Rated 5 out of 5 by Marydoll34 Birthday treat
I have gave the hotel excellence for all sections,but we were there on the worst night of the year for weather,We booked a deluxe room with seaview.The wind was so loud there was a whistling noise from the windows so we were moved to another room.This at first was a lot better but eventually the noise from the bathroom window kept us awake most of the night.The rain water was coming through the windows and dripping onto the wooden floor,we had to place towels along the window to catch the water,The staff were exceptional and the spa area was of a very high standard.Unfortunately they cannot control the weather.
December 6, 2013
Rated 5 out of 5 by mbflyer Welcoming Scottish Luxury - Warm, Friendly Staff
--Welcoming Scottish Luxury
--Warm, Genuinely Friendly Staff (Above and beyond with help - bookings, a tailor, maps, schedules, etc...)
--Classy without any pretension! (Very important)
--A True Scottish Experience
--Relaxing Atmosphere, Stunningly Beautiful Coast
October 18, 2013
Rated 5 out of 5 by sb0137 Lovely Hotel
Ideal place for a relaxing break, spacious room, comfy bed, great pool (nice new lounger covers), very friendly and efficient Staff, delicious breakfast and bar/room service dishes. We did not visit main restaurant.
January 2, 2014
Rated 5 out of 5 by Ken2 Impressive building
Still the best hotel for Hogmanay celebrations. The staff ensure the guests enjoyment and enjoy doing so!
January 2, 2014
Rated 5 out of 5 by Rochelle117 Beautiful and elegant resort!
Everything about this resort is spectacular!
October 20, 2013
Rated 5 out of 5 by ELLA007 Exquisite Dining, Enchanting Scenery. Exceptional Customer Service
If you seek a little piece of heaven... look no further than the Turnberry Resort with it's spectacular views, enchanting dwelling and first class staff you will feel that you are there..my own experience was just first class from stepping out of the car... to enjoying the spa facilities and fine dining there is so much more to explore.. So book your own little slice of heaven and see for yourself...
July 29, 2013
Rated 5 out of 5 by dotdotdot Luxurious, restful stay!
We were only on an overnight stay but were really impressed by the ambience and friendliness of all staff. Our afternoon tea was lovely and the breakfast was a real banquet...one minor point was that our cooked breakfast arrived before finishing our fruit/cereal which felt a bit of a rush...however we were able to enjoy/linger over other plates and coffee was replenished at a great speed. Very cheerful breakfast staff too.Another little extra would be hot chocolate sachet on the room hospitality tray. Hope to return for longer the next visit and spend more time in the spa/gym.
December 2, 2013
Rated 5 out of 5 by Loraine51 Wonderful Turnberry.....again!!!
This is the 3rd year we have stayed on the golf package to celebrate our anniversary and looking forward to returning again next year. The whole staying, dining and golf experience is exceptional, we love it. The only suggestion I have is to include fresh strawberries and raspberries on the breakfast buffet.
August 13, 2012
Rated 5 out of 5 by Naw13 Best Vacation yet!
The drive from london is very scenic after entering scotland. The location is very scenic. The view from the room is outstanding. I will definitely comeback here when possible. The rooms are comfortable and beds nicely done.
December 21, 2011
Rated 5 out of 5 by Ian24 Amazing
Stayed for 3 nights what an amazing hotel even with the bad weather. The only down side is perhaps certain things are a little over priced but apart from that wonderful.
December 12, 2011
Rated 5 out of 5 by Golfpro Turnberry
The hotel has an enviable global reputation complemented by two great golf courses. The appartments and lodges are perfect for a family or a golf group
October 2, 2012
Rated 5 out of 5 by nellynoodles Turnberry stay
Wonderful hotel, wonderful food, wonderful service. Was worth every minute of the 5 hour drive to get there! Golf not too bad too!
September 18, 2012
Rated 4 out of 5 by SirRobertTheLuc Wet Cement - hack job on the front stairs repair
Hotel needs to be updated. Room was tiny. no place to put cloths other than closet hang. Room door hits nightstand. TV did not work and was reported. No air, even with windows open as much as poss, room was very warm. Not even summer yet.
View of a roof. Charged for internet when told it was included. Was asked about newspaper preference at check-in. Assumed a free paper. Never saw one in 4 nights but $2.50 a day was billed on my folio. could not get ANY food after 11pm. Golf was the only true positive about this stay. I booked 37 rooms for group, many had complaints.One lodge had no hot water for entire stay. hotel never could fix the problem.
May 1, 2013
Rated 5 out of 5 by Jacques Extraordinary
Wonderful location, dedicated staff, excellent food.
A must. The only problem was that we only stayed three nights.
