Rated 3 out of 5 by mmonroe610 Great location, renovating, food needs improvement
Great location to access Iguazu Falls; within park, 15 minute walk to train station to Garganta Diablo; same distance to upper falls walk and shorter to lower falls walk.
Breakfast buffet was ok -- nothing great.
Lunch and dinner needs improvement -- food just ok -- could be much better
April 13, 2014
Rated 5 out of 5 by Jfbeno Jewel of a location
Located IN the Iguazu National Park, this hotel gives incredible access to the walkways over the falls, the forests and other park features on the Argentina side. The marvelous view of the largest falls Garganta del Diablo (throat of the devil) can be seen from the restaurants, patio, check in desk and rooms facing the falls. Staff were very accommodating during our 5 days there which was a perfect amount of time for leisurely exploration of the upper and lower falls and animals. Our only suggestion would be more staff in the bar/patio area and pool area during the hours before the restaurant opening at 7 as the two or three waitstaff for these area seemed over stretched. We thought the restaurant food for both breakfast and dinner was an ample variety and delicious.
December 2, 2013
Rated 2 out of 5 by lapka99 This hotel needs renovation
Location and views are the only strong points for this hotel. The price vs the quality is totally overrated. The rooms and all the facilities were probably superb 15 years ago, but now it's just screaming of a need to have renovations. Food quality is strongly below the average. I stayed there for just a one night and would not stay for longer. With all the potential of the place and a some investment you could really turn into a great place to visit, so it would worth the asked price.
March 11, 2013
Rated 3 out of 5 by HelenT The Sheraton Hotel Iguassu Falls
The rooms at The Sheraton Hotel at Iguassu Falls were very tired looking and needed a makeover. Renovations were being done however, friends stayed at this hotel 2 years ago and renovations were in progress then.
A lovely view of the falls from Reception area although staff in Reception were not very helpful.
March 10, 2014
Rated 3 out of 5 by suman514 Great location
If you are visiting the falls on the Argentinian side, stay here. This is the only hotel within the Argentinian side of Iguazu Park.
Can’t beat the location. It’s about a 5 min walk to the trails, and maybe a 10 min walk to get to the train station that takes you to the top of the “devil’s throat.” You get a really nice view of the falls from the lobby and some of the rooms.
Other than that, the service is okay, not stellar, but good enough. We had a problem with our room when we checked in. First, our room wasn’t ready, and then they gave us the wrong room (two twin beds for our 10th anniversary). Needless to say, we were a bit annoyed, but the beauty of the falls and trail system quickly rendered the annoyance non-existent.
Breakfast buffet was included in our rate and was probably one of the best spreads in our 3 week trip to Chile and Argentina.
Recommend getting a room facing the falls.
February 17, 2014
Rated 4 out of 5 by Cleveland2014 Wonderful view of the falls
We really enjoyed our stay here. The view of the falls from our room was wonderful. The restaurant and lounge bar staff were friendly and helpful.
March 19, 2014
Rated 5 out of 5 by ellen2000 Great views of the falls
The hotel has great views of the falls, great service , we were upgraded to suite facing the falls. Very helpful and courteous staff, great breakfast buffet and restaurant on premises.
I also liked the business center layout and the small library.
The front desk manager is very professional and helpful, i enjoyed my short conversation with him and he promptly took care of our requests.. We enjoyed our stay and regret not staying a few days more.
June 19, 2013
Rated 4 out of 5 by Hockeydad900 Great location
The best place to stay to see Iguazu National Park. Great view of the Devil's Throat Falls. Walk from the hotel right into the park. A bit isolated if you want to go into town, but the park is the thing to see. Decent restaurant. Rooms being renovated nicely.
February 28, 2014
Rated 5 out of 5 by bthomasb1 This hotel has
a lovely setting with great views to the Falls.
March 17, 2014
Rated 5 out of 5 by PG72 Outstanding location
We came to see the Iguazu Falls - and we did 24/7. The hotel provides an excellent base from which to explore the Parque Nacional Iguazu and when exhausted from that exploration a marvellous 5 * oasis of comfort to return to.
March 2, 2014
Rated 1 out of 5 by Gpsarros Dirty and old...
First, the restaurant is amazing. One of the nicest restaurants we have had the pleasure of eating at. The view of the falls are awesome.
