Rated 5 out of 5 by Jana31 Overall very beautiful, relaxing place
The place was so breath taking , I extended my stay. The room and view made me never want to leave. Service was excellent all the way around. Friendly, helpful staff. Only thing I complained about was the exhorbitant cost of a movie in the room -180 pesos!!! Plus, on the TV screen it says 155 pesos and than they tax you when you check out. Come on -- that's ridiculous! And the price of drinks are way too high. The food was ok -- nothing outstanding. But everything else was exceptional and I will be back. Oh, and I took another traveler's advice, and when I was approached by Raul, the masseur, I decided to have a massage. It was truly one of the best I had. My upper back was so tight, and did magic on it!
May 13, 2014
Rated 5 out of 5 by Sparrow8 Wonderful stay
My wife and I spent a very short stay at the Westin Marina hotel and had a fantastic time. Even with our short time there, the staff was OUTSTANDING! We could not have received better service. From the front desk, to the bell service to the wait staff, everyone was universally EXCELLENT. The only thing that would have made our experience better would have been a few more days at the Westin.
May 1, 2014
Rated 5 out of 5 by Jupi100 Beatiful Property
Comfort, good food, nice environment, excellent attention, great views and excellent rooms, great bed....... can´t ask for more!!!
April 29, 2014
Rated 4 out of 5 by jaaa00 Not as nice as before
We love this hotel (we got married here!). So we were disappointed with a few things during this trip:
1) The pool side had loud music playing, mixing with another music from the beach, so it was difficult to relax. On top of it, some people even started playing their own radios. I would rather have no music, or soft music if at all. People now have personal players if they really want to hear it.
2) The food near the pool was not fresh at all, especially seafood.
3) The showers have no door, so a lot of water gets spilled everywhere. The seal under the glass is not 100% tight.
4) The air conditioning unit seemed old and was very noisy at night.
5) The beautiful art/decorations/style of the building, with loud Mexican colors, has been replaced by an ugly corporate look. Worse, we heard they're going to renovate even more. Please don't lose the character of the old architecture, it was fantastic.
April 23, 2014
Rated 5 out of 5 by ElTri Repeat visitor
I have stayed at the Westin in Vallarta three times now and I have had a great experience each time. The staff is excellent and extremely pleasant. From the bellman who opens the taxi door for you upon arrival, to the towel stand attendant, to my favorite bartender, they are all super nice and smile like there is no tomorrow. The pool is great, the grounds are beautiful but I have to say the food is only okay. I am not a fan of the loud music played in the area near the beach, but I just move somewhere else when it gets to me. The location is great and extremely safe. Getting downtown is a 20 minute taxi ride for a very reasonable price.
While nothing about the resort is in the "best I have seen" category, I wouldn't consider going anywhere else in Vallarta. The Westin offers very good amenities, beautiful grounds and an excellent staff. Just thinking about my next trip brings a smile to my face.
April 2, 2014
Rated 2 out of 5 by Dan1973 Service is beyond horrible
Service at this resort is beyond horrible. Waiting an hour and a half for a hamburger because the waiter forgot to entire the order, only to get a wrong sandwich. Maids forgetting to leave towels, having to call everyday to have minibar restocked, wifi connection is horrible, management could care less about you or your problems. Worst vacation ever.
March 24, 2014
Rated 4 out of 5 by bob1100117 design & checkout
Great hotel interior design, layout, and impact.
However, check out services need a major revamp.
Systemw was down during checkout, so I requested a copy to be sent to my email. Invoice received was blank. After 3 phone calls & 5 emails, finally was sorted out. Not at all ideal, and suboptimal for Westin Hotel brand.
March 20, 2014
Rated 5 out of 5 by Neerav Fantastic Resort
Overall the resort staff was fantastic. We're considering the Westinfor our wedding location and the hotel is absolutely gorgeous and the staff went out of there way to help show us the property, potential layouts, and even came in on the weekend for our stay to help show us table layouts.
If I have one knock it's that the using Suite Night upgrades for the resort is a bit of a waste as the "suites" are simply deluxe rooms with a hot tub. Kind of a complete waste for using an upgrade.
March 20, 2014
Rated 4 out of 5 Foul ball, but then a surprise home run!
I have stayed at this hotel several times now. I have always rated this property 5 Stars, but this time I was only able to give it 4 Stars overall.
I arrived very early and as I expected the two rooms were not ready. What I did not expect was how poorly I was initially treated after making a couple of simple requests to sit in a private area of the hotel and work. I was repeatedly told it was against SPG Policy. I was told my request couldn’t be honored until the 3 pm check-in time. I have never run across rule citing before, especially for rules that I don’t think exist - especially considering Flex 24 benefits; if requested and approved (I had not requested them – nor did I expect my room to be ready early).
