Rated 2 out of 5 by mh3265a Hotel Headed in Wrong Direction
The service at the hotel is absolutely unacceptable. There remains absolutely NO recognition of SPG status and no attempt to treat Gold or Platinum members with the service they deserve. Further, I had AC problems but no real effort, despite repeated complaints to fix the system that never got below 75 degrees. The rooms are clean and in decent condition, although the shower could be cleaned more but the service brings this hotel to a level not consistent with the Westin brand. More training for staff is needed. They are getting away with no real competition and an overall shortage of rooms on island that doesn't require real competition or focus.
April 6, 2014
Rated 2 out of 5 by chrispstan This hotel is unbelievably hot!
My five-day stay was ruined by the room's air con setting which did not allow for temperatures below 22 degrees. As the room faced west towards the ocean, a view which I paid for, this meant that the room temperature was uncomfortably hot in the evening and the early part of the night. Why the hotel should have such stingy air-conditioning is beyond me, especially for a hotel in the tropics! The frontline were at best indifferent when I approached them for advice on sightseeing etc. Certainly not value for money ....
November 9, 2011
Rated 5 out of 5 by Sunflour316 Best Hotel on the Island of Guam
When shopping for hotels for our trip to Guam, it was a lengthy process. I decided to spend the extra money and go with the Westin, since I had a great experience with the Westin in Scottsdale, AZ. I made the right decision. Hopefully you will also.
The Staff was pleasant and accomadating to any of our needs. The room was always clean, sometimes it seemed like it was more than once a day, but that's ok.
The beach! Wow, this is the best beach area of any of the other hotels we visited friends and family at. When they came to the Westin, they were amazed how clean and clear the beach area was. There was less coral so it was easier on the feet when swimming.
Prego is an excellent resturant. When I ordered the spagetti with the meat sauce, this is how spagetti is supposed to taste. The richness in flavor, the aroma of the sauce, and the taste will leave a lasting memory.
I would like to see Wi-Fi through out the hotel, but I know they said they were working on it.
Overall, we were both very impressed with the hotel and it's staff. When talking to friends and family on the island, they were impressed that we were staying at the Westin. The locals even mentioned we were staying at the best place on the island. This is a good sign.
November 9, 2012
Rated 1 out of 5 by Jin351 Bad view
I reserved partial ocean view but what I could see was Guam reef hotel.
Staff are kind only for japanese, some staffs have to learn what is custumer satisfaction.
I recommend this hotel only for japanese.
It is better to change this hotel name for Japanese Guam Westin.
August 22, 2013
Rated 5 out of 5 by HelenaSS the stay was pleasant in all respects
The room, staff, food, views, pool and beach - everything was wonderful. Very interesting panoramic elevators. The staff are friendly and helpful. The beach is clean with fine white sand. Great sea. Convenient location.
December 14, 2013
Rated 4 out of 5 by airron Good location, nice staff
i stayed in the club floor, staff were excellent in the 21st floor! but sadly i can't early check-in and had to wait from 6am to 2pm for my room. this is extremely tired to wait at the club lounge during my overnight flight can't slept very well.
anyway everything was good!
nice beach with good cabana.
good location, only 10mins walk to DFS.
July 3, 2013
Rated 2 out of 5 by RoadWarrior Poor customer service
As a Platinum member I have never been so poorly treated. The staff was terse, rude and completely unhelpful. I was not the only one who experienced this as other travelers in my party received the same poor service. The accommodations were adequate, but the lack of customer service will prevent me from staying at this property in the future.
May 6, 2013
Rated 5 out of 5 by grace Information
Our stay was wonderful with a clean room, fasntastic food and great service for the most part. I was quite disappointed, since we were traveling with two young children, to not have been told about the coin laundry on the 6th floor. I had previously called to request information about coin laundry services in the Tamuning area, but the person at the front desk was not very helpful. The person who was was Lena in the front with her help with taxi information and a warm welcome! We also applaud Rogelio, one of the servers at the buffet in the Taste. He made our 9 days in Guam personal and was always on top of helping us with great service and a smile. We had to call housekeeping since our hairdryer broke and a few other times since we requested new sheets and a blanket. One of our little ones had an accident on the bed; however, we found the blanket had not been changed but just the sheets were although we had made a specific request. Despite these hiccups, we thoroughly enjoyed our stay at the Westin and would recommend this beautiful hotel to our friends. Thank you.
March 15, 2013