Rated 5 out of 5 by Maccas Our stay at Sheraton
We recently had 5 days at the Sheraton, we found the resort to be everything we wished for during our stay. Breakfast, we found the presentation to be the best of any we had attended around the world, well done. The pool facilities, dining facilities meals and the beach left nothing to be desired. A great resort and a great stay with first class friendly staff.
September 18, 2013
Rated 2 out of 5 by Havol64 Great facilities but still room for improvement.
Pros : Great pool and facilities. Foods are great. Massage are one of the best i ever had.
Cons: Wifi connection is very poor always have problem logging in can be improved.
No bathtub in our Deluxe Sea view room.
Air con in our room are not cold enough have to change room in the middle of the night.
Room decoration and furniture are a little too old but clean .
December 21, 2012
Rated 5 out of 5 by Ashiqha1912 The Hotel has Good services
The accommodations are very good. We will stay here again next and will inform our friends and family to stay here too. The services are good and the staff are friendly and nice. My little problem is about water host not prepared for toilet bowl, only that my concern. Overall are excellent. Good People, Good Environment & Good Services. Thank you for having us..
March 5, 2013
Rated 4 out of 5 by regg87 good value for money
for a relatively inexpensive price (Lombok much cheaper than Bali) hotel can be forgiven his many flaws (incompetent and unpleasant staff, a lot of ants in the room, daily power cuts, small and monotonous selection of food at a restaurant, etc.).
Very nice pool and a big fitness center. Good spa center. Breakfast is great and staff at a breakfast very friendly!
February 3, 2013
Rated 2 out of 5 by MJ123 This hotel needs improvement
My room, especially the beds smelled very badly. It is definitely not Sheraton standard.
While the receptionist and front desk were very helpful, some of the help desk and waitress have no manner. They require a training on how to speak and serve customers in a polite manner. Unnecessary jokes and comments are definitely not expected from Sheraton staff.
February 5, 2012
Rated 5 out of 5 by Lynn2312 The Sheraton is the place to be !
This hotel may be aging but she is maturing nicely, thanks for a great stay. Just wait till she gets a make over WOW !!
February 16, 2014
Rated 5 out of 5 by Cherrybobs Wonderful 3 night stay
We had two nights in a Deluxe Terrace and one in an Executive Suite. Both rooms were fantastic. The breakfast was amazing.. so many choices. The pool and beach were so relaxing. But best of all was the staff, from checking in at reception to the help at breakfast and around the pool. Couldn't wish for anything more. Thank you Sheraton Senggigi.
August 20, 2012
Rated 4 out of 5 by aditya7576 This hotel is the best in the area
if you want to go to lombok, stay by the beach, a walk to night life and restaurants I recommend this hotel. Compare to what you pay in Singapore, this hotel is a lot less expensive yet have the better facilities and service. Not to mention awesome breakfast buffet..
And for you honeymooners, I suggest to book wing 6 (the furthest wing)
September 24, 2013
Rated 4 out of 5 by cps24 Great service
This property is dated and in need of refurbishment. It is located by the beach and has a lovely garden which when lighted up at night is quite an impresssive sight to behold.
Love the service here . The gm with his management team are very pro active as well as all the staff we encounter. Everyone was genuinely friendly and helpful.
October 4, 2013
Rated 5 out of 5 by Dan46 ROMANTIC GETAWAY
We returned to Sheraton Senggigi and once again fell in love with this Little Island Paradise.
We enjoyed our stay and found it very romantic and relaxing in this tranquil part of Senggigi Beach.
The Hotel is absolutely gorgeous and the staff are all so friendly.
We will be back and for longer next time.
Thank you so much Sheraton Senggigi.
July 2, 2012
Rated 5 out of 5 by 18corp nice view
very comfort for stay in your hotel. i had more experience from the beach in front of your hotel.
February 13, 2014
Rated 3 out of 5 Hotel with spacious land property
It's a nice hotel with spacious land property. located in nice sandy beach. good and nice staff.
Hotel room quite spacious, but my room don't have the bathtub (Not meet my expectation)
My room 6-1-20 also located too far, and not and easy access.
Room Service quite fast, but food and drinks that i order not meet my expectation.
August 29, 2013
Rated 4 out of 5 by NomadIndian A touch of paradise..
Sheraton offers a world class environment in hospitality at this beautiful island country. Easy access and reasonable rates for all facilities and very nice people and staff.
The views from pool, balcony were great.
My family and kids loved it to the best.
I faced a few issues though and i believe hotel will definitely fix them going ahead -
1. Handling of the luggage for people staying on lower or upper floors need to be done carefully especially with large baggages, One of my luggages was damaged while bringing it down the stairs by hand lifting. May be a service lift? or 2 people? or the right ramp was used to do this. Hotel was very quick in solving this though and sent someone who tried his best to fix it with superglue.
2. Some folks who were doing repair work in the balcony next to me started smoking and then when i asked they started arguing, i had to report to security who got rid of them. I never expected this with a non smoking room though.
3. Tennis court usage charged at 70,000 IDR per hour, almost 7$ per hour was bit too much i believe. They can either reduce this or make it free. May be increase room rate but facilities should ideally be free.
4. Just like all beach resort, small pests and life will be seen but once you report, it will be taken care of by the efficient staff.
February 20, 2014
Rated 5 out of 5 by Dee007 Wonderfully relaxing holiday.
