Rated 5 out of 5 by Teuku amazing vacation
I had a pleasant stay at Sheraton Senggigi. Their acknowledgement of spg is very good, they upgrade my room to suite since I'm a platinum member. The hotel location, beach, staff friendliness are very good.
But I had an unpleasant experience in the Sheraton lounge at the airport. First I surprise that Sheraton have an airport lounge, I paid for me and family, then get into the lounge at 5.30 pm. After a while, I got a bad news that my flight was delayed and would be flied at 8 pm. Then suddenly the Sheraton lounge told me and other customer that the lounge is closing. It's still 7 pm, and many other flight scheduled to fly after 7 pm. It's ridiculous that the lounge close so early and many of us still inside the lounge waiting for the flight. The staff told us that all of us should leave the lounge because the operating hours is only until 7 pm, why they didn't tell us before we paid and enter the lounge?
Is the Sheraton Lounge at Lombok International Airport is real under Sheraton management? Cause it will ruin Sheraton big name. Sheraton I know always give a great service, that's why I love being spg member.
December 4, 2013
Rated 1 out of 5 by TonyB123 Stay Somewhere Else
This hotel was terrible.
I picked the Sheraton Senggigi because this area is known for being laid back and quiet. This hotel was anything but.
They hosted some event for several nights, which involved loud music and MCs until 10 PM for several nights. And I'm not talking hearing just the base through the walls, I could hear every announcement from the MCs, and every note of the music in my room, even with the doors and windows closed. I couldn't watch TV or listen to music to drown it out.
In addition, my room was right above several rooms that were having their porches redone, so during the day there were power tools, saws, drills, etc. Starting at 8 AM.
Upon confronting the management, nothing was done. I was offered a very weak apology. The staff was kind and accommodating, but the management was particularly terrible. They made me feel like my expectation for a relatively quiet hotel room was an unreasonable one.
I'm platinum, and have been for several years. If that's the way they treat platinum people, I hate to see how they treat other status or non-status. Pursuing the reviews of this hotel, I see there are similar complaints.
I've stayed at many Starwood hotels, and they're often amazing places, great staff, well managed. But this one was awful.
The restaurant was not terrible, but you can get the same quality (or better) meals for much less by walking a few meters down the road.
Stay somewhere else.
November 26, 2013
Rated 5 out of 5 by Plap This hotel has it all!
My husband and I stayed at Sheraton for 7 nights. The staff, service, food and location were simply wonderful. The breakfast was out of this world and we were spoilt for choice. Lunch and dinners were fantastic. Service was exceptional. Attention to cleaning the rooms was a little lax, but the helpfulness and friendliness of staff more than made up for this. The hotel is right on the beach which was very clean and hawkers were not allowed access. We will definately be back.
October 30, 2013
Rated 4 out of 5 by Jas8 Great family holiday
My family and I recently had a lovely family holiday at the Sheraton, Lombok. We stayed in a 2 bedroom villa with our own private pool and the accommodation was fantastic for our family of 5. It was very secluded as we were situated at the far end of the resort and had private access to the beach. Our only complaint was that the quality of the food from room service was poor. Most meals were average and sometimes under cooked which was disappointing considering we had most of our meals here as it was more convenient for our young family. The restaurants we dined at for breakfast and dinner most days were good though.
Overall a great family holiday for relaxtion and sunshine.
November 4, 2013
Rated 3 out of 5 by JoeLux good for the price
Excellent breakfast and dinner. Nice swimming pool. Good beach long chairs. Very kind and attentive staff.
Room furniture and expecially bathroom is a bit old, as in most Sheraton hotels.
My room was at block 6 and the traffic noise was a bit disturbing.
Beach is short, water was not clear, maybe beacouse it is very close to the dock, rocks in the water making swimming difficult.
I got for what I paid, 3000 points a night. (they actually wrongly debited twice the 6000 points for my two nights, but I hope they will correct that)
November 8, 2013
Rated 3 out of 5 by MarkTexNYC Underwhelming
I can understand folks staying here who come from this part of the world. The rates are insanely low. However, if you're venturing 30 hours from the other side of the world, your expectations of an Indonesian resort paradise may not be met.
This property seems old, but well kept. The pool is pretty nice and immaculately clean. We spent most of our time laying around and using our Starpoints to order drinks (and for the record, the drinks were not good). No real beach (at least not the kind you want to lay around on).
The rooms are average. AC works well. Older, but well kept and clean. Everything worked and beds were comfy. Nice balcony but chairs were not comfortable enough to sit in for more than a few minutes.
The restaurant is awful.
Luckily you're a quick walk (albeit on a busy highway) to lots of yummy, local restaurants. We used TripAdvisor to find some great places. Also, many restaurants will come pick you up for free.
The staff is excellent and super friendly.
March 5, 2012
Rated 4 out of 5 by Shep Charming experiance
We read a couple of reviews upon arrival. Some very positive, and a few with negative remarks. From the moment we arrived (at 1:30 AM), we enjoyed every aspect of this hotel. It is situated perfect for almost any attraction on Lombok, expecially if you love the sea for either watersports, diving or just simply a boat ride. The staff made us feel good throughout our stay. Even if the hotel is not new, it is well kept and very cleen. The garden is kept in perfect condition. I am normally not a fan of swimming pools, but here a had a swim every afternoon after returning from our activity of the day. We enjoied ouselves very much.
December 8, 2011
Rated 4 out of 5 by RollingLucky Exceptional Service
This hotel had great service. The staff always went above and beyond expectations to deliver. Beautiful view and excellent swimming pool.
November 12, 2013