Rated 5 out of 5 by ABAR vamos sheraton iguazu!
we were a party of 8, taking 4 rooms. got upgraded to nice suite as spg plat, the GM was nice to greet us during check-in. Good food, fantastic location. Pool was under repair and room leaked but was promptly fixed.
Even on multi nights stay, you only pay park entrance once and access to falls is available all-day. recommend at first light, beating the crowds and have the falls all to yourself for great picture opportunities.
July 12, 2014
Rated 3 out of 5 by FDFIguazu Frank at Iguazu
The Sheraton Iguazu was comfortable enough, however I thought is was expensive for the value. Service was all very prompt. Internet in our room was terrible; better in the lobby. Food was fine, not exceptional. I was glad there were lovely restaurants in Puerto Iguazu. I would go back again because of the amazing proximity to Las Cataratas Iguazu.
July 3, 2014
Rated 4 out of 5 by Indy24 Sheraton Iguazu
The reception staff were excellent and went out of their way to help with transport and tourist bookings.
The food was good, but the chef's menu should be changed from day to day.
Bell desk seemed to have an unfriendly attitude to all guests.
June 13, 2014
Rated 1 out of 5 by WrldTrvlr808 Tired place with deceptive description
I booked a room that was described on Sheraton website as "newly refurbished" - this must be a new concept for the word "newly" as I would guess in this instance it's like 15 years ago. Parts of the room are even older - living in the 1960's perhaps.
The outside of the hotel looks horrible - it BADLY needs a paint job.
The prices charged here are SUPER EXPENSIVE - the only thing it has going for it is the view of the falls and proximity to the park. In almost every other way, it fails.
November 27, 2012
Rated 5 out of 5 by macman Hotel is a must for visiting Iguazu
Perfectly located with outstanding views of the falls. Excellent and friendly service by all staff, Wonderful food and amenities. Loved returning to hotel after a day touring the falls. Stayed for 3 nights and did not want to leave.
April 8, 2014
Rated 5 out of 5 by Tina999 Location - esp if you're travelling alone
This hotel is bang in the middle of the forest, 2mins walk to the waterfalls, 5mins to the station that takes you to Devil's throat. The 170 pesos (for foreigners) I paid as the entrance fee was the only thing I had to pay to access all falls/trains. If you're staying here, the hotel room (expensive but so worth it) and the 170 are the main costs. The hotel is everything you can ask for, luxury, quiet time, service with a smile. AND they spoke english!!! That alone made my stay wonderful, along with their ever helpful nature.
If you're asking for a cab pickup & don't know spanish, ask for an english speaking driver. Also, the airport has a counter that offers hotel drops, sheraton being one of them for 110 pesos. The hotel didn't tell me this, I paid 150 for the cab the sent (they have a tie up with a cab company).
October 21, 2013
Rated 5 out of 5 by Frannie22 Great Hotel
This was an excellent choice for our stay on the Argentinian side of the Falls. It is located in the park so it is a short walk to the start of all the trails. It was lovely being able to get into the park before it became too busy in the mornings and to be able to stay to 6pm in the afternoons. The staff were wonderful. They were the friendliest of all the hotels we stayed in on our our trip to South America.
May 23, 2014
Rated 5 out of 5 by Super Best location and best views
The hotel meet my expectation and more.
The location inside the iguazu park is incredible ,it gave us the oportunity to visit the falls very early in the morning ,go back to the hotel for lunch and visit them again in the afternoon .
For my daughter it was one of the best vacations ever (in her words)
Great hotel and staff.
February 4, 2013
Rated 1 out of 5 by mylovelypinata terrible
Sadly this place holds you to ransom because of it's indisputably good location, a very cynical business ploy. It is the only hotel within the national park on Argentinian side. I have never spent so much on a hotel or been so disappointed, we were on honeymoon too. The food was awful. Just stay somewhere else and travel the extra distance.
April 22, 2012
Rated 4 out of 5 by Eingana Part of paradise
A professional hotel with great facilities and most helpful staff, situated in a corner of this paradise called Iguasu Falls. One of the best breakfasts I have found anywhere.
Such a shame that the original architects did not take more care to match hotel design with natural environment.
May 21, 2014
Rated 5 out of 5 by DrWLJ First visit to Iguaza
This trip was on our "bucket list",but after attending, we will return with our adult children and grandchildren. The Sheraton is the only hotel to stay to visit the falls, and pay extra fort the falls view. It is well worth the price.
May 19, 2014
Rated 2 out of 5 by AllenG Amazing location but experience was a bit disappointing
Like many reviewers on here, we would absolutely agree that the location cannot be beat. If we were back in Iguazu Falls, we may stay at the Sheraton for that reason alone. Being able to walk, in less than 10 minutes, to the falls, is fantastic as anywhere else you'd have to take a bus or taxi.
