Rated 1 out of 5 by MaxD NOT HAPPY CUSTOMER
I stayed for 4 nights/5days. 1st night, room flooded with water, 2nd night a/c not working properly, 3rd night my bed was broken & I have sleeping on an angle. I have changed two rooms and was very unhappy, not satified and not please with the service was provided. Front desk was not complimentary or compensate me for 3 miserable days/nights out of my 4 days stay with you. I want a refund or credit for my next stay at any other locations. Unsatisfied and not happy customer.
April 25, 2014
Rated 2 out of 5 by JB72 Westin Grand Cayman
Remarkably poor service: Room was not clean until late in the day and you literally had to "beg" to get them to clean the room earlier in the day. In addition, the turn-down service was never done (except for the day before departure again after asking the supervisor) and when insisted to get it done, the cleaning lady was very, very rude.
Further, the hotel had an unusually serious problem with flies, literally not allowing us to eat in peace. We noticed that the trash was only taken out after several days, which can explain the flies. Finally, a serious problem with mosquitos should be addressed as well.
June 12, 2013
Rated 4 out of 5 by Pinky13 Amazing Mini Vacay!
My husband and myself stayed at the Westin for 3 nights. Two of which were free nights. The hotel is very well kept, with a beautiful clean beach that was never over crowded no matter what time you arrived. The pool area was very clean and the staff was always very attentive and checked up on you regularly. The restaurants at the actual hotel are a bit more pricey, so we found walking down the street eating at other restaurants to be cheaper. Alcohol and bottled water were also very expensive, so we went across the street and bought our own there. The only other downside is the very expensive resort fee of $45 per night, other than that everything else was really good and we would highly recommend the hotel!
December 8, 2014
Rated 5 out of 5 by Marc2005 Outstanding!
My bed was so comfortable. I thought I was waking up at home - except there was a beach outside. The accommodations are fantastic - exercise room, pool (incredible), everything was clean and straight. Drinks pool side - great! The work staff there is so friendly the guests get into the pleasantness of saying "Good Morning" to each other! I have stayed many many "5 star/diamond" hotels and not experienced that.
September 3, 2014
Rated 5 out of 5 by Mattrichtripple Great Stay
Great Family Vacation trip during Christmas and winter getaway
January 1, 2015
Rated 5 out of 5 by AaronR Love it!
I have stayed at the Westin Grand Cayman a number of times and can't say enough good things about it. The beach is as nice as anywhere in the world. Sugar white sand, aqua water and a great setting. The grounds are clean and the staff is awesome. You can stay here for a long weekend without a car with no problems- good food is close. excellent SPG Platinum recognition too. Try for a ground floor beachfront walkout room if you can.
November 9, 2011
Rated 3 out of 5 by RD6216 Weston Grand Cayman
Over all the facility was nice. The room provided was not the room reserved. I was told that the room with two double beds that I reserved and paid for in advance was not going to be available. I had 2 adults and 2 Children, ages 11 and 14, with me and the room had one King bed and the children were to use air mattresses on the floor. The first night blankets were not provided even after repeated requests. What I found most difficult to understand is that I needs to request and push for a solution, nothing was proactive. I was told that my room would have been available and secured if I had called the Weston directly. I find this policy difficult to understand and I am not motivated to call the Weston directly based on this experience. There were many opportunities to find a reasonable solution but the staff did not seem to care at all.
April 9, 2013
Rated 5 out of 5 by AlanW I Highly recommend this property!!!
From check-in up to and including check-out, every interaction we had with every member of the staff at this property was nothing short of outstanding. Very efficient/professional and very friendly & personable.
I believe the true measures of a hotel/resort property and how well they are doing is, 1. Would I stay there again and 2. Would I recommend the property to family & friends? The answers are 1. absolutely and 2. Absolutely!
