Rated 4 out of 5 by cmlee23 So Close To Being A Great Experience, But Just Fell Short
I really would like to have given the resort and their staff 5 stars, because for the most part the service was deserving, but there were a few critical misses that I wanted to highlight.
1) The TV in my room did not work for the first two days. I had to call 3 separate times and had to have maintenance in my room on two separate occasions while I was trying to relax. More importantly, I didn't have TV for two days and nights so I missed some programming I was looking forward to (the opening of the Premier League Football season, specifically). When I mentioned this (on two occasions), Seriously, when was the last time you went to a hotel and the TV didn't work for 2 days?
2) Upon finish rounds of golf at the Turnberry golf course, on one occasion it took 20+ minutes for a shuttle to pick us up. Even worse, upon finishing another round (This was at Noon), the man refused to call me a shuttle and I had to walk back claiming they were gone for the day. After walking up to considerable stair case I asked the hotel concierge why there weren't any shuttles running and he said they were, the man at the golf course was just too lazy to make the call.
The Duel in the Sun bar was great. Caroline was a wonderful server. The breakfast buffet was nice, but being charged extra for a 6 ounce Diet Coke seems ridiculous.
Finally, I asked the concierge desk for some taxi assistance over two days. They told me the best they could arrange was going to be 240 GBP (and that was down from 260!). After making just 1 call to a different local taxi company I found online, I received a quote of 160 GBP and used them instead. Feels like the concierge is definitely not working in the best interest of the patrons.
Hope you can tweak these changes to make it a 5 Star rating next time I stay there.
August 27, 2013
Rated 5 out of 5 by AngelaRuth42 Thomson Visit
A very relaxing few days. Facilities were excellent. I enjoyed the Spa and the children enjoyed the pool and the lawn.
July 19, 2014
Rated 5 out of 5 by john1979 Fantastic Golf Resort
We just finished a 5 night award stay for our anniversary trip and were very impressed with the Turnberry resort. I applied my Suite Night Awards hoping for an upgrade, however, there are only 4 suites on the property so it never cleared. We were upgraded to a deluxe ocean view on the top floor, which had panoramic views of the ocean and golf courses. I wish the windows were larger to enjoy the picturesque views even more, but it is a very old hotel so it is what it is. The property is very well maintained, in line with what you would expect for a Luxury Collection Hotel. They have done a wonderful job of modernizing the property while keeping the charm of the historic building.
The golf facilities speak for themselves, as the Ailsa course is in the regular rotation for the men's, women's and senior British Opens. Booking tee times was not a problem and the staff was very accommodating in making changes.
We were pleasantly impressed with the food offering on the property. There are numerous choices for dining, we tried every one and never had a bad meal. Our anniversary dinner was spent at the James Miller Room, which included a full tour of the kitchen.
My wife visited the spa facilities and received one of the better massages she's ever had.
The staff was always nice and attentive. It was sometimes difficult to understand the Scottish accent, but that adds to the charm of the property.
A couple small things to note. We were there for 5 nights, and the housekeeping staff never replaced the shampoo bottles. By the last day, I was filling the bottle with water just to get the last bit of shampoo out. I guess I could have called for more, but that's something you should not have to do at a 5* property. Also, the thermostat in the room maxed out at 25 degrees. My wife found it a bit cool in the morning and this was in August, so I can't imagine what it would be like in the winter.
In all, this property is up there with the St. Regis Princeville as one of the best golf resorts in the Starwood portfolio. As an avid golfer and a SPG loyalist, I will definitely be back in the future.
August 10, 2013
Rated 5 out of 5 by Collins4 Beyond Amazing
The hotel actually looks like the pictures! From the moment we arrived, everything was beyond amazing. The staff is dressed in local attire and took the time to walk us to our room and explain how everything worked from the lighting to the international outlets. The history of the hotel is impressive from golf champions to heads of state. Afternoon tea overlooking the golf course was a highlight. As non-golfers, we enjoyed a round of pitch and putt on the hotel grounds and a walk around the course to enjoy the views. The spa was very relaxing. The concierge staff did a great job in providing transportation options. Staying at this hotel was dream come true!
May 16, 2012
Rated 5 out of 5 by KOH62 More than I expected
Hotel and staff were first class. Was skeptical of location before we arrived, however, could not of asked for more. Plan on making an annual trip to Turnberry.
