Rated 5 out of 5 by Chuck42 Great vacation stay
My family and I felt special from the time we checked in until the time we checked out. The staff really made us feel so welcome. The housekeeping staff did an outstanding job of cleaning our room. The waitress that served us our breakfast every morning was outstanding. I would definitely recommend this hotel to anyone.
July 22, 2013
Rated 3 out of 5 by Jimone Average
Pluses: The room was comfortable, quiet, good price.
1)Wall type A/C noisy; as they all are, really belongs in a cheap motel, not a Sheraton!
2)Resort fee, really just a forced charge for parking and Internet; which worked poorly in the room, by the way!
3)Transportation to/from Disney was inconvenient; don't offer if not ready to make it useable, ended up driving because wanted to take a break from Disney during the middle of 14 hours!
4)No transportation to Disney shopping area!
5)Tried to purchase Disney Tickets from Hotel twice; staff lost interest when I declined opportunity to attend a presentation!
June 18, 2013
Rated 5 out of 5 by Veryimpressedpatrons Excellent Customer Service by Safety & Security Team
Our family recently enjoyed a 3 night stay at this property. When we returned, I realized I had left my ipad in our room. My husband called in the evening and left a message with an employee who took down the information and promised a return call. We received a call from Jean on the Safety and Security team by 7 am the very next morning, saying the lady who cleaned the room had found and turned in the ipad. I followed up with Diane in Guest Services that same morning. She was throrough, professional, informative and helpful. That same day, Luis, Safety and Security Manager, called me to tell me the ipad was on it's way to me. Luis even took the time to follow up with me the day the laptop was expected to arrive to make sure I received it. This team went above and beyond to make sure that I received my ipad and I am impressed by and grateful for their time and attention to this. What an outstanding example of honesty and diligence! The entire team should be commended. Thank you, all!
April 8, 2013
Rated 5 out of 5 by karen6 this hotel is fabulous
Beds are wonderful, rooms sqeaky clean/best restaurant fabulous food, wonderful food. Nolan and Erica very nice and cordial Desk associates professional and know how to respond to tired people in a positive manneriterd i was very impressed.The sales team so nice and willing to work with you
October 12, 2012
Rated 5 out of 5 by Nolekid Great Place to Stay
Great location within walking distance to many restaurants. Valet staff met me and was very attentive. Desk clerks where quick and cordial, room was very clean and had a nice decor. This is my first stay at his particular location, and would definitely come back.
June 6, 2012
Rated 3 out of 5 by Nathan75 Room & Pool were nice. Bus to Disney - not so much
Stayed 6 nights at this hotel in early March 2012. The room was recently renovated and comfortable. Pool area appeared to be all new and was above expectations. Staff was helpful.
However, the bus to DisneyWorld left much to be desired. A single bus served 4 local hotels, and the schedule was quite awkward. Because of the number of hotels included, it took a long time to get back from the park. Bus also carried almost double the "maximum passengers" back to the hotels each evening. They were also older busses - one evening the bus broke down and it took 90 minutes to get back to our hotel.
Overall, I would recommend the hotel - but the free shuttle leaves much to be desired...
March 14, 2012
Rated 5 out of 5 by Mike333 Best Bang for the points!
This was a really great resort with 2 nice pools and outstanding staff and a brand new Spa. I highly recommend the Sheraton Lake Buena Vista Resort. This was the best bang for our points, by far!
April 2, 2013
Rated 5 out of 5 by Isnelmar Great experience!
I love everything! love everything in the hotel, the room comfort, the location, the staff hospitality, the pool is amazing. Everything was fenomenal... Congrats! I want to come back!
