Rated 4 out of 5 by Bobbypat231268 Superb,, well worth the money!!
Overall experience was very good, staff in hotel coupled with golf staff were beyond my expectations, however spa staff in my view let place down. But overall very good
February 19, 2013
Rated 5 out of 5 by Les4Gina Best hotel stay ever
All services of the hotel were absolutely superb with staff attention second to none. My daughter's wedding reception went without a hitch and made our stay memorable.
October 31, 2012
Rated 5 out of 5 by Jack Elegant grand hotel
From reception to check out we were treated with great warmth and hospitality. The rooms were very elegant and comfortable and the hotel as a whole has great charm.
May 4, 2013
Rated 5 out of 5 by Geo59 superb weekend break
fantastic weekend visit.... my wife and myself were treated to a luxury stay with every detail catered for...
This hotel does exactly what it says on the tin !!!!
March 12, 2013
Rated 5 out of 5 by Mercedes Amazing staff
I stay at 5 star hotels often but Turnberry offers more than your standard 5 star. Every staff member go out their way to ensure your stay is fabulous and it was!
February 24, 2013
Rated 5 out of 5 by Paddypete A mecca for golf
Yet again,Turnberry confirms why it is my favourite golf destination. The course was in absolutely immaculate condition and all the facilities were first class
October 17, 2013
Rated 5 out of 5 by Johsar first time visit and won't be the last
More of a fabulous experience than just a visit
All staff were welcoming helpful courteous and very knowledgeable
March 15, 2014
Rated 5 out of 5 by Golfspas Expensive and read small print b4 booking deals
Groupon deal wasn't as good as made out,SPA needed extra payment and golf course(Kintyre) was below par ie not good condition,tees,fairwways and greens poor.
November 6, 2012
Rated 3 out of 5 by John3467 Turnberry Experience
Having visited this hotel for many years through my occupation i find now that this experience is not what it was happy to give further details if required
February 13, 2013
Rated 4 out of 5 by joshposh Edward
The hotel is good, i think standards have slipped slightly but still very good. Main restaurant nice but some staff not very knowledgeable about the menu
October 29, 2013
Rated 5 out of 5 by Fiddy Absolutely fantastic!
Amazing hotel, extremely helpful and very friendly and polite staff. Would definitely recommend this hotel and we will definitely be staying again!
November 25, 2013
Rated 5 out of 5 by Renee11 Impressive
Setting of hotel very impressive as was the level of upkeep making the hotel experience luxurious.
March 15, 2014
Rated 5 out of 5 by Chuffy First Class
A truly first class team across the hotel with exceptional warmth and conversation whilst remaining unobtrusive. Well done and thank you.
January 8, 2014
Rated 5 out of 5 by Stimpy Price Suite
A Platinum upgrade to the fabulous Price Suite is all I need to say. One of the top suites I've ever been in and I think the best mini bar ever.
August 6, 2013
Rated 4 out of 5 by Hassan81 Location Extraordinary
Resort location is excellent and every thing was up to my expectation but washroom exhaust was not working. I complained twice but not to avail.
December 20, 2012
Rated 4 out of 5 by HFamily Almost Perfect
This hotel has been a favourite of ours for a few years now. Unfortunately it hasnt been consistent and this is why it disappoints. The staff are excellent - in particular the concierge Jim Berry is one of the best I have ever come across and he is worth his weight in gold as the face of the hotel. The golf is fabulous of course and the food is of the highest standard. The areas this time that concerned us were that the hotel was looking a little tired and shabby - paintwork was chipped dirty and peeling and it looks like it hasnt been freshened up in at least 3 years. The Spa in particular is very disappointing - the pool is cold, the hot tub is tiny and lukewarm, and the link to the main hotel is a mix of stairs and long corridors which are a challenge to negotiate in a bathrobe with a toddler. The childrens special wave time hour involved nothing whatsoever from the hotel - no toys, no staff, no games, and no increase in temperature. This area definately needs revamped - its outdated and shabby. The playrrom was empty and closed so actually for a family this is not the place to choose for a break - more suited to elderly couples or golfers.
November 11, 2013
Rated 5 out of 5 by Millamoo Great Hotel
Hotel was very nice especially all the staff, very friendly and very helpful. Spa was great very relaxing at pool.
