Rated 5 out of 5 by Vincos Seems Like Savannah's Best Option
Located on an island opposite Savannah’s historic downtown, I worried about the logistics of getting back and forth but found the complimentary municipal shuttle literally at the doorstep of the hotel to be a real pleasure and actually really enjoyed returning the this lovely retreat from the hustle and bustle of downtown. The property is relatively new and very well-maintained. As a Platinum I was upgraded to a high floor with a superb view over Savannah..although I would have loved a balcony. Room as expected of the high Westin standard. The pool area is also very attractive. Staff are extremely courteous in Southern-hospitality style and the young concierge was very helpful in setting up my various sightseeing, dining and transportation needs.
September 23, 2012
Rated 5 out of 5 by WCAB 44th Anniversary
Our great 3-night stay began when Sean took us to our room. He was very informative and helpful. Next Cassandra, the concierge, did a great job of helping us to plan our stay, including restaurants and places to visit. Later, we enjoyed the fireworks with dessert by Chef Ennius. He was quite helpful in explaining the 1st Friday events and suggesting the great dessert choices we made. He and Carlos, our waiter, were instrumental in making this one of our most enjoyable anniversaries ever....and we have had 44! Out stay included breakfasts in the Aqua Star, drinks in the Midnight Sun and a round of Golf. Would recommend it to anyone!
October 8, 2013
Rated 5 out of 5 by ToniCTravelAmeniti1 If you visit Savannah, this is your nirvana!
This is the best property in Savannah. Location is ideal: secluded yet close to everything. The free boat ride to the historical downtown was a breeze that my family enjoyed.
Spg recognition superior: I was upgraded to a huge hospitality suite without asking for one and before my arrival. My platinum amenity was upgraded to full breakfast.
The spa and golf club are great. Service is excellent. This is one of the rare downtown resorts anywhere. If you visit Savannah, this is your nirvana!
July 16, 2013
Rated 2 out of 5 by me0102 Not A 4 Star Hotel
Upon arriving the hotel itself was beautiful and a great location. Staff was friendly and helpful. There were black hairs in the tub, room was hot and never cooled off. Remote didn't work. Called front desk and she sent up an "engineer". He changed the batteries but I still had to stand right in front of the tv to get it to work. Hardly any channels. No fitted sheets on the mattress so when I would move around in the night, bottom sheet came off. Comforter weighed 50lbs. Second night I was there, remote stopped working again. Called front desk, she said she would send up an engineer, however, he never arrived. They were not real remotes, some kind of generic plastic throw away. Empty toilet paper rolls were not replaced. Plug for wired internet in room was broken. Couldn't get wireless internet to work. Hotel only worth $130 per night. Couldn't wait to stay here, was greatly disappointed!!!!!!!
August 6, 2012
Rated 5 out of 5 by Runnergirl8 Awesome experience!
I normally don't write reviews but felt that this hotel deserves one. From the moment I arrived the staff was very attentive and so friendly. Everyone went out of their way to make sure my stay was a memorable and enjoyable one, without any coercion or prompting. I don't know if I've ever met a friendlier hotel staff; and I have stayed in 5-Star hotels. The room was always clean, the customer service is excellent, and the restaurant had the. most. incredible. food!! I would highly recommend this hotel to anyone staying in Savannah, and I will definitely be staying here every time I return.
December 9, 2013
Rated 5 out of 5 by floridagrl10 We had a great stay
We just returned from our stay at the
Westin Savanah resort.
This is a grand resort redone to perfection.. The location to the historical
section of Savanah is great. So close to
all the fun places to go but far enough to be relaxing.
We were upgraded to a river view room as
we are Starwood members. We loved
the resort and will be back soon.
September 3, 2013
Rated 4 out of 5 by Jay007 Restaurant Oddity
The Westin Resort was everything you expect for a Westin, except the restaurant service. Dining on a Saturday evening at Aqua Spa, we had to wait 5 minutes before the hostess even showed up at the front. Once seated, the waiter seemed confused about the menu...the selection I made from the menu was actually printed in error (yet rang up on the check as being what I ordered also)...and the busers tried to take away our plate of oysters 2 minutes after they arrived at the table, when clearly only 2 had been eaten. The food was fine...nothing stellar...but the service from arrival to departure at Aqua Star was just off.
