Rated 5 out of 5 by Dee007 Wonderfully relaxing holiday.
We had a wonderful holiday
February 16, 2014
Rated 4 out of 5 by CharleyJuntak Great ambience
All things are great, however the pool bar starts serving from 11 am which my group think was pretty late. The pool was crowded from early morning, so why start serving that late. Except for this, all other things were great
October 15, 2013
Rated 5 out of 5 by RGSL Chillout
Stayed 7 nights during January 2014. Great location, good rooms, friendly staff, good food.Great place to chill out
January 27, 2014
Rated 4 out of 5 by NomadIndian A touch of paradise..
Sheraton offers a world class environment in hospitality at this beautiful island country. Easy access and reasonable rates for all facilities and very nice people and staff.
The views from pool, balcony were great.
My family and kids loved it to the best.
I faced a few issues though and i believe hotel will definitely fix them going ahead -
1. Handling of the luggage for people staying on lower or upper floors need to be done carefully especially with large baggages, One of my luggages was damaged while bringing it down the stairs by hand lifting. May be a service lift? or 2 people? or the right ramp was used to do this. Hotel was very quick in solving this though and sent someone who tried his best to fix it with superglue.
2. Some folks who were doing repair work in the balcony next to me started smoking and then when i asked they started arguing, i had to report to security who got rid of them. I never expected this with a non smoking room though.
3. Tennis court usage charged at 70,000 IDR per hour, almost 7$ per hour was bit too much i believe. They can either reduce this or make it free. May be increase room rate but facilities should ideally be free.
4. Just like all beach resort, small pests and life will be seen but once you report, it will be taken care of by the efficient staff.
February 20, 2014
Rated 4 out of 5 by Larry52 great location
We had two nights in a Deluxe Terrace at the Sheraton. The first room we were allocated had a connecting door to another room and was very noisy, the helpful staff moved us to a much quieter room for our two night stay. We found all the staff were friendly, courteous and very helpful. On our second day we organized a five hour tour and the driver was very obliging and helpful in assisting with the best places to see in the short time before going back to the airport. The grounds and location were superb and sitting in the bar watching the sunset was a delight. The food at the restaurant and bar (with its exceptional cocktails) was good as was the buffet breakfast. Our only disappointment was that the rooms needed quite a bit of updating, a coat of paint on the wardrobe and retiling the bathroom. The state of the shower was very disappointing for a company with the reputation as the Sheraton. These cosmetic changes would have made a good room into an excellent room. Despite this one downside the pleasant and helpful staff made our short stay very enjoyable.
June 23, 2013
Rated 4 out of 5 by Declined Very comfortable and welcoming.
Set in charming grounds the Sheraton at Senggigi is very welcoming.
In need of refurbishment sometime soon but meanwhile offers excellent food and service.Staff are very friendly, helpful and welcoming.
The was my seventh stay
March 18, 2013
Rated 5 out of 5 by Petty Affordable paradise
First stayed and fell in love with this place (the hotel, facility, service and location) in 2009. Came back this time with the same feeling and even more impressed with how well-maintained the place is. Great job !!
December 22, 2012
Rated 5 out of 5 by AndrI Nice staff
I am so glad to stay in this hotel, i got upgrade the room because they can not provided connecing room, finally i had connecimg room with suite room. Very good staff and very helpful. I will be back in this hotel..
March 13, 2013
Rated 4 out of 5 by Pika Sheraton Sengigi
Great atmosphere. Really like the layout and the gardens...
February 2, 2014
Rated 1 out of 5 by baju Nightmare
I spend half of the year in Starwood hotels since 4 years and this hotel should not be part of the group. It was absolutely disgusting and very noisy! The staff did not talk English at all. DO NOT GO THERE!
August 25, 2013
Rated 4 out of 5 by rhonda58 great time had by all
once again the sheraton was a delight to stay at this time I took family and friends who were also blown away by the beauty of the resort and the friendliness of the staff will definately return again
October 21, 2012
Rated 5 out of 5 by Teuku amazing vacation
I had a pleasant stay at Sheraton Senggigi. Their acknowledgement of spg is very good, they upgrade my room to suite since I'm a platinum member. The hotel location, beach, staff friendliness are very good.
