Rated 5 out of 5 by ik58 Great vacation destination
Just came back from Puerto Vallarta. We had a great time at the Westin. The staff was friendly, the rooms are large, the hotel is beautiful and well preserved. The club lounge is really unique: excellent breakfast at the bar, and drinks and appetizers at the spacious lounge in the afternoons. The hotel is walking distance to Marina Vallarta, that has a lot of restaurants, but mostly on the touristy side. The authentic Mexican food is downtown, which is a 20 minute taxi/bus ride away. The one inconvenience (although my stay was a vacation, so I should not be complaining) is that the internet provider blocks access to VPN so I could not connect with work. Hopefully that gets fixed for next year, as I am really looking forward to another vacation at the Westin in Puerto Vallarta.
December 28, 2011
Rated 2 out of 5 by babs33 Very Disappointing
This hotel at one time was lovely, but it badly needs a renovation. Upon arrival, we were given a pool view room even though our reservation "guaranteed" a partial ocean view room. The room had two broken lamps, and there were stains on the furniture and shades. The furniture was old and out-dated. There were very few English TV stations available.
Due to a dispute with a timeshare property, there is an ugly green fence across the middle of the property. Hotel guests cannot get to the adult pools due to the fence and are forced to use only childrens' pools on the hotel property. Very unsatisfactory.
The tennis courts are in deplorable condition. Of the three courts, one is totally unplayable, and a second court has a worn spot on the carpet surface that could lead to serious injury. The nets are worn out and ripped, and all the latches on the fence doors are broken. Despite this poor situation, the hotel still charges guest $15/hour for day time use of the courts. A rip-off!
The restaurant has an over-priced breakfast buffet, and only 4 entrees for lunch and no sandwich offerings. The food is fair at best and the pre-printed menu never varies.
Honestly, this hotel should be closed for total renovation or leave the Westin system. The situation with the pools should be resolved so that guests are not fenced in behind an ugly green "Berlin Wall" and denied use of the adult pools. Avoid this property until these issues are resolved and stay at the Sheraton instead.
December 9, 2011
Rated 5 out of 5 by jorchm Nice SPG Property in Puerto Vallarta
Had been staying in this hotel for the last three times and haven't been disappointed of it. Throughout my stays I've learned some hints that make future stays more comfortable and get more for what you pay. It is a nice hotel in Puerto Vallarta, it is truly not the most modern and updated, but it is kept in good shape enough to guarantee the comfort of the guests. The Hotel is located in the Marina Vallarta section, next to the cruise terminal and 5 minutes away from the airport and downtown Puerto Vallarta. The beachfront is one of the best in Puerto Vallarta. The swimming pool and the gardens are gorgeous, with plenty of room and well-kept furnishings.
This property is definitely an excellent choice if you are using Free Night Awards or Cash & Points. A good thing to do is also to take the option that the hotel offers after booking or at check-in which is the upgrade to the Royal Beach Club section. The difference for the upgrade worth it with the amount of money you save by having breakfast and lunches at the lounge. Also, not less important to mention that the service and the ambiance of the lounge is excellent. Another good thing about the RBC is that the rooms are located on the higher floors, therefore are less noisy than the lower ones. The rooms and suites with Jacuzzi tubs in the top floors are the best. Perfect for relaxing and have amazing sunset views.
Theme nights at the restaurants are nice. Don't miss the "Mexican" night which offers an exciting and wide buffet of Mexican food. They also have live "mariachi" or "trio" music playing at some nights.
The Westin has also an "All-Inclusive" option which is good in case you don't want to get out from the hotel. A little bit pricey, but again it's worth if you plan to have all your meals and unlimited drinks at the hotel.
December 29, 2013
Rated 5 out of 5 by Redbarn Great place to go in Mexico
We have not found a better place to go in Mexico. As a Platinum they got in touch via Email a month out to see if we had any special needs. We had a very private Balcony with our ownJacuzzi.
The marina across the street has at least 10 Restaurants many with great food.
The town is very safe. We feel very welcome .
The Concierge Lounge is one of the best in Starwood.
October 21, 2011
Rated 1 out of 5 by yinyin old, toilets don't flush, dirty pool,
under renovation, old, toilets by cafe don't flush, dirty pools, not relaxing, not much variety of food, SPA massages do not give full time on massage, HOWEVER STAFF IS FRIENDLY!!!!!
October 3, 2014
Rated 5 out of 5 by amolavi What's Not to Love
This was my second visit... i went 4 years ago... loved it then... went back with friends to celebrate a 40th birthday... 4 night stay... cash, upgraded to one bedroom, duplex suite with my plat status...
as i was checking in, one member of the management team came out of the office and remembered me from my last stay... what more could you ask for.
Room was fantastic, although one of the minibars was unplugged and thus totally warm...
Jacuzzi was definitely used... the two balconies... definitely used...
the Platinum suite for breakfast and dinner is one of the best in the Westin network (aside from Asia) and if you had a late lunch... the food for "dinner" could easily satiate...
the propert is far from Old PVR, but taxis are about $7 (pay in pesos) -- so what's to complain...
my ONLY beef... they have put up this really strange plastic fence in between the Westin and the Regina (SPG TimeShare)... it's just an eyesore IMO
June 30, 2012
Rated 5 out of 5 by DB08 Impeccable service
My wife and I stayed at this hotel in March of 2013 for our 20 year anniversary. We had stayed at this hotel several times before but it had been about 4 years since our last trip. Our trip 4 years ago, while over all the outcome was enjoyable we did have several issues throughout our stay. The major issue involved several band aids and a doctors visit to our room for our children from the hotels pool being resurfaced cutting up our children's hands and feet. When we returned on this trip the service we received was better then we could have ever imagined. We were warmly greeted first thing by Pedro the Bellman whom recognized us from our last trip 4 years before. Then the service we received in the club room each morning and each evening by Angel was also highly warm and friendly. He went out of his way to make sure everyone was fully taken care of and treated like family. It was a joy to get to be served by him. On our 2nd day there we ran into Victor whom also recognized us from our previous trip. Victor stopped to see us everyday and did everything he could to make sure we were having the best vacation possible. We also had amazing service from at the front desk manager whom made sure to get us into a upgraded room as soon as one was available. Other employees we felt gave great service were: Ismael, Reyes, Carlos and our Maid-she always was smiling. They all seem to want to make you feel as though you are part of their family and you are home while you are with them, and they will try their best to make sure we had the best possible vacation ever. And we did. We did not want our children's last experience at your hotel to be the one where they had their feet and hands were cut up so we have now booked another trip to your hotel later this month with them. We can't wait to bring them back after the experience we just had to also experience the exceptional service and atmosphere your hotel has to offer. Please be sure to thank the staff we have mentioned for their exceptional service-we have done nothing but tell every one that asks about our trip about how amazing we were treated by your staff.
May 2, 2013
Rated 5 out of 5 by KatNDSpain Fantastic stay and superb value
I was really impressed with this hotel. Outstanding service all-around, particularly above-and-beyond from Carmen, who cleaned my room; and the concierge, whose name is escaping me (Josefina?).
As Platinum, I received an upgrade to a room with sea views and a whirlpool. Beautiful balcony from which to watch the sunset, although I really liked walking down to the beach to watch.
Pools are lovely, with good food and drink options, and even loaner books. The gym is really terrific.
Was overwhelmed by how great the breakfast buffet was - and I'm not even much of a breakfast person. It's available until 11, though, so works as brunch, too.
Cab into central Puerto Vallarta is only 80 pesos (about $7), and not much more to some nicer beaches. There are also restaurants within walking distance along the Marina.
April 23, 2013