December 21, 2011
Rated 4 out of 5 by Savannah30 Let's see the response
The Westin Savannah Golf resort was a great getaway for my wife and I. Upon arrival the valet team and front desk team at the resort were attentive to our needs. This attentiveness continued throughout our 5 day stay.
Unfortunately the housekeeping team that looked after our room needed to be more adequately trained. We had a beautiful suite, but.....
- The rugs were not vacuumed each day, not a big deal just a little bit inconvenient
-I had to call for extra toiletries such as soap and shampoo. When I originally requested extra lotion and shampoo from the room groomer she replied" I already left them???"
-The room groomer only left decaf coffee for the coffee machine. I had to call the front desk for additional regular coffee . Why?
- How about no coffee mugs in the suite? There were paper cups for the coffee but no mugs? I asked the floor housekeeping supervisor if the hotel had any ceramic mugs available , her reply was a curt " no" then she walked away. I felt bad that she either does not know how to deal with customers or she was having a bad day.
-The blanket on our bed had lipstick stains on it.
-The fridge in our suite needed to be defrosted. I tried to get some ice but I could not get into the freezer .
- All these things were minor and more of a minor aggravation so there was no sense addressing each issue with housekeeping. I guess over a period of time the issues tend to build up..
I do not look at these incidents as deliberate but rather a lack of proper trading for the Westin Savannah housekeeping staff.
My wife and I utilized the tennis courts, golf course driving range and pool. All the employees at these venues went out of their way to make our experience a very positive one. These venue teammates were polished professionals who are an asset to the Westin team.
The lobby and the rest of the hotel was clean and well appointed.
Upon check out I did bring some of the housekeeping issues with the front desk team. The woman was sympathetic and said she would reach out to housekeeping management team. The woman also said she would credit my SPG account with an additional 1,000 points. That was a nice gesture. Thank you
March 13, 2014
Rated 5 out of 5 by Smurf56 Fantastic Stay
When other top rate hotels cut services this hotel continues to shine. We travel alot and this was our best stay in quite a while.
March 10, 2014
Rated 5 out of 5 by Jim75 Exceeded our expectations
My wife and I had spent a week in Hilton Head with friends and decided to extend our vacation by staying an additional day and a half in Savannah. I reserved a night at the Westin Savannah Harbor. We had a an awesome time enjoyring the city and our view from the room.
We were with a friend our first night back and the friend asked what was the highlight of our trip. My wife said she loved the entire trip but the great hotel view was as the top of her list. We were given a top floor balcony view over the river. We spent three hours on the deck with a bottle of wine, a great view of the city and fire works to top it off.
Kudos to Starwoods for making our extended vacation extra special!
October 6, 2013
Rated 5 out of 5 by Ruthann250 Great staff
The hotel is very good, but what made our stay excellent were the wonderful staff. We loved the SPG floor, it was quite and the view from the balcony was very pretty.
The short trip across the river to downtown can take a bit more time than you might always like. But the up side is that the hotel is likely quieter and less subject to craziness at peak times of the year because of this distance from the bars and other venues.
March 4, 2014
Rated 2 out of 5 by JRP04 Beware the resort fee.... And good luck getting it back.
I booked two rooms using Starwood points. At checkout we were charged $44.00 for "Resort Fees". The fees were not disclosed at time of booking nor at check-in (although it was in the fine print of the email I received after booking). At checkout I was told what the resort fee covered - internet, fitness center (shouldn't Platinum get these for free?), driving range and self parking. Would have been nice to have been told about it ahead of time so we could take advantage of it. The supervisor on duty begrudgingly reversed one of them, telling me he was doing it as a "one time favor" for me.
I love the location but would expect more service friendly attitude before staying here again.
July 23, 2012
Rated 5 out of 5 by Jimmy78 Great Hotel
Someone should explain your room rate policy to me.I booked the room at a $209 rate and while confirming my reservation while in route to the hotel was quoted a rate of $159 and when I checked in and asked for that rate was told it was not available but could have a rate of $183.I took that rate with no explanation as to the reason for the multiple rates for the same room.Your explanation would be appreciated.
