The Westin Resort & Spa, Puerto Vallarta

  • Paseo de la Marina Sur #205
  • Puerto Vallarta,
  • Jalisco
  • 48354
  • Mexico
  • Map
 

Rooms & Rates

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  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.3 out of 5 by 130 reviewers.
Rated 5 out of 5 by Excellent I spent 7 nights in this wonderful hotel. Every single person working there are very nice and gentle. The facilities are very clean. I really recommend this place. July 23, 2015
Rated 4 out of 5 by Nice hotel and good staff Our family of four has completed a recent stay at the Westin resorts in June 2015. The ground is pretty and the swimming pool is nice. Dany, the guest services manager provide excellent services and communicate with me prior my arrival and make sure all of my need are satisfied. The bellman ( I didn't catch his name but he is a middle age gentleman with glasses), gave us a room tour and advised when we need transportation going to downtown. The food at the club lounge are adequate but would be better if they have juice available a during non breakfast and non evening hours. We had a great stay and our kids love it. July 1, 2015
Rated 4 out of 5 by Westin did not disappoint! We were very happy with our stay at the Westin. We have stayed at many Westins being owners of a property in Scottsdale and SPG members. We thought this Hotel was very good. The staff was wonderful!! Everyone from the front desk to the bartenders to the gym and spa staff to the bell hops.. Excellent and very friendly. Angel in the club lounge on the 12th floor is an outstanding gentleman! Orlando at the front desk went above and beyond to make sure we ate at good places in town and made sure our pizza was delivered to the hotel! We will be back! June 27, 2015
Rated 4 out of 5 by Nice hotel Positives: impeccable service on every level, including reception, concierge, housekeeping, pool area and restaurant staff. The pools were sparkling and the grounds lush and well maintained. The rooms were very spacious with breathtaking views of the ocean and the downtown area. Very close to the airport (max. 10mns) Negatives: The Regina club where all the activities took place, is not part of the Westin anymore.Therefore, we couldn't use the pool situated in that area. They would identify us by the color of the beach towels. We couldn't sit in that area, use the umbrellas (unless we paid for it in CASH) or use the restaurant (unless we paid in CASH), and we were not able to charge it to our room. Who carries cash when at the pool? Another negative: we couldn't swim in the ocean, it was infested by jelly fish. The first day we arrived, we went into the ocean and emerged with bites and scratches on our entire body. We ended up using the pool for the rest of our stay. The pools were very deserted and no music or activity to keep us occupied. We hardly saw any people or action. Bar food or drinks were average. May 29, 2015
Rated 5 out of 5 by Best resort in Puerto Vallarta I have stayed at the Westin Resort, Puerto Vallarta seven times in the last seven years. My recent visit was April 8, 2015, for a week. When you stay at this resort you really know you are in a five-star resort: excellent, friendly service, gorgeous surroundings and it's close to the beach. Dining at El Palmar and Arrecifes restaurants is a treat - great food, service and ambience. Arrecifes is just off the beach with view of the sun sinking behind the ocean. The room service is prompt and friendly. The rooms are clean and spacious with extremely comfortable beds and balconies with lovely views of the palm tree-lined lagoon-shaped pools and/or ocean. At night I can hear the surf in my room. The staff is so attentive and it is their goal to make sure you have the best possible stay at their resort. Eulogio helped me find on the map the place in town that I wanted to see and made sure the taxi driver knew where I wanted to go. Thanks to Eulogio, Hugo, Pedro, Lino, Nestor, Raul, Adan, Santiago, Rolando, Rene and Dany for your outstanding service and for making my stay at the Westin the very best! Already looking forward to next year! April 24, 2015
Rated 3 out of 5 by A little disappointed... We are on our 2nd to last night of our stay, and there has been obnoxiously loud music played till a ridiculous hour almost every night that we have been here. I understand that this is a hotel, and there are large events, but you need to ensure the comfort of other guests as well, not just the ones that are partying on the beach. Perhaps offering earplugs to guests when there is a large event? I don't know...just SOMETHING. Very irritating that we came here to relax and catch up on sleep (we have 3 small kids) and we can't even go to sleep at a decent hour. Otherwise, our stay has been pretty average. The pools are nice, food is pretty good..not out of this world, but good. Condition of the rooms is fair. Could use a little updating and repair. Our jacuzzi on the balcony was not so much a jacuzzi, but a large bath tub...jets did not work. Beach isn't great. Rocky, and not good for swimming. Beach is much better for swimming closer to downtown. One other thing I've noticed, is that things don't really come as advertised here. For example, the Club Lounge description on the website says explicitly appetizers and COCKTAILS. Not a cocktail to be found in the lounge. And the evening appetizer selection is very sparse. After a great experience at another SPG hotel Club Lounge, I expected much more than what was offered here. Also, food descriptions on the menu don't seem to match up to what is actually delivered in some cases. This hotel gets a C from me. We will probably stay elsewhere next time. April 24, 2015
Rated 4 out of 5 by Excellent Rest, Improvement Needed for Restaurant Facilities Great hotel overall, really nice place to stay in the calm Marina of Puerto Vallarta. Heavenly Bed deserves its name (great Westin Workout as well). We were a bit surprised by the fact that we had to pay extra for the wooden beds on the beach/garden. We noticed that no other hotel clients chose to use them either (maybe indicating a shared feeling among the Westin population). Finally we were very disappointed with the quality of the beach bar, and hotel restaurant (especially for lunch, and room service facilities, and given the price) -- this does not include however the morning breakfast, which was very adequate. March 22, 2015
Rated 4 out of 5 by Inconsistent treatment We stayed for 4 nights and had a great room with a view! Went to Yelapa for a couple of days then came back for 2 nights. The room on the second stay had a partial ocean view, and when I asked for an upgrade to a better view I stated that 2 queens were okay instead of a king. The employee said that there was nothing available, but 2 hours later, we spoke to a guest who had just checked in and was also a gold preferred member who got an upgrade. I was disappointed to say the least at this inconsistency. We used all starpoints to stay here and it was our 2nd visit, I had hoped for better treatment! February 17, 2015
  • 2015-08-01T22:17:44.677Z
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