Rated 5 out of 5 by DB08 Impeccable service
My wife and I stayed at this hotel in March of 2013 for our 20 year anniversary. We had stayed at this hotel several times before but it had been about 4 years since our last trip. Our trip 4 years ago, while over all the outcome was enjoyable we did have several issues throughout our stay. The major issue involved several band aids and a doctors visit to our room for our children from the hotels pool being resurfaced cutting up our children's hands and feet. When we returned on this trip the service we received was better then we could have ever imagined. We were warmly greeted first thing by Pedro the Bellman whom recognized us from our last trip 4 years before. Then the service we received in the club room each morning and each evening by Angel was also highly warm and friendly. He went out of his way to make sure everyone was fully taken care of and treated like family. It was a joy to get to be served by him. On our 2nd day there we ran into Victor whom also recognized us from our previous trip. Victor stopped to see us everyday and did everything he could to make sure we were having the best vacation possible. We also had amazing service from at the front desk manager whom made sure to get us into a upgraded room as soon as one was available. Other employees we felt gave great service were: Ismael, Reyes, Carlos and our Maid-she always was smiling. They all seem to want to make you feel as though you are part of their family and you are home while you are with them, and they will try their best to make sure we had the best possible vacation ever. And we did. We did not want our children's last experience at your hotel to be the one where they had their feet and hands were cut up so we have now booked another trip to your hotel later this month with them. We can't wait to bring them back after the experience we just had to also experience the exceptional service and atmosphere your hotel has to offer. Please be sure to thank the staff we have mentioned for their exceptional service-we have done nothing but tell every one that asks about our trip about how amazing we were treated by your staff.
2 de mayo de 2013
Rated 5 out of 5 by Analy62 Great vacations
This hotel has one of the best customer services I ever seen! All employees treat you as family and they are always happy and very willing to help you and to make your life easier at any possible way. The rooms and the facilities are also great! They have all you would like to have for a very comfortable and even funny vacation. This is the 3rd time that I am staying on this hotel and even that I got very impressed for their unique service. Congratulations to all the staff! They are definitely making the difference.
30 de abril de 2013
Rated 5 out of 5 by KatNDSpain Fantastic stay and superb value
I was really impressed with this hotel. Outstanding service all-around, particularly above-and-beyond from Carmen, who cleaned my room; and the concierge, whose name is escaping me (Josefina?).
As Platinum, I received an upgrade to a room with sea views and a whirlpool. Beautiful balcony from which to watch the sunset, although I really liked walking down to the beach to watch.
Pools are lovely, with good food and drink options, and even loaner books. The gym is really terrific.
Was overwhelmed by how great the breakfast buffet was - and I'm not even much of a breakfast person. It's available until 11, though, so works as brunch, too.
Cab into central Puerto Vallarta is only 80 pesos (about $7), and not much more to some nicer beaches. There are also restaurants within walking distance along the Marina.
23 de abril de 2013
Rated 5 out of 5 by Briangoestraveling Fabulous Service
My wife and I stayed at this property on our first visit to Puerto Vallarta. The location is quiet compared to properties closer to the touristic area, however it´s still close enough to easily ride a bus into town. It´s well worth the upgrade to the Club level, as the organizer of the lounge (Angel) is fantastic!
16 de abril de 2013
Rated 5 out of 5 by DoubleR Wonderful Stay
The staff was fantastic. Pedro the bellman treated us like family. The whole staff made us feel as though we were valued guests. Their recommendations for food and activities was spot-on! The rooms were comfortable and clean. I had the chilaquiles for breakfast. The Mexican pastries were delicious. You won't be disappointed. The buffet looked delicious as well. Check in and check out were courteous and efficient. I will definitely return to this hotel. The view from my room (914) was great. There were many different pools and my entire family had a great time.
25 de marzo de 2013
Rated 5 out of 5 by Valentine16 AMAZING!!!!
The Westin Hotel and Staff were simply amazing and far beyond what we expected. My husband and I had such an amazing time. Reyes in the bar by the beach was awesome, Eloy in the resturant was just wonderful, and Daniel at the front desk was a rockstar. Thank you for all the great memories!!! We will definitly be returning one day!!!!!
21 de marzo de 2013
Rated 5 out of 5 by wmson6465 Relaxing Trip
Westin continues to earn my trust as I have yet to experience a bad stay. The facility is older and it appears as though it has been awhile since it was last renovated but its a warm and wonderful resort. It is close to central PV, but not on hotel row so it's less chaotic a plus during the Spring Break / Pre-Easter time period. The #1 asset of the resort is the staff and their eagerness to exceed your expectations on service. Food & drinks are outstanding! Beds were not as comfortable as the heavenly beds I am used to sleeping on when staying at other Westins.
16 de marzo de 2013
Rated 5 out of 5 by helliottlaw Great Hotel and the Price is Right
Not much to say other than I had a very pleasant experience at this hotel and it didn't break the bank. Would stay here again if the opportunity arises.
15 de marzo de 2013