Rated 1 out of 5 by Pearso76 Poor - room not ready 20 hours after it should have been
Booked and paid for the night of the 7 July . Due to flight delays did not arrive until 10 am on the 8 th of July only to be told room was not available. 20 hours after scheduled check in. I was travelling with 2, two year olds who had not slept for 20 hours so this was far from acceptable. Told the room was still been serviced so I assume the hotel rented the room to someone else, two people paying for the same room on the same night. Manager would not refund the nights accommodation so I paid excess of $600 aud for a room I could not use. Offered breakfast as a compromise. Overall the hotel lacks professionalism. To organise something as simple as 2 hours late check out had to speak to four people on four days to be told that we would be charged for it. This is despite the issues we had when we checked in. Reap airing good will with customers is not a priority obviously. Then when checked out we were not charged for the late check out. This to me does not make sense as the customer is already angry so not sure what was achieved. The staff although are very friendly simply do not follow through with what they say they will do. One example of many was when we did finally get a room the card did not work. Instead of getting a new card programmed like he said he would the staff member disappeared and we had to return again to reception to get a card to get into our room. I am still quite angry obviously about the issue of paying for a room I was not able to use. This is not the standard of customer service I would expect from a Sheraton hotel. A refund at a minimum should have been the appropriate response from the manager. I am still considering lodging a formal complaint.
July 21, 2014
Rated 5 out of 5 by bob1964 Wonderful birthday holiday
Excellent place to stay - had contacted resort to alert them to a special birthday for one of our family members - they allowed us an early checkin then arrived with cake and sparkling wine, and later decorated our room as a surprise. Wonderful warm staff and lovely place to stay. Great food especially at Flying Fish, but Chime great place to hang out and the buffet restaurant has lots of choice, and good quality
Also had late checkout [4 pm] which made our 8.30 pm flight departure time mean that we had a full extra day on holiday
July 13, 2014
Rated 5 out of 5 by Harry07 This hotel is a tried and true fantastic experience
The Sheraton Denarau never disappoints it is a magic location with friendly staff especially to families with young children a great place to relax and enjoy a piece of paradise!
July 14, 2014
Rated 4 out of 5 by chrism45 A great family holiday
This is our 9th Fiji holiday in four and half years and so far we rate this one as our best. With two boys (5yrs and 7yrs) we need a place that caters for our needs and the Sheraton Denerau Villas certainly does.
Access to 4 pools, kids club, 2 playgrounds, a variety of restaurants, great location close to the port, fantastically friendly and helpful staff, a spacious 2 bedroom/2 bathroom villa and great day trips to islands and snorkelling with pick up and return from the front door make this an ideal location for our family.
Add on the kids stay, play and eat free and it is nearly perfect. THANKS again to the Villas team. We are already looking forward to coming back.
December 20, 2011
Rated 5 out of 5 by Zachery MacPay Family Holiday
Hotel facilities were excellent and the staff were extremely polite and friendly. We loved all the pools and our grandchildren really enjoyed the kids club. Gardens were lovely, but some lighting could have been better. We were not expecting to have to pay FJ$300 dollars per person/per night on our credit card as a bond, so we were all taken aback to be asked for such a large amount of money to be placed on our credit card. This should have been explained to us when booking the accommodation.
July 8, 2014
Rated 1 out of 5 by Traveltip Terrible hotel
Please beware this is not a Starwood standard property at all. They do not honor Starwood guest. Do not meet our expectation.
July 11, 2014
Rated 4 out of 5 by Rainman77 An amazing destination
great reception and world class lobby to a perfect sunset ending past the lobby. ocean front villas has the comfort of home with the pacific ocean as a view. Many amazing pools between all starwoods properties that are available makes it even better. no complains just cant wait to go back.
July 2, 2014
Rated 5 out of 5 by Grantof Most enjoyable stay
Sharaton Denaru Villas, exceeded all of our expectations, the pools, the rooms, the food, the satff, it was all so amazing and everyone was so friendly. The only downside would be some of the food / drink is a little on the expensive side.
October 23, 2011