Rated 5 out of 5 by noteworks A Stay in Paradise
I travelled to Lombok with the main purpose being my son's wedding at Villa Sapi, Sira.
Having booked some months in advance and reading some reviews about a need for refurbishment, I had some trepidation.
Let me say firstly, all fears were very quickly allayed. This hotel is, simply, a paradise.
I stayed for 6.5 nights (late checkout on final day). Both checkin and checkout procedures were accomplished warmly, efficiently and quickly. My SPG room (Building 4, 2nd floor) was an air-conditioned haven. (The humidity outside does get stifing after a while.)
Room: Bed - amazingly comfortable sleep. Coffee-making supplies and kettle. Large Bathroom - lovely supplies. Plenty of desk-space for computing. Wonderful view over the gorgeous gardens to the sea.
Breakfast was extensive, delicious food. Certainly up with the best I've experienced in Europe. I ate mainly in-house here at the Sheraton, in the large breakfast room, and also the Poolside restaurant and the Sunset Bar. Food was always great.
About the need for refurbishment. To be honest, I didn't see that as a big issue. Maybe the table on my balcony was a little worn, but, hey, I'd rather older qood-quality furniture than brand-new Ikea-type replacement.
Now to the real highlight of the Sheraton: the staff. Honestly, I've never felt so supported by Hotel staff in, for me, an unfamiliar environment. From room staff, desk staff, pool staff, garden care, to restaurant service ... impeccable, friendly, warm and helpful in every way.... nothing was ever too much trouble.
I recommend this hotel to anyone who wants a restful, beautiful break, and I will certainly be back.
November 12, 2014
Rated 5 out of 5 by quack Great hotel, Enjoyable holiday.
For a relaxing and enjoyable holiday I recommend the Sheraton Senggigi Beach Resort a great location adjoining the waterfront at Senggigi Beach.
From the welcome drink at reception until we left using the Sheraton lounge at the airport we were made to feel like royalty. The food the ambiance and the staff made this a wonderful experience.
"We will be back"
November 4, 2014
Rated 5 out of 5 by Sharpey Pleasantly Surprised
After reading previous reviews I was expecting the resort to be tired & run down, but far from it.
We had a garden terrace room which was very clean & in excellent condition with the decking on the terrace appearing to be brand new, as were all the other ones we saw.
We ate at the poolside restaurant a couple of times & the food & service was first class as was the service everywhere, there are some really great people who work at this resort.
One small complaint is that there were a few functions that precluded us from dining at the main restaurant for 3 nights out of 5, which forced us off site to dine.
The Sheraton lounge at the airport is well worth using & a great idea (A$5 for the buffet)
Please pass on our thanks to all the Sheraton staff who made our stay such a pleasure.
September 24, 2014
Rated 3 out of 5 by CFF76 Not a memorable stay
Came an hour earlier before standard check-in time with a baby. SPG room not ready and given a non SPG room instead, located very far at the corner of the hotel. Really unsuitable for traveling parents with baby.
Invited 2 families with children to have dinner at Sunset Bar & Rest (check #0041585).
Waited for more than an hour before meals were served. That after complaining over and over again to waiters. Really unpleasant situations because the friends' children were starved.
Horrible dining experience.
October 30, 2014
Rated 5 out of 5 by MCVPT Great to relax...
Very good to relax near the pool.
Great sunset view.
Staff very friendly and always ready to help.
November 2, 2014
Rated 4 out of 5 by Wilf40 BACK HOME AGAIN
After 20 years I've come there, of course, the hotel needs some refurbishment despite the actions already taken including the recent improvement of the WLAN-System. But the respective issues are minor points, I still like the Sheraton at Senggigi Beach for its personal touch, the efforts shown by all of its staff to make their guests feel at home as well as for the quality of the food offered for breakfast or dinner. Impeccable the garden, pool and beach.
October 30, 2014
Rated 3 out of 5 by upandup Will be Great after improvements
Hotel has best location in Senggigi but overdue for renovations. Staff are excellent! Excellent pool layout, needs a makeover but its still the best design we have come across and the pool slide is a winner with children. Breakfast buffet is superb however the large volume of flies crawling over foods is unappealing - covers required please. Building No One is not suitable for those with children as at least 4 out of 7 nights there is night time entertainment during themed buffet dinners and guess what? Those speakers face Building No One and blare out music up until 10pm. We loved the traditional grounds, the private beach and friendly staff. Rooms tired but comfortable.
October 17, 2014
Rated 4 out of 5 by spatzle Our stay was WAY too short
First off, yes, the hotel is long overdue for renovations and I'm sure that will be rectified soon. Unfortunately when it does we'll be losing one of the best SPG value properties (downgraded this year to a Cat 1).
Everything about our 1 night reward stay was terrific. From check-in to check-out (both quick and efficient) all our interactions with staff were friendly and professional. SPG recognition was great with the appropriate points being chosen/rewarded and a wonderful desert plate, fruit plate, juices and note from the GM waiting in our room. Our seaside terrace room afforded ocean glimpses and convenient porch access to the grounds. The room was clean and expectedly slightly tired but certainly not down trodden. The pool is in a picturesque setting as is the Sunset Bar and the Bawah Putih Grill. The beach is pretty enough to lounge on but as others have mentioned is not ideal for swimming. We briefly used the small fitness room before switching from the two treadmills to the humid roads north of the resort. Due to time constraints outside of the run we really didn't get a chance to check out Senggigi proper to get a feel of the place. We wouldn't hesitate to stay here again especially at its current Cat 1 or even previous Cat 2 level. Lombok itself is a great alternative to busier Bali with so much to see/do all enhanced by the friendly Sasak people. Proximity to the Gili Islands is also a bonus.
October 27, 2014