July 16, 2014
Rated 3 out of 5 by Brianp This hotel needs to be updated.
The temperature control and bathrooms are not up to 5 star hotel standards. The rooms need Nespresso or similar coffee makers. If air conditioned rooms are not required in Scotland, then operable windows are needed (the room has many fixed windows that could not be opened). The staff tried hard to please.
July 12, 2014
Rated 5 out of 5 by Berkleygirl Fantastic
Was given a night here as a gift for my husbands birthday. Wow ! The hotel is just wonderful ! Our room was lovely with a huge bathroom . Our bed was very comfy ! We ate in the hotel and would certainly recommend the steak ! Breakfast was brilliant with lots if choice . My only concern was I was told by reception that if I could not produce the email from Groupon I would have to pay for my stay . As this had been bought as a present I only had the mobile voucher . I was quite upset and spent the next 2 hrs looking for the email. Maybe when guests book they could be informed of the necessity of this printed voucher.
December 29, 2012
Rated 5 out of 5 by Marydoll34 Birthday treat
I have gave the hotel excellence for all sections,but we were there on the worst night of the year for weather,We booked a deluxe room with seaview.The wind was so loud there was a whistling noise from the windows so we were moved to another room.This at first was a lot better but eventually the noise from the bathroom window kept us awake most of the night.The rain water was coming through the windows and dripping onto the wooden floor,we had to place towels along the window to catch the water,The staff were exceptional and the spa area was of a very high standard.Unfortunately they cannot control the weather.
December 6, 2013
Rated 5 out of 5 by AnneS22 Turnberry Hotel
Wow! Just returned from an overnight stay at Turnberry. What a fabulous experience. The service was amazing - from the minute we arrived until we left - nothing was too much trouble and the attentiveness of every member staff was something I've never experienced in a hotel before.
We dined in 1906 and the food was outstanding. We also enjoyed a beautiful lunch in the Grand Tea Lounge with stunning views over the water and golf course. This area has a lovely ambience and the service here was just right - helpful, but not intrusive.
Our room was well appointed, warm and very clean, with an incredibly comfortable bed.
Thank you for a wonderful trip - can't wait for the next time
February 10, 2014
Rated 4 out of 5 by Steve957 Golf Trip
I stayed two nights as part of a Perry Golf trip. overall I am satisfied. Certainly the golf experience was great. The hotel though very nice was showing age in areas with peeling paint. My room was adequate, it was located at the bottom of the stairs on second floor. Every time someone went up or down stairs they did make noise. A fuse blew in my bathroom on the final morning.
June 30, 2014
Rated 4 out of 5 by Audrey Looking good but!!!!!
Stayed with my daughter for a spa overnight treat. We stayed in a classic room (not reburbishesd). All was well until shower time in evening. The shower was not working in fact it was broken. Very poor show for a hotel of this standard. These things should be checked before clients are given the room. Also telephone was full of dust. The staff were lovely and very sorry and we were moved to a an upgraded room. After nicehaving very nice treatments all the relaxation was gone with all the upheaval.. Also felt the spa treatment room was not very nice. Wood had dampness on it. Not becoming a 5 star hotel.
January 22, 2013
Rated 4 out of 5 by SpaBoy No port in this storm
The setting, the facility, the amenities, the food, the staff....all of that is first class. Really hard to improve on any of that but.......I could not believe such a hotel did not stock a tawny port. That is not asking too much....is it? Wasn't looking for a 40 year....a good 10 would have been fine. Next time maybe....as I will be back for sure. Only other comment...and this is not a complaint as it is an observation....the gulf between the weekend rate for golf, 190 and the weekday rate of 99 is a bit much. And, to have one of my local friends join me was a whopping 180 a round....and I was told that was a deal of the normal 199. Great course but the pricing scheme is a bit wonky.
October 4, 2012
Rated 5 out of 5 by NFSIII An excellent one of kind experience
An outstanding weekend of luxury at this stunning property. Well worth the travel to Turnberry. Fabulous location, great facilities and superior fixtures and fittings with Scottish tones, notable and extensive refurbishment to Luxury collection since my last stay some years ago. Sea view is a must have, even if the weather is poor outside! Excellent variety / quality of food, truly impressive service standards, in fact I'd venture to say world class with a touch of Scottish warmth from all staff. Recognition by name to all my family by staff and anticipation of our needs were second to none through the whole weekend. Very good SPG recognition too! A unique, memorable and outstanding stay!
