Rated 5 out of 5 by gfmsugrad Awesome Place!
I love this property; it is far enough from town, located in the Marina, to give you wonderful peace and quite. However, it is a very easy bus/taxi ride to town. This property is very close to the airport, but not noisy at all.
Two staff members went above and beyond. Josephina at check in was fantastic, she made me feel very welcomed and offered a wonderful upgrade to a deluxe room even after my SPG suite nights award request did not get honored. It wasn’t a suite but it was a nice room with a hot tub on the balcony. Luis, who I think worked in conventions/groups, offered up great information about the property and great places to go to do really fun things!
The lobby has been redone and is wonderful; a great space to just sit, relax, and unwind. The club lounge is nice and has good service, but the food quality has gone down a bit since I was here two years ago.
The drinks at the pool are expensive (and slightly a different price each day) but do have a very generous shot (or two) in them.
The only problem I had at this property was I requested the green choice for three nights, but only received a card from housekeeping for 1 night. But upon check out, I was given credit on the spot for the three nights.
Be aware if you go to OXXO (like a 7 11 store) across the street make sure to watch the change they give you back. On this trip I went there 5 times, and each time they tried to short change me and/or double ring a couple of items; it was a different cashier each time; so it appears to be a store policy! Simply know your money or ask for a receipt and check it very carefully! This is the first time in PVR I have experienced this problem, and it was only at the store across from this property.
5 de diciembre de 2013
Rated 5 out of 5 by JavieryNoah Amazing hotel and staff
My wife, baby and I stayed on this hotel last week. As a platinum we were treated like kings.
The Club Lounge is great, Angel , the waiter , who's been working 20 years there is very attentive.
Pedro, the concierge .. I don't know what's wrong with this guy, always smiling and making us feel at home, never seen anyone like that , so genuine.
The rooms are a little outdated, like plugs and AC controls , but that did not matter.
The pools is great and contrary to other reviewers , we really enjoy the calm beach.
We went with a baby and the hotel was perfect. Will be coming back soon
2 de diciembre de 2013
Rated 5 out of 5 by carol452 nice hotel - would come back
stayed at this hotel for 7 nights. I had a wonderful experience. I personally dealt with Angel and Josefina. Angel works in the Royal Beach Club. He always had a smile on his face. I liked the fact that he called me by name and remembered each day what drink I liked. Josefina works at the front desk. She is a very helpful lady. She always said hello as she saw me leaving for the day.
The pool was never crowded. The water in the pool is very refreshing. The water by the beach was very warm. There were plenty of chairs by the beach.
The staff are very friendly.
tips - Ask for a higher floor. The marina is about a 10 minute walk from the hotel. Beware there are timeshare people in the marina and on the walk to the marina.
I would come back,
I had a bit of confusion on my first night for the green choice problem. The card you hang on the door does not it is not applicable for the 1st night. I found this out from the front desk. This should be looked into by the Westin.
22 de noviembre de 2013
Rated 5 out of 5 by Vinn Excellent Vacation
My wife and I just spent two weeks at this hotel. What a surprise with the professionalism of the staff! We had an amazing time and the staff went above and beyond their duty to make us feel comfortable.
We highly recommend this hotel while visiting Puerto Vallarta. The service was excellent. We never encountered any problems at this property and the rooms that we were given had spectacular views not to mention the nice Jacuzzi. We were upgraded to the Jr. Suite by the front desk Manager, Josefina since she recognized our Platinum status. I stayed at various properties in the Starwood chain and by far this property is on top of my list to return to with my family.
We want to give special thanks to Pedro (Entrance), Josefina (Manager), Angel (Royal Club), Jacet (Pool Food Service), Jorge (Front Desk), Lourdes and Carmen (Room Maintenance). Overall all the staff we met were very courteous and professional. Thank you all for making this a memorable experience. Thank you Josefina for always being very helpful!
14 de noviembre de 2013
Rated 5 out of 5 by ncrv Very nice Hotel
We where here for 5 days and I will say the Hotel and Staff was great, the Palmar restaurant was excellent with service to match, ask for Javier great waiter. The Club level was just as good an the waiter at the club Angel was a fantastic individual, last but not least compliments to Pedro, if you need to know anything about PVR ask him, give us recomendations for dinner and the restaurants were excellent .
23 de septiembre de 2013
Rated 5 out of 5 by tomtraveler Great Resort!
My partner and I just returned from a trip to Puerto Vallarta for my birthday! I cannot really say anything negative about this resort. Yes, the property is a little older, but it is meticulously maintained and spotlessly clean. We received a room upgrade with my gold status and the staff was kind enough to leave a birthday dessert for us in our room. The staff was amazing - from the front desk, pool bar, and restaurants. They genuinely cared that we had a great time. I would go back!
20 de septiembre de 2013
Rated 5 out of 5 by Saul811 Amazing Hotel
By far this has been the best hotel-resort i been too. Graet service and clean. Every one makes you feel at home starting with Pedro at the bell desk, Esmeralda at frontdesk, Adrana at the Spa, and Damian from the bar/pergolas service they all made my stay very pleasant. THANK YOU
15 de agosto de 2013
Rated 5 out of 5 by DB08 Impeccable service
My wife and I stayed at this hotel in March of 2013 for our 20 year anniversary. We had stayed at this hotel several times before but it had been about 4 years since our last trip. Our trip 4 years ago, while over all the outcome was enjoyable we did have several issues throughout our stay. The major issue involved several band aids and a doctors visit to our room for our children from the hotels pool being resurfaced cutting up our children's hands and feet. When we returned on this trip the service we received was better then we could have ever imagined. We were warmly greeted first thing by Pedro the Bellman whom recognized us from our last trip 4 years before. Then the service we received in the club room each morning and each evening by Angel was also highly warm and friendly. He went out of his way to make sure everyone was fully taken care of and treated like family. It was a joy to get to be served by him. On our 2nd day there we ran into Victor whom also recognized us from our previous trip. Victor stopped to see us everyday and did everything he could to make sure we were having the best vacation possible. We also had amazing service from at the front desk manager whom made sure to get us into a upgraded room as soon as one was available. Other employees we felt gave great service were: Ismael, Reyes, Carlos and our Maid-she always was smiling. They all seem to want to make you feel as though you are part of their family and you are home while you are with them, and they will try their best to make sure we had the best possible vacation ever. And we did. We did not want our children's last experience at your hotel to be the one where they had their feet and hands were cut up so we have now booked another trip to your hotel later this month with them. We can't wait to bring them back after the experience we just had to also experience the exceptional service and atmosphere your hotel has to offer. Please be sure to thank the staff we have mentioned for their exceptional service-we have done nothing but tell every one that asks about our trip about how amazing we were treated by your staff.
2 de mayo de 2013