November 19, 2011
Rated 5 out of 5 by fergus4 Beautiful location and friendly expert staff!
Refurbished rooms make such a difference. A shame though that the spa and golf club have not yet been refurbished.
October 24, 2012
Rated 5 out of 5 by Tommy10 Excellent
Excellent location -Exellent service - overall excellent experience.
March 22, 2012
Rated 5 out of 5 by tarabuses Well worth a visit
You will not be disappointed with the hotel or the location.
September 2, 2012
Rated 4 out of 5 by cmlee23 So Close To Being A Great Experience, But Just Fell Short
I really would like to have given the resort and their staff 5 stars, because for the most part the service was deserving, but there were a few critical misses that I wanted to highlight.
1) The TV in my room did not work for the first two days. I had to call 3 separate times and had to have maintenance in my room on two separate occasions while I was trying to relax. More importantly, I didn't have TV for two days and nights so I missed some programming I was looking forward to (the opening of the Premier League Football season, specifically). When I mentioned this (on two occasions), Seriously, when was the last time you went to a hotel and the TV didn't work for 2 days?
2) Upon finish rounds of golf at the Turnberry golf course, on one occasion it took 20+ minutes for a shuttle to pick us up. Even worse, upon finishing another round (This was at Noon), the man refused to call me a shuttle and I had to walk back claiming they were gone for the day. After walking up to considerable stair case I asked the hotel concierge why there weren't any shuttles running and he said they were, the man at the golf course was just too lazy to make the call.
The Duel in the Sun bar was great. Caroline was a wonderful server. The breakfast buffet was nice, but being charged extra for a 6 ounce Diet Coke seems ridiculous.
Finally, I asked the concierge desk for some taxi assistance over two days. They told me the best they could arrange was going to be 240 GBP (and that was down from 260!). After making just 1 call to a different local taxi company I found online, I received a quote of 160 GBP and used them instead. Feels like the concierge is definitely not working in the best interest of the patrons.
Hope you can tweak these changes to make it a 5 Star rating next time I stay there.
August 27, 2013
Rated 5 out of 5 by john1979 Fantastic Golf Resort
We just finished a 5 night award stay for our anniversary trip and were very impressed with the Turnberry resort. I applied my Suite Night Awards hoping for an upgrade, however, there are only 4 suites on the property so it never cleared. We were upgraded to a deluxe ocean view on the top floor, which had panoramic views of the ocean and golf courses. I wish the windows were larger to enjoy the picturesque views even more, but it is a very old hotel so it is what it is. The property is very well maintained, in line with what you would expect for a Luxury Collection Hotel. They have done a wonderful job of modernizing the property while keeping the charm of the historic building.
The golf facilities speak for themselves, as the Ailsa course is in the regular rotation for the men's, women's and senior British Opens. Booking tee times was not a problem and the staff was very accommodating in making changes.
We were pleasantly impressed with the food offering on the property. There are numerous choices for dining, we tried every one and never had a bad meal. Our anniversary dinner was spent at the James Miller Room, which included a full tour of the kitchen.
My wife visited the spa facilities and received one of the better massages she's ever had.
The staff was always nice and attentive. It was sometimes difficult to understand the Scottish accent, but that adds to the charm of the property.
A couple small things to note. We were there for 5 nights, and the housekeeping staff never replaced the shampoo bottles. By the last day, I was filling the bottle with water just to get the last bit of shampoo out. I guess I could have called for more, but that's something you should not have to do at a 5* property. Also, the thermostat in the room maxed out at 25 degrees. My wife found it a bit cool in the morning and this was in August, so I can't imagine what it would be like in the winter.
In all, this property is up there with the St. Regis Princeville as one of the best golf resorts in the Starwood portfolio. As an avid golfer and a SPG loyalist, I will definitely be back in the future.
August 10, 2013
Rated 4 out of 5 by Photogolfer Golf Weekend
Very nice resort with an incredible setting and golf experience.
Disappointed the Duel In The Sun bar was closed. However, we ate in the other bar, and the food was first class. Breakfast was equally pleasing.
Although the staff were attentive, they all felt insincere to me (especially the staff at the golf clubhouse: rushing us and not being very easy to talk to or get information from). I am not sure if it was due to us both being 25-30 years old and perhaps not the typically clientele, but for the most part, I thought the staff were awkward and robotically trained rather than naturally friendly.
Regardless, we enjoyed our stay.
October 23, 2012
Rated 4 out of 5 by Bayhouse20 Unless you are Gold you are not recognized
We stayed one night at this hotel in August 2012. We are SPG preferred members who travelled with friends who are SPG Gold members and found that unless you have gold status you are not recognized by this hotel. The location, views, golf course and the public areas of this hotel are outstanding, however some of the rooms have been renovated and some not. Our friends received a warm welcome and a nice room upgrade to one of the renovated rooms - wonderful room. We on the other hand drew the short straw room which was a little tired. Breakfast in the restaurant over looking the golf course was substandard and the service here was slow.
