Rated 3 out of 5 Will be Great after improvements
Hotel has best location in Senggigi but overdue for renovations. Staff are excellent! Excellent pool layout, needs a makeover but its still the best design we have come across and the pool slide is a winner with children. Breakfast buffet is superb however the large volume of flies crawling over foods is unappealing - covers required please. Building No One is not suitable for those with children as at least 4 out of 7 nights there is night time entertainment during themed buffet dinners and guess what? Those speakers face Building No One and blare out music up until 10pm. We loved the traditional grounds, the private beach and friendly staff. Rooms tired but comfortable.
October 17, 2014
Rated 5 out of 5 by Sharpey Pleasantly Surprised
After reading previous reviews I was expecting the resort to be tired & run down, but far from it.
We had a garden terrace room which was very clean & in excellent condition with the decking on the terrace appearing to be brand new, as were all the other ones we saw.
We ate at the poolside restaurant a couple of times & the food & service was first class as was the service everywhere, there are some really great people who work at this resort.
One small complaint is that there were a few functions that precluded us from dining at the main restaurant for 3 nights out of 5, which forced us off site to dine.
The Sheraton lounge at the airport is well worth using & a great idea (A$5 for the buffet)
Please pass on our thanks to all the Sheraton staff who made our stay such a pleasure.
September 24, 2014
Rated 5 out of 5 by Vossie Sheraton Lombok bliss
We absolutely loved our stay at this wonderful Hotel. The ambiance was great, the room was just beautiful with still an Indonesian flavor to it as we don't like non character modern rooms. The staff were all very friendly and helpful. The buffet breakfast is just fantastic the choices are endless. The piano player Tono just gives it that cachet, a pity he does not play in the beautiful lobby as well! The pool is beautifully designed with small "islands" etc and overlooking the beach. The restaurant and beach bar serve lovely food at reasonable prices. We also enjoyed the Indonesian buffet night with a Bali dancing show very much. The hotel is a short walk from mini supermarts, banks and other restaurants etc. The internet facility room is free and beautiful as well. We recommend this hotel as the best place to stay when holidaying in Lombok. Top notch! PS they also have a Sheraton lounge at Lombok airport. Thank you Sheraton Senggigi! Mike and Marian (Perth Australia)
September 23, 2014
Rated 5 out of 5 by Rmkm04 Quality hotel in a lovely garden setting
The Sheraton Senggigi is set in lovely gardens that delighted our two small children (3.5yrs and 18 months). The beach is calm and generally clean so also great for family fun. The pool and separate kids pool were great, although a little cold in the morning - fortunately the sea was warm! There is always a bit of a rush for pool loungers, so get up early to grab a spot. The hotel food is great and well-priced and there are several excellent restaurants for families within easy walking distance. The staff were very friendly and loved talking to our kids. Babysitting wasn't available which was a pity, but we still had a great holiday.
August 7, 2014
Rated 5 out of 5 by Gita88 The best location and beautifull place to stay in senggigi
The best place to stay, even after 18 years had past since the first time i stayed at this hotel. It is still the best place and most wellcoming place to stay in sengigi beach lombok. Deffinitely will come back again since more thing to do now in lombok island.
July 9, 2014
Rated 4 out of 5 by Yengkee Nice & Friendly staff
Though guest room shown aged but generally clean and comfortable. Short walking distance to Senggigi tourist centre where easily access to tour information, restaurant, shops & etc.
We (group of 4) were very impressed by the friendly and helpful staff in this hotel, for example, we had to leave for airport not later than 7:15 am and the buffet breakfast (already paid for) start at 7:00am but the hotel staff were happily accommodated us at 6:30am while they were preparing. The variety of foods were as good as full breakfast.
September 17, 2014
Rated 3 out of 5 by MarkTexNYC Underwhelming
I can understand folks staying here who come from this part of the world. The rates are insanely low. However, if you're venturing 30 hours from the other side of the world, your expectations of an Indonesian resort paradise may not be met.
This property seems old, but well kept. The pool is pretty nice and immaculately clean. We spent most of our time laying around and using our Starpoints to order drinks (and for the record, the drinks were not good). No real beach (at least not the kind you want to lay around on).
The rooms are average. AC works well. Older, but well kept and clean. Everything worked and beds were comfy. Nice balcony but chairs were not comfortable enough to sit in for more than a few minutes.
The restaurant is awful.
Luckily you're a quick walk (albeit on a busy highway) to lots of yummy, local restaurants. We used TripAdvisor to find some great places. Also, many restaurants will come pick you up for free.
The staff is excellent and super friendly.
March 5, 2012
Rated 4 out of 5 by NFL8 Good base to explore Lombok NW Lombok and the Gillies
Nice suite upgrade at check-in. Warm welcome.
The hotel seems slightly old but very well maintained. There is a great diving shop located in the hotel.
Food could be a bit better considering the local high standards.
September 22, 2014