Rated 5 out of 5 by Charles37 Great Place
This was out fourth stay in St John's and we continue to love it. My only complaint is that the staff fails to enforce the non smoking through out the propertty
April 1, 2012
Rated 5 out of 5 by Gail67 hotel in paradise
great location, easy to get to wonderful beaches. lovely grounds, pools and villas.
October 25, 2012
Rated 4 out of 5 by Maddie31 Not Up to Par
We have visited this resort many times and are owners in Bay Vista. That in itself says how much we love the Westin St. John. However, this year we had numerous issues -- all with Housekeeping (not the Maid service). We arrived on the 5:30 ferry and were shown to our loft. We had asked for a queen air mattress and extra bedding long before our arrival. It wasn't in the room so we called Housekeeping. There were no sheets on one of the pullouts and the other pullout had dirty sheets - sand and hair visible. When we got back from dinner there was still no clean linen. After several phone calls we went to the desk at 10:30 p.m. requesting linens. That finally did the trick but after a long day of travel this was certainly not up to our expectations and was very disappointing. We never did get the air mattress. We moved to another unit after a couple days and again found Housekeeping to be unresponsive.
The rest of the resort was wonderful. The Beach Cafe and Snorkles food and service were great, especially Timmica, Cynthia and Shirley! They do a fantastic job and are so friendly. Also, the shuttle service was greatly improved this year! Very prompt and seldom had to wait more than a minute or two.
Overall we still love to vacation here but improved communication is definitely necessary.
March 14, 2012
Rated 1 out of 5 by Nyc982012 Please downgrade this hotel..not great or luxury
Please down grade this hotel. This is a star 3.
1. Little to no service. Staff were rude and not helpful. Only staff that were great were the man and lady helping with restaurant reservations. And by the way, when my card didn't work in the ATM it was my problem.
2. Please get rid of the golf carts. I woke up every morning to them. Watch out walking on the path.
3. Gym - really not great. The buttons on the machines did not work well and could not watch tv
4. Room. Not bad but the tv did not work. Good luck having someone come fix this
5. Food was completely over priced and not that great.
6. Hotel completely outdated.Completely different than the picture
7. Great - pool and its in St. John
December 27, 2012
Rated 5 out of 5 by Jon50 Wonderful Place To Stay
My family of four went on an after Christmas vacation and had a great time here. Our hillside villa was very comfortable and spacious. The pools were great and we never had any trouble finding a chair. The only downside to the trip were the "no-see-ums". These are tiny bugs that bit us all over our bodies. Must carry bug spray at all times. Other than that we would definitely recommend this Westin.
January 10, 2012
Rated 5 out of 5 by Pipersheridan Relax and Restore is Right !
This Westin Property is beautiful, and the staff was wonderful. The transition from the airport, to the ferry and then on to the property was so smooth. I loved not having to stand on line at a front desk ! I barely realized that we actually checked in at the airport, and we were just handed welcome drinks and our key cards and scooped off to our room in a golf cart by our bellman.
January 31, 2012
Rated 4 out of 5 by SAL555 Resort is beautiful
Our 2 bedroom villa was amazing and very spacious and had a fabulous view of the bay. Loved the pool area and private beach.
On the negative side, Cruz Bay water sports staff did not communicate to us what forms needed to be completed for the Virgin Gorda trip, nor did they tell us we needed cash for the customs fees. We found out about all of this as we were ready to board the boat. Very frustrating!
Additionally, overall the food at the resort failed to impress us, it was mediocre at best. Cruz Bay Prime restaurant was somewhat better.
And, if you don't like bugs, then be prepared! We even had the deet wristbands and used the deet spray when going out in the evenings, but were still eaten alive.
January 4, 2013
Rated 3 out of 5 Favorite Island
I would like to start by saying that St. Johns is a special place for my family and I. This was our third visit and we look forward to returning to the island every couple of years. With that said, the experience and services of the hotel seem to be diminishing.
Rooms and Service:
The new villas are beautiful and well appointed. However, upon this recent visit we were informed that maid service is only provided on the 3rd and final day of your stay. This is unacceptable for a luxury resort. I do not want to have to make my bed every morning when I am on vacation. I do not want to have to sleep in sandy sheets because we went to the beach. And I must certainly do not want to be charged extra to have my room cleaned. This is a major negative.