We had a wonderful holiday
February 16, 2014
Rated 5 out of 5 by AussieLombok Top Holiday Hotel
This Hotel is perfect for the family holiday nice and relax stay, maybe could have more things for the kids to do etc Wii or Play Station - Tennis should be Free .
The pool, grounds and Food first rate and staff so helpful - We will be Back
1 hour from Airport is the only low point but maybe free shuttle would help..
June 19, 2012
Rated 4 out of 5 by paulsf Complete Holiday Location
Every aspect except the restaurant were above my expectations. When asking for a menu, the waiters assume what type of menu I want, rather than giving both options. When choose menu options many were not available. The only butter available is unsalted, whereas other hotel chains provide both types.
November 1, 2012
Rated 5 out of 5 by Travelalot21 Fourth Stay, Still our preference
Good hotel, good staff, so helpful. A great breakfast - the best omelette!!
Location a bit of a pain now the airport has moved, just have to allow that bit longer.
Plenty of local restaurants within walking distance.
Rooms a little dated and could do with a spruce up, but nice and clean!
May 1, 2012
Rated 5 out of 5 by RGSL Chillout
Stayed 7 nights during January 2014. Great location, good rooms, friendly staff, good food.Great place to chill out
January 27, 2014
Rated 5 out of 5 by Sumo0201 Excellent Value for $$
After hiking Mt Rinjani; our tired group of 5 travellers were greeted with a fast check-in, professional & well-trained staff. Rooms were clean and modern. Location on the beach and beautifully landscaped resort. All of us left with a glowing impression of Lombok & The Sheraton Sengigi.
August 12, 2013
Rated 4 out of 5 by IJS2 great swimming pool
The hotel needs a renovation as it is a little old fashioned. The staff were lovely all the time and were happy to help. I would definitely recommend the hotel to others if they wanted a peaceful and friendly hotel atmosphere.
December 21, 2013
Rated 4 out of 5 by Pika Sheraton Sengigi
Great atmosphere. Really like the layout and the gardens...
February 2, 2014
Rated 4 out of 5 by Fion Many friendly staff
The local hotel staffs are all very friendly and helpful and the driver provides good knowledge of Lombok while sending us from airport to hotel (and vice versa). I'm impressed! The only setback is, the hotel may need to be refurbished soon. Otherwise, breakfast spread is good too!
February 13, 2013
Rated 3 out of 5 by Andy3 Relaxing Break With Kids
The good bits: This is a wonderfully presented, good value hotel in a beautiful location. Rooms are generally in good condition and very comfortable. Pool and beach area is excellent for a relaxing one week break with kids of various ages (any more and they're likely to get bored if you're not out and about). Great location for walking to nearby restaurants for dinner, and for making day-trips for various activities. Swimming pool is a particularly good feature, and layout next to beach works well for kids and adults alike.
The not so good bits: Staff are poorly trained (very polite and courteous, but incapable of doing basic jobs like restaurant bill preparation etc which can be annoying and waste a lot of your holiday time). The sea and beach are becoming very polluted with plastic rubbish which is very sad, particularly given the beautiful surroundings and coral, . It also makes the sea unpleasant to swim in - bumping into plastic bags and rubbish. Hotel beach area kept clean by staff but the water is beyond their control.
November 4, 2013
Rated 5 out of 5 by S3phine Unforgetable holiday
Sheraton Lombok is the best place to stay in Lombok. Besides its beautiful hotel with a beautiful private beach, great swimming pool for the kids, and also a cosy room, it also provides a complete and delicious breakfast. Very recommended for family or honeymooners. Thank u
August 26, 2012
Rated 5 out of 5 by msms very beautiful and excellent hotel
I have a great desire yo stay at this hotel for much longer in the future, hopefully soon. The garden, swimming pool and beach are very clean and make a great view. The room have large space and very nice sea view from balcony. The foodis excellent.. over all is great
March 22, 2013
Rated 4 out of 5 by Tom61 Nice surprise for a business getaway
The hotel staff was very attentive upon check-in and throughout my stay. The facilities were a bit dated, nonetheless very comfortable. The Sunset bar is a little gem and one worth exploring! All in all, I would recommend this hotel for anyone coming to Lombok.
March 21, 2013
Rated 1 out of 5 by Gaston The hotel is not at the SPG Standards
I had severl issues in my 2 recent stays. There is consistency in the bad service and definitely the hotel requires improvement to meet the SPG standards.
The only person that really cared about my problem was the front office manager, I made.
December 29, 2012
Rated 3 out of 5 by Joseph Frequent power failure
I booked 4 rooms during 20-22 jan 13.
We experienced several power outages for 2 days/nights, that woke us up at night.
One of us has to change room due to air cond water leakage.
The staff are very helpful, efficient & attentive.
Breakfast spread was good.
January 26, 2013
Rated 4 out of 5 by SPGGOLDVL September 22 2012
We had a very enjoyable stay, although the hotel (which is more than 75 years old) needs some renovations (particularly the bathrooms).
Staff and service was excellent, particularly Ms. Yune (at Reception) who took the extra effort to make this a happy stay.
September 25, 2012
Rated 5 out of 5 by Tomas10 Very good facilities
Very nice hotel with a very nice pool, excellent restaurent, superb breakfast.
The room was very good with everything people need but not deluxe.
The Senggigi beach is good but I visited much better in Lombok (Tanjung An and Kuta Lombok).
August 20, 2012