But I had an unpleasant experience in the Sheraton lounge at the airport. First I surprise that Sheraton have an airport lounge, I paid for me and family, then get into the lounge at 5.30 pm. After a while, I got a bad news that my flight was delayed and would be flied at 8 pm. Then suddenly the Sheraton lounge told me and other customer that the lounge is closing. It's still 7 pm, and many other flight scheduled to fly after 7 pm. It's ridiculous that the lounge close so early and many of us still inside the lounge waiting for the flight. The staff told us that all of us should leave the lounge because the operating hours is only until 7 pm, why they didn't tell us before we paid and enter the lounge?
Is the Sheraton Lounge at Lombok International Airport is real under Sheraton management? Cause it will ruin Sheraton big name. Sheraton I know always give a great service, that's why I love being spg member.
December 4, 2013
Rated 4 out of 5 by Chezza Room was disappointing
We booked 2 rooms in January for September, when we arrived we got our 2 rooms but the parents room was equipped with a disabled bathroom that was very old & dated & mouldy.
October 9, 2012
Rated 5 out of 5 by Reids1 2nd visit
Returning after 2 years since our first stay we were hoping to have a fantastic holiday like our first one, our expectations were certainly met and we hope to return again.
June 16, 2013
Rated 4 out of 5 by BaliRoss Knocking on the door of Paradise!
I live in Bali and decided to grab a peaceful three days in the neighbouring island of Lombok! The Sheraton Senggigi was he perfect break from the madness of modern Bali!
January 15, 2013
Rated 5 out of 5 by Jacqui11 This hotel is in a lovely setting
A great hotel with friendly helpful staff and beautiful grounds. Breakfast buffet was very good. Rooms were very nice with a lovely terrace. Wish our stay was longer.
September 2, 2013
Rated 5 out of 5 by Roman2012 Exceptional As Always
Staff are very polite and pleasant, rooms are clean and warming to the guest, locationan is great and the food an beverage is magnificent. We enjoye our stay very much.
December 6, 2012
Rated 4 out of 5 by RollingLucky Exceptional Service
This hotel had great service. The staff always went above and beyond expectations to deliver. Beautiful view and excellent swimming pool.
November 12, 2013
Rated 3 out of 5 by sallin76 Needs Renovations
The room let it down, it is old and tired. The bathroom was really bad, sink and bath badly stained and marked seriously needs renovating.
October 12, 2013
Rated 4 out of 5 by DwiN Place to chill and relax with all beautifull scenery, nice landscaped beach and pool area..
The room is quite old but the beach, the plant, the pool and all the surrounding are beautifull and worth to experience!
August 21, 2013
Rated 4 out of 5 by dew27 comfort hotel
comfortable, nice place to live, a great area to relax and pleasurer.clean rooms as expected. likely to be visited again
March 6, 2013
Rated 1 out of 5 Food in the Hotel wasn't good
Taste of food wasn't good and expensive compared to ones very near hotels and local restaurants.
September 2, 2013
Rated 5 out of 5 by Zeza58 Realy,this hotel has great features
Ewerething was super,and that is the best reason to come back next year
November 10, 2013
Rated 4 out of 5 by ardhyni This hotel is awesome
reception staff is not friendly.
December 17, 2013
Rated 4 out of 5 by Agus1974 Lovely Garden and Pool
Very nice garden and swimming pool.
Hotel furniture need to be renovate but nice breakfast.
April 30, 2013
Rated 5 out of 5 by abomayar thanx
thank you every body
I hop came again
December 9, 2013
Rated 2 out of 5 by Frans18 Need service improvement
Left my stuff when i check out,they never inform me after 12 hours when i called them
July 21, 2013
Rated 5 out of 5 Paradise
Wonderfull location, very good food, pool and garden magificent, excellent service
August 11, 2013
Rated 5 out of 5 by Babz Fantastic stay
We stayed here for 4 nights and enjoyed every moment - fantastic service with a smile
September 10, 2012
Rated 5 out of 5 by Anton77 A little piece of paradise
I enjoyed every day of my stay. Beautiful resort with friendly staff. Nuff said.
October 25, 2012