Rated 3 out of 5 by DCPaul Fantastic location compensates for other deficiencies
Let's get the positives out of the way first: the location is amazing. You're on Seven Mile Beach in the Cayman Islands, how could it not be? Even so, the beach at the Westin is one of the nicer stretches in the whole of the side of the island. The sand is great, the water is warm and clear and there's good snorkeling only 200yd off the beach.
The rest of the resort, however, could use some improvement. The facility feels dated when walking down the halls. You will have a resort charge when you check in that you will probably not expect. The towel hut was completely out of towels (and for that matter, anyone staffing it) by 4 PM when it's ostensibly open until 7. Check-in and check-out took far too long. Per the guide in the room, I tried applying Starpoints to the famous Sunday brunch (which is PHENOMENAL, but you don't have to stay at the Westin to go there), and this one request lengthened our check-out procedure from what should have been 2 minutes to 25; by the time we finally got word it was applied we had to rush out to catch our return flight. They still advertise a Run Concierge service which organizes runs along the beach a few times a week. It sounds like a phenomenal service, but it's discontinued and you won't know it until you ask about it (the promo material still mentions it, as do some travel guides). Well, maybe you don't want to run on the beach but want to work out in the Exercise Room instead? Good luck -- very small and cramped and ZERO ventilation. If you can do more than a couple miles on the treadmill in the conditions, you're a rock star.
Expect everything to be expensive, but this is not a phenomenon unique to the Westin; given the 20% import tax and the pegging of the CI$ at 80% of the USD you'll spend more money than you anticipate.
Bottom line: This was a fantastic place to stay on a three-night resort award. It's idyllically beautiful, accessible to most everything on the western side of the island and a comfortable stay. I'd be far more critical had I been paying a full (or even half) rate. Probably not deserving of a category 5 and could use some improvements but if you've got the points and want a Caribbean destination, you could do far worse.
December 15, 2011
Rated 5 out of 5 by Ryan11 Beautiful hotel with very friendly staff
Just got back from a quick get away with the girlfriend - amazing four days! Hotel was beautiful (doesn't hurt that it is right on a crystal clear blue water beach and pool). Service was fantastic - Hadi and Sandra - thanks for making the weekend special! Had an amazing view from our balcony of the ocean and sunset each night! Definitely plan to be back - and for much longer than four days...thanks guys for an unforgettable experience!
Some quick notes:
Rooms were clean and on-par with the category. Really friendly cleaning people. Balcony is great if you are facing the ocean. Pool was nice when you wanted some shade from the beach and lit up cool colors at night to add to the overall atmosphere. Didn't have issues getting chairs during the day (maybe not a busy week), and certainly didn't have issues getting a frozen drink delivered whenever needed - the servers really work hard and non-stop! Food was decent, but seemed a bit overpriced - $9 hotdog - guess this goes with the theme of cost on the island. We ended up eating out every night anyway - some amazing places on the island. Gym was new and gets the job done, but not going to blow your mind away in terms of options. Cool to have an action group on the resort (Red Sail) for excursions, snorkeling, etc., however truth is there is a place across the street that will have more reasonable prices for some options. Leave it to you to discover. Although... very nice of Red Sail to offer free 30 minute stand up paddle boarding in the morning and they are very friendly.
Thanks again, Sandra and Hadi. Great trip and looking forward to seeing you again in the future!
November 10, 2013
Rated 3 out of 5 by Yeah3111 Average Hotel
Our room was average. The service was average. The front desk was not very knowledgeable. Concierge was not very helpful. Eating and drinking anywhere on Grand Cayman is expensive. The Westin restaurants and bars are no different.
The location of the hotel was good. The beach was nice. There was one employee on the beach who was very helpful. He helped us find some chairs and he brought us over an umbrella. I felt it was extraordinary service. I wish that I got his name so I could give him credit, but I did not. He was working around 3-5 pm on Saturday, August 16th.
There is an Avis Car Rental Office inside the hotel. This was very helpful/convenient.
The pool was moderately sized. Too small for the number of people at the hotel. It was always crowded.