We love the boat ride over to St. Johns (except my wife) and the crew is always great. The way the property greets the guest as they depart from the boat is lovely. However, the service at the beach café and snorkels is very unfriendly. The servers have a lot of attitude as if they are doing you a favor by taking your order. One prime example was at snorkels, I decided that I wanted onion rings instead of french fries. When I asked our server to change my side, she said she would have to go to the kitchen to make that happen, which she didn’t. When I mentioned it to her, she said that is what I ordered. At $20 for a burger, you would expect better service.
The grounds grew is always waving and smiling, positive marks for them. And a special shout out for Eric at the concierge desk. He is always happy to see you and goes out of his way to make you feel that you are the most important guess on property.
Another note is that there should be more shuttles to your rooms.
There is very little to none. This trip there was no live music. Again, this should be standard for a hotel like the Westin.
While we did not take advantage of the Westins kids club, my wife and I strongly feel that there needs to be more activities outside of the one pool. I would not expect the Westin to compete with Atlantis in terms of water attractions, but the hotel could definitely use to add water activities such as an activities pool and water slides.
If you have any questions, please feel free to contact me.
July 24, 2013
Rated 3 out of 5 by Floridaguest99 Okay, not great.
The choices on St. John are limited in this hotel category, so this may be as good as it gets. The good: Room was very nice and spacious. The work out room is fine and our massages were great. We stayed in the Villas up on the hill. The steakhouse, CB Prime, was excellent. The fair: A portion of the staff is slow and surly. Some of them provide great service and seem to care, but there is clearly a contingent that isn't motivated. The bad is the bugs. We're from Flirda and have noseeums, but they were absolutely ferocious. The view from our room was of the road which isn't very attractive. We were disappointed the front desk couldn't get us into our room earlier despite plenty of turnover the nighht before.
December 1, 2012
Rated 2 out of 5 by DMommy Poor Customer Service & Attitude
The attitude of the locals was beyond unacceptable! They were rude, unhelpful and irritated by simple requests, such as: Where can I get a taxi? May I please get a menu? Where is the bathroom?
The service in the restaurants was below average. For example, I ordered a rum runner, a drink that is a specialty in St. John, and received it AFTER my appetizer and dinner were served. The drink was watered down and the ice had melted. There was NO attempt to rectify the problem by offering a fresh $10.00 drink.
On the day we were leaving, we asked for our breakfast to go. Instead I was handed a box for me to transfer my yogurt & fruit. I was terribly disappointed to see that I had just paid $17.00 for a half papaya with about three tablespoons of yogurt and fruit.
My room had mold growing on the ceiling and parts of the ceiling continously fell onto the bathroom floor. The second day that the housekeeping cleaned our room, the towels were taken, but not replaced. Therefore we had NO towels and discovered this AFTER I was in the shower.
Being a Starwood member, I have acquired high expectations because of the excellent service that you all have provided. This resort was terribly disappointing.
I usually try to find the good in every situation, especially at such an extraordinary location. The ONLY positive aspect of our stay there is the treatment we received from an Alicia & Prince. They went ABOVE & BEYOND with hosptitality & kindness. Alicia, assistant on the ferry, graciously offered to return our son's bags until we needed to meet his camp director. She provided excellent customer service, concern for our son's belongings & interest for our family enjoying a day on St. Thomas.
Prince, ferry attendant, was the most gracious, kind-hearted & friendly person on the entire island! We were inspired by Prince's thankful attitude towards his employment with Starwood, the life that he could provide for his wife and children that were back in the US and the blessings that most of the world take for granted. If Starwood ever needed an example of the ideal customer service represenative, Prince, is EXACTLY what every vactioner would love to meet. I am sincerely thankful for the 30 minutes my husband & I had on the ferry talking to Prince. Starwood is BLESSED to have such loyal, hard-working, caring & positive employees in Alicia & Prince.