That said, the experience at the hotel was not particularly positive. The front desk staff although nice, would not always follow up on questions/issues that we had. We'd have to contact them multiple times to get answers and sometimes it felt as if we were annoying them.
Although we told the hotel well in advance that we would very much like a later checkout (because of a late flight), they never followed up and told us when we arrived that a late checkout would be almost impossible. They ended up extending the checkout by a couple of hours, but it seemed as though we had to nag and they weren't willing to be flexible, at least in the same way similar hotels have been in the past.
During the month of July, the air conditioning in the rooms seem to not work (although it is "winter" it is still quite warm)--our room felt like a sauna and when we called to let a representative know, we weren't provided with much advice.
Overall, not the service and status recognition you would expect at a Level 5 hotel.
That said, the restaurant was very tasty with excellent service, although a bit pricey. Also the complimentary breakfast is fantastic--easily one of the best we've had. We would recommend exchanging money (into pesos) before getting to the hotel as the exchange rate there is quite poor. Because of it's great location, we would give this a 3 out of 5 stars--quite average.
July 24, 2013
Rated 5 out of 5 by LloydTN SHERATON IGUAZU FALLS
The hotel and grounds are nicely maintained. The view of the falls from the hotel is beautiful. Our room was very nice and comfortable. The staff was beyond helpful especially the lobby desk staff. We had a horrible experience obtaining a Brazilian visa. We spent so much time at the front desk working on our problem. Christian and David were EXCELLENT help. I do not know what we would have done without their help. Hugs and kisses to them! They were so patient with us. The breakfast was delicious. Dinner in the dining room downstairs was very disappointing. There were 3 of us and one order had to be returned because the steak was over cooked. The pork dish was dry and tough. Only a few bites were eaten.
November 9, 2013
Rated 2 out of 5 by Erico45 Disapointed
This hotel cannot be rated as 5-stars hotel at all, as we were told at the reception !
- No pick-up service
- I had an answer to my e-mail sent 1 day before I arrived there regarding the Spa only 4 days later, i.e. the day I left the hotel !!
- The hotel did not inform us about a fee we have to pay to enter the hotel (this is a natural park fee, where the hotel is located), creating great confusion with our taxi driver ...
- I had a fish in the restaurant which was not so well prepared, full of scales !!
- The TV has no international news channel like CNN or BBC, also not a Brazilian channel, only Spanish speaking news !
- The Air conditioning could not be regulated, it was either on or off !
- Our frigobar goods were never replaced!
- Positive thing: the Spa was very good !
March 7, 2014
Rated 1 out of 5 by Roam What is that Noise?
Imagine yourself at a luxury hotel adjacent to one of the seven natural wonders of the world? Pretty nice.
Now imagine wanting to check out the moment that you check in but you can't hear the front desk employee because the construction noise is extremely loud. The reservation system states there is "mild" construction but expect jack hammering from 8am to 6pm... everyday.
The rooms, common areas, outdoor pool and spa were filled with loud construction noise. You could feel the vibrations through the floor and even when sitting on the bed or in the chairs. The only outlet was to walk more than 1/4 mile away from the property. According to the hotel, the construction is expected to last until September 2012.
June 7, 2012
Rated 5 out of 5 by Brian2014b Great hotel
The hotel was fantastic. Incredible location with great views. Very helpful staff. The food at the restaurant was delicious. Hopefully, we will have the chance to visit again in the future.
June 27, 2014
Rated 5 out of 5 by platinumnow A very nice hotel
1. The location is very very good, just inside the national park. Easy access to the train station and falls.
2. The staff are very nice and attentive, even the clean lady was very polite and friendly. The front desk staff were extremely nice, efficient and helpful.
3. Renewed room is very nice and I was upgraded to a falls view room. Fantastic.
4. The gym is not so good. There are very limited equipment which are so "weird", differenct with what I use everywhere else. The tennis court is in a bad condition.
December 28, 2011
Rated 3 out of 5 by mmonroe610 Great location, renovating, food needs improvement
Great location to access Iguazu Falls; within park, 15 minute walk to train station to Garganta Diablo; same distance to upper falls walk and shorter to lower falls walk.
Breakfast buffet was ok -- nothing great.
Lunch and dinner needs improvement -- food just ok -- could be much better
April 13, 2014
Rated 5 out of 5 by Viggen59 Amazing Location & Service
Loved this hotel and will book in the future for certain. Unbelievable quality and service being in the wilderness of Argentina.
