Rated 5 out of 5 by SueB2 Westin Grand Cayman is a great vacation hotel
We have just returned from our eighth visit to Grand Cayman and the Westin Resort & Spa. The new ownership's commitment to the hotel has been welcome and the updates to the rooms, lobby, Workout area, beach amenities and new restaurant, The Beach House are all fantastic. But what has not changed is the warm, friendly and most accommodating staff of the hotel. We have always been treated like "family" and the staff continues to "bend over backwards" to make certain that are needs are met and that are stay is memorable. We will return again to experience the Cayman Westin Experience.
January 1, 2014
Rated 5 out of 5 by McClellan Excellent stay overall
The rooms, facilities and service were excellent. We used all of the restaurants and most of the shops and stores, and all of these were convenient and reasonable. We were especially pleased with the friendly and helpful staff. Thanks for a great vacation.
December 26, 2013
Rated 5 out of 5 by ml222 This is a lovely hotel - as close to perfect as you can get.
This hotel is special to me. I have been here 5 times prior to Katrina. The memories are wonderful - wish it was that time again! I have been to your hotel since the rennovation. Although I didn't stay at the hotel, I walked through and think the Westin in Grand Cayman is still lovely. The lobby, the pool is perfect and so relaxing. The pool bar is great and a nice place to wind down after a long day in the sun/beach.
I like this hotel because it is not too large. It isn't a hassle to run back to your room and get something. The workout room has some nice equipment and easy to grab a quick thorough workout. The hotel next door is great - but it is much larger and more spread out and it is not as cozy as the Westin. The location of this hotel is fabulous. This is the best part of 7 mile beach.
I hope to be back soon.
March 10, 2013
Rated 4 out of 5 by Steelerfan45 Outstanding service!
I have been platinum for 8 years and have a high standard on service. This hotel was excellent!
There was a gentleman by the name of Neals (hope I spelled it right) and a young lady Felicia who works the pool area that were a ten!
Neals works very hard and I would love to steal him away.... You are very lucky to have him. Felicia made my trip with her energy, smile and personality!
Hotel is getting renovated soon which will nearly make the experience perfect.
May 10, 2012
Rated 5 out of 5 by AlexG Relaxing time at Westin Cayman Islands
My wife and i traveled to Cayman end of January. Westin is in the middle of the 7 mile beach. Great location - hotel is approximately 10-15 min cab from the airport/ downtown and is on the nicer side of the 7 mile beach. Hotel staff is extremely friendly and passionate about their jobs. Concierge service is exceptional - all of the recommendations were spot on. Hotel's breakfast has a nice variety of super foods to full course buffet. The beach is clean with plenty of loungers and several cabanas. The water is crystal clear and not very choppy. Food prices at the restaurants and at the swim up bar are reasonable. There is always an option of going to mini-mart across the street. Ton of restaurants within a walking distance. Car rental is available on site as well. The only negative experience we had was at the spa... my wife had a massage for 160 USD...she was extremely disappointed by the service. Overall, great place for a couple or family gateway.
January 24, 2014
Rated 4 out of 5 by Em14 Staff
This hotel has very friendly and helpful staff. The facilities were very good and well maintained.
January 26, 2014
Rated 1 out of 5 by sctiger2 It's time for a serious renovation
I just returned from the Cayman Westin on Dec. 11th. This was our 5th stay there. I had booked a partial ocean view room knowing at this time of year, upgrades have never been an issue. I was upgraded to a corner room on the 3rd floor next to the Governors Suite. Yes, I did have an ocean view, but of the north side of the island. No sunsets, no beach in front of the hotel. Plus my view was obstructed due to the Governor's Suite balcony.
There was hair in the tub upon arrival and was there for 5 days, no complimentary water in the room for SPG members, and the sheets were like sandpaper. I was afraid this may happen as I had just ordered a new pillow from the Westin Home store. It was nothing like the one I ordered some years back and they proceeded to tell me that they are no longer putting the luxury linens in the Westin Hotels, but 180 thread count. I could buy nicer ones at Wal-Mart. I had my sheets changed every other day and spent time picking sand out of them. I didn't spend time on the beach. Please don't tell me they use the same washers/dryers for towels and sheets.
I was so disappointed this stay and was grateful I had an SPG50 award so was not paying full price. I recently had back surgery and spent alot of time in my room and this was not the place to spend it.
In our room, there were numerous places that it was obvious where they had used flat paint and then touched up large areas with glossy paint. The tile in the bathroom shower is cracked. It just isn't the same hotel we've stayed at before and it saddens me as the location is excellent. Please renovate the rooms and don't skimp when it comes to linens. I have never been so excited to get home to my bed as I was this time......
