Rated 3 out of 5 by noname1000 Nice hotel but nothing special
We had a nice stay at The Westin. The rooms were comfortable (though it was odd that there was no dressing table and our toilet was also broken). The facilities were as expected of a hotel on Grand Cayman. The best feature is that it is on a nice part of Seven Mile Beach.
What let the hotel down was the check-in staff. They were quite frankly, very unfriendly ,curt and rude. Even when it was apparent that they had mucked up our check in (and the person next to us!) there was no hint of apology. There wasn't even a greeting when one went up to the check in desk. This was the same for our departure when we checked out. I am also sad to say, that this was also the same at the restaurant where we had Sunday brunch.
My advise - train your staff to have manners.
April 10, 2014
Rated 1 out of 5 by gillyjacob Grand Cayman Westin has bad insulation
Not a restful resort, our rooms were in a noisy area of the hotel and it was very loud at night.
April 14, 2014
Rated 5 out of 5 by Mimi27 Beautiful place to stay
Beautiful location at grand cayman. Wonderful view of beach and ocean!
April 13, 2014
Rated 5 out of 5 by MarkSr great resort
We have vacationed several times at the Westin and have enjoyed it more and more each time. The amount of beach umbrellas were a great addition. The staff we dealt with from reservations to beach attendants were all very attentive to our needs. We highly recommend this resort.
February 26, 2014
Rated 2 out of 5 by bgabriel Disappointing experience for a Westin
Our experience failed to meet the high standards for cleanliness and service that we've come to expect and enjoy from Westin. The service was consistently slow and occasionally less than friendly. The room and facilities were dated and surprisingly unclean.
April 8, 2014
Rated 5 out of 5 by Lin42 Fabulous!
We just returned from a 6 night stay. This hotel was wonderful. After reading some of the reviews, we were a little nervous about our stay. We had a wonderful vacation and would highly recommend this hotel. The hotel is situated in a breathtakingly beautiful location. As you leave the lobby, you walk through large glass doors to the pool area and then step down to gorgeous white sand and the Caribbean Sea. My kids loved the pool and the free juice in the lobby each day. My husband's Platinum status earned us an ocean view upgrade, free WiFi, and complimentary brunch for 2 each morning. We were able to snorkel right off of the beach (Governor's Reef is to the right of the hotel - swim out until you see TONS of tropical fish! Trust me, you'll know when you get there!) We ate lunch at the pool grill each day - which we found to be a fantastic value. (Grilled cheese sandwich, large bowl of fruit and bag of chips for $4) Ferdinand's provided us with a delicious dinner in a quiet atmosphere. The concierge provided us with great info and coupons. They recommended a free Red Sail Catamaran ride to Rum Point for dinner and the Dolphin Discovery experience - both were the highlights of our trip! I can't say enough wonderful things about our experience. It was the best family vacation we have ever had! Thank you Westin!
June 25, 2012
Rated 4 out of 5 by Resident Lovely place to stay
Very nice place to stay, but the check in staff were alarmingly unwelcoming so not the best first impression.
April 7, 2014
Rated 2 out of 5 by Jagman Celebrity
Stayed on a day pass to evaluate this property for future vacations and referrals. Everything went smooth until check out. Bill was not ready, and instead of comping lunch, we was forced to wait almost 20 minures until it could be uploaded to the front desk. Left with a "bad taste" in our mouths. I would think the Westin brand would know how to deal with a situation such as this to satisfy their guests.
April 4, 2014