September 10, 2012
Rated 4 out of 5 by Sco63 Modern Traditional Luxury
Turnberry is undoubtedly a modern luxurious Hotel with approachable, friendly and attentive staff. It maintains a good balance between old fashioned service with a modern feel in an absolutely stunning setting. The food was beautifully prepared and delivered by knowledgeable and well presented staff.
The view from the Spa looking over to The Ailsa Craig is one of the best available anywhere.
My only slight gripe is that the room was rather stuffy and warm through the night and also there is only one size of flip flop available.
We will return to again spoil ourselves at this beautiful hotel.
October 27, 2013
Rated 5 out of 5 by Collins4 Beyond Amazing
The hotel actually looks like the pictures! From the moment we arrived, everything was beyond amazing. The staff is dressed in local attire and took the time to walk us to our room and explain how everything worked from the lighting to the international outlets. The history of the hotel is impressive from golf champions to heads of state. Afternoon tea overlooking the golf course was a highlight. As non-golfers, we enjoyed a round of pitch and putt on the hotel grounds and a walk around the course to enjoy the views. The spa was very relaxing. The concierge staff did a great job in providing transportation options. Staying at this hotel was dream come true!
May 16, 2012
Rated 5 out of 5 by Berkleygirl Fantastic
Was given a night here as a gift for my husbands birthday. Wow ! The hotel is just wonderful ! Our room was lovely with a huge bathroom . Our bed was very comfy ! We ate in the hotel and would certainly recommend the steak ! Breakfast was brilliant with lots if choice . My only concern was I was told by reception that if I could not produce the email from Groupon I would have to pay for my stay . As this had been bought as a present I only had the mobile voucher . I was quite upset and spent the next 2 hrs looking for the email. Maybe when guests book they could be informed of the necessity of this printed voucher.
December 29, 2012
Rated 4 out of 5 by katybaby1 Turnberry
As usual the staff and golfing facilities were excellent. The room 213 was in definite need of up grading. Plug in bath didnt work, toilet bowl was half full of water and took at least 10 minutes to fill up which was extremely noisey. The cleanliness of the room was not very good. Disappointed compared to our last stay on March 5th this year.
December 3, 2013
Rated 5 out of 5 by Bulliedog The Lodges
This has been our third stay this year. Twice in self catering and once in the hotel. Although the two offer different types of holiday, both are excellent and of very high quality. Again, the staff are your prime resource. Friendly, efficient but welcoming and professional.
We are looking forward to coming back again next February and I couldn't recommend highly enough to friends and colleagues.
November 27, 2013
Rated 5 out of 5 by trish947 Turnberry overnight stay
Friendly staff. Lovely location.
We had a very relaxing stay.
December 8, 2013
Rated 4 out of 5 by Audrey Looking good but!!!!!
Stayed with my daughter for a spa overnight treat. We stayed in a classic room (not reburbishesd). All was well until shower time in evening. The shower was not working in fact it was broken. Very poor show for a hotel of this standard. These things should be checked before clients are given the room. Also telephone was full of dust. The staff were lovely and very sorry and we were moved to a an upgraded room. After nicehaving very nice treatments all the relaxation was gone with all the upheaval.. Also felt the spa treatment room was not very nice. Wood had dampness on it. Not becoming a 5 star hotel.
January 22, 2013
Rated 4 out of 5 by SpaBoy No port in this storm
The setting, the facility, the amenities, the food, the staff....all of that is first class. Really hard to improve on any of that but.......I could not believe such a hotel did not stock a tawny port. That is not asking too much....is it? Wasn't looking for a 40 year....a good 10 would have been fine. Next time maybe....as I will be back for sure. Only other comment...and this is not a complaint as it is an observation....the gulf between the weekend rate for golf, 190 and the weekday rate of 99 is a bit much. And, to have one of my local friends join me was a whopping 180 a round....and I was told that was a deal of the normal 199. Great course but the pricing scheme is a bit wonky.
October 4, 2012
Rated 5 out of 5 by Jonathanf77 Truly amazing!
Another stay at what has to be described as Heaven on Earth. Superb massage in the spa facilities, 2 unbelievable rounds of golf, breakfast of kings every day and brilliant restaurant recommendations from the Hotel.
My only gripe from the 3 days was that the halfway house on the Ailsa course was closed. Come on Turnberry please consider keeping it open all year so golfers can spend that little bit more time taking in the incredible views of the lighthouse and the ocean! Overall fantastic.
November 11, 2013