June 24, 2014
Rated 5 out of 5 by Robert1950 A lovely hotel in a perfect location
Fabulous to be so close to this wonder of nature. The stunning Iguazu Falls can been seen and easily accessed from the hotel. All staff at the Sheraton were pleasant, helpful, thoughtful and obliging. They made our stay such a wonderful treat.
March 29, 2014
Rated 5 out of 5 by losprimerostres Awesome experience
My stay in Iguazu was great, I would like to thank the staff. They were really helpful and supportive during my stay there.
April 8, 2014
Rated 3 out of 5 by suman514 Great location
If you are visiting the falls on the Argentinian side, stay here. This is the only hotel within the Argentinian side of Iguazu Park.
Can’t beat the location. It’s about a 5 min walk to the trails, and maybe a 10 min walk to get to the train station that takes you to the top of the “devil’s throat.” You get a really nice view of the falls from the lobby and some of the rooms.
Other than that, the service is okay, not stellar, but good enough. We had a problem with our room when we checked in. First, our room wasn’t ready, and then they gave us the wrong room (two twin beds for our 10th anniversary). Needless to say, we were a bit annoyed, but the beauty of the falls and trail system quickly rendered the annoyance non-existent.
Breakfast buffet was included in our rate and was probably one of the best spreads in our 3 week trip to Chile and Argentina.
Recommend getting a room facing the falls.
February 17, 2014
Rated 3 out of 5 by HelenT The Sheraton Hotel Iguassu Falls
The rooms at The Sheraton Hotel at Iguassu Falls were very tired looking and needed a makeover. Renovations were being done however, friends stayed at this hotel 2 years ago and renovations were in progress then.
A lovely view of the falls from Reception area although staff in Reception were not very helpful.
March 10, 2014
Rated 2 out of 5 by Dee71 This hotel does not honor obligations stated to potential customers.
Dear Sir: we had made the reservation #181022651 and after going online we saw that if I had triple A or ARRP cards we could get a deduction in the room rate. We therefore cancelled #181022651 and made the reservation #231031077 where your representative stated that everything would remain the same except a slight reduction in price. When we reached our destination (your hotel) Pamela said this was not the case. Instead of the falls view we had the less desirable view. She made no effort to assist and we were very dissappointed that we had to pay extra for the falls view event though we were told everything would remain the same.
Thank you for your assistance.
Mrs. Dorothy Phelan
January 31, 2014
Rated 4 out of 5 by Cleveland2014 Wonderful view of the falls
We really enjoyed our stay here. The view of the falls from our room was wonderful. The restaurant and lounge bar staff were friendly and helpful.
March 19, 2014
Rated 4 out of 5 by Hockeydad900 Great location
The best place to stay to see Iguazu National Park. Great view of the Devil's Throat Falls. Walk from the hotel right into the park. A bit isolated if you want to go into town, but the park is the thing to see. Decent restaurant. Rooms being renovated nicely.
February 28, 2014
Rated 2 out of 5 by Margie47 extra charge on credit card
Having had no response to our email we would like to query why my credit card was charged when we have a receipt showing that we paid the bill in full in Argentinian cash. The "contact us' you refer to seems only to apply to Tucaman
February 24, 2014
Rated 5 out of 5 by caraef It has location and everything else.
I was incredibly impressed. This hotel was wonderful, the staff fantastic, and the location was absolutely incredible. I highly recommend splurging for this hotel when you visit Iguazu Falls.
My only wish is to have a coffee maker in the room or tea kettle, but that is just my personal preference. I don't think that is a very common feature in Latin America.
April 17, 2013
Rated 4 out of 5 by JackSPG In the middle of it all
Great place to stay if you are coming to visit the falls. It's a beautiful setting and easy to get around. As night settles in you can relax to the sound of the falls, have a nice diner and recharge for the next day.
February 27, 2014
Rated 2 out of 5 by NoName99 Frustrated
Great location, great view. Continuing the frustration and the feeling of being a sucker for many years by Starwood properties, you still charge for room wifi - and it didn't work for most of the time I was there. In the end I wasn't charged for it, but when I can walk into almost any restaurant and get wifi free I don't understand why you still charge around $15 a day to have it in my >$250 per day room. Just a bit of highway robbery on business travelers who have someone else paying the bill. (Once there was a time when there was a time for using teh TV.) When the wifi doesn't work, it is even more frustrating.
As a result I always think twice (or more) about staying at a Starwood property, and have pretty much avoided it for most of my pleasure travels. The Sheraton Iguazu was too much of a temptation, but other locations are not.
You have to change this policy - well, at least you have to change it before I will return to the fold..
October 23, 2013