Rated 3 out of 5 by Bernt63 Nice hotel but services not in line with the hotel style
Some examples :
1. Business center : printing or copying is far too expensive (more expensive than european prices)
2. The first time I paid to the hotel a taxi to go back to the airport. last time I just aksed for the taxi, the price was less than half what I paid to the hotel
3. When we reserved, some days before my stay, we have been asked a credit card number to confirm reservation. The day's morning when I arrived, we received an email explaining that you could not confirm my reservation. This is not acceptable for such a high class hotel
December 12, 2013
Rated 1 out of 5 by ShahLondon Guests Care Extremely Poor
Location is the only reason I choice this hotel. Staff level of English speaking power is very very poor, this can be understandable if they didnt try too hard to get ride of the guests rather then resolving their issues. I phoned 4 times in the space of 2 hourz before an IT person will come to look into my issues. Guess what, he didnt fix the issue. My SPG point yet to be added despite number of attempts and different staff coming up with different excuses.....Food is awful and expensive, avoid buffet.
December 12, 2013
Rated 3 out of 5 by BlackForest Stay @ Club des Pins
stayed in room 3087 and first time I was not prevented from sleeping by disco sounds. Thank you. Appreciate the coffee, water and soft drinks made available. Would generally appreciate bathrobe and slippers as well as a toilet brush. For not taking the daily cleaning and room service I would like to be thanked by special points/room rate. Thanks, all in all my stay was fine this time. What I absolutely hate is the smooking in the lobby and restaurant. Regards from Stuttgart.
December 6, 2013
Rated 4 out of 5 by nnezzal agreable
séjour agréable sans souci particulier, quand a dire que j'ai était reçu comme un client important: non, en comparaison aux autres hôtels du groupe.
Une petite attention ne coute rien et ne fait que renforcer notre fidélité.
December 7, 2013
Rated 3 out of 5 by SPGmember666 Lack of 5 stars service
The mini-bar was never supplied,
The toilet was not clean,
The vaccum was not well used hence the room was not clean,
The food in both italien and the brasserie restaurants lacked of tastevand chef innovation, same food everyday.
November 29, 2013
Rated 5 out of 5 by ahcene cet hotel dispose de commodites
en matière de prestation de service cet hôtel est excellent
November 27, 2013
Rated 4 out of 5 by Spacon60 Nice Hotel in Alger
this hotel is well located for bsuiness in Alger
November 26, 2013
Rated 1 out of 5 by fly786 poor service
If you are a frequent business traveler, this hotel will not meet to your satisfaction. It is a 5 star building with 3 star everything else.
checkin took over 30 minutes
rooms were dirty and not vacuumed
only 10 percent of the employees actually care about quality of service,
i do believe this is a top-down problem
the mangers social reception was frugally put together.
i am in the middle of a 24 day stay and will only survive by lowering my expectations.
September 18, 2013