Rated 4 out of 5 by Bear Great place for families with children
This is an an ouitstanding location fro families to stay when visiting the Orlando area attractions.
September 15, 2014
Rated 2 out of 5 by ftveir Renovations renovated away everything good.
I used to stay here regularyly and was looking forwards to my return. It is renovated..for the worse. New parking charges,nowhere to park for check-in (I had to park illegally).No SPG Platinum regognition. Forced to wait in a line 25 minutes for check-in and when I asked why Platinums have no line was told, "We treat everyone the same." huh.Room had bunk beds!!! For all you buinsiness tavelers and folks who travel, child-free, this was just stupid. New pool is pretty but service awful. Ignored by staff even though I was the only one at the grill.I asked for late check out but maid ignored DND sign and disturbbed me anyway. Management refused to help. Won't be back.
February 29, 2012
Rated 5 out of 5 by Kathy25 Great Staff
The staff was very friendly. Was checked in by Kenzo and she went above and beyond my expectations. Any questions that I had she was always willing to assist me and she was very informative.Would definitely recommend this hotel.
September 8, 2014
Rated 4 out of 5 by JJGKLH Renovations Great, Ongoing Construction Not So Much
I recently spent five nights in this property. Despite being on the older side, the extensive renovations are in process of bringing this property up to a solid value-priced tourist / family class hotel. Our junior suite had been renovated already and it was clean, tastefully decorated, and clearly new all around. Comfortable bed, nice furnishings, etc. That said - my only challenge here was the daily sound of the ongoing renovation work. I understand it has to be done, but some accommodation should be made to guests when there is jackhammering nearly the entire day. My kids needed a break from the theme park scene, but the hotel pool was rendered basically unusable by the brutal construction noise. Perhaps management should offer a free arrangement to use the pool at a nearby hotel (there are hundreds!) on heavy construction days. So I'd recommend the property overall, but it'll be better when renovations are fully done and if you're not sure, check with the hotel before booking.
September 7, 2014
Rated 4 out of 5 by Shelley1965 Great Location
This hotel has a great location close to the gates of Downtown Disney. It caters to all ages. We loved that there was both a shallow pool area, a deep pool area with a slide and two hot tubs. The hotel was super clean and the staff were all very friendly and
accommodating. The food we purchased pool side was delicious and very reasonably priced. They showed a movie on the pool deck each night and had a fire pit where we roasted marshmallows and made S'mores. I would definitely stay here again.
August 18, 2014
Rated 5 out of 5 by RonFish Hotel has great staff
The staff is always very attentive to all your needs.
September 5, 2014
Rated 2 out of 5 by Franky did not honor my reservation
I reserved a family suite, way in advance, at least 1 months via my starwood account. I have 3 kids, which were very excited about the family suite, which had bunk beds, and superior location. However, they told me they were sold out of that room when I got there, and gave me a regular room, even after I complained and showed them my printed confirmation. I asked them whats the purpose of making the reservations, but they could not really give me an answer, just kept on telling me they were sorry, and that if I wanted, I could stay at another hotel. It was late, spring break, and I really feel they took advantage, as I was not going to be able to get another hotel at that point. Furthermore, they charged me the same rate, refused to lower the rate even though they did not give me the room I reserved. It really set a bad mood for my entire vacation, and almost ruined it. We also got stuck in the elevator, and it took a long time to get out. I would never stay at this hotel again, and will let every one I know not to stay there either. I am also going to report them to Starwood as not honoring reservations.
April 2, 2013
Rated 5 out of 5 by Monica77 Very happy!
Villa room was big, clean and nice!
September 2, 2014