Rated 5 out of 5 by Patty00 Best resort in Puerto Vallarta
I have stayed at the Westin Resort, Puerto Vallarta seven times in the last seven years. My recent visit was April 8, 2015, for a week. When you stay at this resort you really know you are in a five-star resort: excellent, friendly service, gorgeous surroundings and it's close to the beach. Dining at El Palmar and Arrecifes restaurants is a treat - great food, service and ambience. Arrecifes is just off the beach with view of the sun sinking behind the ocean. The room service is prompt and friendly. The rooms are clean and spacious with extremely comfortable beds and balconies with lovely views of the palm tree-lined lagoon-shaped pools and/or ocean. At night I can hear the surf in my room. The staff is so attentive and it is their goal to make sure you have the best possible stay at their resort. Eulogio helped me find on the map the place in town that I wanted to see and made sure the taxi driver knew where I wanted to go. Thanks to Eulogio, Hugo, Pedro, Lino, Nestor, Raul, Adan, Santiago, Rolando, Rene and Dany for your outstanding service and for making my stay at the Westin the very best! Already looking forward to next year!
April 24, 2015
Rated 3 out of 5 by Speers13635 A little disappointed...
We are on our 2nd to last night of our stay, and there has been obnoxiously loud music played till a ridiculous hour almost every night that we have been here. I understand that this is a hotel, and there are large events, but you need to ensure the comfort of other guests as well, not just the ones that are partying on the beach. Perhaps offering earplugs to guests when there is a large event? I don't know...just SOMETHING. Very irritating that we came here to relax and catch up on sleep (we have 3 small kids) and we can't even go to sleep at a decent hour.
Otherwise, our stay has been pretty average. The pools are nice, food is pretty good..not out of this world, but good. Condition of the rooms is fair. Could use a little updating and repair. Our jacuzzi on the balcony was not so much a jacuzzi, but a large bath tub...jets did not work. Beach isn't great. Rocky, and not good for swimming. Beach is much better for swimming closer to downtown.
One other thing I've noticed, is that things don't really come as advertised here. For example, the Club Lounge description on the website says explicitly appetizers and COCKTAILS. Not a cocktail to be found in the lounge. And the evening appetizer selection is very sparse. After a great experience at another SPG hotel Club Lounge, I expected much more than what was offered here. Also, food descriptions on the menu don't seem to match up to what is actually delivered in some cases.
This hotel gets a C from me. We will probably stay elsewhere next time.
April 23, 2015
Rated 4 out of 5 by Elias2626 Excellent Rest, Improvement Needed for Restaurant Facilities
Great hotel overall, really nice place to stay in the calm Marina of Puerto Vallarta. Heavenly Bed deserves its name (great Westin Workout as well). We were a bit surprised by the fact that we had to pay extra for the wooden beds on the beach/garden. We noticed that no other hotel clients chose to use them either (maybe indicating a shared feeling among the Westin population). Finally we were very disappointed with the quality of the beach bar, and hotel restaurant (especially for lunch, and room service facilities, and given the price) -- this does not include however the morning breakfast, which was very adequate.
March 22, 2015
Rated 4 out of 5 by OathaLove Inconsistent treatment
We stayed for 4 nights and had a great room with a view! Went to Yelapa for a couple of days then came back for 2 nights. The room on the second stay had a partial ocean view, and when I asked for an upgrade to a better view I stated that 2 queens were okay instead of a king. The employee said that there was nothing available, but 2 hours later, we spoke to a guest who had just checked in and was also a gold preferred member who got an upgrade. I was disappointed to say the least at this inconsistency. We used all starpoints to stay here and it was our 2nd visit, I had hoped for better treatment!
February 17, 2015
Rated 5 out of 5 by carol452 Wonderful hotel
This in my 3rd time to the Westin and it will not be the last.
First, I want to thank some of the staff, Angel, Arraon, Diana and Veronica the staff that were in the Royal Beach Club. Next I want to thank Josefina, Letica, Dani and Lorenzo. Last but not least the front desk and the valet staff but I can’t remember all of names of these staff members. Overall, the staff are all helpful and friendly. I was on the 8th floor and every day the housekeeper made me an animal made out of towels. Thank you to my housekeeper.
When I first walked into the hotel, I felt like I was at home the staff made me feel like family. To me that is important when they talk to you on a first name basis and they remember you.
There is a gym at the hotel which is very clean. There are 2 pools with towel service. There activities around the pool area, which include: volleyball, bingo and water aerobics to mention a few. Food can be ordered around the pool area.
The beach area is clean. In the evening the beach is a good place to watch the sunset.
The breakfast buffet is downstairs and is open at 7am every morning. I had most of my meals in the Royal Beach Club. The Royal Beach Club is a benefit if you are a platinum member of the Starwood program. If you are not Platinum member this is an extra charge.
I had a beautiful room which had a larger balcony.
I had a very enjoyable stay. I will be coming back.
January 27, 2015
Rated 3 out of 5 by CDS1156 Mystery reservation change
Nice resort - I've stayed 5 times over the last 10 years. The hotel has improved since the last time I stayed there, reflecting the change in SPG category.
However when I arrived as a lifetime Gold member my reservation changed from a Royal beach club room with a certain rate to an "upgrade" with a more expensive rate. I didn't want the upgrade as it did not include the RBC amenities but was told that was all that was available. As well, an upgrade isn't an upgrade if you are required to pay more.
January 25, 2015
Rated 1 out of 5 by LoyalCustomer1980 Needs updating. Poorly managed hotel. GM is clueless.
Way below Westin standards. Dirty, in desperate need of updating and generally very poorly run hotel.
General Manager was unprofessional and clueless on how to handle our many issues which included, non-working WIFI, TV didn't work, dirty room and filthy pool and a pathetic concierge service which botched our reservations.
Not at all happy with the experience. I gave this feedback to the GM and he didn't seem to care. It leaves a real bad taste in my mouth.
January 8, 2015
Rated 5 out of 5 by TIKVA1231 The entire staff is amazing + the spa is absolutely gorgeous!
The entire staff is amazing, friendly + full of love and life. The spa is absolutely gorgeous + the grounds are well maintained.
The bathrooms could use a little upgrade but they are still very clean. I enjoyed my time there at this resort and look forward to returning as soon as possible!
January 4, 2015