October 22, 2012
Rated 3 out of 5 by Bbbbb45 Not as expected
Dirty sofa and chair, old building
August 15, 2014
Rated 1 out of 5 by Platinumeliteguy Will not go back
Was shocked when we arrived that the hotel was a motel with a nice lobby. Sub par experience all around. Bar staff was very annoyed when I used a drink coupon that was given to us at check in and it took them 20 minutes to figure out how to take it off of my bill while I was dealing with my toddler who was ready to leave. Was told at checkin that a 4pm checkout was no problem and something I am used to as a platinum guest. On day of checkout keys were deactivated at noon and front desk staff took an oh well attitude and was annoyed to turn them back on and basically told my wife who was alone with our two year old she had to be checked out ASAP with no compassion or assistance despite us being told at checkin we were fine with the 4pm departure time. When I came to the front desk to work out a solution I was told that's how it is and I was looked at like a crazy person. If I am a top tier platinum spg guest I would hate to see how they would have treated some jerk off the street staying there for the first time. This property should no be affiliated with Starwood or its spg program as there was zero customer service or hospitality offered. Don't wast your time here.
February 10, 2013
Rated 3 out of 5 by kansasfamily Decent hotel near Disney
This is a decent hotel near Disney World. We stayed 4 nights on Universal Studios property and 4 nights on Disney property and then a final night here. It is a fine hotel, nothing special. It is clean enough and has nice beds. Gold SPG recognition was non-existent. Pool temperature was near perfect, but there was not near enough umbrellas around the pool. There are no in room refrigerators. The bell staff was horrible. I asked if they would take my bags and hold them until our room was ready and they acted like it was a huge inconvenience, I ended up leaving everything in my car and dragging it in later. Unfortunately this meant my specialty chocolate I had purchased at the parks melted! Also when we checked out, I pulled around the front to load bags and they just watched instead of offering to help. Since my husband wasn't with us, I would have appreciated the assistance. It is an adequate place to stay though.
August 11, 2014
Rated 4 out of 5 by DisneyFan24 Worth the wait!!
We stay at this hotel at least six times a year! We did not run into any of the noise issues associated with the renovation. The staff was very helpful, and even remembered us! The renovation is beautiful, and was definitely worth the wait! Any issues with the construction going on was so minor I don't even think it could be called an inconvenience. The pool area and fire pit is amazing. My kids loved it! I am very pleased that the rooms now have a mini fridge. That is a huge bonus for my family. We have a trip planned later this month, and another one the following month. Looking forward to it!
February 12, 2012
Rated 2 out of 5 Needs improvement
First the positive feedback. The pools and fitness center were better than advertised.
Our stay was a struggle from check-in to on-site parking. No consideration for Starwood members at check-in. The housecleaning did not always leave a full amount of linens. The shower control was some kind of home made, barely working valve. And finally, there is an insufficient number of spaces for parking...parking that guests are charged for. Obscure, darkened entry to the room building. On several occasions people showed up seemingly out of nowhere to enter the building after I opened the door. It made my family nervous and more than a little concerned for personal safety.
June 26, 2012
Rated 4 out of 5 by cj123 Wonderful!
Just love this hotel! Went in on points. Brand new low entry pool with volleyball and basketball at other end along with their other pool with slide. Rooms were immaculate and the staff were wonderful. We had an upgrade to a suite which had 2 bunk beds. This is a great family resort. We had a couple issues that they went above and beyond to take care of. I only give 4 stars bc the larger pool was a little cold and could have been heated and also I think they could have done the same renovations keeping the Safari theme, but all in all it was wonderful and will definitely be there next year!
April 9, 2012
Rated 3 out of 5 by Allen38 Nice Hotel but Parking Nightmare
Arrived on Friday night for a weekend stay. Front desk staff was nice at check-in, no offer of SPG check-in awards for Platinum members. In a way of making up for not having a Club Room, gave coupons for breakfast buffet for one and half-off other members tab, but should have really given 2 buffets instead of seeming cheap. Room was great, minus the missing balcony that Executive Suites are advertised as having. I used Suite Upgrade certificates and get a suite without a balcony that is advertised on the hotel's website. Went out to dinner and came back to a full parking lot, except for the valet lot that only had 2 cars in it. Parked in valet instead of having to park out back in the poorly lit construction area. Went in to alert front desk staff and was told I had to ask valet as they are a separate company, desk attendant would not call the valet to the desk or go out to them to ask about leaving my car there, poor customer service for Platinum members. I was offered to park across the street but I could not park in the empty valet lot. Came back on Saturday night and now valet area has moved and the space they had reserved and let stay empty right in front of the entrance on Friday night was now open for guests to park in. Why was this not left open on Friday?? Very poor management. Food on breakfast buffet was pretty bad, no omelette station and soggy waffles instead of fresh made ones. Service was good, but food was really lacking (thank god we only had to pay for half of one buffet otherwise we would have walked out and went somewhere else). In summary, nice room even if not as advertised, nice amenities and pool but very poor customer service and breakfast. Additionally, doors could seal better as they and the ceilings let in a lot of external noise.