May 10, 2014
Rated 2 out of 5 by TxTravler Poor service before and after the stay
No matter what your confirmation says, mine said 3pm checkout, they request you leave at 10am. When I told them of the check out time on my confirmation, I was told I was wrong. When inquiring with spg, they said no note of 3pm was found. It didn't need to be found, the email confirmation said a 3pm check out was STANDARD. Poor treatment by hotel staff, poor follow up by spg.
August 22, 2014
Rated 5 out of 5 by BobandAnne Always good in Paradise
This was our fifth year in a row at the Westin Grand Cayman and the experience was, once again, just excellent. From the tremendous assistance given to us by the Manager of Reservations, to the staff, the house keeping staff, and all those who we interacted with, the time in "paradise" was made even better. We received wonderful treats for both our anniversary and my 60th birthday which occured while we were there. Fantastc!
February 22, 2014
Rated 5 out of 5 by pjg13 Wonderful facility inside and outside!
Our weeklong stay was perfect! Our room was ready upon check-in and throughout the week the room was clean. Any time we needed anything, someone was always willing to accommodate us. The pool and beach areas are beautiful and we had plenty of chairs and shade umbrellas to choose. The outside bar is a bonus and the food and drinks available are priced right! The concierge service is top notch and very pleasant to work with!!
July 30, 2013
Rated 4 out of 5 by Mohansen Very experience will definitely go back
We spent a week and had a very good experience the resort and the staff were great front desk supervisor Hadi Ashari was very helpful and accommodating. The whole staff were very welcoming. Can't wait to go back
December 28, 2014
Rated 2 out of 5 by Jagman Celebrity
Stayed on a day pass to evaluate this property for future vacations and referrals. Everything went smooth until check out. Bill was not ready, and instead of comping lunch, we was forced to wait almost 20 minures until it could be uploaded to the front desk. Left with a "bad taste" in our mouths. I would think the Westin brand would know how to deal with a situation such as this to satisfy their guests.
April 4, 2014
Rated 5 out of 5 by DeeCee10 Everything I expected and more!
The minute we stepped into the lobby, beautiful, warm and friendly smiles greeted us! That pretty much set the tone to an incredible vacation. The staff was amazing and incredibly attentive. The facilities --in tiptop shape... Housekeeping --prompt and thorough. Beach was well kept and so beautiful! But last, but by no means least... The Heavenly Bed....it is truly heavenly!! Need I say I'm a happy guest?
May 2, 2013
Rated 5 out of 5 by Cayman2014 This hotel is at great location and has a real relaxing atmosphere
Great location and a really resort feel to the hotel. Beach is the best I've seen. Staff are good but could be more engaging especially the guys in the beach towel area. The servers at Tortuga are awesome. All in all this hotel is great and we loved each day of our 6 days stay at the property. We will come back if we get the chance.
August 21, 2014
Rated 5 out of 5 by MariaDanB This hotel has a wonderful beach area
My husband and I stayed at the Westin Grand Cayman Aug. 10-17 and we had a wonderful time. The staff was professional, very friendly and very helpful. In particular Kirk and Geraldine were amazing.
We loved the way the beach was set up. There was plenty of room between each umbrella. We look forward to going back.
August 26, 2014
Rated 2 out of 5 by Diver23 Dated rooms
This is not what we have come to expect from the Westin. Upon arrival, our room was damp and cold, but the staff quickly addressed the issue and provided us with a new room. The new room had the same stale smell but was not damp so we kept it.
The staff (bell hop, bartenders, front desk) was great and the pool/beach area was nice, but the rooms were very dated.
July 14, 2014
Rated 5 out of 5 by Beachboyislander Great Weekend
This is great weekend to stay at Westin, as the staff was friendly especially from the time I arrive till leaving, from the Bellman, Front Desk and Concierge, Housekeeping and everyone that I meet make me feel special and welcome.
September 15, 2014
Rated 2 out of 5 by RegCoach If only the staff cared...
