Rated 5 out of 5 by Geo59 superb weekend break
fantastic weekend visit.... my wife and myself were treated to a luxury stay with every detail catered for...
This hotel does exactly what it says on the tin !!!!
March 12, 2013
Rated 5 out of 5 by sm1972 Luxury Accommodation and Facilities
Every element of the hotel and its customer service was excellent
February 12, 2014
Rated 5 out of 5 by Fiddy Absolutely fantastic!
Amazing hotel, extremely helpful and very friendly and polite staff. Would definitely recommend this hotel and we will definitely be staying again!
November 25, 2013
Rated 4 out of 5 by joshposh Edward
The hotel is good, i think standards have slipped slightly but still very good. Main restaurant nice but some staff not very knowledgeable about the menu
October 29, 2013
Rated 5 out of 5 by Golfspas Expensive and read small print b4 booking deals
Groupon deal wasn't as good as made out,SPA needed extra payment and golf course(Kintyre) was below par ie not good condition,tees,fairwways and greens poor.
November 6, 2012
Rated 3 out of 5 by John3467 Turnberry Experience
Having visited this hotel for many years through my occupation i find now that this experience is not what it was happy to give further details if required
February 13, 2013
Rated 5 out of 5 by Glennyboy Outstanding location
Welcoming and helpful staff. Comfortable room with a superb view. A very enjoyable stay
January 28, 2014
Rated 4 out of 5 by HFamily Almost Perfect
This hotel has been a favourite of ours for a few years now. Unfortunately it hasnt been consistent and this is why it disappoints. The staff are excellent - in particular the concierge Jim Berry is one of the best I have ever come across and he is worth his weight in gold as the face of the hotel. The golf is fabulous of course and the food is of the highest standard. The areas this time that concerned us were that the hotel was looking a little tired and shabby - paintwork was chipped dirty and peeling and it looks like it hasnt been freshened up in at least 3 years. The Spa in particular is very disappointing - the pool is cold, the hot tub is tiny and lukewarm, and the link to the main hotel is a mix of stairs and long corridors which are a challenge to negotiate in a bathrobe with a toddler. The childrens special wave time hour involved nothing whatsoever from the hotel - no toys, no staff, no games, and no increase in temperature. This area definately needs revamped - its outdated and shabby. The playrrom was empty and closed so actually for a family this is not the place to choose for a break - more suited to elderly couples or golfers.
November 11, 2013
Rated 5 out of 5 by MrEddie Very Welcoming
First class service, very comfortable surroundings
February 10, 2014
Rated 5 out of 5 by Stimpy Price Suite
A Platinum upgrade to the fabulous Price Suite is all I need to say. One of the top suites I've ever been in and I think the best mini bar ever.
August 6, 2013
Rated 4 out of 5 by Hassan81 Location Extraordinary
Resort location is excellent and every thing was up to my expectation but washroom exhaust was not working. I complained twice but not to avail.
December 20, 2012
Rated 5 out of 5 by Ken2 Impressive building
Still the best hotel for Hogmanay celebrations. The staff ensure the guests enjoyment and enjoy doing so!
January 2, 2014
Rated 2 out of 5 by Bear72 Turnberry Hotel
Room was not clean, pegs on walls in bathroom didn't hold towels/robes, pegs missing on downstairs bathroom. The service in the restaurant was very very weak and substandard for Starwood. At breakfast 5-6 waiters talking, setting tables, not paying attention to serving coffee immediately, not bringing items ordered, having to ask 3 times for coffee, food, etc. During the late afternoon the sun is blinding in all parts of the restaurant. Very poor design. Consierge didn't know local sights including Culzean Castle which is 10 minutes away. This property is one of the best locations in all of the Starwood portfolio, and the service is terrible. The general manager should be put on notice and a quality control team sent there immediately to inspect all aspects of service. Since it is one of the top golf resorts in the world, maybe Starwood doesn't care that the service is bad. It seemed to be full anyway, but it certainly doesn't reflect we'll on Starwood. I have been a Platinum and Gold member for a long time. The spa facility needs updating. The service in the golf shop and restaurant was excellent. The room service staff (Robert) was excellent.
May 1, 2013
Rated 4 out of 5 by BigBoy2013 Beautiful location and history, rooms need a makeover
The hotel overall was beautiful from the grounds and breathtaking views to the the lobby, bar, and restaurant.
My party dined at the 1906 restaurant for dinner one night and the food and service were outstanding. The staff was very attentive and the food exceeded all of our expectations, and I am one picky foodie.
My hotel room, however, was something different altogether. My room was decorated in an English country cottage theme from the 1950's with no apparent update in 60 years. For a hotel with a spectacular view, the view from my room simply didn't exist. I was on the first floor and looked out into other rooms. Not a view of the sea or even the parking lot ... simply nothing.