August 18, 2014
Rated 2 out of 5 by BW1959 Not Typical Westin Experience
This hotel was disappointing to say the least. Not typical of Westin unless they are changing quality standards. WiFi was horrible, staff was fair at best, they need a Westin tune-up. Hotel starting to be run-down. This is not a luxury hotel be prepared. I upgraded (paid) to Suite, normally you would expect better attention based on cost. Not here. BE WARY
June 30, 2014
Rated 5 out of 5 by RSYO Most beautiful Beach in the world
Beach is perfect. Water clear as glass and warm as a bath. Sand white and fine as sugar. Westin comfortable but world class service. Don't miss this!!
August 28, 2014
Rated 4 out of 5 by Dora13 Cayman family vacation
We had a very pleasurable experience. The hotel is ideally situated on 7MB. Took advantage of the free paddleboard lesson which was great. The evening activities planned by the hotel were a little disappointing. The staff was very friendly and helpful.
Thanks for a wonderful experience.
August 25, 2014
Rated 3 out of 5 by noname1000 Nice hotel but nothing special
We had a nice stay at The Westin. The rooms were comfortable (though it was odd that there was no dressing table and our toilet was also broken). The facilities were as expected of a hotel on Grand Cayman. The best feature is that it is on a nice part of Seven Mile Beach.
What let the hotel down was the check-in staff. They were quite frankly, very unfriendly ,curt and rude. Even when it was apparent that they had mucked up our check in (and the person next to us!) there was no hint of apology. There wasn't even a greeting when one went up to the check in desk. This was the same for our departure when we checked out. I am also sad to say, that this was also the same at the restaurant where we had Sunday brunch.
My advise - train your staff to have manners.
April 10, 2014
Rated 4 out of 5 by Marie1125 Great Hotel/Location
Hotel was great, better than I expected. Special thanks to Carol & the other ladies at the Conceirge Desk. I had my 12 yr with me & the little birthday surprise made her feel special. They went above & beyond to help us with restaurant suggestions & activities. Everyone at the hotel very friendly & accommodating to our needs. Found the food & drinks on the expensive side & would like to see an all inclusive plan. Also a currency exchange on the property, would make things a lot easier. Thanks for making our 1st trip to the Caymans a great one, looking forward to coming back!
August 7, 2014
Rated 4 out of 5 by Gregg Great stay
I'm glad we chose to stay at the Westin. Our room opened out to the pool which is beautiful. The rooms were updated, clean, and comfortable and the beach and facilities were pristine. I took advantage of the gym which was new equipment. Parking was easy and location was great. My only issues were that we had a few small bugs in the room at times and a TV that we had to restart a couple of times due to malfunctioning, nothing serious enough to report to staff. Also, there was no evening activities to do at the facility like a live band, etc.
May 5, 2013
Rated 5 out of 5 by Ked55 Anniversary Celebration
We have just returned from a wonderful 5 night stay in this beautiful resort, to celebrate our 40th anniversary. The staff, the location, the beach, the activities, the food and the pools were all fabulous, with one exception. We were initially given a room on the parking lot side of the resort, with the possibility offered of moving to an oceanfront room when the resort quieted down a bit after our first night. Although we did request the move on the second day, this was not done, even though it was quite evident that the resort was not full over the next 4 nights. With our Gold SPG card, we did understand that we would be eligible for room upgrades if they were available, but for some unknown reason this was not done. Nonetheless, we did have a most relaxing, and greatly enjoyed anniversary celebration!
May 15, 2014
Rated 3 out of 5 by robbies global
staff has a bad attitude beach is lovely needs improvement in attending to guest
July 2, 2014
Rated 2 out of 5 by mjk439 Needs improvement
The first room we had smelled like mildew, had no water pressure, and the tub did not drain properly. The room was not cleaned until 4:30pm every day. When we were able to switch rooms after the third night the room was not ready when we were told it would be ready and we arrived to a dirty room with all our luggage. The service for breakfast and dinner was also extremely slow. The positive side is the pool and beach are gorgeous, however; many times there was no staff available to help with chairs and towel set up.
