Sheraton Club des Pins Resort

  • Boite Postal 62, Club Des Pins,
  • Staoueli
  • Algiers,
  • 16101
  • Algeria
  • Map

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3 out of 5 by 150 reviewers.
Rated 4 out of 5 by Good Business Hotel Good place to stay if you are on business but its location is outside the City. May 22, 2013
Rated 2 out of 5 by Not up to Sheraton standards Every time I visit this hotel, the services are degrading. the rooms are now stripped from the mini-bar, not catle for hot water, no coffee/tea in-room. Also the staff in the cafes were not so friendly. I think that was my last stay at that hotel as during my next visits I will difinetly look for other hotels. May 20, 2013
Rated 4 out of 5 by Reception Different call to reception remianed unanswered . No one to pick up the phone . I had to go down to the reception and wait in line to be able to talk to therm. May 15, 2013
Rated 4 out of 5 by large hotel on the seashore good experience for a two nights stay. reception welcome pleasant breakfast well served with nice people in this hotel for professional reasons with no free time for the other facilities (pool, spa...) food during the lunch : so and so May 13, 2013
Rated 2 out of 5 by Bad customer service - Poor staff etiquette - Rooms not properly cleaned - Terrible food - Probably one of the worst Sheraton's i've visited. May 10, 2013
Rated 1 out of 5 Day one of my four day stay I am currently on the first day on my business stay at this hotel. The price you pay for the room does not match with the level of service you receive. Checkin took around 20 minutes tonight walked out of the bar having waited 10 minutes and had not been served even though I tried to catch the attention of the staff. I then decided to have a meal at the Italian resturant only to find again the service to be so slow i walked out having not even had a drink order taken. I'll post day two tomorrow and lets hope things improve. so far I do not recommend this hotel. May 6, 2013
Rated 3 out of 5 by Erratic service spoils a pleasant location Pleasant beach front location and comfortable rooms but service needs serious improvements and customer care doesn't feel like a serious management focus. Check in and out can require up to 20 minutes wait, SPG membership seldom acknowledged, service at the lobby coffee shop is horrendous - tables not cleared, staff ignores you or is just not around and most often the order takes ages to arrive. Service at the Brasserie restaurant is similarly poor and slow, and the staff inattentive or busy chatting up colleagues: poor organisation with staff members milling around but doing little that is effective. Food is generally very average. Breakfast food buffet is monotonous, egg station extremely slow and not manned at all times. Coffee machines are out of service on a regular basis. The new - slow -bill printing and signing procedure before entering for breakfast results in queues and is plain silly. The very recent removal of coffee making facility in 1st, 2nd and 3rd floor rooms is a disgrace considering the hotel category and rates charged. Room service orders were delivered twice incomplete, though the food was good and warm. Many rooms I stayed in over the past 3 months had small faults such as running toilet flush, burst light bulbs, broken switches that were either not fixed or improperly so. Perfunctory room maintenance seems the norm. Some staff members are excellent and friendly, but overall most need training or to work in another industry. The hotel could be good with a strong effort on consistent service, unfortunately for now, the experience is not to the Sheraton brand expected levels and not good value for money April 16, 2013
Rated 1 out of 5 by Smoking rooms seem to be the default My travel agent book a room for me in this hotel and it seems that getting a smoking room is the default. So despite the comments in my reservation said non-smoking, I ended up with a smoking room which the reception employee did not want to change because my reservation was for the standard rate. I will avoid staying here from now on. April 15, 2013
Rated 3 out of 5 by Bar staff needs improvement The bar staff had a difficult time understanding English unfortunately. I ordered food there every day and twice this week they forgot my food. Also they where very slow. Opening hours are 08:00 according to specification(printed on the menu) but the staff was not there taking orders until 08:30. Food could be better, breakfast could have more items to choose from. the bufé was good but quite expensive. Every other aspect of the hotel are quite excellent. Rooms are very comfortable, the staff at the front desk where very friendly and you felt really welcome. Just fix the bar staff issue and you get 5 out of 5 from me on my next visit. April 12, 2013
Rated 4 out of 5 by Very Poor breakfast the Executive Lounge The staff is friendly and efficient. However, the breakfast at the executive lounge (8th floor) needs tremendous improvement in terms of variety. it has only very limited choice. Also,the guests find no eatables in the executive lounge (8 floor) after the breakfast. Needs urgent attention. April 11, 2013
Rated 3 out of 5 by This Hotel has huge potentials This Hotel as huge potentials, but staff isn't trained to look after those small details who make the stay a unique experience. Another example is that on Saturdays there are parties which can keep people awake until 04.00 AM; if you are just above the party area. April 2, 2013