June 6, 2012
Rated 5 out of 5 by Patrick511 Hotel hospitality
Having stayed In this facility previously, I have been fortunate enough to meet multiple office/front desk staff and have been rewarded with fantastic service one would expect as a VIP let alone a working man away from home. Having Derci ,Rebecca , Michelle and others treat my self and others with such kindness and respect , that for myself ,colleagues ,and family there is only one choice when visiting/working in Orlando and It is Sheraton Lake Buena Vista
August 5, 2014
Rated 5 out of 5 by Julie70 great value
My family and I always enjoy our stay. The pool area, bar and food are excellent.
August 12, 2014
Rated 4 out of 5 by rob13 Great local area
Stay once a year. Room poorly decorated. To much white Felt like a hospital room.Colud have been a little cleaner Great pool area for kids with slide and zero entry . Pooll bar and restaurant overpriced. $10 for overnight parking is a joke. Great local area for eating and close to disney. Good value overall
February 29, 2012
Rated 4 out of 5 by Jessm Sheraton Lake Buena Vista
xcellant stay at the Sheraton Lake Buena Vista. The Sheraton just went thru a renovation and everything is great. Sliding doors could use a little work for sound proofing but wasnt bad. Hotel over all was comfortable and quiet. The only real complaint I had was witht he internet sevice and support. Spent 2 days trying to get their IT department to fix a problem witht heir system that prevented my laptop from accessing the internet. Service wasnt very knowleadgable about their equipment. I would also add the resort and parking fees to the negative list. Almost another $20 a day.
June 27, 2012
Rated 3 out of 5 by Nightsleep Poor over all comfort
Rooms are at best utility, The carpet was in need of a good vacuuming and the AC kept moving to colder and colder temp. We finally gave up and turned it off after awakening to 59 degrees inside the room. The floor unit should be replaced with central air. I finally placed a chair in front of the vent to keep the AC out of our faces. Dishes put out from a room down the walkway were left all day giving the impression of a low class motel. The coffee was replenished some days and others not. Tea was never replenished snd we bought water at the grocery because of the unreliability. The mattress would have been fine for one night, but after five my body ached. We'll remember ths property so as not to book here again.
December 27, 2013
Rated 5 out of 5 by Coco100 Beautiful hotel and friendly staff
Tropical pool landscaping
Pool fun and activities for all ages
Nice rooms with comfortable beds
Balcony rooms overlooking pools
Friendly and helpful staff
August 10, 2014
Rated 3 out of 5 by MC58 Customer Satisfaction
The staff was friendly and helpful however the hotel was NOISEY. Our room had an adjoining room and we could hear every sound they made in that room. When we went to sleep we could still see their light under the doors. On our last night there shortly after going to bed for the night there was a dog barking. Access in and out of the parking area was secure however you are expected to turn in your keys upon departure but you need it to exit the parking area. Also when we checked the hotel web site there was no mention of a parking fee. that was a surprise when we arrived.
January 3, 2013
Rated 5 out of 5 by Barbara0849 Very clean
This hotel was clean and the staff was very pleasant and professional.
