Rated 3 out of 5 by MRREFEREE DISAPPOINTING STAY ESPECIALLY FOR PLATINUM
I BEGAN TO WRITE THE REVIEW BUT IT JUST BECAME RAMBLING. THIS IS A CONDENSED REWRITE: THE FOOD IS TERRIBLY OVER PRICED. THE SERVICE IS AVERAGE. THE BEDS WERE HARD. THE AIR CONDITIONING IN OUR ROOM HAD A SQUEAK. THEY FIXED IT BY TURNING IT OFF. THE WORST OF IT THOUGH IS HOW THEY MADE OUR WHOLE PARTY FEEL ANYTHING BUT SPECIAL. WE ARE PLATINUM BUT WERE REALLY MADE TO FEEL LIKE WE WERE SO LUCKY TO BE STAYING THERE AND THEY WERE DOING US A FAVOR. ON OUR TRIP WE ALSO STAYED AT THE SHERATON EDINBURGH AND WESTIN DUBLIN. I RECOMMEND BOTH OF THESE STARWOOD PROPERTIES AS I DO MOST STARWOODS, BUT I WILL ABSOLUTELY NOT BE RETURNING TO TURNBERRY. THERE WAS MORE TO WRITE BUT WHAT WOULD BE THE PURPOSE?
July 2, 2012
Rated 4 out of 5 by Inch Comfort
Hotel exudes large country house charm and comfort. Staff could not be more attentive. Room decor is becoming a little tired. Shower tile grout for example needs refreshing.
December 1, 2013
Rated 4 out of 5 by Molly2012 Disappointing
We only stayed for one night for my daughter's birthday. Firstly, we were not told when we booked that there was a wedding in the spa, below our room, which would go on until midnight. I was not told that the spa was 'separate' from the hotel. That said, we were able to upgrade to a deluxe ocean view in the main hotel but this may not have been possible had the hotel been full - a twin room which was not ideal. Secondly, on checking out we were initially charged more than the rate quoted. A mistake I would not have expected from a hotel of this calibre. Dinning was very pleasant , the food very good and a special effort was made for our daughter which was appreciated. The setting is beautiful.
August 8, 2012
Rated 4 out of 5 by Loans1308 Lower prices would attract more guests
Fantastic hotel but if you reduced your prices to a lower level I think you would attract more people.
December 1, 2013
Rated 4 out of 5 by alimac1412 excellent hotel
everything we expected from a top class hotel and staff very attentive and friendly
December 1, 2013
Rated 4 out of 5 by DB127 Great Historic Hotel
Whilst loving the historyy and location of Turnberry and mostly the excellent service on offer, I feel there were some aspects of service which were left wanting. Two specific points in question :
-My debit card was charged in error prior to my visit to a significant amount and threw my bank account into disarray. I received an apology for this and a free room upgrade however it caused a great deal of distress at the time. The charge was corrected but took nearly 1 week.
-I was overcharged at checkout but did not notice it until later. I had to email the hotel to have this corrected.
March 17, 2013
Rated 2 out of 5 by Mags40 Freezing!
I know that it was a very icy blast that the whole of the UK was experiencing while we were there, but the hotel clearly couldn't cope. Our room was freezing. We could not take our jackets off. The bathroom was even colder, with tiled floors that were like ice.
Our room was really dated and very under accessorized (244) I imagine if you paid for a better, refurbished room you would not be disappointed with the Turnberry experience as the rest of the hotel (with the exception of the Spa) is really really lovely. All the staff were wonderful too. I just wouldn't stay there again.
March 24, 2013
Rated 5 out of 5 by Fiddy Absolutely fantastic!
Amazing hotel, extremely helpful and very friendly and polite staff. Would definitely recommend this hotel and we will definitely be staying again!
November 25, 2013
Rated 5 out of 5 by roddy Turnberry Hotel
Our stay was exceptional.The staff excelled themselves.The warmth of our welcome made us feel like family.Everyone went out of their way to make us feel important(although we are not). We have enjoyed the privilege of Turnberry for over 50 years-how fortunate are we. Can't wait to return.