February 7, 2014
Rated 5 out of 5 by mistyboy12 Stunning
George & I had a fantastic time, cannot thank the staff enough for making our visit so memorable, thank you to Ralph, Gemma and a big thanks to Bob Crawford for being so kind to us and could not do enough for us.
July 3, 2014
Rated 3 out of 5 by MRREFEREE DISAPPOINTING STAY ESPECIALLY FOR PLATINUM
I BEGAN TO WRITE THE REVIEW BUT IT JUST BECAME RAMBLING. THIS IS A CONDENSED REWRITE: THE FOOD IS TERRIBLY OVER PRICED. THE SERVICE IS AVERAGE. THE BEDS WERE HARD. THE AIR CONDITIONING IN OUR ROOM HAD A SQUEAK. THEY FIXED IT BY TURNING IT OFF. THE WORST OF IT THOUGH IS HOW THEY MADE OUR WHOLE PARTY FEEL ANYTHING BUT SPECIAL. WE ARE PLATINUM BUT WERE REALLY MADE TO FEEL LIKE WE WERE SO LUCKY TO BE STAYING THERE AND THEY WERE DOING US A FAVOR. ON OUR TRIP WE ALSO STAYED AT THE SHERATON EDINBURGH AND WESTIN DUBLIN. I RECOMMEND BOTH OF THESE STARWOOD PROPERTIES AS I DO MOST STARWOODS, BUT I WILL ABSOLUTELY NOT BE RETURNING TO TURNBERRY. THERE WAS MORE TO WRITE BUT WHAT WOULD BE THE PURPOSE?
July 2, 2012
Rated 5 out of 5 by Golf54 Classic Hotel
The Turnberry Hotel is a fabulous property and the staff was most helpful and courteous. The Hotel enjoys such a fine history and was all that our party expected.
July 2, 2014
Rated 4 out of 5 by Sco63 Modern Traditional Luxury
Turnberry is undoubtedly a modern luxurious Hotel with approachable, friendly and attentive staff. It maintains a good balance between old fashioned service with a modern feel in an absolutely stunning setting. The food was beautifully prepared and delivered by knowledgeable and well presented staff.
The view from the Spa looking over to The Ailsa Craig is one of the best available anywhere.
My only slight gripe is that the room was rather stuffy and warm through the night and also there is only one size of flip flop available.
We will return to again spoil ourselves at this beautiful hotel.
October 27, 2013
Rated 4 out of 5 by Molly2012 Disappointing
We only stayed for one night for my daughter's birthday. Firstly, we were not told when we booked that there was a wedding in the spa, below our room, which would go on until midnight. I was not told that the spa was 'separate' from the hotel. That said, we were able to upgrade to a deluxe ocean view in the main hotel but this may not have been possible had the hotel been full - a twin room which was not ideal. Secondly, on checking out we were initially charged more than the rate quoted. A mistake I would not have expected from a hotel of this calibre. Dinning was very pleasant , the food very good and a special effort was made for our daughter which was appreciated. The setting is beautiful.
August 8, 2012
Rated 5 out of 5 by Casa Fantastic Hotel
We stayed last year for my husbands special birthday. This year we bought the deal on Amazon for afternoon tea and overnight stay, we thought it might be a little less special but how wrong we were! From the moment we parked the car, the service was impeccable from Jim at the front of the hotel, who remembered us , to everyone who looked after us during our stay, nothing was too much trouble. Highly recommend the 1906 restaurant where the food and wine were fabulous. Drinks are not cheap, but remember you are in a five star hotel, it was worth every penny. Can't wait to go back.
March 5, 2014
Rated 4 out of 5 by DB127 Great Historic Hotel
Whilst loving the historyy and location of Turnberry and mostly the excellent service on offer, I feel there were some aspects of service which were left wanting. Two specific points in question :
-My debit card was charged in error prior to my visit to a significant amount and threw my bank account into disarray. I received an apology for this and a free room upgrade however it caused a great deal of distress at the time. The charge was corrected but took nearly 1 week.