August 11, 2014
Rated 5 out of 5 by martinez the hotel has awesome staff
One staff member in particular was so warm and friendly and stood out above the rest, her name is kenzo and she was very professional and helped us and made it an enjoyable visit at the sheraton. Due to her professionalism and warmth I recommend this hotel to everyone coming to disney for family fun. As we left the hotel and shuttled to airport we recommended this hotel to 1st timers who came from Spain for there next visit. I gave them kenzo card for fantabulous service. :)
August 2, 2014
Rated 4 out of 5 by Jackie3434 Impeccable Service
My family and I have been visiting Orlando annually since 1994 when we became a part of the Vistana Family which is now Starwood. We often spend part of our stay at the Sheraton Lake Buena Vista Resort which we did this year. Service is always great but this year it was extraordinary. A young lady by the name of Kenaope Rutang or Kenzo checked us in. She was very personable as well as informative regarding the hotel amenities, services, and local area. Furthermore, she was very detailed-oriented trying to accommodate our family’s needs and wants. Moreover, she daily addressed us by name with a warm, friendly smile in addition to other guests staying at the hotel and inquired of how she could be of service to us. Individuals like Kenzo embody the professionalism and spirit that encourage people to be connected with Starwood.
August 3, 2014
Rated 4 out of 5 by Sandy2012 Great Location
We had cancelled reservations from another hotel and moved to Sheraton for it’s bigger rooms and much much more comfortable beds. Overall we were happy with the rooms and the location was great, walking distance from a lot of places. However I had a few concerns:
- the bed sheets were not properly washed on the first day
- more hooks/shelves in the bathroom would have been helpful
- more shuttles to and from the Disney parks would have been helpful, we didn’t have much of a choice in terms of what time we should go/leave the parks if we missed the first shuttle we had to wait 2 hours for the next one, wasn’t very flexible
- parts of the hotel still have the out dated look (elevator, textured walls and the light switch)
January 15, 2013
Rated 2 out of 5 by terrynchristie expected more
I was told my room wpuld have a king bed n bunk beds, when i got to the hotel, the room had Two full size beds n bunk beds. I was upset and so was my husband. I was also toldwhen i made the reservation that they would shuttle us to the disney parks n downtown dusney. When i asked about it at check in, i was told they can call someone to shuttle me to dtn disney but i had to pay per person. When i got to my room the rug was humid, felt wet. I had to call for toilet paper and also had to get them to bring me a blanket cuz one of the bunks only had a sheet, i was looked at like i didnt know what i was talking about. Would i stay there again?? Maybe as last option, maybe! Only cuz they didnt go that extra mile to male it better.
July 7, 2013
Rated 2 out of 5 by delta DISAPPOINTED
My sister and I with our dog have stayed at the Sheraton LBV for several years loving the beds, the starwood recognition,pet friendliness and the welcoming atmosphere.No longer.We were here in June,November and December 2011 during the renovations,inconveint at times, but we still loved being here .No longer.This time since the "so called" renovations,public areas,rooms are basically the same except new beds HARD AS ROCKS not the sweetsleeper beds that were a big plus. If you have a pet you"re sentenced to the 2nd floor with nasty windows and unpainted bars across the windows.Kids will like the pool/splashpad area if you can afford the extra cost of NIGHTLY resort fees and parking fees.I could be harsher but I wish to remain nice.
April 6, 2012
Rated 5 out of 5 by Dennis60 I made the right choice. What service!
I had to choose between this Sheraton and another 4star across the way. I chose Sheraton based on value and now I can see I made a great choice. I visited the other hotel but found it a little stuffy. I love the total access to free internet in the lobby but the best feature of this hotel is obviously the pool area (which I could also enjoy seeing from my wonderful balcony). The pictures show how beautiful the two pools (plus 2 hot tubs) are but they can't show how wonderful, caring and dedicated the young pool staff are. They even entertain your kids if you like (or if your kids are bored with you). But top honors goes to Gary - - my wife has no idea how much he had to hustle to make that extra sour cream appear in under 100 seconds.
May 15, 2013
Rated 5 out of 5 by bmatos121 Great Stay at Sheraton Lake Buena Vista
Great stay!! Rooms were clean service was great. Thank you to several employees including Brandy for the upgrade and treats, Jonathan at the front desk for the great checkin and Aniba for his promptness in taking care of my TV issue.
August 7, 2014