Rated 4 out of 5 Anniversary stay - great
I recently stayed in the Westin Cancún hotel for our anniversary getaway. It was a modern, relaxing experience.
The hotel is great for modern and young couples:
- it provides a great fitness area for getting the morning workout done and starting the day ok. Outside running routes are also provided.
- The Spa (which we used for a massage) is very good, with attentive staff. Insider's tip: if getting a couples' massage, you can ask for the treatment to be done in one of the outside huts, that overlook both the ocean and the lagoon.
- The breakfast buffet and lunch menus have healthier, lighter alternatives. Tip: if your rate doesn't include breakfast, you can ask for a cold breakfast buffet that includes cereals, fruits, cold choices and bread, without including all hot choices. Great option, if like me, you are trying to have a healthier breakfast.
- Nice outdoor bar with cocktails before heading out to Cancun's nightlife.
- Parking is free and indoor.
In general, a great experience.
Special mention to the hotel staff that were very friendly and tried to accommodate our needs.
Since it was our anniversary, the room was decorated: great detail!
The spa therapists are very professional and attentive. Special mention to them. You definitely do not want to miss the spa treatments and facilities.
May 26, 2015
Rated 5 out of 5 by Placid Quick Trip, With A Problem
Quick Trip; With a Problem
The problem was my daughter; it was just the two of us. Her first
trip to Cancun staying at the Westin Resort and Spa, she loved, loved
the hotel, the food, the staff. She wants to sell everything and move to
Cancun, building a home next to the Westin. She would not
want to miss seeing Marco every morning for breakfast or Isai every
evening at the RBC. Both men were excellent servers yet both went
out of their way with additional enlightening information.
Marco taught Spanish to our daughter, Isai shared his knowledge on
the big event of the May turtles. We only wished the slow-poke turtles
would have moved faster or we could have stayed longer, maybe
another time we can attend this happening!
One of the nicest and most helpful person at the Westin is Laura,
Guest Service Manager. She is a gem, to know her is to
Concerning our daughter selling her home and moving next to the
Westin; think she would have to build a sand castle and live
in that, on the best beach, in Cancun $$$$
May 20, 2015
Rated 4 out of 5 by hijoma Staff takes the hotel from good to great
I just wrapped up either my fourth or fifth stay at this property in the last few years. There are cheaper hotels in Cancun, and there are more luxurious hotels in Cancun, but I keep returning to this hotel because of the high level of service I get as an SPG Platinum guest. In fact, it’s one of my favorite hotels in the system.
My favorite part of the hotel is the access to the Royal Beach Club, which my Platinum status gives me. The team that works in the lounge is superb. The breakfast buffet is comprehensive and delicious (and wow, do I love those mimosas, juices, and that green sauce!). Marco and Bernardo do a fantastic job in the lounge in the morning. I recognized them from my previous stays and am glad there are familiar faces at the property. Both of them are incredibly personable, welcoming, and eager to meet the needs of guests.
In the evenings, I tremendously enjoyed the Royal Beach Club happy hour with complimentary drinks and hors d’oeuvres (which has improved offerings since my last visit in June 2014). I really appreciate that Isai learned my favorite drinks, anticipated my needs, and offered great suggestions (such as the grape caipirinha!) for drinks I might like. Those are great skills to have in a hospitality role. It’s that kind of service that makes me incredibly loyal to Starwood and this property. I also have to give credit to Pita, the bartender, for being quick behind the bar and also being very personable.
Beyond the Royal Beach Club, all of my other interactions with staff have been top notch. Laura, the Guest Service Manager, was incredibly welcoming upon my arrival and made me feel like I was returning to a second home. Gloria, the concierge, did a great job reminding me of the activities and opportunities in Cancun and the surrounding area.
This hotel has a fantastic and incredibly hospitable staff that should be a model for many other Starwood hotels. I’m eager for my next trip down to the Westin Resort & Spa Cancun!
May 18, 2015
Rated 5 out of 5 by etchie69 just a few things to tweak
It was obvious to me this property was purchased and made to be a Westin Property. Granted it's Mexico I didn't like the bugs that were in my first floor room. But the Guest Services Mgr Lorde acted quickly to get me another room.
Three restaurants almost had the same foods. After 3 days I wanted to go off site for lunch and dinner. Taste of the food was bar none. I very much enjoyed it.
The wait staff is entirely too slow to bring the check. You ask for the check then they go to the computer. Then they come back to ask your room number. Then they go back to the computer and maybe 10 minutes later brought the receipt to sign. Each time it took at least 15 to 20 minutes to bring the check. That was very annoying.
The Heavenly Spa staff were the absolute best. Caroline and Sandra treated us like royalty. I definitely enjoyed the Spa. The pools were clean. Even the bathrooms were clean.
After staying in Punta Cana, DR this place left a lot to be desired.
May 13, 2015
Rated 5 out of 5 by Consultant Excellent Vacation Place for Fun & Relaxation!
