Rated 4 out of 5 by sp77580 feedback
Long waiting for checking in and out.
October 17, 2014
Rated 4 out of 5 by Charbouleh Good for business
Good place to stay when you are on business in Algiers. Lobby is currently being refurbished creating a number of distractions especially when going to the rooms leading to a longer way depending if your room is on the east side. The food is good and so is the service. The hotel rate is excessive when compared to other Sheraton hotels in the region.
September 21, 2014
Rated 3 out of 5 by Leen123 Not as per expectations.
My stay in Sheraton Algiers this time was really not satisfactory, lots of noise, bad room cleaning and room services during weekend days,….etc.
October 13, 2014
Rated 3 out of 5 by aqua0035 average
middle class for international status high class for alger
October 5, 2014
Rated 1 out of 5 by Kimo35 One of my worst stays in Algeria!
I frequently travel to Algeria and familiar with most of the hotels there including Sheraton. This stay was absolutely one of my worst stays.
Starting from Check in with a Chnises lady who asked me lot question on my room wish ( Twin Bed or King Bed, higher or lower level and any special wishes) and the suprise that she gave me a room exactly aginst what I have requested without even mentioning that in advance. Then the SPG upgrade that was not done and ending with the 35min check out just because the responsible was chating and laughing with his colleagues and playing with my credit card despite that I requested 3 times to be focused with me to finish the check out. The Hotel is under rennovation and not very convenient as well but this is the least that bothered me
September 23, 2014
Rated 1 out of 5 by msg961 It is a 5* rate, but a 1* service
I have been living in hotels for the past 5 years of my life.
The check-in and check-out procedures are the slowest I have ever seen in any hotel, in any country.
LA TRATTORIA restaurant supposedly closes at 11:30PM. I just went there, it is 10:30PM, the manager was absent, I stood in the doorway for 5 minutes and none of the available 3 waiters was able to assist.
So back to my room, and I cannot even order room service because the phone is not working properly.
April 18, 2012
Rated 1 out of 5 by unsatisfied2012 Too much money
I stayed end August 2012 in Sheraton Club des Pins. Prices for hotel rooms are always very expensive in Algiers, but one is really the max.
Espcially because of the VERY lousy and poor service given.
Exemple, upon arriving after a day of working at 18h00 the room wasn't made up, everything was still like I left it in the morning.
The next evening, room was done, well the bed was made, that's it. There were no glasses, no coffee, no cups, no towels, no kleenex. I had to call 5 times before this was settled. The rest of my stay it was better, but each evening when I arrived in the room, there were no towels, I always had to call for it, and wait at least 30 min.
In the Tassili resturant outside, you are obliged to take food for a min. amount of 35,00 euro which is mentioned on the menu in small print, be carefull!
I would really not recommend anybody to go to this hotel, it is a disaster for which you need to pay a lot of money
September 3, 2012
Rated 1 out of 5 by DACB My Last Stay May 2012
I have been staying in Sheraton Alger since 2007. My last stay in May 2012 was the worst ever. When I arrived as usual, I presented myself with Platinum and requested the upgrade. The receptionist refused saying that he does not availability; while I discovered later that he has. During all my stay, service quality was nil: No night service, PCs in salon are not working, I was asked to go to business center and waited there for 1 hr with nobody showing up, find rest of last night garbage left in room, while doing my check-out instead of finishing my bill quickly to catch my flight, receptionist discovers that there is an issue with my booking and she started to argue that I did a wrong booking!!! If it is the case, why did not your raise up the issue @ check-in??? I don't know.
June 4, 2012