Particular thanks to Ralph,Scott,Andrew and Lisa
November 16, 2013
Rated 5 out of 5 by Randy21 This hotel has great everything!
As the culmination of a trully wonderful golf excursion with me and my dad, having Turnberry be our last stop was certainly the cherry on top of a fantastic vacation! My father was trully happy and excited with our trip up to that point, but when we got to Turnberry our stay in Scotland went to another level! The staff was wonderful( truthfully everyone in Scotland treated us exceptionally well) the facilities were top of the line, and if I'm ever blessed enough to return to your fair country Turnberry will be a must stop!
Thank you for your service, and excellent care.
August 9, 2012
Rated 4 out of 5 by ansun03 Room location
The Turnberry resort is a wonderful property and staying there was a privilege. My son and I played both golf courses and were thrilled with this experience. We came to play golf. That being said, we were placed in the Spa building which was not in the classic hotel. It was a long walk with lots of steps. We were not told this at check in and so we hauled our bags to the room. We could have parked right in front of the Spa making bag handling much easier. As a Gold SPG member, I would have expected an upgraded room or at least lodging in the main Turnberry building.
April 28, 2013
Rated 3 out of 5 by gold luxury collection
I think the Luxury Collection rests on its laurels and doesn't try very hard. In several different hotels the rooms have been worn and tired looking. You seem to get a better stay at Westin, Sheraton and even Aloft. We are good SPG members which did not help at all. We were given a room overlooking the roof and front door with traffic all day long. the rugs in every room including common areas have been cleaned in ages. Fingerprints on doorways need either a coat of paint or elbow grease with some cleaner. the spa was a nice part of the hotel.
August 21, 2013
Rated 3 out of 5 by JNA1 Spectacular property on the Ayrshire coast
This remains one of my favourite properties in the Starwood hotel portfolio.
The welcome from the doorman with his confident poise, posture and pronouncements was terrific and the reception staff provided a warm welcome. Supper in the 1906 restaurant was tasty and delivered well and the team in the Spa, were attentive and genuine.
However in other areas the service was patchier than remembered on previous visits. It was necessary to send out a search party for the luggage some considerable time after arriving in the bedroom.
The breakfast service was below par to say the least. A few examples follow, buffet bowls of food were on display without serving cutlery; the service was tardy, food was delivered in an untimely fashion. The cooked breakfast could just about be described as warm. Overall there appeared a lack of attentiveness at breakfast, this was particularly disappointing as there restaurant was deserted with staff outnumbering the guests. Rather than write further details here, I would be happy to provide some more information and feedback to the F&B management team, if needed.
Loyalty to Starwood was however well recognised.
As a tip, look out for special offers for Platinum members in the Spa.
November 18, 2013
Rated 5 out of 5 by HH53 yet another fantastic stay
We have visited Turnberry several times over the past decade, and always feel welcome and valued as guests, even though we tend to go on special offer packages. All the staff are friendly, from the reception staff, the doorman in full scottish dress, the spa attendants and the staff on the golf course when we took a stroll to the lighthouse. None of us play golf but the pitch and putt is great fun and the family all enjoy the spa and the fantastic dining and breakfast experience. Having stayed in many epxensive hotels across the world over several years, I can honestly say that Turnberry remains my firm favourite and the family always look for any opportuntiy to return for a couple of nights. It is a wonderful hotel in a stunning setting.
November 19, 2012
Rated 3 out of 5 by wp16 hotel needs heating
corridors on first arrival very cold.entered very cold room at app 3pm and despite numerous requests to reception room was still cold at 7pm.staff were good and moved us to a slightly warmer room with the aid of 2 heaters leaving little time to dress for dinner.whilst we do not want any fuss I was surprised no apology was offered when checking out by the duty manager.this made us feel that maybe our complaint was unjustified. after our experience I would be hesitant to come back except in the summer.having to call reception for heat is new to me.
