Rated 5 out of 5 by JavieryNoah Amazing hotel and staff
My wife, baby and I stayed on this hotel last week. As a platinum we were treated like kings.
The Club Lounge is great, Angel , the waiter , who's been working 20 years there is very attentive.
Pedro, the concierge .. I don't know what's wrong with this guy, always smiling and making us feel at home, never seen anyone like that , so genuine.
The rooms are a little outdated, like plugs and AC controls , but that did not matter.
The pools is great and contrary to other reviewers , we really enjoy the calm beach.
We went with a baby and the hotel was perfect. Will be coming back soon
December 2, 2013
Rated 5 out of 5 by gfmsugrad Awesome Place!
I love this property; it is far enough from town, located in the Marina, to give you wonderful peace and quite. However, it is a very easy bus/taxi ride to town. This property is very close to the airport, but not noisy at all.
Two staff members went above and beyond. Josephina at check in was fantastic, she made me feel very welcomed and offered a wonderful upgrade to a deluxe room even after my SPG suite nights award request did not get honored. It wasn’t a suite but it was a nice room with a hot tub on the balcony. Luis, who I think worked in conventions/groups, offered up great information about the property and great places to go to do really fun things!
The lobby has been redone and is wonderful; a great space to just sit, relax, and unwind. The club lounge is nice and has good service, but the food quality has gone down a bit since I was here two years ago.
The drinks at the pool are expensive (and slightly a different price each day) but do have a very generous shot (or two) in them.
The only problem I had at this property was I requested the green choice for three nights, but only received a card from housekeeping for 1 night. But upon check out, I was given credit on the spot for the three nights.
Be aware if you go to OXXO (like a 7 11 store) across the street make sure to watch the change they give you back. On this trip I went there 5 times, and each time they tried to short change me and/or double ring a couple of items; it was a different cashier each time; so it appears to be a store policy! Simply know your money or ask for a receipt and check it very carefully! This is the first time in PVR I have experienced this problem, and it was only at the store across from this property.
December 5, 2013
Rated 4 out of 5 by Linus Mixed Feelings
This is the 2nd time we have stayed at this property. Excellent staff! Nice pool, Fitness Center & beach area. We had one very bad night on 11/23/13. The hotel booked a Pharmacy conference with a live band outside. The music was REALLY LOUD until after 2:30 AM. I love this property but this was not in the best interest of their guests that were not attending the conference. The hotel should have warned us or offered other arrangements to stay at another property for a night. At least stop the music at midnight or turned it down to a level a guest could sleep.
November 27, 2013
Rated 5 out of 5 by Vinn Excellent Vacation
My wife and I just spent two weeks at this hotel. What a surprise with the professionalism of the staff! We had an amazing time and the staff went above and beyond their duty to make us feel comfortable.
We highly recommend this hotel while visiting Puerto Vallarta. The service was excellent. We never encountered any problems at this property and the rooms that we were given had spectacular views not to mention the nice Jacuzzi. We were upgraded to the Jr. Suite by the front desk Manager, Josefina since she recognized our Platinum status. I stayed at various properties in the Starwood chain and by far this property is on top of my list to return to with my family.
We want to give special thanks to Pedro (Entrance), Josefina (Manager), Angel (Royal Club), Jacet (Pool Food Service), Jorge (Front Desk), Lourdes and Carmen (Room Maintenance). Overall all the staff we met were very courteous and professional. Thank you all for making this a memorable experience. Thank you Josefina for always being very helpful!
November 14, 2013
Rated 5 out of 5 by ik58 Great vacation destination
Just came back from Puerto Vallarta. We had a great time at the Westin. The staff was friendly, the rooms are large, the hotel is beautiful and well preserved. The club lounge is really unique: excellent breakfast at the bar, and drinks and appetizers at the spacious lounge in the afternoons. The hotel is walking distance to Marina Vallarta, that has a lot of restaurants, but mostly on the touristy side. The authentic Mexican food is downtown, which is a 20 minute taxi/bus ride away. The one inconvenience (although my stay was a vacation, so I should not be complaining) is that the internet provider blocks access to VPN so I could not connect with work. Hopefully that gets fixed for next year, as I am really looking forward to another vacation at the Westin in Puerto Vallarta.
December 28, 2011
Rated 5 out of 5 by carol452 nice hotel - would come back
stayed at this hotel for 7 nights. I had a wonderful experience. I personally dealt with Angel and Josefina. Angel works in the Royal Beach Club. He always had a smile on his face. I liked the fact that he called me by name and remembered each day what drink I liked. Josefina works at the front desk. She is a very helpful lady. She always said hello as she saw me leaving for the day.
The pool was never crowded. The water in the pool is very refreshing. The water by the beach was very warm. There were plenty of chairs by the beach.
The staff are very friendly.
tips - Ask for a higher floor. The marina is about a 10 minute walk from the hotel. Beware there are timeshare people in the marina and on the walk to the marina.
I would come back,
I had a bit of confusion on my first night for the green choice problem. The card you hang on the door does not it is not applicable for the 1st night. I found this out from the front desk. This should be looked into by the Westin.
November 22, 2013
Rated 5 out of 5 by Redbarn Great place to go in Mexico
We have not found a better place to go in Mexico. As a Platinum they got in touch via Email a month out to see if we had any special needs. We had a very private Balcony with our ownJacuzzi.
The marina across the street has at least 10 Restaurants many with great food.
The town is very safe. We feel very welcome .
The Concierge Lounge is one of the best in Starwood.
October 21, 2011
Rated 2 out of 5 by babs33 Very Disappointing
This hotel at one time was lovely, but it badly needs a renovation. Upon arrival, we were given a pool view room even though our reservation "guaranteed" a partial ocean view room. The room had two broken lamps, and there were stains on the furniture and shades. The furniture was old and out-dated. There were very few English TV stations available.
Due to a dispute with a timeshare property, there is an ugly green fence across the middle of the property. Hotel guests cannot get to the adult pools due to the fence and are forced to use only childrens' pools on the hotel property. Very unsatisfactory.
The tennis courts are in deplorable condition. Of the three courts, one is totally unplayable, and a second court has a worn spot on the carpet surface that could lead to serious injury. The nets are worn out and ripped, and all the latches on the fence doors are broken. Despite this poor situation, the hotel still charges guest $15/hour for day time use of the courts. A rip-off!
The restaurant has an over-priced breakfast buffet, and only 4 entrees for lunch and no sandwich offerings. The food is fair at best and the pre-printed menu never varies.
Honestly, this hotel should be closed for total renovation or leave the Westin system. The situation with the pools should be resolved so that guests are not fenced in behind an ugly green "Berlin Wall" and denied use of the adult pools. Avoid this property until these issues are resolved and stay at the Sheraton instead.
December 9, 2011