When the two rooms weren’t ready at the 3 pm check-in time, I was a bit irritated given the initial problems. However, Josephina, the platinum desk check-in person quickly offered a regular room while the other two rooms were (still) being cleaned; she offered to even go to help clean them herself. She did her best to make up for the initial denial of request of a quite area to work. Had she been working check-in when I arrived, I know that no situation would have even occurred, as she would have made sure I had a quiet place to work.
Now having identified the initial problems at check-in; Martha O. and Dany G. made sure that the rest of my stay and departure were fantastic, impeccable, and flawless. I cannot say enough good things about them and their sincere acknowledgements and apologies for the misunderstandings at my arrival. It is really nice to know that the management cared enough to make sure I was 100% happy before I left and followed up and followed through during the stay to make sure I was. I am looking forward to my return to this property in October! I also had two other staff members come up to me during the stay to make sure everything had been resolved and that everything else was going well. I think everyone on staff was very sincere in making sure that the rest of the stay went smoothly.
This property is a nice hotel in Puerto Vallarta, however the rooms are not modern and have not been updated, but it is kept in good enough shape to make you feel comfortable. The gardens and pool are fantastic! The water pressure is out of this world!
The pool has a sign up that you cannot reserve chairs by the pool, however it doesn’t seem to be enforced. Even with it not being enforced it is not as bad as the other SPG property down the road with chair saving.
The internet seemed to work better during this stay; a nice improvement.
While this property is less than 5 minutes from the airport, you do NOT hear the planes. The actual beach is not super nice, but the property location behind the marina cannot be beat for peace and quiet! This place has some of the nicest sunset views on the bay! Also, many times you can see the dolphins and whales just off the shoreline.
Also, this property is only 30 minutes by bus, or 15 minutes by taxi to downtown. I do recommend that you try this place sometime if you are in Puerto Vallarta.
February 21, 2014
Rated 5 out of 5 by Bagatelle Well located hotel
Stayed during mid-January and had wonderful weather. The view of the ocean and pool was amazing. The hotel is just a 5 minute cab ride from the airport. The hotel is not ultra modern but is nicely designed and well looked after. The staff are all very helpful and seemed keen to deliver excellent customer service.
The pool was a good size with many loungers available. The beach is not huge and is contained between 2 rock breakwaters. However, the sea here is calmer than most other beaches in P.V. where there can be strong waves and undertows.
Overall we had a very good stay at this Westin.
If you use a lot of electronic gadgets you may consider bringing a power bar as electrical outlets in the room are limited. You may also occasionally encounter that Mexican drain smell in your bathroom.
We had a connecting room with a locked door between us and the next guestroom.
Having a doorway rather than a thick wall meant that we heard a lot of noise from the guests next door. Unfortunately we were kept awake well after midnight on a number of nights by shouting and swearing from the adjacent room. There were other strange sounds from that room, possibly a pet, that compounded the problem. In retrospect we should have requested a room change as our neighbouring guests rather blighted an otherwise excellent stay.
January 31, 2014
Rated 4 out of 5 by benectar OK, but not great
Good service, not a lot of people when we were there (mid Jan)
Views from the balcony is nice
Resort is pretty big
FREE (We booked with free points)
This hotel is a bit far from downtown, taxi costs $16 each way.
Wifi signal is weak out at the pool, cuts off all the time.
Foods are disappointing and expensive
January 9, 2014
Rated 5 out of 5 by MizzA Viva La Mexico
The Westin was the perfect place for me to stay for my solo trip to Puerto Vallarta. I knew that I would safe and well taken care of, and that i was. The breakfast buffet is AMAZING, so much great food for a good price. Fresh juices, omlette bar, frech toast, chilaquiles, you name it they had it.
I stayed on a Starwood Preferred Guest floor. The room was huge, and clean, the bed was dreamy, and the bath room with separate tub and shower was nice added touch as was the balcony.
The location is perfect for trips into Old Town, or walking along the Marina. You are close to downtown and old town but also in a quiet resort area. The best of both worlds. I hope to return and stay there again soon!
December 30, 2013
Rated 5 out of 5 by jorchm Nice SPG Property in Puerto Vallarta
Had been staying in this hotel for the last three times and haven't been disappointed of it. Throughout my stays I've learned some hints that make future stays more comfortable and get more for what you pay. It is a nice hotel in Puerto Vallarta, it is truly not the most modern and updated, but it is kept in good shape enough to guarantee the comfort of the guests. The Hotel is located in the Marina Vallarta section, next to the cruise terminal and 5 minutes away from the airport and downtown Puerto Vallarta. The beachfront is one of the best in Puerto Vallarta. The swimming pool and the gardens are gorgeous, with plenty of room and well-kept furnishings.
