The Westin St. John Resort

  • 300A Chocolate Hole
  • St. John,
  • Iles Vierges
  • 00830
  • États-Unis
  • Carte
 

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Les hôtes doivent être âgés d’au moins 18 ans pour réserver une chambre.

Rated 3.5 out of 5 by 234 reviewers.
Rated 3 out of 5 by Not up to Westin service standards We just returned from a wonderful vacation in St. John, the first time my husband and I have been there. We decided to stay at the Westin because we have used Westin restorts in many other places including Costa Rica where we were extremely happy with our stay. We were aware going into our vacation that there were still some renovations taking place, so that was not an issue. The island itself is absolutely beautiful and there are cabs readily available to take you wherever you want to go for set prices. We did run into a few issues including: -Walls are paper thin -Aggressive staff -very limited food choices -staff never provided us the sheet with free drinks and coupons for restaurants downtown, only learned about it while checking out and overhearing someone checking in The limited food choices were really only an issue on days were didn't feel like leaving the resort at night to go downtown and find dinner. The staff is another story. The woman that served us lunch was very short with us, not friendly at all and I don't think I saw a smile from her during our stay here, again, not a big deal. The woman that really made an impression on us was a lady that picked up our luggage at the end of our stay to load it onto the ferry. We were told by three separate staff members that we could leave our luggage inside our room, if we weren't comfortable leaving it outside to be picked up and we told them we would leave it inside. As we were boarding the ferry to leave, this woman comes speeding up to us and yelling at us for leaving our bag in our room and giving us a 5 minute lecture as to why we were wrong and were to blame for her having to go to our room twice. Well that was a lovely way to exit the resort. There is a serious communications and attitude issue with many of the staff members we came in contact with. We didn't let it spoil our vacation but made us think twice about booking with Westin again. October 27, 2014
Rated 1 out of 5 by Worst Value for Your Money! THE WESTIN ST. JOHN RESORT-WORST VALUE FOR YOUR MONEY $$$$$ We encountered poor service, tasteless kitchen and bar drinks, exorbitant prices, and bad management. We switched room twice and both rooms were small and had double beds even though we paid big money for an upgrade with a king bed, (we got the feeling that king beds are a commodity in this resort)! The Island beaches are beautiful but you won't find those at The Westin, which sits in a cove with an ugly man made beach area. Westin offers a very expensive round trip transport from St. Thomas (St. John does not have an airport), which we paid for and got to ride the most uncomfortable bus and the loudest oldest water taxi to awful to describe. It cost us each $120. Departure date they are eager to get you off grounds, and back to the St. Thomas airport and only offer one shuttle in the morning. Our flight left at 4:30 so we sat at the airport for 4 hours! To top it off, both my husband and I got yelled at during our stay, by employees working in the service department. This shows the deficiency and lack of involvement of upper management. This hotel should NOT carry the Westin name. I rate this a one star hotel and that is only because it is located on this beautiful Island. October 11, 2014
Rated 3 out of 5 by Great Location, Nice Amenities, but Needs work to Be a True Starwood Level Property As a return guest of this hotel, I enjoyed the location and many of the ammenities at this Westin. Unfortunately, the service of the staff, primarily the front desk staff, was not up to standards. We experieced many delays in check in, several errors with our room, and a generally unpleasant attitude from many staff members we interacted. The hotel also had continued issues with wi-fi and other expected services. On a positive note, the staff at the 2 outdoor restaurant/bars were wonderful, and the house-keeping staff was pleasant when we interacted with them. I would recommend this resort based on location alone, but would be very hesitant to endorse the customer service, especially to another Starwood member. I don't feel that this property embraces the typical Starwood experience. January 30, 2012
