Rated 4 out of 5 by Steve Too noisy, and more umbrellas
We have stayed at your property 5 or 6 times. It would have been nice to be warned that construction of the small wedding canopy would be going on during our stay. It was very noisy, and definitely hampered our ability to relax. Unfortunately, most of the fixed umbrellas are on that end of the beach, thus hard to escape the noise. MORE FIXED UMBRELLAS ARE A MUST!!!!!
May 29, 2013
Rated 5 out of 5 by Kathleen60 Our experience here was memorable
Our daughter's wedding was held here. The wedding planner went over and above expectations!
Our stay at the Weston was very nice.
All employee's are helpful and knowledgeable.
We will be back!
May 5, 2014
Rated 4 out of 5 by AdamJK Great location
The Westin Grand Cayman occupies a stunning stretch of sand along Seven Mile Beach. The hotel is nice, though crowded (we stood in line 20 minutes waiting to check in.) The staff are friendly and helpful, and the Sunday brunch is excellent.
June 10, 2014
Rated 5 out of 5 by horselover8 best on seven mile beach
The Westin in Gran Cayman is the utimate of warm , friendly, and beautiful resort, with a very accomodation staff, and I would highly recommend it
June 11, 2014
Rated 4 out of 5 by Gauss This hotel needs improvement
Two bad experiences and disapointing ammenities:
1. Bathtub paint was pealing and the hanger for clothes was missing.
2. My room was cleaned after 5:00 pm (no privacy requested) even though I told the cleaning lady.
3. The "excercise room" is certainly not up to standard for a Westin Resort.
May 29, 2013
Rated 1 out of 5 by Tony65 NEVER AGAIN!
Having stayed at many Westin Hotels in the past I must say that my stay at the Grand Caymans was less than favorable. Registration seemed to take a very long time and NO help was offered to get our Luggage up to our room. Since we were a day late in arriving ( No fault of this Facility) due to Airline overbooking flights we couldn't wait for a Hot Shower and a change of clothes. The shower occurred, the HOT part was not meant to be, of course no mention of this at the time of Check In. We find out a hour after our cold Shower that this had been an issue for at least 2 days! A heads up would have been appreciated, it wasn't like they didn't know! We were here on a business trip with 65 rooms booked by our company, we opted to stay a few extra days, Thank Goodness it only ended up being only 1 extra Day, I would not have wanted to had to pay for any more than that! We had one morning the entire trip to sleep in and you can only imagine my extreme disappointment when I received a wake up call @ 6:00A.M. on that 1 morning! The room itself was average at best! I contacted the front desk on both of these instances and to my surprise it took 2 days for anyone to get back to me! This is NOT the type of service I expect from a Hotel of this caliber, I can only assume that they feel their location can make up for their service. The beach was 1st Class, however receiving service was a rarity. It will be a Cold Day and probably a COLD Shower before I would recommend or stay here again. I've been told I would receive 6,000 points for being a SPG Preferred Customer, I haven't seen this nor do I expect too! WHAT WOULD I DO WITH THEM ANY WAY! This has left a very bad taste in my mouth and I can't imagine staying in any Westin for quite some time if this the way a SPG is treated I would rather not be one!
February 23, 2014
Rated 5 out of 5 by jruth51 Returrning to Gracd Cayman
It has been twelve years last time I was in the Caymans . My stay at the Westin could not have been more delightful !
May 2, 2014
Rated 5 out of 5 by SP10 Awesome Hotel!
We are never disappointed with Westin properties. I want to give special thanks to front desk manager, Jessica. She made our stay on the island so worth it. we wanted to extend our stay so when we checked in the 1st night and requested the 2 additional nights was told nothing was available and after the back and forth with front desk (i know it was their busy time) i requested to speak with the manager and thank god i did. Manager Jessica was so pleasant and helpful, within minutes she came back to us with great news and a big smile that we have the room, i gave her a big hug.. Jessica, keep up a great work and see you again , most likely in November! thanks for accommodating us!
March 27, 2013
Rated 3 out of 5 by CraigandHope Not to the usual Westin standards
The location is great, and beach beautiful and super clean. Room decor so-so. Slow running drains in the bathroom sink and tub. Also, the sheets and pillow were very old and not to the usual Westin standard. Hotel staff (especially on beach) very pleasant and eager to please. Pool was crowded with lots of kids.