November 4, 2012
Rated 5 out of 5 by fergus4 Beautiful setting and friendly staff
Lovely stay at Turnberry where staff made us feel welcome. Lovey public areas where relaxation is the priority. Rooms at back of hotel do need refurbished in line with the front of hotel. Spa area also a little tired, but a lovely relaxing stay.
November 11, 2013
Rated 4 out of 5 by KGC68 bad weather affects visit
Having looked forward to our visit following recommendations from friend's we were disappointed as the very cold wind made the entrance hall and hotel very cold that bad that we both had to put on our winter coats whilst having lunchnot good for any hotel never mind one of Turnberrys stature. Our room toilet was very cold though the room was fine if we kept the toilet door closed. The coldness of the hotel did spoil an otherwise super break the staff are excellent and the restaurant for our evening meal and breakfast was perfect. One last bit of feedback I felt that waiting on an "Ambassador" to check us in/out of the hotel was akin to waiting outside the headmasters room I prefer the usual row of check in desks, just a personal preferance
March 24, 2013
Rated 4 out of 5 by kells Nearly perfect....
A luxury experience let down by check-in organisation and management. Large party occupied all the check-in staff and the system was ponderous. Large parties should be handled separately to individual guests. The rest of the stay was excellent. Room quality was great although the view from 246 was non-existent. The dinner was first class as was the breakfast. Such a shame there were not more Scottish accents on show. Having said that, the staff were charming and helpfu.l
October 7, 2013
Rated 1 out of 5 by Dconvb credit card rip-off
Whilst our stay at the hotel was excellent on returning home I checked with my credit card company. I was shocked to find that your hotel had taken 4 separate amounts off my card that had nothing to do with me. The sums were £50, £191.40, £50 and £159.10. A total of £450.50. I immediately phoned the hotel and got Laura who said she would check it out. She phoned back in 20 mins to confirm that those amounts had been taken from my card and she would try to get them repaid a.s.a.p. I pointed out to her that when checking out your system hadn't charged us for drinks on 14/03/12. I pointed this out to the Canadian lady on the checkout and our bill was adjusted to £112.20.
I am really concerned about this because I have yet to be given an explanation as to how this happened or indeed is possible. I am still waiting for an apology and some show of contrition. I must say that this has detracted greatly from our experiences when in the hotel
March 18, 2012
Rated 4 out of 5 by travlegrl Great Hotel
As far as the Resort goes, it was great! Clean, comfy rooms with an excelant staff. My husband and I are in our late 20's and felt a little out of place at first. The guest were mostly 50 and up males, but the saff made us feel VERY welcomed. The local area was nice to drive around, all though a little quite for my taste. The views were great in every direction though. I induldged in the spa and was very happy with the service. My husband wants to go back with "the guys" some day to go golfing.
Thank you Turnberry for a lovely stay.
May 14, 2013
Rated 4 out of 5 by HFamily Almost Perfect
This hotel has been a favourite of ours for a few years now. Unfortunately it hasnt been consistent and this is why it disappoints. The staff are excellent - in particular the concierge Jim Berry is one of the best I have ever come across and he is worth his weight in gold as the face of the hotel. The golf is fabulous of course and the food is of the highest standard. The areas this time that concerned us were that the hotel was looking a little tired and shabby - paintwork was chipped dirty and peeling and it looks like it hasnt been freshened up in at least 3 years. The Spa in particular is very disappointing - the pool is cold, the hot tub is tiny and lukewarm, and the link to the main hotel is a mix of stairs and long corridors which are a challenge to negotiate in a bathrobe with a toddler. The childrens special wave time hour involved nothing whatsoever from the hotel - no toys, no staff, no games, and no increase in temperature. This area definately needs revamped - its outdated and shabby. The playrrom was empty and closed so actually for a family this is not the place to choose for a break - more suited to elderly couples or golfers.
November 11, 2013
Rated 4 out of 5 by Gerdunn Still Turnberry...just not at its very best.
My wife and I spent a night at Turnberry and, as always, found it very enjoyable.