December 13, 2011
Rated 2 out of 5 by NFortino Our hotel room was filthy
Our room was filthy. There was a huge hair ball in the corner by the bathroom the day we arrived. I don't believe the cleaning ladies vacuumed once our entire stay. The bathtub was stained and the sink cracked and had a small hole in it. I have pictures of it all.
January 24, 2014
Rated 4 out of 5 by Steve Too noisy, and more umbrellas
We have stayed at your property 5 or 6 times. It would have been nice to be warned that construction of the small wedding canopy would be going on during our stay. It was very noisy, and definitely hampered our ability to relax. Unfortunately, most of the fixed umbrellas are on that end of the beach, thus hard to escape the noise. MORE FIXED UMBRELLAS ARE A MUST!!!!!
May 29, 2013
Rated 3 out of 5 by Boo56 Need much better facilities for large groups coming in
We did not appreciate being asked to leave the pool area at 3:00p.m. (asked to leave by 4:00p.m.) because the hotel had a large group of people coming in and they need the pool area to set up for them. we were paying far to much per night and did not appreciate this. Also this large group of nearly 300 people took over the entire lobby bar on a couple of evenings and dominated the entire pool are one full afternoon. (Noise, loud etc.) They should have had their own bar for at least the evenings. We come here in January for the peace and quite.
January 12, 2014
Rated 4 out of 5 by Gauss This hotel needs improvement
Two bad experiences and disapointing ammenities:
1. Bathtub paint was pealing and the hanger for clothes was missing.
2. My room was cleaned after 5:00 pm (no privacy requested) even though I told the cleaning lady.
3. The "excercise room" is certainly not up to standard for a Westin Resort.
May 29, 2013
Rated 5 out of 5 by DougJ Great Relaxing Stay
Another great vacation at Westin Grand Cayman -- where we have vacationed 9 or 10 times. Nice redo of the hotel, rooms, lobby, bar menu, stores, etc. Same great people, beach, snorkeling, and attitude.
January 22, 2014
Rated 5 out of 5 by SP10 Awesome Hotel!
We are never disappointed with Westin properties. I want to give special thanks to front desk manager, Jessica. She made our stay on the island so worth it. we wanted to extend our stay so when we checked in the 1st night and requested the 2 additional nights was told nothing was available and after the back and forth with front desk (i know it was their busy time) i requested to speak with the manager and thank god i did. Manager Jessica was so pleasant and helpful, within minutes she came back to us with great news and a big smile that we have the room, i gave her a big hug.. Jessica, keep up a great work and see you again , most likely in November! thanks for accommodating us!
March 27, 2013
Rated 3 out of 5 by debontheroad Not a 5 star resort
Great location and wonderful beach, but does not have the "feel" of a Westin. With a few exceptions, the staff overall could not have cared less about making me feel welcome or tending to my needs. The physical plant was moderately run down as well. I would give this a 3 star rating in a 5 star locale. Get with it, Westin!! Of note, I never saw a manager (and was there for 5 days!) or was greeted by my name.
December 14, 2011
Rated 3 out of 5 by DCPaul Fantastic location compensates for other deficiencies
Let's get the positives out of the way first: the location is amazing. You're on Seven Mile Beach in the Cayman Islands, how could it not be? Even so, the beach at the Westin is one of the nicer stretches in the whole of the side of the island. The sand is great, the water is warm and clear and there's good snorkeling only 200yd off the beach.
The rest of the resort, however, could use some improvement. The facility feels dated when walking down the halls. You will have a resort charge when you check in that you will probably not expect. The towel hut was completely out of towels (and for that matter, anyone staffing it) by 4 PM when it's ostensibly open until 7. Check-in and check-out took far too long. Per the guide in the room, I tried applying Starpoints to the famous Sunday brunch (which is PHENOMENAL, but you don't have to stay at the Westin to go there), and this one request lengthened our check-out procedure from what should have been 2 minutes to 25; by the time we finally got word it was applied we had to rush out to catch our return flight. They still advertise a Run Concierge service which organizes runs along the beach a few times a week. It sounds like a phenomenal service, but it's discontinued and you won't know it until you ask about it (the promo material still mentions it, as do some travel guides). Well, maybe you don't want to run on the beach but want to work out in the Exercise Room instead? Good luck -- very small and cramped and ZERO ventilation. If you can do more than a couple miles on the treadmill in the conditions, you're a rock star.