The wi-fi is only strong in the lobby, but spotty even there. The housekeeping is lacking and turn-down service is a joke. The drinks are bad and overpriced. The Concierge does not know anything outside of Red Sail Sports - don't expect any insightful vacation advice. "Service Express" is anything but. Thank goodness the beach is beautiful, or our week would have been a complete bust.
August 4, 2013
Rated 2 out of 5 by BW1959 Not Typical Westin Experience
This hotel was disappointing to say the least. Not typical of Westin unless they are changing quality standards. WiFi was horrible, staff was fair at best, they need a Westin tune-up. Hotel starting to be run-down. This is not a luxury hotel be prepared. I upgraded (paid) to Suite, normally you would expect better attention based on cost. Not here. BE WARY
June 30, 2014
Rated 5 out of 5 by takeiteasygirl Thank You Westin
I'm enjoyed my daughter birthday party,
thank you so much for all the staff from Front Desk, Bellman, Concierge, Restaurant.
September 25, 2014
Rated 5 out of 5 by Wadadli Customer Service is the Key
Our first impression was the friendly staff. The room was neat and clean, the hotel was clean, close proximity to everything, but the warm, friendly, courteous staff made the difference.
My family and I enjoyed the pool and clean beach as well.
Looking forward to visiting again soon. Wished we could have stayed longer.
July 21, 2014
Rated 5 out of 5 by SeaSIx Amazing
I had a beautiful view from my Oceanfront room. The staff did an OUTSTANDING job of recognizing my birthday, with rum cakes, a layer cake, and a chilled bottle of wine. The staff at the beach would dig an umbrella anywhere for us! The service was EXCELLENT! You guys are the best - can't wait to get back again. I can't say enough good things about this place.
July 13, 2013
Rated 4 out of 5 by swass0808 Wonderful Week
In general, we had a wonderful week at the Westin. We felt the beach was the nicest by far as we walked the island. The staff was also very friendly and accommodating. Our only issue was with the showers. Most nights we had inadequate water pressure and very little hot water. It was actually difficult to shower. Other than that we had a fantastic vacation.
January 2, 2014
Rated 5 out of 5 by Blue61 Best beach period!
Our 6 day stay completely met my expectations. This was my first trip to blue water and white sand, and all wishes were fulfilled. The staff was helpful and attentive, without any sign of pretention.
September 8, 2014
Rated 5 out of 5 by Darrell1111 Cayman Westin Rocks!
This resort has been a long favorite of ours every time we visit our family in the Caymans. The staff is always "Spot on" with professional courtesy and accommodating to our every request or need! The resort is always clean and squared away.
This is the only resort we chose to stay at because of its beaches, facilities, accommodations, and personnel!
May 29, 2013
Rated 5 out of 5 by Edugirl105 Perfect getaway
Our stay here was amazing, from the comfortable, spacious room, lovely property, gorgeous beach, and attentive, friendly staff. We'd go back to the Westin Grand Cayman in a heartbeat. Thanks for a beautiful week!!
August 24, 2014
Rated 5 out of 5 by mocharose One of the best hotels on Seven Mile Beach
I had an opportunity to visit other hotels on seven mile beach at Grand Cayman and I feel that the Westin is one of the best. The landscape and turquoise color of the hotel is beautiful; the beach layout if very spacious; the food is pretty good and the hotel staff in most of its departments was very professional and friendly.
November 25, 2013
Rated 4 out of 5 by iskand11 has great features
great hotel I would recommend, will be back at end of Septembere
September 17, 2014
Rated 5 out of 5 by ChristopherD Great Staff & Ammenities
We had an awesome time. The Luxury Cabana's were great. The Beach Staff (Maya) was outstanding and very attentive. The Red Sail Sports team is super accomodating. Dan and Tammy from Red Sail Sports were perfect people to lead us on our privae boat tour of the island. Thanks to all the staff who did such a marvelous job.
July 22, 2013