However a number of things were not quite as they should have been. There was no milk in the room for the tea tray. There were no slippers to go with the bath robes. At the spa I was told there would be towels at poolside. There were none.
These are all small issues and the staff sorted them out when asked. It's just that at Turnberry, you don't expect to have to ask.
Everything else,the room, the breakfast, and of course, the location were fabulous
February 12, 2013
Rated 5 out of 5 by Rhon62 this hotel is certainly 5 star!
We had a great stay in the main part of the hotel. The room was very spacious and comfortable, a "suite" really, with a good sized sitting area which had a TV.(as well as a TV in the bedroom)We used some of the Spa facilities too, which were great. All of our meals were excellent, especially dinner, and the staff were ," to a man", all very friendly and helpful. We really enjoyed our short stay and would love to go back soon. Sadly the weather was awful and we didn't get to play golf but hope to rectify that as soon as we can!
November 24, 2012
Rated 5 out of 5 by s3rjr Twenty Four Hours in Heaven!
My wife and I have just returned from Turnberry where we enjoyed twenty four hours of pure luxury. From the moment we arrived we were treated as special. Our bedroom with en suite bathroom was light, bright, spacious and had everything we could have wanted. Afternoon tea in the Grand Tea Lounge is an experience we will long remember, as was dinner in the 1906 restaurant, and my wife voted our breakfast the best she'd ever had! With friendly, helpful staff and a superb location I think that Turnberry can't be beaten.
February 12, 2013
Rated 5 out of 5 by sandy87 The guest is always the hotel priority
Have just returned from a 2 night break with my wife. From beginning to end, it is quite clear that guests are treated so well and that we are never 'just numbers'. Being addressed by name was always very much enjoyed and the very friendly and international staff were just a joy to meet.
Even on leaving, we were offered a bottle of mineral water 'for the road'.
It might have minimal cost, but it is something that the guest doesnt forget.
Clearly a well run hotel and very well looked after.
Hope to return soon.
March 29, 2013
Rated 5 out of 5 by SurreyMan Perfect Location
A perfect weekend stay for our 45th Wedding Anniversary. Room, breakfast and bar meal all excellent. The only other comments that I would make are that Juccuzi was out of order and no urgency to repair (i would expect speedier maintenance at a LCR Hotel) and my request for a 3 hour check out extension to attend a champagne reception/ celebration lunch in the 1906 Restaurant was met with a request for a £30 surcharge which I declined!!!! Exhorbitant when it costs the hotel nil!!!
August 6, 2013
Rated 4 out of 5 by worldtraveler101 Very Pleasant Stay
Most outstanding was the concierge who was able to accomplish every request, even finding tea when there wasn't any to sell! The food was okay and the chef went to great lengths to accommodate food allergies. The special dining room was truly gourmet - definitely the best meal. The ocean view rooms had great views. The room was nicely updated but there was no lamp by the chairs to enable one to sit and read. Indeed there was no lamp by the desk to enable reasonable use. The golf course was great!
October 29, 2012
Rated 5 out of 5 by Ange31 Complete golfing experience
Enjoyed 3 nights accommodation in the lodges and 2 rounds of golf on the Ailsa course for Volvo National Golf Club Challenge in aid of Help for Heroes. What an experience! Golf lived up to all expectations and service from staff was exceptional.
October 24, 2013
Rated 4 out of 5 by joshposh Edward
The hotel is good, i think standards have slipped slightly but still very good. Main restaurant nice but some staff not very knowledgeable about the menu
October 29, 2013
Rated 5 out of 5 by Sandy Room Comfort
Overall the hotel and staff met my expectations but I spent a very uncomfortable night. I had requested, in advance, two hot water bottles which I was told on the evening of my stay I could not have. There were no extra blankets in the room so I woke up during the night feeling very cold. I also found the pillows most uncomfortable. I received a reduction on my bill but I would have prefered a comfortable sleep. Apart from that it was a wonderful stay and excellent service from the staff.
February 4, 2013