Rated 5 out of 5 by Bagatelle Well located hotel
Stayed during mid-January and had wonderful weather. The view of the ocean and pool was amazing. The hotel is just a 5 minute cab ride from the airport. The hotel is not ultra modern but is nicely designed and well looked after. The staff are all very helpful and seemed keen to deliver excellent customer service.
The pool was a good size with many loungers available. The beach is not huge and is contained between 2 rock breakwaters. However, the sea here is calmer than most other beaches in P.V. where there can be strong waves and undertows.
Overall we had a very good stay at this Westin.
If you use a lot of electronic gadgets you may consider bringing a power bar as electrical outlets in the room are limited. You may also occasionally encounter that Mexican drain smell in your bathroom.
We had a connecting room with a locked door between us and the next guestroom.
Having a doorway rather than a thick wall meant that we heard a lot of noise from the guests next door. Unfortunately we were kept awake well after midnight on a number of nights by shouting and swearing from the adjacent room. There were other strange sounds from that room, possibly a pet, that compounded the problem. In retrospect we should have requested a room change as our neighbouring guests rather blighted an otherwise excellent stay.
31 janvier 2014
Rated 5 out of 5 by MizzA Viva La Mexico
The Westin was the perfect place for me to stay for my solo trip to Puerto Vallarta. I knew that I would safe and well taken care of, and that i was. The breakfast buffet is AMAZING, so much great food for a good price. Fresh juices, omlette bar, frech toast, chilaquiles, you name it they had it.
I stayed on a Starwood Preferred Guest floor. The room was huge, and clean, the bed was dreamy, and the bath room with separate tub and shower was nice added touch as was the balcony.
The location is perfect for trips into Old Town, or walking along the Marina. You are close to downtown and old town but also in a quiet resort area. The best of both worlds. I hope to return and stay there again soon!
30 décembre 2013
Rated 5 out of 5 by jorchm Nice SPG Property in Puerto Vallarta
Had been staying in this hotel for the last three times and haven't been disappointed of it. Throughout my stays I've learned some hints that make future stays more comfortable and get more for what you pay. It is a nice hotel in Puerto Vallarta, it is truly not the most modern and updated, but it is kept in good shape enough to guarantee the comfort of the guests. The Hotel is located in the Marina Vallarta section, next to the cruise terminal and 5 minutes away from the airport and downtown Puerto Vallarta. The beachfront is one of the best in Puerto Vallarta. The swimming pool and the gardens are gorgeous, with plenty of room and well-kept furnishings.
This property is definitely an excellent choice if you are using Free Night Awards or Cash & Points. A good thing to do is also to take the option that the hotel offers after booking or at check-in which is the upgrade to the Royal Beach Club section. The difference for the upgrade worth it with the amount of money you save by having breakfast and lunches at the lounge. Also, not less important to mention that the service and the ambiance of the lounge is excellent. Another good thing about the RBC is that the rooms are located on the higher floors, therefore are less noisy than the lower ones. The rooms and suites with Jacuzzi tubs in the top floors are the best. Perfect for relaxing and have amazing sunset views.
Theme nights at the restaurants are nice. Don't miss the "Mexican" night which offers an exciting and wide buffet of Mexican food. They also have live "mariachi" or "trio" music playing at some nights.
The Westin has also an "All-Inclusive" option which is good in case you don't want to get out from the hotel. A little bit pricey, but again it's worth if you plan to have all your meals and unlimited drinks at the hotel.
29 décembre 2013
Rated 5 out of 5 by gfmsugrad Awesome Place!
I love this property; it is far enough from town, located in the Marina, to give you wonderful peace and quite. However, it is a very easy bus/taxi ride to town. This property is very close to the airport, but not noisy at all.
Two staff members went above and beyond. Josephina at check in was fantastic, she made me feel very welcomed and offered a wonderful upgrade to a deluxe room even after my SPG suite nights award request did not get honored. It wasn’t a suite but it was a nice room with a hot tub on the balcony. Luis, who I think worked in conventions/groups, offered up great information about the property and great places to go to do really fun things!
The lobby has been redone and is wonderful; a great space to just sit, relax, and unwind. The club lounge is nice and has good service, but the food quality has gone down a bit since I was here two years ago.
The drinks at the pool are expensive (and slightly a different price each day) but do have a very generous shot (or two) in them.
The only problem I had at this property was I requested the green choice for three nights, but only received a card from housekeeping for 1 night. But upon check out, I was given credit on the spot for the three nights.
Be aware if you go to OXXO (like a 7 11 store) across the street make sure to watch the change they give you back. On this trip I went there 5 times, and each time they tried to short change me and/or double ring a couple of items; it was a different cashier each time; so it appears to be a store policy! Simply know your money or ask for a receipt and check it very carefully! This is the first time in PVR I have experienced this problem, and it was only at the store across from this property.
5 décembre 2013
Rated 5 out of 5 by JavieryNoah Amazing hotel and staff
My wife, baby and I stayed on this hotel last week. As a platinum we were treated like kings.
The Club Lounge is great, Angel , the waiter , who's been working 20 years there is very attentive.
Pedro, the concierge .. I don't know what's wrong with this guy, always smiling and making us feel at home, never seen anyone like that , so genuine.
The rooms are a little outdated, like plugs and AC controls , but that did not matter.
The pools is great and contrary to other reviewers , we really enjoy the calm beach.
We went with a baby and the hotel was perfect. Will be coming back soon
2 décembre 2013
Rated 5 out of 5 by carol452 nice hotel - would come back
stayed at this hotel for 7 nights. I had a wonderful experience. I personally dealt with Angel and Josefina. Angel works in the Royal Beach Club. He always had a smile on his face. I liked the fact that he called me by name and remembered each day what drink I liked. Josefina works at the front desk. She is a very helpful lady. She always said hello as she saw me leaving for the day.
The pool was never crowded. The water in the pool is very refreshing. The water by the beach was very warm. There were plenty of chairs by the beach.
The staff are very friendly.
tips - Ask for a higher floor. The marina is about a 10 minute walk from the hotel. Beware there are timeshare people in the marina and on the walk to the marina.
I would come back,
I had a bit of confusion on my first night for the green choice problem. The card you hang on the door does not it is not applicable for the 1st night. I found this out from the front desk. This should be looked into by the Westin.
22 novembre 2013
Rated 5 out of 5 by Vinn Excellent Vacation
My wife and I just spent two weeks at this hotel. What a surprise with the professionalism of the staff! We had an amazing time and the staff went above and beyond their duty to make us feel comfortable.
We highly recommend this hotel while visiting Puerto Vallarta. The service was excellent. We never encountered any problems at this property and the rooms that we were given had spectacular views not to mention the nice Jacuzzi. We were upgraded to the Jr. Suite by the front desk Manager, Josefina since she recognized our Platinum status. I stayed at various properties in the Starwood chain and by far this property is on top of my list to return to with my family.
We want to give special thanks to Pedro (Entrance), Josefina (Manager), Angel (Royal Club), Jacet (Pool Food Service), Jorge (Front Desk), Lourdes and Carmen (Room Maintenance). Overall all the staff we met were very courteous and professional. Thank you all for making this a memorable experience. Thank you Josefina for always being very helpful!
14 novembre 2013
Rated 5 out of 5 by ncrv Very nice Hotel
We where here for 5 days and I will say the Hotel and Staff was great, the Palmar restaurant was excellent with service to match, ask for Javier great waiter. The Club level was just as good an the waiter at the club Angel was a fantastic individual, last but not least compliments to Pedro, if you need to know anything about PVR ask him, give us recomendations for dinner and the restaurants were excellent .
23 septembre 2013