March 4, 2014
Rated 2 out of 5 by klc27 Room wasn't up to standard
My room wasn't clean - the toilet had stains from a previous guest and one of the beds sheets had a very large stain on it. I cleaned the toilet myself and slept in the other bed. The alarm clock didn't work in my room and I mentioned it to the front desk clerk the following day to which she suggested I just ask for a wake up call. I asked that she replace the alarm clock. When I arrived at my room that evening the alarm clock had not been replaced so I decided I'd call for a wake up call. One of my phones didn't work so I used the other to order the wake up call. The next morning I was awakened by a man from security knocking on my door telling me I didn't answer my wake up call (15 minutes after my scheduled time). Evidentially the ringer on the other phone in my room didn't work! I had to again tell the front desk of this issue - which finally got resolved on the 3rd day, after I insisted. This made me late for meetings two days in a row. I've stayed in a lot of hotels and I was very disappointed in this one. I also was disappointed in the attitude of the staff when I did have problems - they seemed nonchalant about it and offered nothing other than a shrug of the shoulders and a 'sorry you are having problems' - like it was my fault nothing in the room worked.
April 12, 2013
Rated 5 out of 5 by caniche39 Courteous, caring staff
I would like to brag on the nice lady who was working the front desk around 1:00 AM 2/6/12. I know her name and I wish I was allowed to say it on this form. She was so warm and welcoming and thoughtful. I sent a thank you to the info@westin email address but I don't know if anyone saw it yet. She was terrific. It was our first time traveling with a pet and she could tell we were nervous. She answered all of our dog questions and she explained the dog friendly areas on the grounds. She surprised us with gourmet doggie treats, which our dog loved. She also surprised us with anniversary goodies.
February 16, 2012
Rated 5 out of 5 by Wade7 Great experience!
The room was very nice with a beautiful view of the waterfront! Meeting facilities were excellent, and the food was very good!
March 7, 2014
Rated 5 out of 5 by winkie77 Spectaular!
Such a great place to stay! All the staff
were on their toes and helped us with
our every need IMMEDIATELY The
view from our floor of the harbor was
the greatest from the fog in the morning
to the lights of the city across the harbor
at night! Thanks for a great week end!
March 5, 2014
Rated 3 out of 5 by PSS1 Nice Hotel....August can be a challenge!
Observations: The hotel is nice and located in a good spot to visit downtown Savannah. The ferry is very convenient. The pool is a little small and it would be great if they used some of the extra space to create an adult pool. The rooms were OK, but needed updating. We had 'golf course' view balcony. Unfortunately, it really only overlooked the parking lot and air units. Although we knew August would be hot, we did not anticipate the mosquitos. They were very bad. The bugs at the pool were tolerable, but annoying. The golf course was terrible even with bug spray. I don't know how they can charge a full round rate in those conditions and not make people aware of the situation. That was very disappointing.
August 26, 2013
Rated 5 out of 5 by Henry70 Beyond expectations
We booked the hotel for a little anniversary getaway. Great room, great food and staff attentive, friendly and polite at every turn. We are loyalty customers with another hotel and not with the Westin, but could not have been treated better. We will return.
March 4, 2014
Rated 5 out of 5 by me42 great hotel
had a super stay, clean and comfortable.
March 5, 2014
Rated 3 out of 5 by Baileca Slim on kids activities....
Stayed for a week. The staff were wonderful. The location and views of Savannah can't be beat...... The common areas could use some updating and general cleanliness could be improved.
The biggest disappointment was the programming of activities. On check in...I was provided a schedule of events
/activities for kids and/ or adults poolside. Id say maybe 25% of these activities actually took place. And often the staff knew nothing about the scheduled activities.
With that said ......I still think the Westin in Savannah is a great place to stay.
August 2, 2013
Rated 4 out of 5 by Mka6891 Needs More Staffing
The hotel was very nice, great amenities and great location. We were very disappointed with the staffing levels in the hotel restaurants. We went to have breakfast and were told it was a 30 minute wait, but most of the tables were empty, they just needed to be cleaned. The hostess said she had a bad foot and couldn't help. The other workers, including a woman who looked like a manager, worked at a snails pace. There were about 20 people other than ourselves who were waiting, but it didnt seem to be an issue with the staff. Several people decided to do to go orders from the buffet. We went and ate elsewhere. Working in the hotel industry for over 20 years, i would and have sacrificed profit to enhance the guest experience, this hotel does not do that.