July 24, 2012
Rated 2 out of 5 by Rich2012 A Long Ways from the Best of the Caribbean
I am married and travel a lot with my wife and two kids (2y and 4y). I travel about 5-6 times each year where 2-3 of those trips are overseas (usually Caribbean) and have been to many Caribbean islands. St. John unfortunately does not compete well with other islands unless you are a couple looking for an intimate spot and even then it's a bit of a stretch.
First, to get to St. John, you must either pay $65pp EACH WAY for the Westin ferry or take a 45 min van ride to a 20 min ferry ride to a 5 min cab ride to get there. Once you get there, the lobby is not air conditioned. It's open air which is nice, but when it's over 90 outside, it can get hot there.
Next, we stayed in the Hillside villas and I would suggest other accommodations unless you enjoy walking up two 30 degree incline hills to get there. You can also take the free golf cart shuttles if you like, but as I said before, there are better options. The rooms are nice and well appointed. We had a one-bedroom loft which was comfortable and had partial ocean views.
There are few restaurants to choose from. There is 1 for breakfast/dinner, 1 for lunch, and 1 for just dinner. Bar food for lunch each day got old and we ended up cooking a lot since there is a market a short walk away. There are many choices in downtown (5 min away by taxi), but for $5pp each way, that got old as well. The restaurants we did eat at downtown are good, but not great. Other islands (Aruba, Bahamas, Jamaica, Puerto Rico) easily have more and better choices. Also, it's expensive, but unless you find some local spots, eating where the tourists eat usually is costly, regardless of where you are. There was also a deli which served some sandwiches and salads all day.
There are nice beaches, but I question whether they are some of the best in the world. Trunk Bay, $8pp each way by taxi and $4pp to enter, is supposed to be one of the best. It is nice and intimate with lots of marine life swimming around. There were sting rays and tons of fish to keep snorkelers happy. I believe the snorkeling is good in St. John, but I believe that can be said about many islands in the Caribbean. We aren't snorkelers so I can't comment further about that.
The beach and main pool by the resort are okay. The beach does not have the clearest water. There is a good amount of seaweed and you share the bay with lots of boats. All beaches are in bays so it is very calm there. The main pool was very nice with waterfalls and a nice layout. A swim up bar would have made it nicer, but it is still very nice. If you are a beach person, expect to take a taxi each time. If you are a pool person, you will be happy. There was a small pool next to each Hillside villa, which was nice and usually empty. There was a waterfall and two nice grills there as well. Unfortunately, they were not cleaned often and usually had plenty of debris floating there.
We got bitten a lot there and were told they are sand fleas/sand flies. Make sure to ask about that since we weren't warned and could have have a more comfortable stay if we used bug spray. I've never experienced these before, but maybe I was just unlucky since I hear they can be in the Caribbean and even Florida.
There were a decent amount of kids there who seemed to stay at the pool most of the time so if you have a little one, they should find some playmates easily. If you're the type that is looking to drop your kids off at the Kid's Club, you might be disappointed since there were never kids in there except occasionally at night (5p-10p). We didn't care since we never use the Kid's Club.
Lastly, the staff there was somewhat friendly, but compared to the Westin Aruba, Harborside, Westin Lagunamar, they fall short again. If I never stayed anywhere else, I probably wouldn't notice, but it you are used to those other places, you might feel that area lacking, There are a couple stand outs. The front desk was always nice and helpful. Samir in guest relations and Teri in concierge were very nice, but that's about it.
Overall, the big draws here are:
1) The intimacy/privacy. There are many beaches you can take a taxi to where it will be just you and only you there. That's rare.
2) It's US territory so it's easier to get there and back, if that matters.
3) It's really cool to walk around at night and hear the orchestra of nightlife playing. It's more relaxing and peaceful than I can describe.
4) It's never crowded anytime or anywhere and we went during Carnival 4th of July week. The hotel was full, but you would never know that. That's very rare.
Outside of that, there are better choices unless those four things are really important to you.
