Rated 5 out of 5 by Ricky0725 As good as advertised
My wife and I stayed at the Westin on St. John the last week of June. We were very impressed with the resort and staff. There was some construction going on around the shops and fitness area, but it didn' take away from the resort experience. I've read reviews from people that have a problem dealing with renovations during their stays, but it's never been a problem for us. I'd rather know that the place is trying to improve as opposed to letting things go.
We stayed in a deluxe beach front room that was wonderful. The maid service was excellent, as was all the resort staff. The only issue was a slow bath tub drain the first day we arrived. I called the front desk and was told someone would be there in 10 to 15 minutes; the staff member arrived in less than 10 minutes and took care of the problem immediately. The food at the resort is indeed on the pricey side ($18 for a cheeseburger and fries), but to be fair the food is excellent and they give you plenty to eat with your order. Our room had an iron and ironing board, safe, and a small fridge (no microwave). The A/C worked great and the bed was extremely comfortable. Don't bring your beach towels, they're provided free of charge at the pool. The fitness center is nicely equipped and the deli at the resort has first class pizza and sandwiches / salads. I would highly recommend the Westin to anyone. If you may be one of the ones that complain about everything imaginable under the sun when you go on vacation, then maybe you need to get over yourself just a little bit.
June 30, 2014
Rated 2 out of 5 by BillN1212 Bill Newcomb
The hotel was under renovation while we were there. We should have been informed of this beforehand but apparently AAA didn’t even know. The construction itself was tolerable but many of the services were closed or relocated. The place was dead after dark. One bar open and no entertainment (that we saw). My wife was at the hotel 5 years ago and she did not enjoy the stay as much this time and will not likely return. She classified it as “Deadsville”.
July 22, 2014
Rated 4 out of 5 what to expect
The hotel is nice but does not stand out. I had ants in my room and after calling and having them come out 4 times they were gone after 2 of my 4 days. The staff were always very nice but in no rush. There is no night life at the resort and all the bars and food areas close a little early for me. If you stay here you need to be prepared to leave the resort and explore the island. If that is how you want to see St. John then it is a good place for that.
July 21, 2014
Rated 1 out of 5 by sousaiv No longer a wonderful upscale resort
We have been coming here for 5 years and quite frankly were excited that there was a 50 million dollar renovation going on.
Well, truth be known, it appears that the vast amount of that money is being spent on converting hotel rooms to time shares.
What money has been spent on the hotel was spent on taking away the beautiful wood shingles and replacing them with cheap looking plastic. The old beat up furniture is still in the rooms, and almost nothing has been done to the tired bathrooms. Instead of the nice stamped concrete, ugly cement has been used for walkways around the property.
They have managed to turn this beautiful upscale resort into a carnival cruise ship complete with loud kids games at the pool in the afternoon.
Oh, and did I mention the three cock roaches we had in our room this morning.
If you want and expensive place to bring your family...perfect but if you are looking for a relaxing high end resort stay away.....It's become anything but....a real shame.
July 21, 2014
Rated 5 out of 5 by Debbie29 Wonderful trip
The hotel was beautiful, wonderful beaches, good food, great service.
July 19, 2014
Rated 3 out of 5 by rihokie37 Great Location, Nice Amenities, but Needs work to Be a True Starwood Level Property
As a return guest of this hotel, I enjoyed the location and many of the ammenities at this Westin. Unfortunately, the service of the staff, primarily the front desk staff, was not up to standards. We experieced many delays in check in, several errors with our room, and a generally unpleasant attitude from many staff members we interacted. The hotel also had continued issues with wi-fi and other expected services. On a positive note, the staff at the 2 outdoor restaurant/bars were wonderful, and the house-keeping staff was pleasant when we interacted with them. I would recommend this resort based on location alone, but would be very hesitant to endorse the customer service, especially to another Starwood member. I don't feel that this property embraces the typical Starwood experience.
January 30, 2012
Rated 3 out of 5 by KMTMN The value just is not there.
The room was not thoroughly cleaned upon arrival...bugs in kitchen, silverware and dishes were dirty, as well as shower in mstbed. Not enough closet space, could not hang standard hanger in guest room. Room was a long way from pool and lodgenet was out 1/3 of our stay.
Spa facility was substandard, yoga cancelled twice, despite 8am start, no prior notice and we were charged $45 per day? Tried to attend SuperBowl party, too many people, not enough seats/tables and $18 per plate for hamburgers and hot dogs?
This is suppose to be top resort, fell well short. We will not return, nor recommend and we are Starwood Owners!
February 19, 2012
Rated 2 out of 5 by BeachLover Westin St. John - Hotel Rooms
The fact that this hotel is located on the island of St. John is wonderful. It is also nice to stay in a place that has the option to go to the pool, hotel beach or drive/taxi to another beach on the island.
This is our third time at this resort and will probably not stay here again. We first came in 2004 and back then, the hotel rooms were out of date. They have only gotten worse over the years with more wear and tear and no updating. The pictures on the website are very deceiving, most of these are of the villas, not the hotel rooms. The hotel rooms do not have updated bathrooms. The sink in our room was mauve with stains from over the years. The walls, tub and caulk were all also very old. No matter how clean the bathroom truly was, it just felt dirty because of the upkeep.
The staff was nice and friendly, however the service was slow. Including shuttle service and requests to fix problems in our room.
The food, spa and drinks were expensive, but this was expected at a resort.
This trip we rented a car at the St. Thomas airport and took the car ferry from Red Hook. This allowed us to avoid the frustruation of the Westin Breeze (Ferry) that we had in the past. This also allowed us to explore the many beaches on the island.
November 28, 2011