Rated 4 out of 5 by waiting time on billing at restaurants the real mess happened when in group of colleagues we went to variuos restaurants and asked for sharing the total, dividing by number of partecipants: it took from 10 minutes to a maximum of 40 Minutes to get the bills out and also with lots of discussions on billing details. La Dorade and Brasserie the worst ones. Skills of personnel must be improved since it is normal that business stays on the Hotel require several times this sharing requests. March 22, 2013
Rated 3 out of 5 by mr facilities in the room & food quality are declining, the breakfast becomes bad when compared to 18 months or one year back. means of sanitary comfort in the toilet room are poor March 17, 2013
Rated 3 out of 5 by Internet connections Bad connection to wifi or even thru Ethernet cable , in the room , and no connection in rest of hotel !! Not acceptable today in a business hotel !... February 16, 2013
Rated 5 out of 5 by Good and professional High level of comfort, good service. The only element I dislike is the water fountain in the lobby. It's too noisy. the rest is very good February 9, 2013
Rated 4 out of 5 by new 8 floor club look I liked the new look of the 8 floor club and the breakfast enhancement February 8, 2013
Rated 2 out of 5 by Service need t be improved Location is far from city center , but to be honest the best option available , good for buiness meetings. people need to learn how to deal with customers, food sucks and does meet expectation , poor quality and poor varity. February 1, 2013
Rated 4 out of 5 by My stay Very limited facilities provided in the rooms i.e. no fruit basket, no special amenities for SPG members. Buffet at the coffee shop good, variety good for breakfast, dinner was OK January 27, 2013
Rated 3 out of 5 by Rooms Seaview rooms need improvement on windows since I experienced 2 nights of windy weather and the noise was unbearable. When changed to garden side a detachment of the hinges on wardrobe door risked a serious injure to me. maybe a unlucky series of events but for sure a better maintenance is advisable. January 20, 2013
Rated 4 out of 5 An ideal hotel to get rest I stayed in the sheraton hotel just one night bit it was enough to enjoy it. January 3, 2013
Rated 5 out of 5 by Theb hotel is excellernt the hotel met my expectations in that the staff were friendly,the food was fantasstic and the rooms superb. The view and sea front was breathtaking,and i would like very much to come back December 17, 2012
Rated 4 out of 5 by general outlook The hotel is excellent but the front desk interaction is not good. One explains a simple thing but all that they tell you is ' i dont care just pay'. I understand the problem of english is prevalent but courtesy should be taught to the front desk operators otherwise all other departments are excellent December 17, 2012
Rated 5 out of 5 by A great place to stay Stayed for 6 days at this hotel in a junior suite with a sea view. The suite was very well appointed and a pleasure to stay in. Staff were very helpful and the service was good. December 16, 2012
Rated 2 out of 5 by Quality of service decreased from one year to another I checked in at the SPG counter. The staff was not very welcoming and could not change my room from smoking to non-smoking. He told me that their was no availabilities but I later found out that the hotel was half empty. The room was nice but lacked the comfort or the small attentions that we usually find in a Sheraton room (no slippers, no gown,...) Also, I was willing to buy a bathrobe. I asked the room service. They did not deliver it but charged it to the room. Had to spend more time at check out to explain. Compared to last year, I was disappointed with my stay, December 9, 2012
Rated 2 out of 5 by Serious Service issues This is my 4th vist to same hotel , i always say this would be my last , then i figure out that it is the only option available in algers for the moment . People there suck , starting from parking, security , you feel not welcomed ( since its really busy there and business travelers have no other option) , we know you have the best available in the market , but they need to know that they are reflecting a bigger brand, and expectations are much higher. I will switch as soon as other option is available. December 9, 2012
Rated 4 out of 5 by SPG not met Minibar Empty. no coffee nor tea available Internet Service not free notwithstanding SPG and agreed rate December 2, 2012
Rated 4 out of 5 by Great staff Sheraton Club Des Pins has a very nice location, and very nice rooms. But what I really liked is how friendly is the staff, and how they strove to satisfy the guests. November 26, 2012
Rated 3 out of 5 by Nice facilities but average service F&B needs a major improvement. Quality of ingredients is not always satisfactory; chef allowed himself to change the composition of several dishes without reverting to the customers (dinner for 12)! The excuse given was even worse (unavailability of potatoes!) November 18, 2012
Rated 4 out of 5 by Great, but room to improve Was there for a conference and had a fuss free stay. The facilities were top notch, staff were friendly and helpful and attended to my needs. However, some notable things: 1. room had no bedroom slippers 2. no laundry bags were provided 3. no one at the business center October 15, 2012
Rated 4 out of 5 by Cleaning Cleaning room is unsatisfactory Shortage of items, even pen, in smoking room no ashtray, should ask, any service without payment is unsatisfactory. October 3, 2012
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