This property is definitely an excellent choice if you are using Free Night Awards or Cash & Points. A good thing to do is also to take the option that the hotel offers after booking or at check-in which is the upgrade to the Royal Beach Club section. The difference for the upgrade worth it with the amount of money you save by having breakfast and lunches at the lounge. Also, not less important to mention that the service and the ambiance of the lounge is excellent. Another good thing about the RBC is that the rooms are located on the higher floors, therefore are less noisy than the lower ones. The rooms and suites with Jacuzzi tubs in the top floors are the best. Perfect for relaxing and have amazing sunset views.
Theme nights at the restaurants are nice. Don't miss the "Mexican" night which offers an exciting and wide buffet of Mexican food. They also have live "mariachi" or "trio" music playing at some nights.
The Westin has also an "All-Inclusive" option which is good in case you don't want to get out from the hotel. A little bit pricey, but again it's worth if you plan to have all your meals and unlimited drinks at the hotel.
December 29, 2013
Rated 5 out of 5 Awesome Place!
I love this property; it is far enough from town, located in the Marina, to give you wonderful peace and quite. However, it is a very easy bus/taxi ride to town. This property is very close to the airport, but not noisy at all.
Two staff members went above and beyond. Josephina at check in was fantastic, she made me feel very welcomed and offered a wonderful upgrade to a deluxe room even after my SPG suite nights award request did not get honored. It wasn’t a suite but it was a nice room with a hot tub on the balcony. Luis, who I think worked in conventions/groups, offered up great information about the property and great places to go to do really fun things!
The lobby has been redone and is wonderful; a great space to just sit, relax, and unwind. The club lounge is nice and has good service, but the food quality has gone down a bit since I was here two years ago.
The drinks at the pool are expensive (and slightly a different price each day) but do have a very generous shot (or two) in them.
The only problem I had at this property was I requested the green choice for three nights, but only received a card from housekeeping for 1 night. But upon check out, I was given credit on the spot for the three nights.
Be aware if you go to OXXO (like a 7 11 store) across the street make sure to watch the change they give you back. On this trip I went there 5 times, and each time they tried to short change me and/or double ring a couple of items; it was a different cashier each time; so it appears to be a store policy! Simply know your money or ask for a receipt and check it very carefully! This is the first time in PVR I have experienced this problem, and it was only at the store across from this property.
December 5, 2013
Rated 5 out of 5 by JavieryNoah Amazing hotel and staff
My wife, baby and I stayed on this hotel last week. As a platinum we were treated like kings.
The Club Lounge is great, Angel , the waiter , who's been working 20 years there is very attentive.
Pedro, the concierge .. I don't know what's wrong with this guy, always smiling and making us feel at home, never seen anyone like that , so genuine.
The rooms are a little outdated, like plugs and AC controls , but that did not matter.
The pools is great and contrary to other reviewers , we really enjoy the calm beach.
We went with a baby and the hotel was perfect. Will be coming back soon
December 2, 2013
Rated 4 out of 5 by Linus Mixed Feelings
This is the 2nd time we have stayed at this property. Excellent staff! Nice pool, Fitness Center & beach area. We had one very bad night on 11/23/13. The hotel booked a Pharmacy conference with a live band outside. The music was REALLY LOUD until after 2:30 AM. I love this property but this was not in the best interest of their guests that were not attending the conference. The hotel should have warned us or offered other arrangements to stay at another property for a night. At least stop the music at midnight or turned it down to a level a guest could sleep.
November 27, 2013
Rated 5 out of 5 by carol452 nice hotel - would come back
stayed at this hotel for 7 nights. I had a wonderful experience. I personally dealt with Angel and Josefina. Angel works in the Royal Beach Club. He always had a smile on his face. I liked the fact that he called me by name and remembered each day what drink I liked. Josefina works at the front desk. She is a very helpful lady. She always said hello as she saw me leaving for the day.
The pool was never crowded. The water in the pool is very refreshing. The water by the beach was very warm. There were plenty of chairs by the beach.
The staff are very friendly.
tips - Ask for a higher floor. The marina is about a 10 minute walk from the hotel. Beware there are timeshare people in the marina and on the walk to the marina.
I would come back,
I had a bit of confusion on my first night for the green choice problem. The card you hang on the door does not it is not applicable for the 1st night. I found this out from the front desk. This should be looked into by the Westin.