We took our family to Cancun, Mexico for Spring Break this year (April 2015). We had a fantastic time between the excursions (e.g., Mayan Ruins, Xplore, etc.) and relaxing on the beach. We stayed in the Royal Beach Club Room at the Westin Resort and Spa, which faced the lagoon. It was nice and quiet and had a beautiful view. The breakfast buffet is great and offers a variety of great food. I really enjoyed having the private pool for the club. It was great for the kids! The beach area is kept very clean. I loved the cushioned beach lounge chairs under the grass umbrella/table. The location is great if you want to be away from all the other hotels. A couple nights we took the bus downtown - if you want a true Mexican cultural experience. It is about an hour bus ride and cost about $1.00 USD per person. This hotel is located at the end of the "Hotel Zone". Therefore, giving you more peace and quiet. The front desk hotel staff are very helpful in scheduling and helping you purchase your excursions. Besides the fantastic location, what truly makes this hotel a 5 Star Rating is its STAFF! I am in the consulting field and travel extensively for work. This place by far has the BEST CUSTOMER SERVICE I have ever experienced! There are two people who always went above and beyond to make us feel welcomed and comfortable, they were Marco and Bernardo in the Club Lounge. My children loved the overall experience so much, that we are planning to come back again next year (and also bring additional family and friends with us).
May 6, 2015
Rated 5 out of 5 by spasungirl In one word: paradise
This is an updated review based on my recent March 26-March 31 stay (my tenth stay over the past seven years). I keep returning to the Westin Cancun Resort & Spa because it is incredibly beautiful and peaceful property, with friendly, caring and very helpful staff (true for all housekeeping and room service, poolside bar & food staff, and front desk). This is an older property but it is very well-maintained (i.e., I noted this trip that in the past year the interiors of both pools been resurfaced with a blue-colored non-slip coating that enhances the beauty of the pools) and exceptionally clean. The architecture and decor is aesthetically spare: open spaces, white-washed stucco walls, tile floors...which I appreciate as a cool and soothing contrast to the glorious colors of the ocean, landscape, and sky (including radiant sunrise up over the oceanfront and glowing sunsets enjoyed from the second pool area on the lagoon side of the hotel). The beach is spectacular: very fine sugary sand and the most readily swimmable waters (many Cancun beaches are beautiful to look at but with treacherous currents or very rocky: the stretch of ocean immediately in front of the Westin is most often ok for average to strong swimmers: more often yellow flag rather than green flag conditions--compared to mostly red flag at other Cancun beaches; also the waters are crystal clear and seaweed is usually very scarce to non-existent in this area--another recent reviewer who commented on lots of seaweed must have had the bad luck to visit after a significant storm??). There are lots of lounges and little side tables around both pools and on the beach (and again, very well-maintained: all new beach furniture this year :) as well as umbrellas and the more permanent palapas made of woven reeds (with wooden table base).
I am well-traveled and somewhat of a "foodie," and at the Westin Cancun I enjoy their generous breakfasts (usually get room service breakfast on my balcony...especially enjoy the huevos rancheros and the huevos divorciados) as well as all of their grill and/or mexican offerings for lunch and dinner: always fresh ingredients, carefully prepared, and generous portions (poolside, try the ceviche, excellent guacamole/chips, and the "macho nachos" *one order is hearty enough for 2 persons; fajitas for dinner)...there is also American pool fare (hamburgers etc) as well as continental menu items, but I prefer to enjoy the tastes of the region. Similarly, the bars (two in pool area and a lobby bar) are well-stocked for whatever your drink is and the margaritas are great but the fresh fruit daquiris and coladas should not be missed: simply the best-ever mango daquiris; next best are their pina-coladas (ask them to add fresh banana :). In sum, consistently friendly efficient staff hustle around taking care of everything so you can enjoy slowing down your own pace and settling into the paradise that is the Westin Cancun. Every year I hate to leave...and can't wait to return again.
Last, a special thank you to Haydee, Laura, and Jorge for all of their assistance in working out my room arrangements for my visit this year: I had booked non-refundable air tickets before making my reservation for the Westin as I was booking two months ahead, generally same time of year I usually stay, and...found out their was one night in the middle of my stay where the Westin was already completely booked up. Haydee patiently worked until she was able to confirm a room, Laura made sure everything was in order, and Jorge was exceptionally gracious in welcoming me back upon arrival. Ahhhh the Westin Cancun :) *if you want more detailed property description, see my earlier reviews.
May 3, 2015
Rated 4 out of 5 by CliffeCollins Birthday Vacation
We stayed at the Westin for 5 nights for a 40th birthday celebration. We chose the all inclusive package, and for the most part enjoyed all the resort had to offer. However, upon checkout I learned we were overcharged by several hundred dollars. I have alerted the property as well as filed an inquiry with my credit card company. I hope this is resolved soon. Other than that, I have no complaints.
The weather was beautiful the entire time. The staff (especially our personal concierge Rafael) were very responsive, helpful & polite. Rafael helped us arrange our tour to the Ek Balam (which was a amazing) & answered any question we had. Francisco made amazing drinks, and we looked for him daily at the many bars throughout the property.
The hotel is conveniently located, with the bus & numerous attractions just steps away. I highly recommend it, and would definitely stay here again. I'd love to see the property once it has been renovated/updated.
May 1, 2015
Rated 5 out of 5 by Matalots Great stay
Hotel was located on the quiet end of Cancun..south end. Great section of beach.
Hotel staff did a great job. I stayed with my daughter in the Royal Beach Club and we enjoyed the included breakfast and happy hour each day. Thank for the great service Marco!
Would stay here again in a minute. Not a 5 star resort but a solid 4 star experience. Great beach, Pool, friendly service, nice people. Awesome service.
Room was very pleasant, perhaps could have used a little upgrading but in reality everything was very nice, clean, comfy heavenly, great shower, nice health club and spa. Could not ask for more.
April 10, 2015