Expect everything to be expensive, but this is not a phenomenon unique to the Westin; given the 20% import tax and the pegging of the CI$ at 80% of the USD you'll spend more money than you anticipate.
Bottom line: This was a fantastic place to stay on a three-night resort award. It's idyllically beautiful, accessible to most everything on the western side of the island and a comfortable stay. I'd be far more critical had I been paying a full (or even half) rate. Probably not deserving of a category 5 and could use some improvements but if you've got the points and want a Caribbean destination, you could do far worse.
December 15, 2011
Rated 3 out of 5 by nmiller westin cayaman
Pricey parial ocean view room is mostly garden and sidebuilding views. No hotwater Friday night. No runiing water Saturday night. Elevator not working Sunday PM.
January 18, 2014
Rated 5 out of 5 by mocharose One of the best hotels on Seven Mile Beach
I had an opportunity to visit other hotels on seven mile beach at Grand Cayman and I feel that the Westin is one of the best. The landscape and turquoise color of the hotel is beautiful; the beach layout if very spacious; the food is pretty good and the hotel staff in most of its departments was very professional and friendly.
November 25, 2013
Rated 4 out of 5 by Gregg Great stay
I'm glad we chose to stay at the Westin. Our room opened out to the pool which is beautiful. The rooms were updated, clean, and comfortable and the beach and facilities were pristine. I took advantage of the gym which was new equipment. Parking was easy and location was great. My only issues were that we had a few small bugs in the room at times and a TV that we had to restart a couple of times due to malfunctioning, nothing serious enough to report to staff. Also, there was no evening activities to do at the facility like a live band, etc.
May 5, 2013
Rated 2 out of 5 by Actuar73 Serious Wifi Problems
Everyday I found myself severely frustrated by the inability to connect to the internet. Tried both cellphones and the laptop. My conference was at another hotel and it made sense on occasion for me to walk there and sit in one of their waiting areas to connect. The best any Westin staff member could offer was "I'll ask my manager."
Also, leaky bath tub did not stop dripping during the 5 days we were there.
And the room was not ready until 4:30 even though check-in was at 3. Really inconvenient when you're there on business - I had a meeting at 5. Staff acts like it's no big deal and just keeps urging you to take a swim.
December 7, 2013
Rated 5 out of 5 by Danni57 Comfortable, friendly,clean
Stayed here 3 yrs ago and was very pleased that we returned again to the Westin. Lovely remodeling done, comfy, clean, very happy with all. Love the CAYMANS , and WESTIN
November 18, 2013
Rated 5 out of 5 by CJfromChicago Great Vacation Spot!
Just had the most relaxing and fun vacation at this property. Very positive experience! Although they have limited participation on the SPG Program, a simple phone call with their front desk a few days before and I was upgraded to an ocean view deluxe room. There were tons of families and couples - and groups of friends - there really is something for everyone both in Grand Cayman and at this hotel. The beach is beautiful and clean - and very safe. The food was delicious, the service was awesome and the drinks were strong and refreshing. If you walk down the beach (and you should), you can see the offerings of other resorts and the Westin is clearly tops. Thank you Westin Grand Cayman for a great winter vacation!
As with any resort, the prices are not cheap. The breakfast buffet is plentiful (and delicious) but about $30USD. Even a coffee and bagel will run you around $10 USD. They have some restaurants across the street - and if you have a car, you should go to the market. Also, during high season, guests are known to get on to the beach EARLY (8AM) and claim their chairs, towels, umbrellas and spots - so don't be left behind (they run out). Finally, not much of a social scene at the hotel bar and the town is not easily accessible.
December 26, 2013
Rated 4 out of 5 by joyce22 The best feature of this hotel is the beach
Our stay at the Westin Grand Cayman had many positive aspects, but also a few negatives. On the positive side, the beach was beautiful. It was very convenient to have Red Sail Sports on property. We scheduled activities daily with them. Lots to choose from. Food was also very good. Loved the Pina Coladas that we were able to order from the beach.
On the negative side, one of our rooms was not ready at check in time. The delay was almost 90 minutes. Very disappointing considering it took almost a half day to get there. The maid service was late on at least 2 days. Its very upsetting to be gone all day and come back to your room and find it unattended. The biggest disappointment was the pool. The water was GREEN and it got worse every day! We never used it. It looked disgusting.
