Rated 5 out of 5 by MikeLH Stay against which we will benchmark all others
Simply outstanding from the moment of check-in, with very personalized service - well beyond expectations, despite being SPG Platinum. Felt like a special and very important guest. We'd arrived a bit before check-in time. Though our room was not quite available, the staff member helping us felt it was not acceptable - that we should not have to wait - and offered a number of unique touches to help us bide time until our room was available. It started with finding some of the resorts signature short bread cookies for our children, to offering us a personal tour of the facilities, to sending us for complementary tea service is the beautiful tea room. The tea, blended specifically for the resort, was delicious.
Then came the room - the single most luxurious suite in which we've stayed. Spacious, very well appointed, with beautiful windows, especially in the study, overlooking the golf course and the sea. The shower - the single best of any Starwood room in which we've stayed. Also had lots of nice touches to make it personal - a fresh bowl of fruit, a plate of fudge, a wide assortment of teas, chilled milk in the fridge, tea biscuits, a note greeting us, etc.,
The property and setting was stately and tranquil – there is a nice wooded area on the North side of the property which was a great spot for a walk/run. We enjoyed the pool – was an adequate size to swim laps – something we enjoy with having a young competitive swimmer.
Breakfast, which was included as part of our stay, was exceptional. The very adequate continental breakfast – including a very large variety of fruits, smoked fish and breads, was supplemented by being able to order a made to order hot dish as well. Everything was delicious – and kept you full until dinner! Another nice touch, the hostess helped us out when our son did not quite make it to breakfast (sleepy head!) – by offering a take away box and us the opportunity to put together our own breakfast for him.
Overall an exceptional stay at an exceptional property. We look forward to staying again.
June 24, 2014
Rated 5 out of 5 by GT501 The Turnberry experience delivers on all fronts.... Wow!
Everything about our recent Turnberry experience was magnificent. From the moment we were greeted by the concierge team, till it was time to say goodbye, we could not have asked for more. We will definitely be back.
April 9, 2013
Rated 5 out of 5 by Casa The views from hotel were fabulous
We stayed in a deluxe ocean view room, the views across the irish sea were fantastic. Loved the private check in and the lovely concierge Jim, who made us feel very special.
5 star service throughout our stay.
September 13, 2012
Rated 5 out of 5 by Mother50 This Hotelis luxury with a capital L
My sister and I had Fabulous 2 night break at Turnberry and thoroughly enjoyed the experience.
We appreciated the friendliness of all the staff and how helpful they all were. Hope to return again.
January 29, 2014
Rated 5 out of 5 by chimchams LOVELY EXPERIANCE
Excellent overnight stay, took my wife to experiance first class service and wonderfull staff, Thoroughly enjoyed her stay from the afternoon tea to the lovely dinner in the 1906 Restaurant.
February 10, 2014
Rated 5 out of 5 by Josey GREAT HOTEL
Super place,we have been to many places in our lifetime and saw wonderful views but this view was something else fantastic! The sun shone over the sea and the snow on Arran hills glistened it was wonderful.
March 12, 2013
Rated 5 out of 5 by Trixie This Hotel Has Amazing location
Love this hotel , staff very friendly location amazing just love everything about this hotel one of my favourites - love the dog friendly approach means so much more when your loyal friend can also enjoy.
April 3, 2013
Rated 5 out of 5 by Looblou Lovely view from pool
Had a wonderful time at Turnberry, with my husband taking advantage of the golf while I relaxed in the spa! Great service, friendly approachable staff. Overall a lovely relaxing and luxurious place to be!
October 12, 2012
Rated 4 out of 5 by dd007 Great until a very disappointing experience at the end which tainted my overall experience
very good experience but service levels vary from poor to great depending on who is assisting you. Great golf and food was much better than expected. Concierge services were excellent, front desk - poor.
July 1, 2013
Rated 5 out of 5 by Alan344 Everything needed in one place
This hotel is wonderful. It's the second time we have stayed and it gets better each time. The staff couldn't be any more helpful.
The only down side is that we live so far away but it's worth the drive!
December 13, 2012
Rated 5 out of 5 by Aki65 Just Great !
It is a true luxury resort hotel. Everything exceeded our expectations. We stayed other places but we have no hesitation to say that Turnberry is No.1. We will try to come back again in near future.
July 2, 2013
Rated 4 out of 5 by TG78 5 star hotel?
Everyting about the hotel was very good apart from our room.It was small and cramped.The view was restricted and faced out onto a flat roof.The room was certainly not up to the standard of 5 stars.