March 19, 2014
Rated 1 out of 5 by MaxD NOT HAPPY CUSTOMER
I stayed for 4 nights/5days. 1st night, room flooded with water, 2nd night a/c not working properly, 3rd night my bed was broken & I have sleeping on an angle. I have changed two rooms and was very unhappy, not satified and not please with the service was provided. Front desk was not complimentary or compensate me for 3 miserable days/nights out of my 4 days stay with you. I want a refund or credit for my next stay at any other locations. Unsatisfied and not happy customer.
April 25, 2014
Rated 5 out of 5 by David024 This hotel has great features
The hotel staff were great and very friendly they make you feel welcome
August 25, 2014
Rated 1 out of 5 by Kevalmon Small tub
We really enjoyed our visit. We will recommend it to friends. We had three negative comments for your consideration. The shower mixing valve would not adjust, turn it to cold and hot it was always hot, the diverted part worked fine. We were in room 211.
We felt the tub was too small and the doors to the bathroom doors did not allow privacy.
Last -the day concierge answered the questions asked, but while not rude, we felt she acted as if we were a bother without offering more information or if her answer helped us.
November 18, 2013
Rated 5 out of 5 by Kouzanna Unforgettable Experience
The Westin Resort is located on the best spot of the 7 mile beach, sand never gets hot, the beach so clear you see the bottom as far as you can swim. The personnel were there to make sure you're cared for and enjoyed a relaxed time in and out of the hotel. Amazing sunsets, food was delicious at all 3 restaurants, we love to eat outside by the beach so we were accommodated as such. Very friendly personnel, good facilities in and out. Great place for families with children. Management surprised us with a bottle of red wine and strawberry chocolates with a kind note saying" Happy 30th Anniversary". That was a nice way to end our great getaway at Kayman.
July 4, 2014
Rated 5 out of 5 by AMG2014 Quality of care
The services were carried out entirely with personalized service.
August 25, 2014
Rated 4 out of 5 by joyce22 The best feature of this hotel is the beach
Our stay at the Westin Grand Cayman had many positive aspects, but also a few negatives. On the positive side, the beach was beautiful. It was very convenient to have Red Sail Sports on property. We scheduled activities daily with them. Lots to choose from. Food was also very good. Loved the Pina Coladas that we were able to order from the beach.
On the negative side, one of our rooms was not ready at check in time. The delay was almost 90 minutes. Very disappointing considering it took almost a half day to get there. The maid service was late on at least 2 days. Its very upsetting to be gone all day and come back to your room and find it unattended. The biggest disappointment was the pool. The water was GREEN and it got worse every day! We never used it. It looked disgusting.
July 25, 2013
Rated 4 out of 5 by Sande526 Hotel Location is Great
We loved the Westin but the room we were in (Starwood Room) should have been taken out of service or they should have offered to change our room..we called three times for air conditioning service. I would also like to see the menu change more often. The pool and hot tub need multiple cleanings throughout the day.
August 21, 2014
Rated 5 out of 5 by AlanW I Highly recommend this property!!!
From check-in up to and including check-out, every interaction we had with every member of the staff at this property was nothing short of outstanding. Very efficient/professional and very friendly & personable.
I believe the true measures of a hotel/resort property and how well they are doing is, 1. Would I stay there again and 2. Would I recommend the property to family & friends? The answers are 1. absolutely and 2. Absolutely!
May 10, 2014
Rated 5 out of 5 by Team2Travel Wonderful Experience, Wonderful Staff
We had the pleasure of staying at the resort a couple of weeks ago. Besides the location on beautiful Seven Mile Beach, the service was the most memorable part of the experience. Particularly our experience with Hadi at the front desk. He ensured my wife and I enjoyed our time at Grand Cayman and provided many great recommendations. His enthusiasm and professionalism should certainly be recognized by Starwood management.
We have already recommended the resort to dozens of friends upon our return home.