July 25, 2013
Rated 5 out of 5 by souc nice location
great pool and beach. Plenty of restaurants around hotel and close to bus stop
November 12, 2013
Rated 5 out of 5 by Team2Travel Wonderful Experience, Wonderful Staff
We had the pleasure of staying at the resort a couple of weeks ago. Besides the location on beautiful Seven Mile Beach, the service was the most memorable part of the experience. Particularly our experience with Hadi at the front desk. He ensured my wife and I enjoyed our time at Grand Cayman and provided many great recommendations. His enthusiasm and professionalism should certainly be recognized by Starwood management.
We have already recommended the resort to dozens of friends upon our return home.
June 5, 2013
Rated 2 out of 5 by JB72 Westin Grand Cayman
Remarkably poor service: Room was not clean until late in the day and you literally had to "beg" to get them to clean the room earlier in the day. In addition, the turn-down service was never done (except for the day before departure again after asking the supervisor) and when insisted to get it done, the cleaning lady was very, very rude.
Further, the hotel had an unusually serious problem with flies, literally not allowing us to eat in peace. We noticed that the trash was only taken out after several days, which can explain the flies. Finally, a serious problem with mosquitos should be addressed as well.
June 12, 2013
Rated 5 out of 5 by TravelerCT Get What You Pay For
This resort is great for a true rest and relaxation vacation. The beach is fantastic and the water is clear and cool (warm but not bath water). Plenty of room on the beach to spread out, although umbrellas are difficult to get. Activities to do on the beach for a price otherwise very easy to hang out. Great pool and amenities including beach food/drink service. Some good local restaraunts covering full spectrum of price/atmosphere. The exchange rate and 15% gratuity can add up quick.
April 16, 2013
Rated 5 out of 5 by AaronR Love it!
I have stayed at the Westin Grand Cayman a number of times and can't say enough good things about it. The beach is as nice as anywhere in the world. Sugar white sand, aqua water and a great setting. The grounds are clean and the staff is awesome. You can stay here for a long weekend without a car with no problems- good food is close. excellent SPG Platinum recognition too. Try for a ground floor beachfront walkout room if you can.
November 9, 2011
Rated 5 out of 5 by Ryan11 Beautiful hotel with very friendly staff
Just got back from a quick get away with the girlfriend - amazing four days! Hotel was beautiful (doesn't hurt that it is right on a crystal clear blue water beach and pool). Service was fantastic - Hadi and Sandra - thanks for making the weekend special! Had an amazing view from our balcony of the ocean and sunset each night! Definitely plan to be back - and for much longer than four days...thanks guys for an unforgettable experience!
Some quick notes:
Rooms were clean and on-par with the category. Really friendly cleaning people. Balcony is great if you are facing the ocean. Pool was nice when you wanted some shade from the beach and lit up cool colors at night to add to the overall atmosphere. Didn't have issues getting chairs during the day (maybe not a busy week), and certainly didn't have issues getting a frozen drink delivered whenever needed - the servers really work hard and non-stop! Food was decent, but seemed a bit overpriced - $9 hotdog - guess this goes with the theme of cost on the island. We ended up eating out every night anyway - some amazing places on the island. Gym was new and gets the job done, but not going to blow your mind away in terms of options. Cool to have an action group on the resort (Red Sail) for excursions, snorkeling, etc., however truth is there is a place across the street that will have more reasonable prices for some options. Leave it to you to discover. Although... very nice of Red Sail to offer free 30 minute stand up paddle boarding in the morning and they are very friendly.
Thanks again, Sandra and Hadi. Great trip and looking forward to seeing you again in the future!
November 10, 2013
Rated 3 out of 5 by RD6216 Weston Grand Cayman
Over all the facility was nice. The room provided was not the room reserved. I was told that the room with two double beds that I reserved and paid for in advance was not going to be available. I had 2 adults and 2 Children, ages 11 and 14, with me and the room had one King bed and the children were to use air mattresses on the floor. The first night blankets were not provided even after repeated requests. What I found most difficult to understand is that I needs to request and push for a solution, nothing was proactive. I was told that my room would have been available and secured if I had called the Weston directly. I find this policy difficult to understand and I am not motivated to call the Weston directly based on this experience. There were many opportunities to find a reasonable solution but the staff did not seem to care at all.
April 9, 2013
Rated 5 out of 5 by pjg13 Wonderful facility inside and outside!
Our weeklong stay was perfect! Our room was ready upon check-in and throughout the week the room was clean. Any time we needed anything, someone was always willing to accommodate us. The pool and beach areas are beautiful and we had plenty of chairs and shade umbrellas to choose. The outside bar is a bonus and the food and drinks available are priced right! The concierge service is top notch and very pleasant to work with!!
July 30, 2013