April 21, 2014
Rated 3 out of 5 by debontheroad Not a 5 star resort
Great location and wonderful beach, but does not have the "feel" of a Westin. With a few exceptions, the staff overall could not have cared less about making me feel welcome or tending to my needs. The physical plant was moderately run down as well. I would give this a 3 star rating in a 5 star locale. Get with it, Westin!! Of note, I never saw a manager (and was there for 5 days!) or was greeted by my name.
December 14, 2011
Rated 3 out of 5 by DCPaul Fantastic location compensates for other deficiencies
Let's get the positives out of the way first: the location is amazing. You're on Seven Mile Beach in the Cayman Islands, how could it not be? Even so, the beach at the Westin is one of the nicer stretches in the whole of the side of the island. The sand is great, the water is warm and clear and there's good snorkeling only 200yd off the beach.
The rest of the resort, however, could use some improvement. The facility feels dated when walking down the halls. You will have a resort charge when you check in that you will probably not expect. The towel hut was completely out of towels (and for that matter, anyone staffing it) by 4 PM when it's ostensibly open until 7. Check-in and check-out took far too long. Per the guide in the room, I tried applying Starpoints to the famous Sunday brunch (which is PHENOMENAL, but you don't have to stay at the Westin to go there), and this one request lengthened our check-out procedure from what should have been 2 minutes to 25; by the time we finally got word it was applied we had to rush out to catch our return flight. They still advertise a Run Concierge service which organizes runs along the beach a few times a week. It sounds like a phenomenal service, but it's discontinued and you won't know it until you ask about it (the promo material still mentions it, as do some travel guides). Well, maybe you don't want to run on the beach but want to work out in the Exercise Room instead? Good luck -- very small and cramped and ZERO ventilation. If you can do more than a couple miles on the treadmill in the conditions, you're a rock star.
Expect everything to be expensive, but this is not a phenomenon unique to the Westin; given the 20% import tax and the pegging of the CI$ at 80% of the USD you'll spend more money than you anticipate.
Bottom line: This was a fantastic place to stay on a three-night resort award. It's idyllically beautiful, accessible to most everything on the western side of the island and a comfortable stay. I'd be far more critical had I been paying a full (or even half) rate. Probably not deserving of a category 5 and could use some improvements but if you've got the points and want a Caribbean destination, you could do far worse.
December 15, 2011
Rated 5 out of 5 by Ryan11 Beautiful hotel with very friendly staff
Just got back from a quick get away with the girlfriend - amazing four days! Hotel was beautiful (doesn't hurt that it is right on a crystal clear blue water beach and pool). Service was fantastic - Hadi and Sandra - thanks for making the weekend special! Had an amazing view from our balcony of the ocean and sunset each night! Definitely plan to be back - and for much longer than four days...thanks guys for an unforgettable experience!
Some quick notes:
Rooms were clean and on-par with the category. Really friendly cleaning people. Balcony is great if you are facing the ocean. Pool was nice when you wanted some shade from the beach and lit up cool colors at night to add to the overall atmosphere. Didn't have issues getting chairs during the day (maybe not a busy week), and certainly didn't have issues getting a frozen drink delivered whenever needed - the servers really work hard and non-stop! Food was decent, but seemed a bit overpriced - $9 hotdog - guess this goes with the theme of cost on the island. We ended up eating out every night anyway - some amazing places on the island. Gym was new and gets the job done, but not going to blow your mind away in terms of options. Cool to have an action group on the resort (Red Sail) for excursions, snorkeling, etc., however truth is there is a place across the street that will have more reasonable prices for some options. Leave it to you to discover. Although... very nice of Red Sail to offer free 30 minute stand up paddle boarding in the morning and they are very friendly.
Thanks again, Sandra and Hadi. Great trip and looking forward to seeing you again in the future!
November 10, 2013
Rated 2 out of 5 by mjk439 Needs improvement
The first room we had smelled like mildew, had no water pressure, and the tub did not drain properly. The room was not cleaned until 4:30pm every day. When we were able to switch rooms after the third night the room was not ready when we were told it would be ready and we arrived to a dirty room with all our luggage. The service for breakfast and dinner was also extremely slow. The positive side is the pool and beach are gorgeous, however; many times there was no staff available to help with chairs and towel set up.
March 19, 2014
Rated 2 out of 5 by Jagman Celebrity
Stayed on a day pass to evaluate this property for future vacations and referrals. Everything went smooth until check out. Bill was not ready, and instead of comping lunch, we was forced to wait almost 20 minures until it could be uploaded to the front desk. Left with a "bad taste" in our mouths. I would think the Westin brand would know how to deal with a situation such as this to satisfy their guests.