July 7, 2012
Rated 1 out of 5 by rokel This property is not worthy of the Westin name
I never take the time to write reviews but felt obligated to alert others to the shambles that this property has become. Public and private areas of the property are in dire need of an overhaul, updating, cleaning and basic maintenance. The beach towels are threadbare, the lounges are mildewed, the paint is scraped off the furniture in the patio lounge, the public bathrooms are dirty with overflowing trash etc.., seaweed piles up on the beach as if this were a 2 star property, beach & pool service only made the rounds one day of our 5 day stay, service is slow, erratic and most often comes with a giant "i'm doing you a favor attitude". And while the bed linens have been updated in the beachfront rooms, the bathrooms have not and are literally the size of a gas station and absolutely filthy with stained shower floor grout, etc. Maid service is just the bare minimum, no bathrobes, etc. I have stayed at dozens of Westin properties all over North America and am still unable to believe that this "resort" carries the Westin name. I know the hotel offerings are slim in St. John, but this is a travesty. Beware!
May 2, 2012
Rated 4 out of 5 by Frankie51 GREAT RESORT PROPERTY
We just spent six nights at our Bayside Villa, the Grounds are very well kept, We ate dinner at Cruz Bay Prime and the Dinner & Service was excellent. The Bar Service at Snorkels is very poor , the ladies working there tend to ignore you and are not very friendly, The only friendly staff is the concierge's desk , they are very helpful , but also want to make sure you attend a owner's update at the time share office. We will continue to go to this resort as St John's is a special place, but the service has to be up to the standards of a Westin property.
June 3, 2012
Rated 5 out of 5 by WashingtonDC Love St Johns Westin
What a great resort! The hotel upgraded our room on the beach. We went with another couple and had a great time. Although we did not take our kids this time we would take them back. The resort has a lot for them to do. Beach is private and beach sports are solid. I would highly recommend renting a dingy and going around the island. It is amazing! The hotel has a great gym. The spa is small. If you want to save some money take the local ferry vs. the westin boat. Lunch and breakfast are fine at hotel but eat out for dinner (Not at resort)!!!
December 9, 2011
Rated 1 out of 5 Great Location, but that is it!!!
The location is great, but it is St. John's so that is not saying much.
Upon arrival the Westin receptionist at the airport was not polite and offered little help. Found out that it cost 120 dollars for round trip ferry fee to and from the resort. Which was nice at first thought, but realized the ferry only ran until 5:30 which limited possible time spent on St. Thomas.
We were charged a 40 dollar resort fee and we arrived at the hotel around 6:30PM that day and the last day when you have to check out at 11AM.
As a platinum member, no room upgrade was given (well let me correct that statement). We were upgraded from Garden View to Pool View (NOTE: there was no view of the pool and on top of that, the additional noise from the kids and human traffic made it more of a downgrade).
The room itself was in poor condition. It smelled like mildew, the bathroom was in need of a deep cleaning (stains on the floor, the bathtub drain was broken, there was mold everywhere in the shower), the AC unit barely worked (we had it set to 65 degrees and it never got below 75, and rarely blew cold air). There were stains on the dressers, which I could wipe off which is indicative of poor housekeeping. Worst part, 4 of the 6 days we found huge cockroaches in the bathroom.
The staff at the restaurants were for the most part rude and not pleasant. Food was overall mediocre, nothing special. Extremely over-priced (which is to be expected).
Resort is filled with families and children (which is fine if you want that sort of thing), but makes for early morning noise, noise at the pool, etc.
I am a fiend (for lack of the better term) for SPG points. We used the green option to receive an additional 500 SPG points, however the island is windy and it blew off of our door every day but one. On top of that, we received the 5$ voucher and it mysteriously dissapeared from our room (so I was not able to received any additional points).
Overall as a platinum member, I have had better experiences at 4 points. The location is great, but spend your money elsewhere.
February 26, 2013
Rated 5 out of 5 by sis54 I can recommed this hotel to anyone
This is my third year at this hotel. I enjoy my stay every year. My husband and I travel in September because we enjoy the off season quietness at the resort and the island. My only issue is that the food and service at the only resturant open in the evening is not very good. I think this is because of the off seaon and have found several nice resturants open in Cruz Bay. It would just be nice to be able to have a nice dinner on property. The deli/market has great sandwiches which we take to the beach every time we go.
September 25, 2012
Rated 4 out of 5 by Wackka Great stay despite a very rough start.
