Rated 3 out of 5 by yankee219 Annual April Trip
As a Platinum Member this was my first stay at this hotel where my arrival packet was not ready and I was not afforded an upgrade even though there was space available. While I was being checked into a traditional room facing the parking lot the couple next to me, not platinum members, were upgraded to a King room with pull out sleeper on the same floor I was assigned. This tells me that the room was available when I reported in. The staff member helping the other couple indicated the upgrade was based on availability. The program says that as a Platinum member I should be provided the best room available at check in with some exceptions. I have always been upgraded to at least face the pool.
April 14, 2015
Rated 4 out of 5 by Mrtravel28 Good for Disney goers
Had another stay here after almost a year. I didn't get any upgrade as a platinum, but this place still does comes out and provides both breakfast and points as welcome amenities. It also treats platinums really well when it comes to parking charges and resort fees. As for the rooms, the one I stayed in was nothing to call home about. Even though it was clean, it was tired with aged carpet and extremely loud window unit A/C. The noise from the pool can also get distracting as it is opened till 11 p.m.
If you are attending one of the parks in Orlando this is a great place. If you are however looking for a business Sheraton this might not do. It is aged and has no executive lounge.
April 8, 2015
Rated 4 out of 5 by FiDiBrian Amazing Spa, Great Value
I have been staying at this property for years (when it was the Sheraton Safari). I have been back twice since the renovation. I find this hotel to be the best SPG value for points or paid rates in Orlando if you're going to Disney for business or pleasure. As a Platinum SPG member they have always upgraded me to a "Florida Parlor Room," which is a two room suite which is great for the extra space. It has an exterior entrance and the elevator is outside, but that wasn't a problem for me. The parking lot is key-card guarded, so we felt safe. Ryan and Liz at the front desk were extremely gracious and attended to our every request. The pool is great (if crowded sometimes) for grabbing some sun and having Rum Runners. Pool bar food isn't too overly priced and is definitely above average. The spa is AMAZING. They had a $79 special for a two mini-treatment package; we both had a facial and massage and some other add ons and the total bill including gratuities was only ~$300. The service was great. Highly recommend the spa. Room service is ok. The buffet breakfast we were offered as a Platinum amenity was more than adequate with a range of hot, cold, and healthy options. The staff gave us a bottle of sparking wine for our anniversary, which was really nice. It's across the street from the entrance to Disney.
March 31, 2015
Rated 4 out of 5 by Mrbarter101 5 Star staff with a 3.5 Star hotel
First time staying here. The greatest staff I've ever come across. From receptionist through checkout, everyone goes out of their way to be friendly. To be truthful, its a 3-3.5 star hotel with a nice pool area with lots to do. A cruise ship atmosphere. Welcome reception with free snacks, drinks and games over the top awesome. Even had characters come to the hotel for pictures. Met almost every supervisor and GM personally - over the top. Truly made my family feel special. Room had remarkably comfortable beds but kinda loud AC unit and poor water pressure. Super clean-spotless everywhere. Great location. Just needs a little updating but we'd know what to expect upon returning. We'll be back. Thank you Sheraton
March 22, 2015
Rated 5 out of 5 by Jamonaq One Amazing Stay.
The first time I ever stepped foot into this hotel was for a weekend get away and it was Amazing. I have seen the photos when Girls in Wonderland are here and I want to attend one year but not this year. The hotel is beautiful and the pools are amazing. I could get lost in the pools for days. We did get stuck in the elevator (for about 5 Minutes) The staff was so prompt and helpful in getting us out that it was not long at all. We had a problem with our room and the door handle falling off when We would try to open the door. Seemed that the pen that held the handle on was missing but again as soon as I called about it maintenance was right there to fix it. The good in this hotel outweighed the two small problems that we had. Loved that I was able to open a balcony door and step outside and look around while being on the 5th floor even. SO worth it. Coming back next weekend for my College graduation and looking forward to hitting that pool.
March 20, 2015
Rated 2 out of 5 by Kevin341 Awful for Business Travelers!
I spent the day on the road bouncing from meeting to meeting, and was looking forward to what I thought would be a resort like experience. Instead, I had the worst first hour after check in that I have ever had and I stay in hotels over 50 nights a year. After parking my car and putting the parking ticket on the dash as indicated from the self parking area, I was told that I had to go back out to my car to put a second ticket that was given to me at the front desk at check in. The last thing I wanted to do at that point. I get to my room and it is overlooking the loud parking lot. The room was 75 degrees and muggy. I went to adjust the temperature and the sign on the A/C unit says to use the wall thermostat. It was already set at 59, and was still 75. Even though the sign said not to, I found out after 20 minutes that the only way to change the temperature was the unit itself. When I finally got a chance to go downstairs to the bar, it felt like a time share. Bright, and outdated furniture. Not a soul around. I sat down to have a glass of wine, and all I could hear was loud cheering people and screaming children at the magic show in the next room over. Appropriate for a family area, but not the bar. I left immediately. Then I had the pleasure of someone trying to use their room key on my door at midnight. I had to check out at 6:30 am so that was a lot of fun. All of this being said, it was one of the most outdated hotels I have stayed in in a very long time. I have stayed in a lot of resorts and this felt more like a time share nightmare. Not planning on ever going back, even with my family.
March 7, 2015
Rated 5 out of 5 by Crslore One heck of a place to stay
The staff are amazing! Especially AJ Jones! This man went out of his way to ensure our stay was awesome! Conveniently located to the parks, lots of great dining all around the facility. As well as fine dining on premises. I wish we could stay forever!
February 27, 2015
Rated 2 out of 5 by SeanSail Not great for business travelers
This resort is positioned for families, not for frequent travelers.
The check in staff did not have my reservation and could not find it, even without the confirmation number. After creating a new reservation, there was still no mention of SPG Platinum status and I was given a that overlooked the parking lot. The place was far from full.
The evening staff was much more professional, but i was unhappy to see that the snack shop was closed after getting I. From a late work meeting.
Overall, the property is aging, but that doesn't mean that service should suffer as a consequence,
February 11, 2015