April 4, 2014
Rated 1 out of 5 by UnhappyCustomer888 Dirty Bathtubs and Horrible Front Desk Service
HORRIBLE!!!!We were expecting a very modern, clean, excellent customer service, and high end hotel before arrival since the room rate was $300 USD a night. In reality, the hotel was outdated, old furniture, dirty tub (black stains, mold, and not just our room, but other people's room as well), clogged toilet, and leaking pipe which flooded the bathroom (in one of our friend’s room). front desk employees were not the friendliest people. We had to wait 2 and half hours to get into our room since it was not ready yet. In fact, the first day of our stay, very loud music was playing right next to our room due to an event, large traffic of people walking by our hotel room. The doors and windows to the garen area had really bad noise cancelation. Our hotel room was on the 1st floor by the garden. A man actually walked by my window and tried to look inside of my room. I felt very unsafe because the door could easily be opened from the outside. I complained to the front desk agent and explained to them about the situation. This was their response:
Me: “My fiance and I were trying to take a nap in the evening but the music is so loud that we can’t rest. Also there are a lot of people walking by our room and made us feel very uncomfortable and disturbed.”
FD Agent: (instead of apologizing) “You should expect it since you are staying in a hotel. Hotels have events all of time”
Me: “Could you try to move us to another room? Put yourself in my shoe if you are coming here for a vacation and all you hear is loud music and people talking and walking by your room”
FD Agent: “Again, like I said, you should expect this. I would expect to hear loud music if I stay in a hotel. There is nothing I can do. This is completely normal”
Me: “I feel really unsafe since a man walked towards our room and tried to look inside of our room. What if I am changing?”
FD Agent: “well, there is nothing I can do. I will need to ask my manager, but he/she is not available. I will leave you a message in your phone when I could get a hold of my manager”
At this point, we were so fed up with the answer the FD agent gave us. No apologies, the responses were extremely rude and disrespectful. Also, the way the FD agent looked at us was mean and vicious and made us feel like they were just trying to get rid of us. We checked our message on our phone the evening, but did not hear anything. We were so busy with a wedding event we attended that we just gave up with switching the room.
We requested for 1 king size bed, but we got 2 double size beds. The double size beds were smaller than the double bed size in the USA. My fiancé and I are both pretty slim, but had to sleep in separate beds because it was too small for the both of us.
This is unacceptable and will NEVER stay in this hotel again!!!
The only PLUS side of the hotel is the concierge service and the bell desk. They were very friendly and helpful.
May 30, 2014
Rated 2 out of 5 by bgabriel Disappointing experience for a Westin
Our experience failed to meet the high standards for cleanliness and service that we've come to expect and enjoy from Westin. The service was consistently slow and occasionally less than friendly. The room and facilities were dated and surprisingly unclean.
April 8, 2014
Rated 1 out of 5 by gillyjacob Grand Cayman Westin has bad insulation
Not a restful resort, our rooms were in a noisy area of the hotel and it was very loud at night.
April 14, 2014
Rated 4 out of 5 by Gregg Great stay
I'm glad we chose to stay at the Westin. Our room opened out to the pool which is beautiful. The rooms were updated, clean, and comfortable and the beach and facilities were pristine. I took advantage of the gym which was new equipment. Parking was easy and location was great. My only issues were that we had a few small bugs in the room at times and a TV that we had to restart a couple of times due to malfunctioning, nothing serious enough to report to staff. Also, there was no evening activities to do at the facility like a live band, etc.
May 5, 2013
Rated 1 out of 5 by Kevalmon Small tub
We really enjoyed our visit. We will recommend it to friends. We had three negative comments for your consideration. The shower mixing valve would not adjust, turn it to cold and hot it was always hot, the diverted part worked fine. We were in room 211.
We felt the tub was too small and the doors to the bathroom doors did not allow privacy.
Last -the day concierge answered the questions asked, but while not rude, we felt she acted as if we were a bother without offering more information or if her answer helped us.
November 18, 2013
Rated 1 out of 5 by JTerrien Not a good experience
From the check in, we were disappointed with this property. Lack of hot water, actually had no water one morning, rooms not cleaned until 5 pm, slow service at the pool/beach. Certainly not up to typical Westin standards
March 25, 2014
Rated 5 out of 5 by BobandAnne Always good in Paradise
This was our fifth year in a row at the Westin Grand Cayman and the experience was, once again, just excellent. From the tremendous assistance given to us by the Manager of Reservations, to the staff, the house keeping staff, and all those who we interacted with, the time in "paradise" was made even better. We received wonderful treats for both our anniversary and my 60th birthday which occured while we were there. Fantastc!