This stay was supposed to be a awesome well deserving girl's vacation and it was almost ruined by the welcoming committee (Franique and Kara) at the airport in charge of issuing you your transfers. No welcoming smile, rude, curt and no customer service skills were how we were met by St; John Westin Villa staff. This was followed by them informing me that my 3 bedroom villa was canceled by someone and we were placed in a 1 bedroom villa.
After 4 hours on the phone with 2 supervisor and a change in room, we were finally able to enjoy the wonderful island and Westin St. John Villa. Kudos to Akema, Shamir, the cab drivers, the ground keepers for an impeccable ground/grass, the welcoming staff at the hotel and the shuttle service who always picked you up/drop off with a smile.
August 30, 2012
Rated 1 out of 5 by RConsultant Worst Starwood Hotel/Resort I Have Encountered
To begin, I travel frequently for work and stayed at Starwood properties over 100 nights last year. Though the majority of my stays are not at resorts, I can speak to the experiences I have had at other hotels. Overall, I have had wonderful stays with Starwood, and I have never had an experience like this at any of the other properties.
Top dissatisfier: Bad service is systemic.
To start, the check in experience was less than desirable. I had requested a My-24 early check-in, and didn't receive an email back from the resort that I was not granted it until I had already left for vacation. My guests and I waited by the beach, which was filthy until we were called that one of our rooms was ready. Keep in mind, it was already past when we should have been able to check in normally. The front desk wasn't entirely rude, but not friendly or welcoming either.
Next came our dining experience, which I am not making up. We had walked down for brunch the next morning. When asked at the hostess stand if we were having the buffet, we responded no and asked if we could have a table in the sun. The women literally rolled her eyes. We were not brought water or menus. Our server eventually came over, handed us the menus, and told us that we had to get our food order in immedately since we weren't eating the buffet. We responded that we had not seen the menus yet and would need some time. Also, could we have a glass of water? She said not until we get your food order in. Once we ordered, the food and water came and they brought me the wrong dish. By the time the correct food came, the table had already finished their food. No one came to pick up our check, so we found the manager to run our card. She walked over with our receipt and asked if we had a pen.
Second dissatisfier: The Rooms.
I had used my room upgrades on one of the rooms and the other I had booked with more points to get an ocean view. I was "upgraded" upon check in to a two bedrom Villa. Buyers beware: the photos of the villas on the website are of their newly renovated villas. Though, they are also still using their grossly outdated onces as well. The furniture is stained, and the tiled floors are cracking. I had read we'd have a kitchenette, which is partially the reason why we were staying there. Our two bedroom villa had a coffee pot, a microwave, and a mini fridge. There was no sink, utensils, or dishes.
The one positive:
The rooms are clean, and the grounds (with the exception of the beach) are maintained well.
If I could take my points back and stay elsewhere, I would. Please consider other options before staying here.
May 23, 2012
Rated 2 out of 5 by DOR1974 Hotel needs to be updated
Hotel has a great location, nice beach, excellent pool area. But it's not what I expected from a Westin property. The rooms are average, not luxurious. The maid service was very erratic - some day we'd get no clean towels, the next day we'd get towels but no wash cloths. Food was pretty good but service in the main restaurant was strange. You almost had to trip a waitress to get them to get your order. This wasn't true at the Snorkels' Bar and Grill by the pool - they were very good.
July 13, 2012
Rated 5 out of 5 by MikeP2 This was a really great vacation
The Westin St John was a great place to stay in the Caribbean. The staff at the hotel was pleasant and attentive. My wife and I stay at Westin Hotels pretty frequently, and this hotel is above the Westin standard. We really enjoyed the poolside bar. Service was quick and the drinks were good. Mango Deli was a good place to get a sandwich on resort. The resort is really clean, and well taken care of. The hotel is a $5 (per person) taxi ride to restaurants, beach bars, and shopping.