I felt as if the hotel elected to avoid any cost of updating the hotel rooms into the 21st century since it was able to get by on the location and association with the Turnberry golf course. If not for the golf, this place would be empty if judged on rooms alone.
That said, one cannot beat the view and the golf. I imagine the hotel will thrive no matter how bad the rooms or even if the service were terrible. I don't see anyone coming if he / she is not playing golf.
August 5, 2013
Rated 3 out of 5 by oppo14 Disappointing
Just returned from a 3 Day, 2 Nights stay at the Turnberry Resort. Although we found the hotels Main Areas to be acceptable the same cannot be said for our room. Disappointing is an understatement. Having stayed in various other 5 star hotels I have to say that Tirmberry must rank as one of the worst to date. Overall the room was tired & worn with several stains dotted over the decidedly grubby carpet. The bathoom fittings were showing their age & a floor of cracked tiles completed the look. 2 english t/bags per day were hardly adequate if we felt like a cuppa when we did decide to be in the room. Housekeeping was obviously lacking as we had to report on our checkout day that a bulb had been out in the bathroom during all of our stay & one of the bedside lamps was unable to be used as appeared to be ready to blow a fuse every time it was switched on. We were offered a newspaper each morning - received not one! All in all a memorable experience but sadly for all the wrong reasons. Extremely annoyed that our visit was tainted by the lack of the 5star luxury promised & all that could be mustered at best was 2/3 star accomodation. Very poor show Turnberry!
September 2, 2013
Rated 5 out of 5 by manuela1 Great for golfer
Nice staff, good space in the room, good spa - biosauna and pool with great view, great staff in the proshop and on the course.
August 22, 2012
Rated 5 out of 5 by Felts Turnberry dream
Wonderful stay at Turnberry, wonderful customer service and a beautiful setting on the Scotland coast....fantastic golf too.
April 16, 2013
Rated 4 out of 5 by Loans1308 Lower prices would attract more guests
Fantastic hotel but if you reduced your prices to a lower level I think you would attract more people.
December 1, 2013
Rated 4 out of 5 by champ rooms need improvement
for a luxury collection hotel rooms were sub-standard. worn carpets and furniture,paint peeling and cracks in tile.
May 25, 2013
Rated 5 out of 5 Quick Golf Bliss in Scotland
All I can say is, "Bravo". Short notice vacation and the staff, accomodations, food/bev and golf were top notch
May 15, 2013
Rated 4 out of 5 by memeoh Room comfort
The room was entirely too warm, even with the windows open. I'd hate to stay in those rooms during a heat wave.
September 10, 2012
Rated 5 out of 5 by MrsWhite Turnberry is fantastic
Everyone on property went out of their way to make sure our stay was an enjoyable one. Top notch service!
August 6, 2012
Rated 4 out of 5 by alimac1412 excellent hotel
everything we expected from a top class hotel and staff very attentive and friendly
December 1, 2013
Rated 5 out of 5 by Jeff58 Hotel has a great location
Wonderful place to stay, with great golf. Service in bars and restaurants tended to be slow.
June 5, 2013
Rated 5 out of 5 by rossmce Glorious
What a wonderful hotel - helped by wonderful staff who couldn't do enough to help guests.
December 7, 2012
Rated 5 out of 5 by marion58 First Class Hotel
Everything about Turnberry Hotel is first class.
Staff, Facilities, Afternoon Tea, Bar
August 20, 2013
Rated 3 out of 5 by JNA1 Spectacular property on the Ayrshire coast
This remains one of my favourite properties in the Starwood hotel portfolio.
The welcome from the doorman with his confident poise, posture and pronouncements was terrific and the reception staff provided a warm welcome. Supper in the 1906 restaurant was tasty and delivered well and the team in the Spa, were attentive and genuine.
However in other areas the service was patchier than remembered on previous visits. It was necessary to send out a search party for the luggage some considerable time after arriving in the bedroom.
The breakfast service was below par to say the least. A few examples follow, buffet bowls of food were on display without serving cutlery; the service was tardy, food was delivered in an untimely fashion. The cooked breakfast could just about be described as warm. Overall there appeared a lack of attentiveness at breakfast, this was particularly disappointing as there restaurant was deserted with staff outnumbering the guests. Rather than write further details here, I would be happy to provide some more information and feedback to the F&B management team, if needed.
Loyalty to Starwood was however well recognised.
As a tip, look out for special offers for Platinum members in the Spa.
November 18, 2013
Rated 3 out of 5 by scaff won't be back
not my cup of tea. I did not feel we were treated as well as we could have been.
October 20, 2013
Rated 5 out of 5 by JRW49 Fantastic
Excellent hotel. Excellent room. Excellent views. Excellent staff. What more can I say.
October 10, 2012
Rated 3 out of 5 by CTO10062013 CTO
Hotel was very average and not should not be considered in the luxury collection
October 6, 2013