Rated 5 out of 5 by Maritza19 Great Stay
We stayed for the second time at Westin and were not disappointed. The staff is very friendly and helpful, from the front desk to the waiters, concierge was A+.....Even on a day that rained all day, and we were looking for things to do, the set us up. Awesome! every restaurant they recommended was wonderful.
October 14, 2013
Rated 3 out of 5 by jacke91 This hotel was ok
This was my first time staying at the hotel and I was a little disappointed. I am SPG customer and front desk was not as pleasent. I understand it was busy but a smile goes a long way. The shower in our room as well was not working properly.
May 26, 2014
Rated 4 out of 5 by DrDagher A place to enjoy
Need to take a brief break and relax, this is the place. The family loved it.
July 7, 2014
Rated 2 out of 5 by Sue48 Great location but cleanliness is issue
There are 5 in my family so we had 2 adjoining rooms. The bathroom tubs were dirty in both rooms and there was a terrible odor coming from both toilets that I assumed were from not proper cleaning. We travel quite a bit but have never stayed at a Westin before. I doubt we will stay at the Westin again.
April 7, 2013
Rated 5 out of 5 by Trekster Exceptional Staff
We have stayed at a lot of very good hotels and without exception found the entire staff at Grand Cayman to be very special. The resort was very busy but the staff always helpful and smiling makes a big difference - there's usually somebody that seems to be having a bad day, but not here!!!
November 10, 2013
Rated 5 out of 5 by Pmartin Wonderful experience
We celebrated my husband's 60th birthday at the resort. The stay was perfect and the staff was excellent. One particular employee at the pool, Reysiel. was outstanding. She reserved our cabana for his special day, made brunch and dinner reservations for us and provided outstanding service.
August 19, 2013
Rated 4 out of 5 by Geor1 Enjoyable stay
This was our 1st time in 16 years as Platinum members that we were not given a suite with our awards points. They said they don't do that. Disappointing. However the staff was fantastic and we did have a nice beachfront room. Aside from battling red ants everyday we enjoyed our stay.
October 23, 2013
Rated 5 out of 5 by TM2013 This hotel was perfect!
The location is right on the beach with easy access to area attractions. The rooms were clean and the staff was very friendly and helpful. The pool and beach area was beautiful. Also, the food offered at the hotel was delicious. We especially loved the breakfast. We will return.
May 13, 2013
Rated 5 out of 5 by TheZman1 Great time
Loved the hotel. The staff was excellent, very friendly and attentive (thank you Sean and Laura in Ferdinand's, Rieme (prob misspelled!) at Tortuga, and Darrin out front).
The beach was immaculate. It was the perfect antidote to the awful winter we had in NE US.
March 23, 2014
Rated 4 out of 5 by Jules18 Resort Fees
There was a lack of beach umbrellas (I think there might have been 20 umbrellas that were reserved all day, and nobody was using them). Staff needs to monitor situation. Also, if you are charging $30 day for resort fees, please provide umbrellas to all who would like to use.
April 15, 2013
Rated 5 out of 5 by horselover8 best on seven mile beach
The Westin in Gran Cayman is the utimate of warm , friendly, and beautiful resort, with a very accomodation staff, and I would highly recommend it
June 11, 2014
Rated 3 out of 5 by Kelly1327 Staff attitude needs improvment
Traveling from USA where "client is always right" is a motto in hospitality; we could notice how staff attitude in your establishment is different and sometimes out right rood.
May 27, 2014
Rated 5 out of 5 by Mules Westin Grand Cayman Island
The hotel is the Best on Grand Cayman Island! I would not stay at any place else on the island! Just a fantastic place all around and the pools and beach superb!!! September is great there, quiet and little people there so you have it all to yourself!
October 4, 2013
Rated 3 out of 5 by islandfran1 Steam Clean Carpet
The first night we slept in a bed with a dirty comforter. The Carpets were dank and stinky in our room and in the halls. Steam cleaning needed badly.
The bright side is that the resort is nice and the food was good.
The staff was friendly and helpful.
May 10, 2013
Rated 5 out of 5 by Caymans58 What A Great Place!
