Rated 1 out of 5 by GRinSav Skip this one & keep looking
So, I gave this review alot of thought. This property is full of hidden costs. $12 for parking, $20 for slow internet and an awful shuttle service, $10 for a microwave, $15 for a roll away....and it goes on. The front staff is GREAT, amazing. But that is the best and only part. Our toilet hardly worked, the heater did not work, and the shuttle service was pitiful.
If you are coming to Orlando stay at the Sheraton Orlando North and drive to the parks.
January 9, 2015
Rated 2 out of 5 by debarino Nickel & Dime
Staying right now. Front desk was quick and efficient. I knew there was a resort fee, but also a parking Fee. We have a suite, but no microwave, wait $10/day. What about a roll-away - $20/day. Glad I'm using points, maybe that's be another few bucks/day.
Debbie near Disney
December 20, 2014
Rated 2 out of 5 by Franky did not honor my reservation
I reserved a family suite, way in advance, at least 1 months via my starwood account. I have 3 kids, which were very excited about the family suite, which had bunk beds, and superior location. However, they told me they were sold out of that room when I got there, and gave me a regular room, even after I complained and showed them my printed confirmation. I asked them whats the purpose of making the reservations, but they could not really give me an answer, just kept on telling me they were sorry, and that if I wanted, I could stay at another hotel. It was late, spring break, and I really feel they took advantage, as I was not going to be able to get another hotel at that point. Furthermore, they charged me the same rate, refused to lower the rate even though they did not give me the room I reserved. It really set a bad mood for my entire vacation, and almost ruined it. We also got stuck in the elevator, and it took a long time to get out. I would never stay at this hotel again, and will let every one I know not to stay there either. I am also going to report them to Starwood as not honoring reservations.
April 2, 2013
Rated 2 out of 5 by ftveir Renovations renovated away everything good.
I used to stay here regularyly and was looking forwards to my return. It is renovated..for the worse. New parking charges,nowhere to park for check-in (I had to park illegally).No SPG Platinum regognition. Forced to wait in a line 25 minutes for check-in and when I asked why Platinums have no line was told, "We treat everyone the same." huh.Room had bunk beds!!! For all you buinsiness tavelers and folks who travel, child-free, this was just stupid. New pool is pretty but service awful. Ignored by staff even though I was the only one at the grill.I asked for late check out but maid ignored DND sign and disturbbed me anyway. Management refused to help. Won't be back.
February 29, 2012
Rated 1 out of 5 by gerry237 Not a 5 star hotel
Just returned very disappointed with the Sheraton. We vacationed from March16-26.The shuttle service to and from Disney was scheduled, if you plan on using this, you are on their time, not yours. You pay $19.95 plus tax surcharge daily. We had the "peace and quiet "sign on the door but the maid still used her key to try to come in, not once but twice, after I told her we will take the sign off when we are ready. The hotel is very loud, you hear traffic all hours of the night. Never will stay here again, we paid for a 5 star, it was a 2 at best. It would have been cheaper to stay on property. Lesson learned. Needs improvement!
April 2, 2014
Rated 3 out of 5 by Dalin Pool slide needs supervision
No pool supervision from 9 to 10 PM. Normal kid noise is OK, but continual screaming is not.
January 8, 2015
Rated 5 out of 5 by Andre83 Wonderful time
Excellent location next to the Magic Kingdom. Good Restaurant as also as very good service.
January 8, 2015
Rated 5 out of 5 by jms62 family stay
we were very impressed and happy with out stay at this hotel except for check in and parking. The front desk lady did not tell me what floor I was on or where to even go to find an elevator. I had to ask her 2 times where we should park. Biggest problem was finding a parking space especially coming in late. You pay $10 a night for parking and then can't find one. Hopefully this will be resolved soon or they will lose a lot of return visitors. Otherwise the room was very clean and nice and we loved the soft beds and pillows.
March 23, 2012