Now, too bad the hotel is a dump. The room is small, dirty and looks like it hasn't been redone since the 70s. There is no water pressure, so good luck taking a shower. In short, the place is a dump and sadly to say, the service (with the exception of the restaurant) is poor to say the least.
December 31, 2012
Rated 4 out of 5 by Vas68 Hotel's location
Hotel's location in the middle of the national park is excellent. The view from the falls' room was breathtaking.
March 12, 2014
Rated 5 out of 5 by IRELANDSMAN ROARING WATER
This Hotel has an amazing location--just minutes walk from the thunder of the Falls.
We are very warmly welcomed and given a most pleasant room.
The hotel was full and no Starwood Platinum upgrade was available--it made little difference as room was cosy and at night with open windows -clearly u could hear the water.
We were up early morning --what amazing sounds from the Jungle.
Buffet Dinner was superb with a most professional service--clearly the General Manager is very much in control in this hotel.
A tip to other tourists-request the hotel to meet u on arrival at airport and especially ask for a driver called ENZO.
This man was so professional and kind.
He also by arrangement brought us to the BRASILIAN side of the falls which are far superior when viewing the water falls.
Once in a life visit IGUASU and stay at the Sheraton--you will not be disappointed.
December 31, 2012
Rated 4 out of 5 by Michele76 This hotel has great view of the Falls
The greatest asset of this hotel is its location. This is the only hotel in the park near the walking trails to the falls. The rooms with balconies have great views of the falls and the pool. The pool is nicely curved and wraps around a bar. The restaurant staff and food is very good. The only negative comment I have is that the hotel needs to update its bathrooms very soon.
January 14, 2014
Rated 5 out of 5 by Snowbirds Stunning location!
We stayed two nights at the Sheraton Iguazu, arriving from our home temperature of -20, to savor the warmth and the great natural beauty of the falls. Our room provided a glorious view of the falls, a spectacular vista when opening the drapes in the morning.
We found the staff attentive, the service first rate and the food excellent . The hotel's location in the park allows for maximum time to be spent enjoying the falls.
March 5, 2013
Rated 4 out of 5 by JackSPG In the middle of it all
Great place to stay if you are coming to visit the falls. It's a beautiful setting and easy to get around. As night settles in you can relax to the sound of the falls, have a nice diner and recharge for the next day.
February 27, 2014
Rated 2 out of 5 by Margie47 extra charge on credit card
Having had no response to our email we would like to query why my credit card was charged when we have a receipt showing that we paid the bill in full in Argentinian cash. The "contact us' you refer to seems only to apply to Tucaman
February 24, 2014
Rated 4 out of 5 by JonR If only the Restaurant food was better
You can't beat the location and we had one of the refurbished rooms. The room was well appointed and what I expect from Sheraton. As a gold member I would have liked an upgraded room or at least a top floor room. The bar was understaffed so we suffered long delays with our bar orders The restaurant food was pricey and not very tasty. I was there for the location so I enjoyed the stay and can easily recommend it.
February 18, 2013
Rated 4 out of 5 by Jihane Great setting
First impression upon arrival was that the hotel exterior looked very dated and not clean. Didn't get a room upgrade either. Pool was very nice and staff friendly. Great location! Dinner buffet seemed expensive and not too good, however a la carte dinner was excellent as was the breakfast buffet. Paid with SPG points, but otherwise room seems very expensive. Would recommend hotel especially because of location.
February 13, 2013
Rated 4 out of 5 by Paul123908 Great Location and View, but overpriced
We had a room on the 3rd floor. The room met our expectations, except for the air conditioner which leaked all night and left a big pool of water in the middle of the floor. The staff was very helpful whenever we needed anything. Also, the restaurant had a good variety of food on the buffet. However, the price of the room was too high compared to other Sheraton Worldwide properties.
December 1, 2013
Rated 4 out of 5 by Explorer13 Hotel characteristics
The hotel has a wonderful location.
Nevertheless, it is outdated by current standards. It in 80's kind of modern, the interior design and room are an outdated design, although the rooms have been remodeled.
The bathroom and the rooms are smallish.
The general personal services are quite good.
It is more a 4# star hotel with extended facilities in an uncomparable location.
December 18, 2013
Rated 3 out of 5 by ps1986 This hotel is good location
Hotel location is fantastic and the pool view is amazing.
