Rated 2 out of 5 by Traveller570 Hotel needs a lot of work to meet Westin standards
There was no hot water in the room. The maintenance person showed up and had to turn all water faucets on for 5 minutes before hot water started to run, even so the hot water was not really hot. Had to repeat the same next morning.
Hotel in general looks and feels dated.
Staff in general were polite and tried hard to please. An example was that the new Food & Beverage Director was at the buffet talking to customers and introducing himself which is a nice gesture.
However, I must say that the hotel does not live up to the usually high "Westin" standard.
December 2, 2013
Rated 2 out of 5 by HKMike Great price, that's about it
Very pleased to find a room in Macau that was 1000 HKD cheaper than other options - unfortunately, this was a case of "you get what you pay for". As expected of a facility of this age, the property is a bit worn out. More disappointing was the mold we found around the shower in the hotel room and clogged/filthy toilets in the bathrooms in the restaurant. The staff also seemed to struggle with basic requests - when we ordered 2 beers from the bar, it took almost twenty minutes to have them brought to our table! The managers seemed to be authentically apologetic about these issues, but the only Starwood standard was the Heavenly Bed and the Heavenly bathrobes.
On the upside, the hotel is mostly empty so the staff was kind enough to upgrade us to a "deluxe" room. Also, the omelet chef is to be commended - one of the best we've found in Asia.
November 25, 2013
Rated 5 out of 5 by MaDo heavenly bed
there heavenly bed will take you to dream land.
November 26, 2013
Rated 4 out of 5 by xiao06jun17 很悠闲的感觉
November 24, 2013
Rated 1 out of 5 by Playin10is Old Hotel with Terrible Service
- Very secluded and difficulty to find
- Front desk was not accommodating and didn't provide free breakfast for our party of 3 even when Sheraton did
- Breakfast was poor quality compared to other hotels nearby
- Pool was cracked and had mold
- Water in the hotel had a moldy taste (I think it's old)
- Did not accommodate our change of stay even though hotel was clearly empty
- Old carpets
- No flat screen TV
- Needs a definite remodel or change of management
November 8, 2011
Rated 5 out of 5 不一样的澳门之旅
May 27, 2013
Rated 4 out of 5 by PKSY This hotel has a great location as a resort...
We enjoyed our stay at the Westin Macau Resort. It has a great location and friendly, helpful staff; the room size, the bedding, and the terrace view facing the beach and water were excellent and relaxing. The hotel has a great presence and no doubt was a grand lady at one time, but now is really in need of a great deal of physical renovation inside and out. It would be helpful as well to have more organized resort activities in addition to golf and swimming. We hope next time when we come back to visit it will have a totally new and refreshed look!
November 13, 2013
Rated 4 out of 5 by barryyk 适宜度假的酒店
November 19, 2013