February 15, 2014
Rated 2 out of 5 by Bear72 Turnberry Hotel
Room was not clean, pegs on walls in bathroom didn't hold towels/robes, pegs missing on downstairs bathroom. The service in the restaurant was very very weak and substandard for Starwood. At breakfast 5-6 waiters talking, setting tables, not paying attention to serving coffee immediately, not bringing items ordered, having to ask 3 times for coffee, food, etc. During the late afternoon the sun is blinding in all parts of the restaurant. Very poor design. Consierge didn't know local sights including Culzean Castle which is 10 minutes away. This property is one of the best locations in all of the Starwood portfolio, and the service is terrible. The general manager should be put on notice and a quality control team sent there immediately to inspect all aspects of service. Since it is one of the top golf resorts in the world, maybe Starwood doesn't care that the service is bad. It seemed to be full anyway, but it certainly doesn't reflect we'll on Starwood. I have been a Platinum and Gold member for a long time. The spa facility needs updating. The service in the golf shop and restaurant was excellent. The room service staff (Robert) was excellent.
May 1, 2013
Rated 4 out of 5 by BigBoy2013 Beautiful location and history, rooms need a makeover
The hotel overall was beautiful from the grounds and breathtaking views to the the lobby, bar, and restaurant.
My party dined at the 1906 restaurant for dinner one night and the food and service were outstanding. The staff was very attentive and the food exceeded all of our expectations, and I am one picky foodie.
My hotel room, however, was something different altogether. My room was decorated in an English country cottage theme from the 1950's with no apparent update in 60 years. For a hotel with a spectacular view, the view from my room simply didn't exist. I was on the first floor and looked out into other rooms. Not a view of the sea or even the parking lot ... simply nothing.
I felt as if the hotel elected to avoid any cost of updating the hotel rooms into the 21st century since it was able to get by on the location and association with the Turnberry golf course. If not for the golf, this place would be empty if judged on rooms alone.
That said, one cannot beat the view and the golf. I imagine the hotel will thrive no matter how bad the rooms or even if the service were terrible. I don't see anyone coming if he / she is not playing golf.
August 5, 2013
Rated 3 out of 5 by oppo14 Disappointing
Just returned from a 3 Day, 2 Nights stay at the Turnberry Resort. Although we found the hotels Main Areas to be acceptable the same cannot be said for our room. Disappointing is an understatement. Having stayed in various other 5 star hotels I have to say that Tirmberry must rank as one of the worst to date. Overall the room was tired & worn with several stains dotted over the decidedly grubby carpet. The bathoom fittings were showing their age & a floor of cracked tiles completed the look. 2 english t/bags per day were hardly adequate if we felt like a cuppa when we did decide to be in the room. Housekeeping was obviously lacking as we had to report on our checkout day that a bulb had been out in the bathroom during all of our stay & one of the bedside lamps was unable to be used as appeared to be ready to blow a fuse every time it was switched on. We were offered a newspaper each morning - received not one! All in all a memorable experience but sadly for all the wrong reasons. Extremely annoyed that our visit was tainted by the lack of the 5star luxury promised & all that could be mustered at best was 2/3 star accomodation. Very poor show Turnberry!
September 2, 2013
Rated 5 out of 5 by manuela1 Great for golfer
Nice staff, good space in the room, good spa - biosauna and pool with great view, great staff in the proshop and on the course.
August 22, 2012
Rated 5 out of 5 by Felts Turnberry dream
Wonderful stay at Turnberry, wonderful customer service and a beautiful setting on the Scotland coast....fantastic golf too.
April 16, 2013
Rated 5 out of 5 by Ann1956 weekend treat
This hotel has everything you need for a relaxing break. Great room, great food and great service.
February 3, 2014
Rated 5 out of 5 by Sheina13 Wonderful staff
The staff could not have been more helpful or friendly. They made us feel very relaxed and at home.
January 31, 2014
Rated 4 out of 5 by champ rooms need improvement
for a luxury collection hotel rooms were sub-standard. worn carpets and furniture,paint peeling and cracks in tile.
May 25, 2013
Rated 5 out of 5 by Ken2 Impressive building
Still the best hotel for Hogmanay celebrations. The staff ensure the guests enjoyment and enjoy doing so!
January 2, 2014
Rated 5 out of 5 Quick Golf Bliss in Scotland
All I can say is, "Bravo". Short notice vacation and the staff, accomodations, food/bev and golf were top notch
May 15, 2013
Rated 4 out of 5 by memeoh Room comfort
The room was entirely too warm, even with the windows open. I'd hate to stay in those rooms during a heat wave.
September 10, 2012
Rated 5 out of 5 by Kirsty The hotel is fantastic.
We had a fantastic time at Turnberry. The customer service we received was excellent.
February 9, 2014
Rated 4 out of 5 by Loans1308 Lower prices would attract more guests
Fantastic hotel but if you reduced your prices to a lower level I think you would attract more people.
December 1, 2013