May 21, 2012
Rated 5 out of 5 by arky World Class Hotel
Absolutely marvelous setting and amenities. There is warmth and friendliness from the staff throughout the hotel. The property, Turnberry golf, local attractions created memories which will last!
September 17, 2013
Rated 5 out of 5 by tululah wonderful hotel
Beautiful setting. Staff were extremely helpful especially with my 95year old mother. Nothing was too much trouble. The swimming pool and spa was lovely with outstanding views of the Ailsa Craig.
March 13, 2013
Rated 5 out of 5 by Kris5 birthday treat
a luxurious experience, enjoyed all of it .
delightful courteous and helpful staff. Dining room gorgeous, dinner delicious. A generous gift thank you kids. Love to come back and do it all again.
January 26, 2013
Rated 5 out of 5 by Charlie6 Fantastic stay
We arrived 29 October 2012. Lovely welcome. Room perfect with great view of golf course/sea. Evening meal was first rate. Breakfast equally good. Staff all very friendly. Will be back for sure.
November 2, 2012
Rated 5 out of 5 by AdamG This hotel provides great service
Staff were extremely friendly and helpful. The facilities and location were excellent, and quality of food and drink was very high.
The Turnberry resort is Definitely worth it's 5 star rating.
April 22, 2013
Rated 5 out of 5 by KennyK13 You have to visit
Clear your head with breathtaking scenery. Excellent Accomodation. Best golf courses in UK. Welcoming Friendly Staff. Great breakfast.
March 30, 2014
Rated 5 out of 5 by Ian58 First class hotel
Very welcoming hotel with beautiful views, luxurious bedrooms, and a vast array of facilities within the hotel. Would highly recommend. Friendly staff .
March 9, 2014
Rated 5 out of 5 by Malcolm1 A lovely half-term break
We went and had a lovely stay in the lodges. Great outdoor location for the family with walks along the beach and golf course and plenty of fun for the kids at the pool and play room.
October 19, 2013
Rated 1 out of 5 by Dave66 Wonderful experience
My wife and I were extremely happy with our stay at Turnberry. The staff made us feel very welcome. The golf course was in great condition and joy to play. We hope to return some day
October 22, 2012
Rated 5 out of 5 by Lesley Fabulous
We recently stayed here for 1 night, hotel was fantastic, one of the best hotel spa and pool we have seen, room excellent and food and service wonderful. Would love to return soon!
February 25, 2013
Rated 4 out of 5 by Inch Comfort
Hotel exudes large country house charm and comfort. Staff could not be more attentive. Room decor is becoming a little tired. Shower tile grout for example needs refreshing.
December 1, 2013
Rated 2 out of 5 by Weekender111 Very underwhelmed
No doorman to meet us on arrival. Had to carry in our own bags. Stood unattended for around 5 minutes. Had to ask the concierge, who could clearly see our arrival, to direct us to hotel reception. Not a soul there to welcome us and eventually had to go back to the concierge desk to ask if someone was available to check us in. Finally got a very pleasant young lady to attend to us in but unfortunately sent us to the wrong room. Mix up only discovered after a trail back down to reception. I also requested for an ice bucket and a couple of champagne glasses to be sent to our room. Waited at least 30 minutes before I finally made my again to hotel reception. Thankfully met room service girl half way along the corridor. Booked into 1906 for dinner. Nice dinning room, nice food but service was appalling. Courses being served one at a time and not presented together as would be expected of a dinning room of this standard also ridiculously long gaps between courses. Overall a very disappointing experience. Service was far from slick, welcoming or professional. Sorry Turnberry Resort but it was a thumbs down from me.
February 11, 2013
Rated 5 out of 5 by Iain34HD This hotel offers first class service
My wife and I stayed at the hotel for one night after playing golf on the Kintyre course. The service in the hotel was excellent and the view from the dining room is fabulous.
November 6, 2012
Rated 5 out of 5 by roddy 50 years of visiting Turnberry
I first stayed in 1961 and have returned on many occasions.The hotel is fabulous,the staff most helpful,the rooms excellent,the food excellent etc etc.We just love Turnberry.
December 24, 2012
Rated 5 out of 5 by SMcI Wedding Guest
Beautiful day in a beautiful setting.
April 29, 2014
Rated 5 out of 5 by netherlee1 Gideon Bible
I was very pleased to find a Gideon Bible in our room. It is a valuable added benefit.and I read it during my stay.
March 18, 2014
Rated 5 out of 5 by Mattlew12 Short business stay
Fantastic hotel, facilities and staff.
April 27, 2014
Rated 5 out of 5 by kalama This was an awesome experience
This was a once in a life time experience for me. The room was exceptional and the food was out of this world. I really enjoyed the whole experience including the golf.
September 16, 2012