June 5, 2013
Rated 3 out of 5 by Cris24 SPG membership not really recognized
At check in, even though there is a sign for SPG Gold check- in, no one pays attention to it and we all have to wait on a long line. Also, we were given a choice of beverage or points upon check in but the lady who checked us in messed up our selection and we had to pay out of pocket for our beverage. Also, we were never offered an upgraded room with ocean view even though I mentioned it many times when reserving and during the registration process. The woman who checked us in didn't even bother to tell us that we weren't going to get an upgrade....she kind of just ignored our request and sent us to our room. We paid extra to guarantee connecting rooms and we did get them, right next to the elevator...which I did not appreciate. The walls are paper thin, and anyone standing near the elevator could clearly hear any of our conversations ( I tried it and I could hear my daughters clearly). Also, our bath tub was completely backed up. We called service the first day to fix it, they came and claimed they did, but the next day it was backed up again. These rooms did not offer any balconies so we could not air dry anything. Also, the rooms smelled terrible. All together, I was not happy with the rooms we were given. As SPG loyal members, there should be some kind of consideration but I truly didn't see it on this visit. This is our 5th time at this Westin and we really received no recognition for our loyalty. I would consider a different place for our next visit to Grand Cayman. Seven mile beach is so beautiful though and it is the one thing that redeems this hotel.
July 1, 2014
Rated 5 out of 5 by Celle Westin Cayman Islands Staycation
Excellent service and facilities. I did enjoyed my stay!
June 23, 2014
Rated 5 out of 5 by TravelerCT Get What You Pay For
This resort is great for a true rest and relaxation vacation. The beach is fantastic and the water is clear and cool (warm but not bath water). Plenty of room on the beach to spread out, although umbrellas are difficult to get. Activities to do on the beach for a price otherwise very easy to hang out. Great pool and amenities including beach food/drink service. Some good local restaraunts covering full spectrum of price/atmosphere. The exchange rate and 15% gratuity can add up quick.
April 16, 2013
Rated 2 out of 5 by JB72 Westin Grand Cayman
Remarkably poor service: Room was not clean until late in the day and you literally had to "beg" to get them to clean the room earlier in the day. In addition, the turn-down service was never done (except for the day before departure again after asking the supervisor) and when insisted to get it done, the cleaning lady was very, very rude.
Further, the hotel had an unusually serious problem with flies, literally not allowing us to eat in peace. We noticed that the trash was only taken out after several days, which can explain the flies. Finally, a serious problem with mosquitos should be addressed as well.
June 12, 2013
Rated 5 out of 5 by AlvarezKnowles Great Hotel
Enjoyed my stay at the westin. The facilities are very cleaned and up too date. From the Gym to the pool bar, rooms are very cleaned and the bed makes sleeping enjoyable after a hard day of fun.
August 21, 2014
Rated 5 out of 5 by Caseyve Best in Grand Cayman
We are residents of Little Cayman and often fly over to Grand Cayman for the weekend or on our way out of the Caymans. We always choose to stay at the Westin. Although it may seem pricey, the service and experience exceed what you pay for. The hotel's location is perfect on seven mile beach and also close to shopping centers and restaurants.
The beds are the most comfortable I have ever slept in anywhere! I always recommend the Westin to friends, family and travellers.
August 12, 2014
Rated 5 out of 5 by DiveTripper Exactly as expected
Friendly customer service at check-in and through out my stay. Great (upgraded) ocean-view room. Nice pool, beach is beautiful. The hotel is also conveniently located to restaurants, bars and other points of interest.
August 20, 2014
Rated 5 out of 5 by AaronR Love it!
I have stayed at the Westin Grand Cayman a number of times and can't say enough good things about it. The beach is as nice as anywhere in the world. Sugar white sand, aqua water and a great setting. The grounds are clean and the staff is awesome. You can stay here for a long weekend without a car with no problems- good food is close. excellent SPG Platinum recognition too. Try for a ground floor beachfront walkout room if you can.
November 9, 2011
Rated 3 out of 5 by TxTravler meh
Staff seemed determined to not go out of their way to be helpful. Front desk argued with me when I told them my confirmation said 3pm checkout. Double checked, and it did. Had to check out much earlier than we planned (flight times). Would have made 1 room for 3 nights instead of 2 rooms for 2 nights.
August 18, 2014