The hotel was beautiful with perfect furnishings, relaxing oceanfront with terrific host on the beach to meet your every need. Great selection of food at the resort restaurants to suit needs of all ages. We will definitely visit again!
March 14, 2014
Rated 4 out of 5 by Blakkhawkk Great Island Vacation
Just returned from a great vacation at the Westin Grand Cayman, the resort and beach were beautiful. The staff were always friendly, courteous, and helpful. Special thanks to Deswitt and Nora, for their exceptional service. I recommend this resort.
May 12, 2013
Rated 5 out of 5 by Zack The most courteous staff on this planet
Excellent Location, superb service and the best front desk staff
June 20, 2014
Rated 4 out of 5 by Fredly Checkin Delays
Hotel facility very pretty, but well overpriced for room condition.Hotel is very busy and rooms show wear and tear of traffic.
Check in crowds due to flights landing at same time.Room not ready at 4:00PM asked to wait!! Very bad!!
March 10, 2014
Rated 5 out of 5 by Philip54 Awesome experience
The Westin Grande Cayman is a beautiful resort that caters to your needs and senses. The concierge are most helpful, the food and amenities are excellent and the spa is awesome. My eighth visit and it only gets better.
March 24, 2014
Rated 4 out of 5 by stingray Great People
We had a great time and would recomend.The staff was great and the restaurant was fabulous.The hotel is not up to westin standards yet but the updates are under way.The pool needs attention everyday to keep clean!! beach was very nice.
September 21, 2012
Rated 4 out of 5 by jb1193 our room
We book 10 months in advanced and requested a balcony. You would think being gold member and repeat guest (4 years in a row) that would not be a problem. It was, so I had no where to dry out my scuba gear. This was a big inconvenience
April 4, 2013
Rated 5 out of 5 by Tamara39 This hotel was excellent
I. Will always choose the Westin for its friendly team of staff the great view from the rooms, very relaxing, great food and not to mention the room was in sanitary conditions and very comfortable. Looking forward to going back soon.
June 18, 2013
Rated 5 out of 5 by Nick71 Paradise beach and resort.
Everything was great at this resort. staff was outstanding with great service provided. The beach and beach staff were outstanding. Did not use the pool, because the beach was to die for. Tortuga restaurant and staff were very good.
August 6, 2013
Rated 5 out of 5 by Mike2k Better than earlier reviews
I though the staff were fantastic. When they saw I had an infant at checking, they got me in a room at 1030am. The wait staff was excellent and the food was very good. Pool set up was good for kids and adults. Beach was pristine.
July 5, 2013
Rated 5 out of 5 by CRAIG64 GREAT BEACH
The beach, water, pool and staff are outstanding. Close prox. to many restaurants. Many within walking distance. Taxis are readily available at all times. No need for a rental car all week unless you want to tour the island
February 2, 2014
Rated 4 out of 5 by DCH62 This hotel has it all! Beautiful!
The Westin in Grand Cayman has it all....excellent staff, beautiful views, rooms, and you can see the extra push for excellence all around you, from the decor to helpful and knowledgeable staff.
I will be back when I can!
February 10, 2014
Rated 3 out of 5 by Nightcrawler Westin Stay
the room that we stayed in for a week was due for a renovation.
The bathtub base was black and grimy, there was grout missing form the tiles in the shower area and on a few days the room cleaning had some room for improvement.
December 17, 2013
Rated 5 out of 5 by Simmycat4 Excellent Hotel
I cant say enough good things about this hotel. The staff and service was great. The rooms were spacious and clean. The food on premises was good. The pool and beach are beautiful! We were very happy with our stay here.
June 26, 2013
Rated 4 out of 5 by relaxed63 vacation
I enjoyed the Westin for the 2 nd time in a row. I am certain there will be a #3. Very easy going hotel and staff. I was relaxed and never pressured. The concierge was very helpful booking dinners and giving advice.....
May 12, 2013
Rated 5 out of 5 by Sophie514 Beautiful 7 Mile Beach
Amazing Westin Resort- Beautiful 7 mile beach!
June 15, 2014