Rated 5 out of 5 by Amby020 This hotel has it all
This was our fourth time staying at the Westin Grand Cayman and we will definitely return for a fifth time.
The hotel is beautiful and all of the common areas are well maintained. The front desk staff, concierge and bell hops are all extremely helpful.
The resort features such as the pool, whirlpools, pool bar, and beach chairs/umbrellas are wonderful. It makes your time at the beach effortless.
The hotel is a short (10-15 minutes) cab ride from the airport. There are also a lot of restaurants within a short walking distance from the hotel. The hotel's poolside restaurant Tortuga is great for lunch on the beach or at the pool. The waitresses will bring your lunch directly to your beach chair. There also is outdoor entertainment practically every night including different bands and a family movie night.
July 20, 2014
Rated 5 out of 5 by Wadadli Customer Service is the Key
Our first impression was the friendly staff. The room was neat and clean, the hotel was clean, close proximity to everything, but the warm, friendly, courteous staff made the difference.
My family and I enjoyed the pool and clean beach as well.
Looking forward to visiting again soon. Wished we could have stayed longer.
July 21, 2014
Rated 1 out of 5 by JG825 honeymoon nightmare
we were really looking forward to checking in to begin our honeymoon after getting married at another property. however, everything with our reservation was messed up, we were sent champagne while we were out and then it took them two days to actually find it after they told us that never happened - they left the voicemail saying they had it. when we inquired about our room location and if we received the location my husband discussed prior to check in, we were rudely told the hotel was booked. of course it magically opened up after we said we were leaving. lastly prepare yourself for the lobby, its so hot i almost passed out when were checking in.
June 21, 2014
Rated 2 out of 5 by Diver23 Dated rooms
This is not what we have come to expect from the Westin. Upon arrival, our room was damp and cold, but the staff quickly addressed the issue and provided us with a new room. The new room had the same stale smell but was not damp so we kept it.
The staff (bell hop, bartenders, front desk) was great and the pool/beach area was nice, but the rooms were very dated.
July 14, 2014
Rated 4 out of 5 by TropicalTraveler Great location
Nice hotel. Great location. Very friendly people. The only thing I want to mention is that we were sitting out by the pool and during lunch walked across the street to get something for lunch and brought it back to eat. A pool server told us there was no outside food allowed at the pool. We were at our pool chairs not a restaurant table.
For what we paid to stay there and for all the money we spent there on food and drinks for the 4 days, the last thing I expect is to be harassed for bringing something to eat. They need to rethink this policy.
July 21, 2014
Rated 5 out of 5 by Cayman Great beach and water-sport facilities
Excellent place to chill for a long weekend or even on an extended stay.
July 25, 2014
Rated 4 out of 5 by SalMad Stay July 17th through 21st
My wife an I had an enjoyable 4 nights at this property however it did not start out well at all.
When we checked into room #241 upon inspection of the bedding we discovered stained sheets and human hair on the sheets. We took pictures that I shared with manager Angelica Sanz. Miss Sanz went through the trouble of finding us a room that fulfilled our needs. Overall the stay was pleasurable.
All the best!
July 22, 2014
Rated 5 out of 5 by JDJRC Fantastic hotel with awesome/courteous staff
My wife, teenage son and I loved this hotel. The staff was outstanding from the moment we walked through the doors. Carol (concierge) and Ciccero in particular went out of their way to make our stay a wonderful one. Carol arranged for a birthday cake for my wife while we were there and Ciccero gave us tremendous insights regarding the local diving. The dives my son and I had with Ambassador Diving were the best we have ever had and we have been to a fair number of dive sites on other islands. The hotel location was perfect and the beach/water was amazing - snorkeling right off the beach was awesome if you go out far enough. The pool was beautiful and big enough to not feel overcrowded. Food was also very good (a bit pricey but that is to be expected on any island). All in all, we found this to be one of the nicest hotels/locations we have ever vacationed at. We plan on returning to this paradise some time in the future!
July 22, 2014