November 22, 2013
Rated 5 out of 5 by Vinn Excellent Vacation
My wife and I just spent two weeks at this hotel. What a surprise with the professionalism of the staff! We had an amazing time and the staff went above and beyond their duty to make us feel comfortable.
We highly recommend this hotel while visiting Puerto Vallarta. The service was excellent. We never encountered any problems at this property and the rooms that we were given had spectacular views not to mention the nice Jacuzzi. We were upgraded to the Jr. Suite by the front desk Manager, Josefina since she recognized our Platinum status. I stayed at various properties in the Starwood chain and by far this property is on top of my list to return to with my family.
We want to give special thanks to Pedro (Entrance), Josefina (Manager), Angel (Royal Club), Jacet (Pool Food Service), Jorge (Front Desk), Lourdes and Carmen (Room Maintenance). Overall all the staff we met were very courteous and professional. Thank you all for making this a memorable experience. Thank you Josefina for always being very helpful!
November 14, 2013
Rated 4 out of 5 by ConditionOne Great resort in Puerto Vallarta!
This is a really nice property located 10 minutes from the airport, and 15 minutes from the main downtown area of Puerto Vallarta. I had three rooms for my trip, and one room was upgraded to a Junior Suite, but no upgrades for the other two rooms. If I wanted to upgrade those rooms to the Club Floor, it would have been 3750 points/night or $40/night ($80/night for non-Plats).
The room itself is fairly spacious. There are two complimentary half-bottles of water in the room. Water pressure was good, but the showerhead wasn’t very good. Water came out in a donut-like shape. The soap dish is poorly thought out – there are no slots for water to drain. But the room is very clean, and housekeeping is efficient. The sheets show a lot of pilling though.
Breakfast in the Lounge is fantastic for a North American property. Compared to the restaurant downstairs, it has maybe 60-70% of the selection. But it was more than enough. There were bread/pastries, cheese, juice, cereal, oatmeal, scrambled eggs, refried beans, roasted potatoes, French toast, and a type of beef stew. Plenty! If you have Club Access, you can eat downstairs in the main restaurant for a $10 surcharge. In the evenings, the Lounge puts out a solid spread as well. Enough to serve as dinner. There are a rotating selection of hot foods such as pasta, a meat dish, and vegetables along with fruit, cheese, chips/salsa, and dessert.
The gym is pretty large, but is kept a bit on the warm side. It appears that they actually wax the treadmills, so be careful – they’re really slippery! Plenty of other cardio equipment, and many weight machines. There’s also a few tennis courts.
The staff have all been fantastic. While further out from the downtown area, it’s a solid property and I wouldn’t hesitate to return here in my future travels.
November 11, 2013
Rated 5 out of 5 by ncrv Very nice Hotel
We where here for 5 days and I will say the Hotel and Staff was great, the Palmar restaurant was excellent with service to match, ask for Javier great waiter. The Club level was just as good an the waiter at the club Angel was a fantastic individual, last but not least compliments to Pedro, if you need to know anything about PVR ask him, give us recomendations for dinner and the restaurants were excellent .
September 23, 2013
Rated 5 out of 5 by tomtraveler Great Resort!
My partner and I just returned from a trip to Puerto Vallarta for my birthday! I cannot really say anything negative about this resort. Yes, the property is a little older, but it is meticulously maintained and spotlessly clean. We received a room upgrade with my gold status and the staff was kind enough to leave a birthday dessert for us in our room. The staff was amazing - from the front desk, pool bar, and restaurants. They genuinely cared that we had a great time. I would go back!
September 20, 2013
Rated 5 out of 5 by Saul811 Amazing Hotel
By far this has been the best hotel-resort i been too. Graet service and clean. Every one makes you feel at home starting with Pedro at the bell desk, Esmeralda at frontdesk, Adrana at the Spa, and Damian from the bar/pergolas service they all made my stay very pleasant. THANK YOU
August 15, 2013
Rated 4 out of 5 by David Second Trip
This is my family's second trip to the Westin Puerto Vallarta. The resort is relaxed, comfortable, and convenient to the Marina. The staff are exceptional, the service is great, and the location can't be beat. Its a 5 min. walk to the Marina, with restaurants and shops, or a 10 minute cab or bus ride to Puerto Vallarta and its wonderful restaurant scene. This is a great resort. We will definitely come back. I can't say enough about the hotel and its staff.