Rated 1 out of 5 by GO RIGHT TO CANEEL BAY THIS WAS THE WORST WESTIN STAY I HAVE EVER EXPERIENCED. SO, NO MAIN LOBBY, NO RESTAURANT OPTIONS. SO YOU WOULD THINK , THE TAXI TO TOWN TO GET SOMETHING TO EAT WOULD BE ON THE WESTIN? BAD MARKETING! TAXIS GALORE, EMPTY.. NO. AT THE POOL AT 5 OCLOCK, POOL BOY COMES AROUND AND TELLS ME , TIME IS UP ON THE RAFT, HE HAS TO GO HOME. THE BAR STAFF WAS UNPLEASANT, ANGRY OVER WORKED WOMEN, THE ONLY POSITIVE EXPERIENCE I HAD WAS SHARON AT THE COFFEE SHOP.YOU EVEN HAD TO PAY TO PLAY BINGO AT THE POOL!! OUT OF TOUCH ON TNE ISLAND, I HAVE NO PROBLEM SPENDING MONEY, JUST DONT LIKE BLATANT STEALING. WILL NOT BE BACK . PERHAPS YOU SHOULD HAVE CLOSED WHEN UNDER CONSTRUCTION, INSTEAD OF ANNOYING YOUR GUESTS . September 20, 2014
Rated 5 out of 5 by Very Nice but Expensive Traveling with extended family. We had wanted a villa but none were available (which in retrospect, seems odd since not many people were around) It turned out to be great. We had rooms near each other and very near the pool. Surprise was that all those taxis saying "Westin" on them, that in previous visits to St John (not staying at the Westin) I had assumed meant free transportation into town for Westin guests, actually cost money - a lot of money when traveling with many family members. The resort charges the amenities fee beginning the day you arrive, even if you arrive late in the day. It's a great place but expect to spend a lot of money. July 24, 2014
Rated 3 out of 5 by The value just is not there. The room was not thoroughly cleaned upon arrival...bugs in kitchen, silverware and dishes were dirty, as well as shower in mstbed. Not enough closet space, could not hang standard hanger in guest room. Room was a long way from pool and lodgenet was out 1/3 of our stay. Spa facility was substandard, yoga cancelled twice, despite 8am start, no prior notice and we were charged $45 per day? Tried to attend SuperBowl party, too many people, not enough seats/tables and $18 per plate for hamburgers and hot dogs? This is suppose to be top resort, fell well short. We will not return, nor recommend and we are Starwood Owners! Very disappointed! February 19, 2012
Rated 1 out of 5 by Very Disappointed We have stayed many times at the Westin in St John and have always enjoied it. Last year we really noticed that the rooms had major wear and tear and smelled of mold. This year we thought we would try again and request one of the renovated rooms. Our renovated room was gross and not what I would consider a Westin standard. The cement walls are painted so many times there is thick sticky shinny paint in terrible colors. The renovated tile is lathered with grout right up to the paint and the corners are filled with dirt and grime. I am disappointed again. We checked in and were expecting with Gold status that we could have an early check in, that was not granted (traveling with an infant that was hard) then the ground floor accommodation we expected from our reservation was not granted either. Then we called the staff three times to let them know or disappointment and nothing was done to rectify the situation. They did offer to move us the second morning but were not being very realistic considering we traveled with two children. Basically was glad to get out of the hotel. Grounds looked nice and the staff aside from the front desk and management were friendly. Over all very upsetting. Hotel upkeep terrible. October 26, 2011
Rated 2 out of 5 by Westin St. John - Hotel Rooms The fact that this hotel is located on the island of St. John is wonderful. It is also nice to stay in a place that has the option to go to the pool, hotel beach or drive/taxi to another beach on the island. This is our third time at this resort and will probably not stay here again. We first came in 2004 and back then, the hotel rooms were out of date. They have only gotten worse over the years with more wear and tear and no updating. The pictures on the website are very deceiving, most of these are of the villas, not the hotel rooms. The hotel rooms do not have updated bathrooms. The sink in our room was mauve with stains from over the years. The walls, tub and caulk were all also very old. No matter how clean the bathroom truly was, it just felt dirty because of the upkeep. The staff was nice and friendly, however the service was slow. Including shuttle service and requests to fix problems in our room. The food, spa and drinks were expensive, but this was expected at a resort. This trip we rented a car at the St. Thomas airport and took the car ferry from Red Hook. This allowed us to avoid the frustruation of the Westin Breeze (Ferry) that we had in the past. This also allowed us to explore the many beaches on the island. November 28, 2011
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