-I was overcharged at checkout but did not notice it until later. I had to email the hotel to have this corrected.
March 17, 2013
Rated 5 out of 5 by MaximusRex Don't miss Turnberry
Stayed 2 nights while playing Turnberry and Royal Troon golf courses. Turnberry's staff and accomodations are first class. Breath taking scenery situated along the Atlantic this resort is a jewel that should be considered for any vacation destination. Located on property, the pitch and putt was an added surprise! We will certainly be back. Wow, we had a great experience at Turnberry!!!
June 15, 2014
Rated 5 out of 5 by 69gross Annual Golfing Excursion
The only disappointing aspect of the stay was dinner on Day 1. The oysters, I hasten to add, were fantastic and we had them on day 2 also. However, we ordered a chateubriand medium rare. It was delivered medium well. After some deliberation, the waitress came back from the chef with an alternative - 2 fillet steaks - which we declined as the chateubriand is a particular favourite. When the chateaubriand was eventually delivered it was medium rare and was very good indeed.
June 2, 2014
Rated 5 out of 5 by dotdotdot Luxurious, restful stay!
We were only on an overnight stay but were really impressed by the ambience and friendliness of all staff. Our afternoon tea was lovely and the breakfast was a real banquet...one minor point was that our cooked breakfast arrived before finishing our fruit/cereal which felt a bit of a rush...however we were able to enjoy/linger over other plates and coffee was replenished at a great speed. Very cheerful breakfast staff too.Another little extra would be hot chocolate sachet on the room hospitality tray. Hope to return for longer the next visit and spend more time in the spa/gym.
December 2, 2013
Rated 2 out of 5 by Mags40 Freezing!
I know that it was a very icy blast that the whole of the UK was experiencing while we were there, but the hotel clearly couldn't cope. Our room was freezing. We could not take our jackets off. The bathroom was even colder, with tiled floors that were like ice.
Our room was really dated and very under accessorized (244) I imagine if you paid for a better, refurbished room you would not be disappointed with the Turnberry experience as the rest of the hotel (with the exception of the Spa) is really really lovely. All the staff were wonderful too. I just wouldn't stay there again.
March 24, 2013
Rated 5 out of 5 by Pedro63 Premier league experience
Turnberry for the sixth time, can't wait for number seven!
June 28, 2014
Rated 5 out of 5 by fantasticlinda1 staff exceptional
Every member of staff smiled and were so polite and helpful. They all made you feel special.
June 27, 2014
Rated 5 out of 5 by Randy21 This hotel has great everything!
As the culmination of a trully wonderful golf excursion with me and my dad, having Turnberry be our last stop was certainly the cherry on top of a fantastic vacation! My father was trully happy and excited with our trip up to that point, but when we got to Turnberry our stay in Scotland went to another level! The staff was wonderful( truthfully everyone in Scotland treated us exceptionally well) the facilities were top of the line, and if I'm ever blessed enough to return to your fair country Turnberry will be a must stop!
Thank you for your service, and excellent care.
August 9, 2012
Rated 4 out of 5 by ansun03 Room location
The Turnberry resort is a wonderful property and staying there was a privilege. My son and I played both golf courses and were thrilled with this experience. We came to play golf. That being said, we were placed in the Spa building which was not in the classic hotel. It was a long walk with lots of steps. We were not told this at check in and so we hauled our bags to the room. We could have parked right in front of the Spa making bag handling much easier. As a Gold SPG member, I would have expected an upgraded room or at least lodging in the main Turnberry building.
April 28, 2013
Rated 4 out of 5 by DisppointedPatti No Room Air Conditioning
This facility has a great view, fabulous location, but the room (expensive) had no air conditioning! The website description of the room made no mention of this at the time we booked the room. We were very disappointed and would not stay here again.
June 18, 2014
Rated 5 out of 5 by MANDC40 Weekend Break
We decided on Turnberry for a weekend away to celebrate our wedding anniversary. From the moment we arrived we were met by the friendly staff who could not have been more helpful. On checking in & being shown to our room we discovered the wet room did not have a bath. We asked if it were possible to have a room with a bath and although the hotel was very busy the staff were most accommodating and found us the perfect room. The breakfasts and dinners were excellent and the staff very attentive. We most certainly will return at a future date.
April 3, 2014