Rated 4 out of 5 by whitey1923 This hotel has everything
This hotel has great rooms. Our unit was spacious and well equipped. Having a washing machine and dryer in it also made life easier for a family. It was clean, and modern. The only thing that would have been helpful would have been information in the guest information folder. We tried to find the guest services on the t.v but there was minimal information available. It would have been good to have something that had information like - how to get a towel for swimming, information about the kids club, how the bula bus works, etc. rather than keep asking the reception. But other than that we would love to come back, and would definitely stay here again.
August 11, 2014
Rated 4 out of 5 by 4Ladies My stay at Sheraton villas
Very good location with plenty of facilities nearby. Easy access to Hotel, staff very efficient, every need met promptly. Would certainly recommend to others. Enjoyed stay.
August 15, 2014
Rated 4 out of 5 by chrism45 A great family holiday
This is our 9th Fiji holiday in four and half years and so far we rate this one as our best. With two boys (5yrs and 7yrs) we need a place that caters for our needs and the Sheraton Denerau Villas certainly does.
Access to 4 pools, kids club, 2 playgrounds, a variety of restaurants, great location close to the port, fantastically friendly and helpful staff, a spacious 2 bedroom/2 bathroom villa and great day trips to islands and snorkelling with pick up and return from the front door make this an ideal location for our family.
Add on the kids stay, play and eat free and it is nearly perfect. THANKS again to the Villas team. We are already looking forward to coming back.
December 20, 2011
Rated 5 out of 5 by bob1964 Wonderful birthday holiday
Excellent place to stay - had contacted resort to alert them to a special birthday for one of our family members - they allowed us an early checkin then arrived with cake and sparkling wine, and later decorated our room as a surprise. Wonderful warm staff and lovely place to stay. Great food especially at Flying Fish, but Chime great place to hang out and the buffet restaurant has lots of choice, and good quality
Also had late checkout [4 pm] which made our 8.30 pm flight departure time mean that we had a full extra day on holiday
July 13, 2014
Rated 5 out of 5 by Harry07 This hotel is a tried and true fantastic experience
The Sheraton Denarau never disappoints it is a magic location with friendly staff especially to families with young children a great place to relax and enjoy a piece of paradise!
July 14, 2014
Rated 5 out of 5 by Grantof Most enjoyable stay
Sharaton Denaru Villas, exceeded all of our expectations, the pools, the rooms, the food, the satff, it was all so amazing and everyone was so friendly. The only downside would be some of the food / drink is a little on the expensive side.
October 23, 2011
Rated 1 out of 5 by Pearso76 Poor - room not ready 20 hours after it should have been
Booked and paid for the night of the 7 July . Due to flight delays did not arrive until 10 am on the 8 th of July only to be told room was not available. 20 hours after scheduled check in. I was travelling with 2, two year olds who had not slept for 20 hours so this was far from acceptable. Told the room was still been serviced so I assume the hotel rented the room to someone else, two people paying for the same room on the same night. Manager would not refund the nights accommodation so I paid excess of $600 aud for a room I could not use. Offered breakfast as a compromise. Overall the hotel lacks professionalism. To organise something as simple as 2 hours late check out had to speak to four people on four days to be told that we would be charged for it. This is despite the issues we had when we checked in. Reap airing good will with customers is not a priority obviously. Then when checked out we were not charged for the late check out. This to me does not make sense as the customer is already angry so not sure what was achieved. The staff although are very friendly simply do not follow through with what they say they will do. One example of many was when we did finally get a room the card did not work. Instead of getting a new card programmed like he said he would the staff member disappeared and we had to return again to reception to get a card to get into our room. I am still quite angry obviously about the issue of paying for a room I was not able to use. This is not the standard of customer service I would expect from a Sheraton hotel. A refund at a minimum should have been the appropriate response from the manager. I am still considering lodging a formal complaint.
July 21, 2014
Rated 4 out of 5 The Villas are comfortable with great views
The Villas are very nice, clean and contemporary. The facilities are quite nice for families but there is relatively little to do at nights so best suited to families just looking to play in the pool by day and rest at night. Unfortunately, I found the staff to be inconsistent. Many of the staff were extremely friendly and polite. Despite this, we found that many of the hotel staff, particularly at front desk and some of the associated (yet separate) shop operators, were apathetic, disinterested and simply did not live up to the Fijian reputation of friendliness I was expecting. Also, the tours are to be approached with caution as the 'Bula' time concept is taken to an extreme with our supposed 1 hour/each way tour to Plantation Island having taken beyond 2 hours each way - tough when you are taking small children - which the tour booking agent of the sheraton knew. All over, a relaxing stay but many opportunities for improvement - and no apparent benefit of being an SPG member.
Finally we were warned that there would be minor renovations during our stay - this actually meant major renovations to apartments in the same block to where we were staying. There was a lot of hammering and drilling during the day. Also there was a "kids under three eat free and $5 meals for kids under 12" at some restaurants (provided at least one adult meal is purchased) - undoubtedly a good deal especially for a family like ours with four kids - however when we did take advantage of this, staff made their displeasure clear at the fact we were spending so little. Nearby golf course and country club did great and affordable kids' meals and actually provided service with a smile. Kids' club and babysitting service was great and very affordable and kind of made the holiday for kids and adults alike.
March 13, 2013