Rated 2 out of 5 by ShanghaiShanghai Below my expectations
Please check with your manager Mr. Katsura, he has the details. He was trying his best to recover what the staffs have damaged the hotel reputation.
One extra thing I haven't told him, I requested 4pm checkout but the staffs deactivated our cards at 2pm. It caused me a lot of hassles to go up and down from 21/F. Also, when I asked about the airport transfer the staff said it's 15 USD. It supposed to be free, they didn't check properly. I have to tell different staffs twice within 5 mins for this matter. Praise for the driver, Michael. He understands everything and provided us a pleasant ride to the airport.
July 18, 2014
Rated 2 out of 5 by busybusinessguy Guam should be a Sheraton, not a Westin
Shower leak. Internet extra. Not a business hotel.
No recognition of SPG membership.
Could not find anyone to help me get a taxi to get back to the airport. After approaching three, a Japanese lady behind the Reception desk tried hard to help me.
July 21, 2014
Rated 3 out of 5 by bbungee Perfect location but,
Easy access to beach, pool, market..
but, I could not sleep well because of the noise of next room.(chinese group speak loudly at midnight)
Staff was too late at all tasks.
July 13, 2014
Rated 4 out of 5 by Rob2007 Good but...
Niice hotel. Good location, very good walking score=close to much of the Tumon action.
Problem= details. The blackout curtains allow for light to come in the window at night in the middle because they are either torn or worn. Lots of light comes under the door at night (we used a towel to block). LOTS of noise from the busses that run ALL NIGHT including loud engines, back up beeping. The towels are a bit old and worn. The A/C either cranked cold air or was off, never found the middle ground in 5 nights. The pools need serious filtering as both pools were quite cloudy all 5 nights. But, the room was nice, bedding nice, view nice even tho only a partial ocean.
June 29, 2014
Rated 5 out of 5 by Akha4000 This is a great resort hotel
This is a great getaway holiday destination; unfortunately I was there on business. I thought business people can be vultures in the Platinum Lounge...package tourists can be worse.
In any case, the staff and the facilities and the service are excellent. I was upset that as a Platinum member I still had to pay US$15 if I wanted to have breakfast in the main dining room instead of in the Lounge (where the breakfast choice was rather minimal). It would be nice to see the hotel separate its Lounge users between Platinum Member users, and those that whose use of the lounge comes with the room they booked or via the package tour organizer who booked it for them. IN any case, I did not see any other lounge user that I would have guessed was there on business.
July 6, 2014
Rated 3 out of 5 by peaceinlove Not up to expectation
Stayed 2 nights in RBC room.Generally, this hotel location is ok, beach & pool is clean.However, I am not happy with the fact that the hotel said they offer free shuttle service to various hopping center but have to book 24 hours in advance and even I tried booking 24 hours in advance, the shuttle is full to go anywhere and I can't use the shuttle at all. This is just a small island and transport can be arranged easily. I don't understand why 24 hours in advance and even that the service couldn't be provided. Then pleae don't list it as a service when cannot be provided so that the guest won't have expectation.
June 29, 2014
Rated 3 out of 5 by GCHANG Beautiful Hotel but indifferent staff
This hotel is one of the best in Guam, in terms of its location and its facilities. The room we stayed in was well-appointed, and the bed indeed offered us very good sleep. The breakfast was also delicious with a nice variety.
However, besides the people working at the entrance (luggage room), I find the rest of the staff (from the check-in counter, the concierge, to the restaurant waiters) a bit stiff and seemed to be a bit annoyed whenever I approached them. This isn't to say they don't do their jobS right, it's just that they seem to take their work only as a job and make no extra effort to make guests feel at home.
I also find it extremely odd that there isn't any booklet inside the guest room regarding hotel facilities, which makes it quite confusing.
Oh, and we also saw a cockroach right next to the dining area... I know it's normal in tropical climate, but...
July 7, 2014
Rated 2 out of 5 by chrispstan This hotel is unbelievably hot!
My five-day stay was ruined by the room's air con setting which did not allow for temperatures below 22 degrees. As the room faced west towards the ocean, a view which I paid for, this meant that the room temperature was uncomfortably hot in the evening and the early part of the night. Why the hotel should have such stingy air-conditioning is beyond me, especially for a hotel in the tropics! The frontline were at best indifferent when I approached them for advice on sightseeing etc. Certainly not value for money ....
November 9, 2011