check for the table which sometimes makes an uncomfortable situation for guests. It took over 10 minutes for this to be resolved and for us to receive new checks. We also were made to feel rushed to leave, the man at the host / hostess desk along with two other employees, stared at us while we and our guests were enjoying conversation. Again, so much for a relaxing experience. All of this equates to an overall poor rating. We will not return to this facility nor recommend it to anyone in the future.
November 10, 2014