June 28, 2013
Rated 4 out of 5 by Pammietravels Nice but a little disappointed
We reserved the King Deluxe with balcony/river view for 5 nights. We also reserved a fridge & microwave. Front desk staff super friendly. We did not use the valet service; self-parking within short walk. Our room on the 16th floor had a super view w/small balcony. Room was smaller than expected, especially with price. Air conditioning was poor from day one but we did not complain (we hate complaining) until we checked out (no recompense offered). Pillows really bad. Very clean. Locale set apart from all the hubub of Savannah, which we wanted. Husband awoke with back pain but I did not. All in all, we'd go back but because of the small-ish room, we'd probably get a suite. BTW, we had our 5.5 lb. dog with us so the pet-friendly aspect was very important to us.
August 18, 2012
Rated 5 out of 5 by Tim627 From the start great service
We arrived late and wanted a different view than what was given. Staff handled this so nicely, offering to work with us.
This is what wowed me though... the conference let out and many were waiting in line for elevators. The staff took over the situation like pros - next thing you know the piano player was playing and a staff member was helping fill the escalators.
They kept my golf clubs by the door - stored away until I needed them.
Staff was always happy to serve. It was not fake, from my good morning to my welcome back.
June 16, 2013
Rated 2 out of 5 by peace1 Very Disapointed
I have stayed at this hotel in the past and was very satisfied, so for my husband birthday we decided to stay here and enjoy the river view. when we checked in the room we requested was not avail, so in order to get the river view we had to settle for a double bed, so we did. getting to our second room the bed had dirty sheets. The next morning the house keeper came and upon our return the bed spread was just thrown over dirty sheets, the bathroom was still dirty,Our weekend was horrible. The food in the Aqua was very good
May 28, 2013
Rated 1 out of 5 by Bobbie My experience
My husband was trapped in your elevator for over an hour. The alarm buzzer was ignored and the emergency call button was programed to an office that was closed and unoccupied. I called the front desk and was told "OK I will report to HOUSEKEEPING?". 17 minutes later a friend went to the front desk and was told they were unaware of anyone stuck in an elevator. My husband was "rescued" after being stuck for over an hour.To further add to insult a phone message told me we were comped $50.00. What an insult!!
December 10, 2011
Rated 3 out of 5 by Eskimo80 Very nice
My husband and I had a nice stay at the resort. We were greeted by a very helpful bellhop and the man who checked us in was especially friendly and helpful. He even gave us an upgrade for a better view.
The aroma in the lobby was delightful.
Our room was nice and clean. We did notice a wet spot on the rug and maintenance came right away to inspect and dry it up with a towel. We are still not sure what it was...but, it dried up.
We thought the ventilation in the bathroom was non-existent and the water pressure of the "heavenly" bath was poor.
The quality of the food at Starbucks was adequate.
We enjoyed the complimentary Starbucks coffee in our room every morning!
The hot tub was very nice. Clean and HOT!
Overall, it was a nice stay. We would recommend it to our friends and family.
May 9, 2013
Rated 3 out of 5 by 2874 2/10 - 2/13
For the price I was expecting more than I received. The hotel lobby and staff were wonderful. The room is the basis for most of the negative markings. The TV scrambled the entire visit. Over all the bathroom needs attention. Specifics were that the toilet didn't work correctly, the bathroom was lacking water pressure and I would have preferred a less modern shower head, and caulking needs to be redone. The bed was very comfortable and the view of the river was very nice.
February 17, 2014
Rated 5 out of 5 by Gorunner Last minute Getaway
Westin always shines! No matter the location; welcoming staff, great food on premises, clean, well-appointed rooms. The Savannah location is no exception, great Christmas decor and food!
December 17, 2013
Rated 5 out of 5 by MerArnold Perfection
We enjoyed everything about our stay! The ferry over to River Street was so convenient, easy, & even added to our Savannah experience. We will be returning!
December 18, 2013