But there are some negative points. Its cheap of them to make the wifi so expensive for the price of the room. And the restaurants is tasteless, meal are nicely presented but the taste is not good at all. Once we arrived we don't have any brochure for the visit of the falls, it would be nice if they give directly brochures once we check in.
January 25, 2013
Rated 5 out of 5 by James1001 Beautiful Place!
My wife and I had a wonderful stay in our King room a view of the falls and a large balcony. Worth every penny! Food was delicious! Staff was very friendly and helpful!
February 25, 2014
Rated 5 out of 5 by NCP2013 Excellent Hotel
I stayed for 2 nights in March 2013 and was blown away. I was upgraded to a Terrace Suite as an SPG Platinum member and what a view overlooking the falls! The hotel is perfectly located within the park. The staff were all very helpful and friendly. The pool area was wonderfully relaxing and although I didn't use the spa it looked very good as well. I would definately recommend staying here.
March 13, 2013
Rated 3 out of 5 by CanadianVisitor Iguazu service unacceptable.
1. Very disappointed with hotel offering for local attractions. No brochures, maps or write ups of how to visit the Iguazu Falls or other local attractions where offered at check in, within the room or in the lobby. A Wonder of the World at its doorsteps and the reason to be for the hotel and the hotel doesn't try to capitalize on it???
2. Service by the food and beverage staff was unacceptable. On two occasions orders where taken but not filled. Second orders with another staff member had to be made each time. On a third occasion we were the first quests to enter the restaurant for the evening dinner and were told to select any table we wished. When about to sit down at the table we chose a waiter yelled I'm giving that table to another customer. The other customer didn't care which table she had and told us to take it. We did but the waiter (first initial M) then refused to serve us or give us menus. He served 3 other tables that arrived after us but not us. We asked for another waiter who served us well, Andre.
3. Lights on the hotel name sign at the outside entry were out on half the hotel's name for our entire visit.
The room and facilities were fine. The hotel location and the falls amazing.
February 27, 2014
Rated 2 out of 5 by NoName99 Frustrated
Great location, great view. Continuing the frustration and the feeling of being a sucker for many years by Starwood properties, you still charge for room wifi - and it didn't work for most of the time I was there. In the end I wasn't charged for it, but when I can walk into almost any restaurant and get wifi free I don't understand why you still charge around $15 a day to have it in my >$250 per day room. Just a bit of highway robbery on business travelers who have someone else paying the bill. (Once there was a time when there was a time for using teh TV.) When the wifi doesn't work, it is even more frustrating.
As a result I always think twice (or more) about staying at a Starwood property, and have pretty much avoided it for most of my pleasure travels. The Sheraton Iguazu was too much of a temptation, but other locations are not.
You have to change this policy - well, at least you have to change it before I will return to the fold..
October 23, 2013
Rated 4 out of 5 by Egar Iguazu amazing setting
Amazing place and setting. The hotel is old but the location surpasses the accomodations. We traveled with a 6 month old baby and the crib was not there when we arrived and we had requested them in advance. Also there seems to be a SPG florr in the 3rd floor but we were given the 2nd for some reason. Food is great and employees are helpful and friendly.
September 18, 2013
Rated 5 out of 5 by Mtngal1 One of the most picturesque settings in the world!
The only place to stay when you visit the falls because you just walk out the back door and you are on the park trails. Then after you tire of hiking, you can relax on the veranda with a view of one section of the falls and the surrounding jungle or relax around a beautiful pool. Too bad it's so far away because we would visit more often if it weren't!
March 14, 2013
Rated 2 out of 5 by Libby Getting by on its location
This is the only hotel in the park on the Argentine side, which keeps guests coming. But it needs to di more than depend on that. Yes, the views are stunning but the hotel needs to take itself more seriously in terms of service. There is significant need for improvement with regard to food, overall service mentality, and guest experience
January 28, 2013
Rated 4 out of 5 by Travel210413 Location and views are paramount
A comfortable and pleasant stay in a prime location for visiting the Iquazu Falls. There is consideration given to reducing use of environmental resources e.g. option not to have daily cleaning of rooms. If there are plans for refurbishing/renovation I would suggest replacing the wooden laminate in the bathrooms with stone/tile.
April 24, 2013