October 1, 2012
Rated 5 out of 5 by Sumdoit WONDERFUL LOCATION/FACILITY
My wife and I have been vacationing on the island of St John for over 20 years. We have always rented a private home and also rented a car. This year we stayed at the Westin and DID NOT have to rent a car. We took the taxi to town and/or restaurant . ----no driving and or parking problems. We spent our time at the Westin beach or pool swimming/reading and also went with Capt. Phil for a day of snorkeling . Very DISAPPOINTED with the music selections played on pool area speakers
October 21, 2012
Rated 4 out of 5 by Angie25 Island Paradise!
My husband and I celebrated our 25th anniversary this past week at the West St John Resort and our stay could not have been more perfect! Friendly staff, amazing food, tasty drinks and the most relaxing place in the entire world! The facility is beautifully maintained and looks like a tropical paradise! We discovered so many wonderful things to do and see on the resort and in Cruz Bay but there's still plenty more to do on our next trip! Thanks!!
June 10, 2013
Rated 4 out of 5 by Reviewed So happy with our stay
Chalk up any really negative reviews to a) flukes and b) people who showed up in bad moods and looked for the worst. This hotel would be a solid 4-star place with a couple of very easy fixes. 10% of the lounge chair pads were dirty and 10% of the towels were too worn to be offered to guests. Choose from the 90% of clean chairs and towels, and you'll be happy. Room was in building 15 - had nice updates, very clean, great view of the water (only expected pool view, so very happy here). The food was great across the board at the steakhouse, beach place, and poolside. Focus on the beautiful views, friendly staff, great food and drinks, family-friendly environment, etc., and you will have a wonderful time. Don't get on your hands and knees and inspect the carpet with a magnifying glass - you'll waste your vacation time (and still won't find anything negative).
May 16, 2012
Rated 5 out of 5 by Mack15 Exceeded Expectations!
After reading some of the reviews on this property, I had some concerns that we would be disappointed. We were pleasantly surprised at the beautiful grounds, friendly staff, and the updated decor and great view from our hillside villa. We had a very quick checkin process and were upgraded to a larger one bedroom villa with a great view. We had rented a jeep so parking right outside our room was very convenient. We loved it!
November 12, 2012
Rated 4 out of 5 by eva0825 love this hotel...except...........
I stay at this property twice a year and actually own a time share here as well. I love coming back because of the warm and friendly staff. My only complaint is that the non smoking rule is not enforced. Our hotel stay was in bldg 10 which is beach front. We enjoyed early evenings on our balcony (first floor) and every night our neighors would sit outside and smoke. We are not smokers and did not appreciate this at all.
April 20, 2012
Rated 4 out of 5 by cmc75 BEAUTIFUL RESORT
Well maintained and beautiful resort. Although the resort prices on food is a bit high, the quality is excellent. Only negative issue during my vacation, was an employee asking for a tip, vice staying focused on doing their job. I felt a times, there was a sense of entitlement with employees and they should be reminded why they were there.
March 18, 2013
Rated 3 out of 5 by Vetman89 average stay
My stay with you was disappointing in that while the facilities were average, the cost was above average. I don't feel I got my money's worth. The meals in the Beach Bar and Grill were excellent, the Cruz Bay Prime was below average. I would think that when someone pays these prices, they should be thinking "Wow", and I wasn't.
November 16, 2012
Rated 2 out of 5 by vinayc1978 Hotel needs to improve infrastructure and service
My wife and colleagues stayed at the resort for 5 days.
We were disappointed with the service provided and the infrastructure at the hotel:
- Staff are not oriented toward providing excellent guest service (e.g., forgetting to cleanup room, not bringing dinner on time etc)
- Rooms are old and needs to be upgraded.
June 12, 2012
Rated 5 out of 5 by HammerTime Overall Great Time
Overall this is a great hotel..awesome pool, great beach, good bar and food, well kept grounds, clean rooms. Only two complaints would be the mosquitos and the friendliness of some of the staff (concierge? your job is to welcome guests and be attentive to their needs, be nice!)
December 26, 2012
Rated 2 out of 5 by caribebride needed improvement
We booked our stay to attend a destination
wedding at the hotel. Our room
was in really bad shape, shower did not
work, clogged and made noise. Our bathroom floors were dirty. Our tiolet did not flush. The hotel staff was slow and
very late to attend to our needs. We were very disappointed
June 5, 2012