February 22, 2014
Rated 4 out of 5 by joyce22 The best feature of this hotel is the beach
Our stay at the Westin Grand Cayman had many positive aspects, but also a few negatives. On the positive side, the beach was beautiful. It was very convenient to have Red Sail Sports on property. We scheduled activities daily with them. Lots to choose from. Food was also very good. Loved the Pina Coladas that we were able to order from the beach.
On the negative side, one of our rooms was not ready at check in time. The delay was almost 90 minutes. Very disappointing considering it took almost a half day to get there. The maid service was late on at least 2 days. Its very upsetting to be gone all day and come back to your room and find it unattended. The biggest disappointment was the pool. The water was GREEN and it got worse every day! We never used it. It looked disgusting.
July 25, 2013
Rated 5 out of 5 by Team2Travel Wonderful Experience, Wonderful Staff
We had the pleasure of staying at the resort a couple of weeks ago. Besides the location on beautiful Seven Mile Beach, the service was the most memorable part of the experience. Particularly our experience with Hadi at the front desk. He ensured my wife and I enjoyed our time at Grand Cayman and provided many great recommendations. His enthusiasm and professionalism should certainly be recognized by Starwood management.
We have already recommended the resort to dozens of friends upon our return home.
June 5, 2013
Rated 2 out of 5 by Malluu Shabby, but not chic
Not one of my requests were honored, some due to health reasons. Management simply did not care. Only one elevator worked, ice machine on our floor did not have ice, carpet in the rooms and hallways was stained, ran out of hot water in the shower several times.
March 18, 2014
Rated 5 out of 5 by TravelerCT Get What You Pay For
This resort is great for a true rest and relaxation vacation. The beach is fantastic and the water is clear and cool (warm but not bath water). Plenty of room on the beach to spread out, although umbrellas are difficult to get. Activities to do on the beach for a price otherwise very easy to hang out. Great pool and amenities including beach food/drink service. Some good local restaraunts covering full spectrum of price/atmosphere. The exchange rate and 15% gratuity can add up quick.
April 16, 2013
Rated 2 out of 5 by JB72 Westin Grand Cayman
Remarkably poor service: Room was not clean until late in the day and you literally had to "beg" to get them to clean the room earlier in the day. In addition, the turn-down service was never done (except for the day before departure again after asking the supervisor) and when insisted to get it done, the cleaning lady was very, very rude.
Further, the hotel had an unusually serious problem with flies, literally not allowing us to eat in peace. We noticed that the trash was only taken out after several days, which can explain the flies. Finally, a serious problem with mosquitos should be addressed as well.
June 12, 2013
Rated 3 out of 5 by Kelly1327 Staff attitude needs improvment
Traveling from USA where "client is always right" is a motto in hospitality; we could notice how staff attitude in your establishment is different and sometimes out right rood.
May 27, 2014
Rated 3 out of 5 by jacke91 This hotel was ok
This was my first time staying at the hotel and I was a little disappointed. I am SPG customer and front desk was not as pleasent. I understand it was busy but a smile goes a long way. The shower in our room as well was not working properly.
May 26, 2014
Rated 5 out of 5 by AaronR Love it!
I have stayed at the Westin Grand Cayman a number of times and can't say enough good things about it. The beach is as nice as anywhere in the world. Sugar white sand, aqua water and a great setting. The grounds are clean and the staff is awesome. You can stay here for a long weekend without a car with no problems- good food is close. excellent SPG Platinum recognition too. Try for a ground floor beachfront walkout room if you can.
November 9, 2011
Rated 3 out of 5 by RD6216 Weston Grand Cayman
Over all the facility was nice. The room provided was not the room reserved. I was told that the room with two double beds that I reserved and paid for in advance was not going to be available. I had 2 adults and 2 Children, ages 11 and 14, with me and the room had one King bed and the children were to use air mattresses on the floor. The first night blankets were not provided even after repeated requests. What I found most difficult to understand is that I needs to request and push for a solution, nothing was proactive. I was told that my room would have been available and secured if I had called the Weston directly. I find this policy difficult to understand and I am not motivated to call the Weston directly based on this experience. There were many opportunities to find a reasonable solution but the staff did not seem to care at all.
April 9, 2013