June 6, 2013
Rated 5 out of 5 by DB08 Impeccable service
My wife and I stayed at this hotel in March of 2013 for our 20 year anniversary. We had stayed at this hotel several times before but it had been about 4 years since our last trip. Our trip 4 years ago, while over all the outcome was enjoyable we did have several issues throughout our stay. The major issue involved several band aids and a doctors visit to our room for our children from the hotels pool being resurfaced cutting up our children's hands and feet. When we returned on this trip the service we received was better then we could have ever imagined. We were warmly greeted first thing by Pedro the Bellman whom recognized us from our last trip 4 years before. Then the service we received in the club room each morning and each evening by Angel was also highly warm and friendly. He went out of his way to make sure everyone was fully taken care of and treated like family. It was a joy to get to be served by him. On our 2nd day there we ran into Victor whom also recognized us from our previous trip. Victor stopped to see us everyday and did everything he could to make sure we were having the best vacation possible. We also had amazing service from at the front desk manager whom made sure to get us into a upgraded room as soon as one was available. Other employees we felt gave great service were: Ismael, Reyes, Carlos and our Maid-she always was smiling. They all seem to want to make you feel as though you are part of their family and you are home while you are with them, and they will try their best to make sure we had the best possible vacation ever. And we did. We did not want our children's last experience at your hotel to be the one where they had their feet and hands were cut up so we have now booked another trip to your hotel later this month with them. We can't wait to bring them back after the experience we just had to also experience the exceptional service and atmosphere your hotel has to offer. Please be sure to thank the staff we have mentioned for their exceptional service-we have done nothing but tell every one that asks about our trip about how amazing we were treated by your staff.
May 2, 2013
Rated 5 out of 5 by Analy62 Great vacations
This hotel has one of the best customer services I ever seen! All employees treat you as family and they are always happy and very willing to help you and to make your life easier at any possible way. The rooms and the facilities are also great! They have all you would like to have for a very comfortable and even funny vacation. This is the 3rd time that I am staying on this hotel and even that I got very impressed for their unique service. Congratulations to all the staff! They are definitely making the difference.
April 30, 2013
Rated 5 out of 5 by KatNDSpain Fantastic stay and superb value
I was really impressed with this hotel. Outstanding service all-around, particularly above-and-beyond from Carmen, who cleaned my room; and the concierge, whose name is escaping me (Josefina?).
As Platinum, I received an upgrade to a room with sea views and a whirlpool. Beautiful balcony from which to watch the sunset, although I really liked walking down to the beach to watch.
Pools are lovely, with good food and drink options, and even loaner books. The gym is really terrific.
Was overwhelmed by how great the breakfast buffet was - and I'm not even much of a breakfast person. It's available until 11, though, so works as brunch, too.
Cab into central Puerto Vallarta is only 80 pesos (about $7), and not much more to some nicer beaches. There are also restaurants within walking distance along the Marina.
April 23, 2013
Rated 5 out of 5 by Briangoestraveling Fabulous Service
My wife and I stayed at this property on our first visit to Puerto Vallarta. The location is quiet compared to properties closer to the touristic area, however it´s still close enough to easily ride a bus into town. It´s well worth the upgrade to the Club level, as the organizer of the lounge (Angel) is fantastic!
April 16, 2013
Rated 5 out of 5 by DoubleR Wonderful Stay
The staff was fantastic. Pedro the bellman treated us like family. The whole staff made us feel as though we were valued guests. Their recommendations for food and activities was spot-on! The rooms were comfortable and clean. I had the chilaquiles for breakfast. The Mexican pastries were delicious. You won't be disappointed. The buffet looked delicious as well. Check in and check out were courteous and efficient. I will definitely return to this hotel. The view from my room (914) was great. There were many different pools and my entire family had a great time.
March 25, 2013
Rated 5 out of 5 by Valentine16 AMAZING!!!!
The Westin Hotel and Staff were simply amazing and far beyond what we expected. My husband and I had such an amazing time. Reyes in the bar by the beach was awesome, Eloy in the resturant was just wonderful, and Daniel at the front desk was a rockstar. Thank you for all the great memories!!! We will definitly be returning one day!!!!!
March 21, 2013
Rated 5 out of 5 by wmson6465 Relaxing Trip
Westin continues to earn my trust as I have yet to experience a bad stay. The facility is older and it appears as though it has been awhile since it was last renovated but its a warm and wonderful resort. It is close to central PV, but not on hotel row so it's less chaotic a plus during the Spring Break / Pre-Easter time period. The #1 asset of the resort is the staff and their eagerness to exceed your expectations on service. Food & drinks are outstanding! Beds were not as comfortable as the heavenly beds I am used to sleeping on when staying at other Westins.
March 16, 2013